A tailored technology recruitment strategy that helped an IT managed services provider recruit 10 specialist service desk professionals within six weeks.
Service desk recruitment
Case study
Business situation
An IT Managed Services Provider required rapid deployment of a brand-new specialist 24/7 service desk, with 10 24/7 Service Desk Engineers hired within just six weeks.
Our approach
Robert Half were heavily involved in the scoping of the project to understand the complexity, timescales and background/skillset of the required individuals. We worked closely with the client to benchmark capability and cost to agree a defined resourcing plan.
We also worked with the client to design a streamlined interview and onboarding process. This ensured the proposition was attractive to the wider candidate marketplace and that we were able to attract and secure the best talent for the project.
Value delivered
Using a combination of existing Robert Half candidates, targeted sourcing and a highly successful marketing campaign, we identified the quality and volume of candidates needed to meet the agreed hiring timeline.
We managed the entire candidate compliance process, ensuring every hire met all right to work, referencing, criminal record and financial screening requirements.
Positive feedback received
“Callum worked on an extremely important, urgent recruitment project for us. We needed 10 people within a short time frame for a new team we were creating. Callum was great to work with and didn’t shy away from this high-pressured task. His knowledge and expertise were without a doubt invaluable in this exercise, and we were very impressed with the calibre of candidates provided. Callum was always professional, whilst managing to create a long lasting, trusting relationship. I would highly recommended Callum and his team to anyone.”
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