<p data-start="149" data-end="507">Robert Half are working with a client sitting within the Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives.</p><p data-end="862" data-start="509">You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance and collaborative environment.</p><p data-start="509" data-end="862"> </p><h3 data-end="169" data-section-id="cr3u3g" data-start="129"><strong data-end="167" data-start="133">Governance & SLA Management</strong></h3><p data-start="170" data-end="410">Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority on Root Cause Analysis (RCA) quality and ensuring corrective actions are effective, timely, and aligned with contractual expectations.</p><h3 data-section-id="9s5edi" data-end="455" data-start="412"><strong data-end="453" data-start="416">Incident Management Leadership</strong></h3><p data-end="629" data-start="456">Ensure incidents are managed efficiently and in line with best practices, driving rapid resolution, minimizing service disruption, and maintaining high service availability.</p><h3 data-start="631" data-section-id="wz17as" data-end="686"><strong data-start="635" data-end="684">Problem Management & Root Cause Excellence</strong></h3><p data-start="687" data-end="859">Lead robust problem management practices, ensuring high-quality RCAs, accurate root cause identification, and implementation of sustainable solutions to prevent recurrence.</p><h3 data-start="861" data-end="913" data-section-id="8ju43f"><strong data-start="865" data-end="911">Vendor & Partner Performance Management</strong></h3><p data-end="1093" data-start="914">Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery.</p><h3 data-section-id="puuog2" data-end="1153" data-start="1095"><strong data-end="1151" data-start="1099">Continuous Improvement & Service Optimization</strong></h3><p data-end="1325" data-start="1154">Identify trends, risks, and improvement opportunities, leading initiatives that enhance incident prevention, streamline processes, and elevate service management maturity.</p><h3 data-section-id="64tba7" data-end="1380" data-start="1327"><strong data-start="1331" data-end="1378">Team Leadership & Capability Development</strong></h3><p data-end="1543" data-start="1381">Lead, coach, and develop a high-performing incident and problem management team, fostering a culture of accountability, collaboration, and operational excellence.</p><h3 data-section-id="1f6av6t" data-end="1605" data-start="1545"><strong data-start="1549" data-end="1603">Stakeholder Collaboration & Service Integration</strong></h3><p data-end="1778" data-start="1606">Work closely with Service Delivery Managers, IT teams, and partners to integrate insights from incidents and problems into broader service strategies and improvement plans. Excellent management upwards and downwards.</p><h3 data-start="1780" data-section-id="1fx33tp" data-end="1837"><strong data-end="1835" data-start="1784">Reporting, Communication & Tooling Expertise</strong></h3><p data-start="1838" data-end="2024">Deliver clear, data-driven reporting and insights to IT leadership, leveraging tools such as ServiceNow, and communicating effectively with both technical and non-technical stakeholders.</p><h3 data-start="2134" data-end="2166" data-section-id="1lerpjn"> </h3><h3 data-start="78" data-end="119" data-section-id="d5l8tf"><strong data-start="82" data-end="117">Qualifications & Accreditations</strong></h3><ul data-end="795" data-start="120"><li data-start="120" data-end="246" data-section-id="1y9xgsk">Proven experience in a management role within IT service delivery, with a strong focus on incident and problem management.</li><li data-section-id="1r5so0k" data-end="371" data-start="247">Solid practical knowledge of ITIL frameworks, particularly across incident, problem, and service management disciplines.</li><li data-start="372" data-section-id="1rr6llk" data-end="474">Demonstrated expertise in Root Cause Analysis (RCA) and implementing effective corrective actions.</li><li data-start="475" data-section-id="5iqqcn" data-end="570">Strong analytical and problem-solving capabilities, with a focus on continuous improvement.</li><li data-start="571" data-section-id="amlqec" data-end="694">Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.</li><li data-section-id="1ax2jyb" data-end="795" data-start="695">Experience driving process optimisation and improving incident and problem management workflows.</li><li data-start="695" data-section-id="1ax2jyb" data-end="795">ITIL 4 Practitioner</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby45ODg3NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p> </p><p> Robert Half Talent Solutions are seeking a permanent Financial Planning and Analysis Manager for a growing FMCG near Bridgend</p><p> </p><p><strong>Job Purpose: </strong></p><p>The FP&A Manager will play a key role in forecasting, budgeting and long-term planning, partnering closely with stakeholders across the group. Analyse actual performance against plan to identify opportunities, flag risks, and support data-driven decision-making that enhances overall business performance. This is a great opportunity for a commercially minded accountant who enjoys turning complex data into clear business insight.