<p>We’re seeking a compassionate Customer Service Representative based in <strong>Edmonton</strong> to handle inbound calls from Albertans, assisting with government program applications and inquiries. This role requires strong communication, empathy, and adaptability to support clients navigating social services.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage high-volume inbound calls, providing accurate information.</li><li>Assist with government program applications (e.g., disability tax credits).</li><li>Address client concerns with patience and empathy.</li><li>Accurately document interactions in SharePoint.</li><li>Explain program details, answer FAQs, and guide application processes.</li><li>Maintain up-to-date knowledge of relevant programs and deadlines.</li><li>Ensure calls comply with organizational standards.</li><li>Collaborate with the team to resolve complex issues.</li></ul><p><br></p>
<p>Are you an experienced safety professional looking for a new challenge? Do you experience working in residential and/or commercial construction? Are you ready to lead a health and safety function for a well established, local business? If so, this could be the opportunity for you! Here are the main responsibilities:</p><p><br></p><p><strong>Safety Compliance and Risk Management:</strong></p><ul><li>Develop, implement, and maintain safety policies, procedures, and programs to ensure compliance OH& S, and other relevant regulations.</li><li>Help the company achieve COR certification.</li><li>Conduct regular site inspections to identify and mitigate potential safety hazards within HVAC and plumbing service operations.</li><li>Investigate accidents and incidents, providing thorough reporting and recommending corrective actions to prevent recurrence.</li><li>Lead safety training programs, toolbox talks, and workshops for HVAC and plumbing technicians and associated personnel.</li><li>Maintain and monitor all safety-related records and documentation, ensuring consistent updates and accessibility for audits.</li></ul><p><strong>Fleet Management:</strong></p><ul><li>Oversee the operation, maintenance, and compliance of the company’s vehicle fleet, keeping vehicles in optimal condition to support service delivery.</li><li>Track and manage all fleet assets, including mileage, fuel usage, and maintenance schedules, ensuring regulatory compliance (e.g., DOT requirements).</li><li>Develop and communicate policies for driver safety and vehicle operation best practices.</li><li>Collaborate with mechanics and vendors to schedule repairs and preventative maintenance, minimizing downtime and associated costs.</li><li>Monitor fleet budgets, analyze expenses, and identify areas for cost efficiency.</li></ul><p><strong>Collaboration and Reporting:</strong></p><ul><li>Collaborate closely with Operations, HR, and Project Management teams to align safety and fleet practices with company goals.</li><li>Establish and deliver regular reports on safety and fleet performance, safety incident statistics, and compliance updates to senior management.</li><li>Serve as the main point of contact for safety audits, fleet inspections, and compliance inquiries.</li></ul><p>This is a full-time, permanent role that is primarily office-based, with some travel to work sites in and around the Edmonton area. Apply today!</p><p><br></p><p><br></p>
<p>Robert Half is currently partnering with a respected public-sector organization to recruit a dynamic Administration Manager to lead a team of 20+ administrative professionals across multiple office locations in Alberta. This is a high-impact leadership role ideal for a strategic thinker with a passion for collaboration, operational excellence, and team development in a unionized setting.</p><p>WAbout the Role</p><p>As the Administration Manager, you’ll be responsible for overseeing day-to-day administrative operations, implementing efficient systems, and fostering a positive and productive work culture. You’ll work closely with internal stakeholders, union representatives, and regulatory bodies to ensure smooth operations and alignment with organizational goals.</p><p>eKey Responsibilities</p><ul><li>Lead and support administrative teams across Provincial and SARO offices.</li><li>Conduct regular team meetings and ensure operational alignment.</li><li>Manage recruitment, onboarding, performance reviews, and staff development.</li><li>Approve overtime, leave, remote work, and timesheet submissions.</li><li>Coordinate coverage during staff absences and manage reception services.</li><li>Represent the department at Board and District meetings when required.</li><li>Participate in strategic operations meetings and contribute to organizational initiatives.</li><li>Develop and deliver training materials for staff and members.</li><li>Oversee facilities maintenance and ensure safe, secure office environments.</li><li>Refine and implement administrative procedures and internal communication systems.</li><li>Respond to complaints and concerns from members, staff, and local representatives.</li></ul><p>t for LinkedIn or Indeed if needed.</p>
