<p>Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a HelpDesk Support Engineer on a contract basis - London based </p><p> </p><p><strong>Role</strong></p><ul><li>The IT Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.</li><li>To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.</li><li>To develop support documentation where required to improve the user experience.</li><li>To develop their skillset in-house with a clear progression expectation to higher levels of expertise.</li><li>Provide on occasion out of hours support as required.</li><li>To assist the Group Technology and wider Information</li><li>Any other ad-hoc work requests as determined by the Group IT Manager.</li></ul><p><strong> </strong></p><p><strong>Profile</strong></p><ul><li>The IT Support Engineer will have a proven track record of supporting complex disparate networks.</li><li>Supporting all levels of the business users including VIPs, managing expectations and seeing a problem through.</li><li>Proven ability to instigate, manage and deliver often challenging projects, both technically and from a management perspective</li></ul><p><strong> </strong></p><p><strong>Ability to support:</strong></p><ul><ul><li>All Microsoft desktop OS (Win7+)</li><li>Microsoft Server 2008 and higher</li><li>Active Directory</li><li>Group Policies</li><li>DNS / DHCP</li><li>Microsoft O365</li><li>WIFI technology</li><li>Remote Connectivity tools</li><li>Cloud based tools</li><li>Collaboration tools</li></ul></ul><p><strong>Company</strong></p><ul><li>Global fashion organisation with offices in London</li><li>On-site required </li></ul><p><strong> </strong></p><p><strong>Salary & Benefits</strong></p><p>The salary range/rates of pay is dependent upon your experience, qualifications or training.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/QWxmaWUuUm93ZXR0LjI4Nzg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p data-end="186" data-start="63"><strong data-start="63" data-end="88">IT Support Technician</strong><br / data-end="91" data-start="88"> <strong data-start="91" data-end="104">Location:</strong> Central London<br / data-end="122" data-start="119"> <strong data-start="122" data-end="133">Salary:</strong> £35,000 - £40,000<br data-start="151" data-end="154" /> <strong data-end="163" data-start="154">Type:</strong> Full-time, Permanent</p><p data-end="518" data-start="188">A leading, fully regulated financial services firm is seeking an IT Support Technician to join its growing technology team. This is an excellent opportunity for someone with at least 18 months' experience in a helpdesk environment who wants to develop their technical capability within a professional, high-performing environment.</p><p data-end="847" data-start="520"><strong data-end="538" data-start="520">About the Role</strong><br / data-end="541" data-start="538"> You will provide day-to-day technical support to users across the business, ensuring colleagues receive an efficient, friendly and reliable service. The role includes user support, system administration and broader IT operations, with exposure to Microsoft technologies, cloud platforms and security tools.</p><p data-end="875" data-start="849"><strong data-end="873" data-start="849">Key Responsibilities</strong></p><ul data-start="876" data-end="1651"><li data-start="876" data-end="946"><p data-start="878" data-end="946">Desktop support and troubleshooting in a Windows 10/11 environment</p></li><li data-start="947" data-end="970"><p data-start="949" data-end="970">Remote user support</p></li><li data-start="971" data-end="1076"><p data-end="1076" data-start="973">Administration of Active Directory, Exchange Online, Office 365, Azure and other third-party services</p></li><li data-end="1133" data-start="1077"><p data-start="1079" data-end="1133">Support and administration of Microsoft Dynamics CRM</p></li><li data-start="1134" data-end="1177"><p data-end="1177" data-start="1136">Daily systems and infrastructure checks</p></li><li data-end="1247" data-start="1178"><p data-end="1247" data-start="1180">Installing and configuring new hardware, software and peripherals</p></li><li data-end="1272" data-start="1248"><p data-start="1250" data-end="1272">Onboarding new staff</p></li><li data-end="1317" data-start="1273"><p data-start="1275" data-end="1317">Maintaining and managing Windows servers</p></li><li data-end="1393" data-start="1318"><p data-start="1320" data-end="1393">Creating and updating documentation for all IT processes and procedures</p></li><li data-end="1447" data-start="1394"><p data-start="1396" data-end="1447">Business Continuity and Disaster Recovery testing</p></li><li data-start="1448" data-end="1502"><p data-end="1502" data-start="1450">Anti-virus, firewall and cyber security monitoring</p></li><li data-start="1503" data-end="1528"><p data-end="1528" data-start="1505">Backup administration</p></li><li data-end="1565" data-start="1529"><p data-start="1531" data-end="1565">Licensing and printer management</p></li><li data-end="1595" data-start="1566"><p data-end="1595" data-start="1568">Delivering staff training</p></li><li data-start="1596" data-end="1651"><p data-start="1598" data-end="1651">Supporting all other aspects of daily IT operations</p></li></ul><p