<p>Nous recherchons un spécialiste du support informatique bilingue pour intégrer une organisation dynamique basée à Montréal-Est, au Québec. Ce rôle est idéal pour une personne polyvalente et proactive, capable de fournir un soutien technique fluide dans un environnement manufacturier. Ce poste est un contrat de 6 mois sur site, avec possibilité d'embauche permanente.</p><p><br></p><p>Responsibilities:</p><p>• Offrir un soutien technique de premier niveau aux utilisateurs des départements tels que RH, finances, marketing et production.</p><p>• Installer, configurer et résoudre les problèmes liés au matériel et aux logiciels, y compris les ordinateurs portables, postes de travail, moniteurs et imprimantes.</p><p>• Assurer le bon fonctionnement de la connectivité réseau, incluant le Wi-Fi, le câblage et les commutateurs, et escalader les problèmes complexes si nécessaire.</p><p>• Gérer l'installation et les mises à jour des logiciels via des outils tels qu'Intune, avec des processus principalement automatisés.</p><p>• Répondre aux demandes et incidents des utilisateurs à travers la plateforme ServiceNow.</p><p>• Participer à la configuration et à la maintenance de systèmes Windows 11 dans un environnement Dell.</p><p>• Collaborer avec les équipes locales et coordonner les besoins de support à distance avec le gestionnaire.</p><p>• Maintenir une documentation précise et à jour des activités de support et des configurations techniques.</p>
Nous recherchons un technicien informatique motivé pour rejoindre notre équipe dans le cadre d'un contrat à durée déterminée. Ce poste est basé à Montréal, Québec, et offre une opportunité unique de contribuer à un projet essentiel tout en mettant à profit vos compétences en support technique et service à la clientèle. Vous jouerez un rôle clé dans l'intégration et le soutien des utilisateurs au sein de deux entités récemment acquises.<br><br>Responsibilities:<br>• Fournir un support technique de niveau 1 et 2 aux employés des entités nouvellement acquises, couvrant environ 30 à 40 utilisateurs.<br>• Collaborer avec l'équipe technique existante pour garantir un service efficace, en tenant compte des différents fuseaux horaires.<br>• Participer activement à la migration des utilisateurs vers des environnements virtuels comme VMware et Citrix.<br>• Configurer et intégrer des comptes Office 365, notamment Exchange, Teams et SharePoint.<br>• Installer et configurer les postes de travail, imprimantes et autres périphériques nécessaires.<br>• Identifier et résoudre les problèmes liés au matériel, aux logiciels et au réseau.<br>• Documenter les interventions et gérer les demandes dans le système de suivi des billets.<br>• Travailler en étroite collaboration avec le gestionnaire du centre de services pour coordonner les activités liées au support technique.
<p>Nous sommes à la recherche d’un technicien principal en soutien informatique hautement qualifié pour rejoindre notre équipe à Montréal. Dans ce rôle, vous jouerez un rôle clé pour assurer le bon fonctionnement de nos systèmes informatiques, résoudre les problèmes techniques et soutenir nos employés avec un service exceptionnel. Si vous réussissez dans un environnement de fabrication rapide et aimez résoudre des défis technologiques complexes, ce poste est pour vous.</p><p><br></p><p><strong>Responsabilités :</strong></p><p><br></p><p>• Fournir un support technique de niveau 1 et 2 pour résoudre les problèmes des utilisateurs liés aux logiciels, au matériel et aux systèmes réseau.</p><p>• Installer, configurer et entretenir l’équipement informatique, y compris les ordinateurs, les imprimantes et autres périphériques.</p><p>• Gérer les comptes utilisateurs et les autorisations d’accès pour assurer une utilisation sécurisée et efficace du système.</p><p>• Collaborer sur des projets liés à l’informatique, suivre les progrès et mettre à jour la gestion si nécessaire.</p><p>• Animer des formations pour aider les utilisateurs à comprendre les nouvelles applications et procédures.</p><p>• Effectuer une maintenance préventive pour identifier et résoudre les problèmes potentiels du système avant qu’ils ne s’aggravent.</p><p>• Mettre en œuvre et appliquer des mesures de sécurité pour protéger les données et les systèmes de l’entreprise.</p><p>• Dépanner et résoudre les dysfonctionnements du système, en assurant un temps d’arrêt minimal.</p><p>• Travailler avec des équipes internes et externes pour exécuter les mises à niveau des systèmes logiciels et matériels.</p><p>• Promouvoir la sensibilisation à la sécurité informatique parmi les employés en partageant les meilleures pratiques et directives.</p>
<p>Nous recherchons un <strong>Spécialiste technique bilingue</strong> pour soutenir le marché canadien des pneus poids lourds. Vous serez responsable du traitement des réclamations produit, du support technique aux clients, de la formation technique, et de l’évaluation des garanties. Vous jouerez également un rôle clé dans le suivi de la performance des produits et le soutien aux solutions numériques et de rechapage.</p><p><br></p><p><strong>Responsabilités principales :</strong></p><ul><li>Support technique auprès des clients de flotte et des équipes de vente</li><li>Traitement et analyse des réclamations de garantie</li><li>Formation technique et accompagnement sur le terrain</li><li>Suivi de la performance des pneus sur le marché</li><li>Visites clients avec les responsables de comptes</li></ul>