</p><p><strong> </strong></p><p><strong>Duties:</strong></p><p><strong> </strong></p><ul><li>Take a proactive role in defining, tracking, and interpreting key financial and operational KPIs, ensuring alignment with strategic goals.</li><li>Lead the development of financial modelling, review of key initiatives, work closely with the SLT and senior business leaders.</li><li>Produce insightful internal reports that accurately reflect detailed performance by company and business unit.</li><li>Promote self-service analytics through automated dashboards tailored to stakeholder needs.</li><li>Partner with the senior finance, commercial and operational leadership to gather, challenge, and analyse financial performance across all business areas to drive cost efficiencies and insight-driven performance analytics, budgets and forecasts that reflect strategic priorities.</li><li>Cost Optimisation by identifying a target percentage reduction in total hours or waste per unit each quarter through operational focused projects.</li><li>Working Capital Efficiency: Improving inventory turnover ratios and the cash conversion cycle through stock analysis and the understanding of business units minimum inventory requirements.</li><li>Manage end-to-end forecasting of P&L, Balance Sheet, and Cash Flow.</li><li>Prepare high-quality Board materials that communicate budget assumptions, key drivers, and risks/opportunities.</li><li>Act as a finance lead on strategic projects, collaborating with cross-functional teams and senior stakeholders across the Coppice Packaging Group</li><li>Contribute directly to M&A activities, including financial due diligence, integration planning, and strategic assessments, under the guidance of the CEO and Finance Director.</li><li>Own monthly performance reporting cycles, including variance analysis, commentary, and actionable insights to support decision-making.</li><li>As a senior leader within the Finance team, provide mentorship, guidance, and support to team members, helping to build capability and a high-performance culture.</li><li>Champion continuous improvement and promote best practices in FP&A processes, tools, and reporting.</li></ul><p> </p><p><strong>Qualifications:</strong></p><p> </p><ul><li>ACCA, CIMA or ACA with relevant</li></ul><p> </p><p> </p><p><strong>On offer: Salary of to £70,000 plus bonus, benefits and hybrid working - two days on site, three days home working. </strong></p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2hhcmxvdHRlLmFsbGVuLjQ5MTc0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p>Robert Half Talent Solutions are currently working with an organisation in the legal sector for a permanent Financial Systems Accountant with expertise in Elite 3E Practice</p><p> </p><p>You will act as the functional owner of the Elite 3E Practice Management System, ensuring its integrity, optimisation and effective use across the firm.</p><p>This role will provide end-to-end functional ownership of 3E, ensure financial data integrity and regulatory compliance, lead system optimisation post go-live, and act as the bridge between Finance, IT and external suppliers.</p><p>Ownership will extend to additional best in class integrations with 3E such as InTapp and CRM systems.</p><p> </p><p>System Ownership & Governance</p><ul><li>Act as the named functional owner of Elite 3E.</li><li>Maintain documented control over core financial data structures (clients, matters, rates, billing settings).</li><li>Own systems integrations.</li><li>Ensure integrity of WIP, AR, AP and GL configuration.</li><li>Oversee access controls in collaboration with IT.</li><li>Support audit and regulatory requirements, including SRA Accounts Rules.</li></ul><p>B. BAU & Support Oversight</p><ul><li>Own the day-to-day 3E support model.</li><li>Ensure clear triage between functional and technical issues.</li><li>Provide second/third-line support on complex matters.</li></ul><p>C. Optimisation & Continuous Improvement</p><ul><li>Identify and implement process improvements within 3E.</li><li>Reduce manual workarounds and improve efficiency.</li><li>Lead annual rate update process.</li><li>Improve reporting capability and data quality.</li><li>Support BI development and validation.</li></ul><p>D. Change & Project Leadership</p><ul><li>Lead functional design for enhancements and upgrades.</li><li>Chair a 3E change advisory board including impact assessment and comms.</li><li>Manage 3E releases and regression testing.</li><li>Maintain and continuously improve a 3E test pack (core, custom, integrations).</li><li>Assess system impact of firm initiatives.</li><li>Work with IT on integration changes.</li></ul><p> </p><p>Required Experience</p><p>Essential:</p><ul><li>Direct experience implementing, running and optimising Elite 3E.</li></ul><p> </p><p>Salary to £90,000. Remote working with occasional travel to Cardiff</p><br><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2hhcmxvdHRlLmFsbGVuLjAxNTI5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
