<p>Our New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role. In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues.</p><p><br></p><p>Responsibilities</p><ul><li>Provide exceptional technical support to internal users via phone, email, and in-person interactions.</li><li>Troubleshoot and resolve a variety of technical issues related to:</li></ul><p> > Microsoft O365 (including Exchange Online, SharePoint, OneDrive, Teams)</p><p> > Active Directory</p><p> > Network and system configuration</p><p> > Software applications</p><p> > Leverage ServiceNow to document, track, and escalate IT tickets efficiently.</p><ul><li>Maintain a deep understanding of relevant IT policies and procedures.</li><li>Document solutions and procedures to ensure knowledge transfer and maintain consistency.</li><li>Proactively identify and report potential IT issues to prevent downtime.</li><li>Collaborate effectively with internal IT teams to resolve complex technical problems.</li><li>Maintain a positive and professional demeanor while delivering exceptional customer service.</li></ul>

<p>Qualifications</p><ul><li>A minimum of 3-5 years of experience in a Help Desk Specialist role.</li><li>Proven experience troubleshooting and resolving technical issues related to O365, Active Directory, and other core IT systems.</li><li>Strong understanding of IT service management principles and methodologies (ITIL preferred).</li><li>Expertise in ServiceNow ticketing system configuration and utilization.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport with users of all technical backgrounds.</li><li>A problem-solving mindset with a focus on delivering efficient and effective solutions.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work independently and as part of a team.</li></ul>

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