Employer FAQs

Q: Do you staff remote/off-site jobs?

Yes, we can help you quickly and easily add off-site talent. Our millions of highly skilled professionals are capable of working remotely from anywhere and can start – and actually get to work – ASAP. We can help you determine the best setup so remote talent can work securely from home, regardless of your needs or capabilities. Contact us at 1.888.401.1819 or submit a hiring request form.

Q: What if a candidate isn’t set up to work remotely?

We can easily help equip talent to work remotely by providing them with secure devices. We can enable them to connect to your system through your company’s VPN or a secure virtual desktop. If you’re not sure what setup is best, our dedicated team of technical professionals can help you choose.

Q: Can you help me transition my on-site employees to remote work?

From loaner devices to secure virtual workspaces, we offer several options that will enable your off-site staff to securely work remotely. We will work with you to find the best talent solution for your needs. Contact us at 1.888.401.1819 to get started.

Q: I still need to hire on-site talent. Can you help me?

Yes, we can help you find and hire the talent you need for both your on-site and remote needs. We’re able to provide you with the flexibility to staff up and down with on- or off-site workers as business priorities and conditions change.

Q: How do I know what remote talent solution is best for me?

Our team of technical professionals is available to explain all your options, along with your local Robert Half talent solutions specialist. Contact us at 1.888.401.1819 or submit a hiring request form to get started.

Q: What if I want remote staff to use a device provided by my company?

Our candidates can work on a device provided by your company and connect to your organization’s network. Our technical professionals can answer your questions and help remote staff get set up properly. Contact us at 1.888.401.1819 or submit a hiring request form.

Q: How can a candidate access my company’s virtual network?

Whether VPN (virtual private network), VDI (virtual desktop infrastructure) or another remote access service, we can support you. Candidates can access your virtual network via a secure device provided by Robert Half. Contact us at 1.888.401.1819 or submit a hiring request form.

Q: What if I don’t have a virtual network for the candidate to access? Can you still help me?

Yes, we can connect remote talent to a world-class, secure remote Desktop as a Service (DaaS) solution using a secure device provided by Robert Half. Contact us at 1.888.401.1819 or submit a hiring request form.

Q: What is the secure virtual workspace?

The secure virtual workspace is a managed Desktop as a Service (DaaS) solution that allows remote candidates to access web-based systems in a secure environment. The interface is identical to Windows 10 Pro, and candidates will have access to Office 365 Online. Contact us at 1.888.401.1819 or submit a hiring request form.

Q: Are your laptops and virtual workspaces secure?

Yes, our company-issued laptops and virtual workspaces have enterprise security tools and are backed by Robert Half’s Security Operations Center, which includes 24x7 monitoring supported by world-class threat intelligence for rapid response to security-related events. Documents and data can’t be saved to a Robert Half-issued device or a virtual workspace. Contact us at 1.888.401.1819 or submit a hiring request form.

Q: What happens with a candidate’s virtual workspace and loaner device once their job ends?

When a candidate’s job ends, please promptly notify your local Robert Half talent solutions professional. We’ll immediately begin deleting their virtual workspace and all its components. We’ll also provide the candidate with instructions for returning the loaner device to our office.

Q: I’ve never used a talent solutions provider. How does it work?

Our talent solutions specialists take time to get to know your unique staffing needs. Whether you need one person or an entire team – remote or on-site – we can connect you with highly skilled professionals with a wide array of experience. Simply tell us your hiring needs by filling out a hiring request form. For personalized assistance, just pick up the phone and give us a call at 1.888.401.1819.

Q: Where are you located?

With more than 300 locations, Robert Half can provide you with assistance where and when you need it. Find an office near you.

Q: Do I have to pay for this service?

Yes, there are fees associated with using a talent solutions provider to hire employees, but the overall cost is typically a net savings for you because finding highly skilled employees can be time-consuming. You can save time and money by working with the talent solutions specialists at Robert Half.

Q: What are the benefits of working with Robert Half?

We help clients assemble a productive, engaged workforce that helps make their company better. Whether you need to staff remote or on-site talent, our unique approach, deep expertise, technology and robust resources power our ability to connect you with experienced professionals. Learn more about working with Robert Half.