data-start="1653" data-end="1687"><strong data-end="1685" data-start="1653">Skills & Experience Required</strong></p><ul data-start="1688" data-end="2054"><li data-start="1688" data-end="1782"><p data-end="1782" data-start="1690">Minimum 18 months' IT support experience within a regulated financial services environment</p></li><li data-end="1824" data-start="1783"><p data-start="1785" data-end="1824">Strong desktop troubleshooting skills</p></li><li data-start="1825" data-end="1880"><p data-end="1880" data-start="1827">Excellent analytical skills and attention to detail</p></li><li data-start="1881" data-end="1943"><p data-end="1943" data-start="1883">Strong communication skills with a customer-first approach</p></li><li data-end="1990" data-start="1944"><p data-end="1990" data-start="1946">Calm under pressure, flexible and reliable</p></li><li data-start="1991" data-end="2054"><p data-end="2054" data-start="1993">Good knowledge of Microsoft operating systems (Windows 10/11)</p></li></ul><p data-start="2056" data-end="2148"><strong data-end="2082" data-start="2056">Professional Standards</strong></p><p data-end="2148" data-start="2056">As part of a regulated organisation, you will be expected to:</p><ul data-end="2398" data-start="2149"><li data-start="2149" data-end="2208"><p data-end="2208" data-start="2151">Follow FCA, FSMA and all internal compliance procedures</p></li><li data-start="2209" data-end="2255"><p data-start="2211" data-end="2255">Keep documentation accurate and up to date</p></li><li data-start="2256" data-end="2336"><p data-end="2336" data-start="2258">Maintain CPD and stay informed on relevant legislative and technical changes</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbC5TdGVhZC42MzEzNS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Role:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Our client is looking to recruit an immediate, Part Time administrator for a 12 month long Temporary role. In this role you will be responsible for the following duties: </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li data-end="152" data-start="61"><p data-end="152" data-start="63">Working for a growing property group supporting the team with day-to-day administration</p></li><li data-end="241" data-start="153"><p data-end="241" data-start="155">Part-time role - flexible on days/hours (to be agreed with the successful candidate)</p></li><li data-end="360" data-start="242"><p data-end="360" data-start="244">General admin duties including: managing emails, preparing documents, updating spreadsheets, filing and data entry</p></li><li data-end="538" data-start="361"><p data-end="538" data-start="363">Updating and maintaining records on <strong data-end="442" data-start="399">Microsoft Dynamics 365 Business Central</strong> (full training on internal processes provided, but some prior experience is highly desirable)</p></li><li data-start="539" data-end="668"><p data-start="541" data-end="668">Assisting with property-related administration such as tenancy documents, compliance records, invoices and contractor details</p></li><li data-end="797" data-start="669"><p data-end="797" data-start="671">Liaising with internal teams and external stakeholders (tenants, contractors, suppliers) in a professional and timely manner</p></li><li data-end="941" data-start="798"><p data-start="800" data-end="941">Helping with basic finance/admin tasks where needed - e.g. raising POs, matching invoices, updating payment information in Business Central</p></li><li data-start="942" data-end="1061"><p data-end="1061" data-start="944">Ideal for someone with previous admin experience within property, real estate or a similar office-based environment</p></li><li data-start="1062" data-end="1186"><p data-start="1064" data-end="1186">Strong attention to detail, good organisational skills and confident IT user (Outlook, Excel, Word and business systems)</p></li><li data-start="1187" data-end="1292"><p data-end="1292" data-start="1189">Opportunity to join a friendly, collaborative team with scope to grow your responsibilities over time</p></li></ul><p style="margin: 0in; margin-left: .375in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Profile:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">The successful temporary, part time administrator will have at least 3 years experience working within a facilities or administrative function.</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">You must be either immediate or on a 1 week notice to be considered for this role.</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Client:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Our client is a Property firm based in the City of London. You will work 2 days per week and this can be remote.</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;"> </p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">Salary & Benefits:</p><p style="margin: 0in; font-family: Verdana; font-size: 7.5pt; color: black;">This immediate, temporary Administrator role will be paying circa £15-19 per hour. This is dependant on experience.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RWxpYW5hLlphbWV0LjM4NzA3LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