Q: What industries do you specialize in?

Our talent solutions specialists have industry-specific expertise in the areas of finance and accounting, administrative and customer support, technology, marketing and creative, and legal. Learn more about working with Robert Half.

Q: How quickly can you staff my open position?

We’re committed to staffing your remote or on-site job immediately — and we can do so because we have a vast network of highly skilled, experienced professionals, many who are ready to start working today. We’ll help you find contract, project and permanent skilled talent who meet your needs, enjoy what they do and can hit the ground running.

Q: I need to staff multiple open positions. Can you help?

Absolutely. Depending on your business needs and peak workloads, we can provide you one candidate or a team of highly skilled professionals. Our talent can work remotely or on-site for a day, a week or as long as you need. Tell us your hiring needs and we’ll do the rest.

Q: What happens if I am unsatisfied with a candidate?

Robert Half offers a service guarantee. Contact your talent solutions specialist for more details.

Q: I never received my login information to approve time reports. Who should I contact?

First, check your email. You should have received an auto-generated email from [email protected] with your login credentials. If you did not receive the email, please contact Customer Experience Center to request new login credentials: [email protected] or 1.877.548.6964.

Q: How do I approve online time reports?

Go to the login page and click Awaiting Approval. If there are multiple time reports to approve, a list will be displayed. Click Workweek End Date to the open the time report. Review the time report and click Approve as Submitted.

Q: How do I view past time reports?

Time reports from the last 12 months are available. To view past time reports, log in to your online profile. Click MyDashboard, enter your Username and Password and click Sign In. Click Time Report History on your homepage to access past time reports.

Q: Who can I contact with payroll questions?

For payroll and time reporting assistance contact Customer Experience Center at [email protected] or 1.877.548.6964.

Q: How do I join a Microsoft Teams meeting from a Windows PC?

Follow these steps to join a Microsoft Teams meeting on your Windows PC:

1. Choose how you want to join

Click the meeting URL in the email we sent, or log in to your account and click “Join Meeting” on the Job Details page. You’ll then see options for joining the meeting.

• If you don’t have the Teams app installed on your PC, join through your browser by clicking “Continue on this browser”.
• If you have the Teams app installed on your PC, click “Open Teams (work or school)”.

2. Check your audio and video settings

Before joining the meeting, check your audio and video settings.

To use your internal mic, speaker and video camera:

1. Make sure “Computer audio” is selected in the upper-right of the screen shown in the image below.
2. Click the toggle switch (in the bottom-left) to turn on your video camera
3. Click “Join now” when you’re ready to join the meeting.

To use an external mic, speaker or video camera:

1. Click the Gear icon shown below, in the lower-middle of the screen.
2. Choose “Custom Setup” on the right to open the “Device settings” panel.
3. Select the speaker, microphone and video devices you want to use from the dropdown menus.
4. Close the “Device settings” panel by clicking “X” at the top of the panel.
5. Click “Join now” when you’re ready to join the meeting (see image above).

Q: How do I join a Microsoft Teams meeting from a Mac?

Follow these steps to join a Microsoft Teams meeting on your Mac:

1. Joining the meeting

To join a meeting, click the meeting URL in the email we sent, or log in to your account and click “Join Meeting” on the Job Details page.

• If you don’t have the Teams app installed on your Mac, join the meeting through your browser by choosing “Open Microsoft Teams” in the dialog box at the top. (If your browser is Safari, Microsoft recommends version 14 or higher. Make sure Safari is up to date before the meeting starts.)
• If you have the Teams app installed on your Mac, click “Open your Teams app” in the lower-right of the screen.

2. Check your audio and video settings

Before joining the meeting, check your microphone and camera settings by choosing “Devices” underneath the “Join now” button.

1. Select your Mac’s internal microphone from the dropdown menu if it’s not already the default.
2. Choose the camera you want to use, either your Mac’s internal device or an external camera.
3. When your device settings are correct, click “Join now” to continue.

3. Allow Teams to access your camera and microphone

After you click “Join meeting,” a pop-up asks if you want to allow Teams to access your microphone and camera. Click “Allow” to start the meeting.