<p><strong>Description sommaire du poste</strong></p><p>Nous recherchons un(e) <strong>technicien(ne) en informatique</strong> qui assurera le support informatique interne et le maintien de l’ensemble de l’infrastructure TI de l’entreprise. Comme unique ressource en informatique au sein de la PME, il ou elle agira à la fois comme <strong>soutien technique aux utilisateurs</strong> et comme <strong>responsable de la fiabilité, de la sécurité et de la performance</strong> des systèmes informatiques.</p><p><br></p><p><strong>Responsabilités principales:</strong></p><p>• Gestion et entretien des imprimantes</p><p>• Installation et configuration des postes pour les nouveaux utilisateurs</p><p>• Gestion des sauvegardes et copies de sécurité (back-up)</p><p>• Administration de Fortimail et Fortigate</p><p>• Mise à jour des systèmes SQL et Windows</p><p>• Gestion de la cybersécurité et des antivirus</p><p>• Administration du NAS (QNAP)</p><p>• Revue et optimisation de la configuration du réseau</p><p>• Analyse et amélioration des méthodes de travail informatiques</p><p>• Gestion et entretien du système de caméras de l’usine</p><p>• Entretien des périphériques informatiques de l’usine</p><p>• Support technique aux usagers (bureaux et usine)</p><p>• Gestion des connexions VPN</p><p>• Gestion du parc informatique (ordinateurs, tablettes et cellulaires)</p><p>• Support du système d’alarme (bureau et usine)</p><p>• Programmation et entretien des automates de l’usine</p><p>• Gestion et structuration des répertoires informatiques</p><p>• Programmation des tags de production</p><p>• Maintenance et supervision du système SharePoint 365</p><p><br></p>
<p>As a <strong>Technical Recruitment Associate</strong> at Robert Half, you will play a pivotal role in delivering <strong>Recruitment Process Outsourcing (RPO)</strong> solutions for clients in the <strong>technology sector</strong>. You will focus on sourcing and engaging <strong>software engineers, developers, QA specialists, DevOps professionals, and IT project managers</strong>, ensuring high-quality, high-velocity hiring for enterprise clients and scaling tech teams.</p><p><br></p><p>You will act as a strategic partner to the delivery team, translating complex technical job requirements into actionable sourcing strategies, managing candidate pipelines, and ensuring a seamless experience from first contact to onboarding.</p><p><br></p><p><strong>Key Responsibilities </strong></p><ul><li><strong>End-to-End Technical Recruitment:</strong> Manage full-cycle recruiting for technology roles ranging from Software Engineer to Technical Lead, focusing on accuracy, speed, and quality.</li><li><strong>Sourcing Strategy:</strong> Identify, engage, and qualify technical candidates using GitHub, Stack Overflow, LinkedIn Recruiter, and niche tech communities.</li><li><strong>Pipeline Management:</strong> Build deep, ongoing pipelines for both contract and full-time technical talent.</li><li><strong>RPO Delivery:</strong> Support client-specific RPO engagements, ensuring that KPIs such as time-to-fill, candidate satisfaction, and submission-to-interview ratios are met.</li><li><strong>Data Accuracy:</strong> Maintain and update candidate information in Salesforce, LinkedIn RPS, and ATS systems to ensure real-time project visibility.</li><li><strong>Candidate Experience:</strong> Manage communication, feedback, and expectation setting to provide a professional and transparent recruitment journey.</li><li><strong>Collaboration:</strong> Work closely with internal sales and delivery teams to translate client tech stack requirements into sourcing actions.</li></ul>
<p>We are looking for a skilled Desktop Support Analyst to join our clients team on a long-term contract basis in Ottawa, Ontario. In this role, you will provide comprehensive IT support to end-users, ensuring their hardware and software needs are met efficiently. As part of the regional IT support team, you will collaborate with global service desks while prioritizing local user satisfaction.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide day-to-day IT support to local users, managing tickets, calls, and chat-based requests.</p><p>• Diagnose and resolve hardware and software issues, ensuring smooth functionality.</p><p>• Escalate unresolved issues to higher-level support teams as necessary.</p><p>• Install and configure software on user PCs and assist with hardware replacements.</p><p>• Maintain and support local IT infrastructure, including telephony systems and conference room equipment.</p><p>• Contribute to problem-solving initiatives and knowledge-sharing activities within the team.</p><p>• Monitor and prioritize tasks to enhance end-user satisfaction.</p><p>• Collaborate with the global IT support team to ensure seamless service delivery.</p><p>• Support network-related tasks, including basic troubleshooting of IP configurations.</p><p>• Ensure adherence to IT service delivery processes and standards.</p>
<p>If you are an experienced IT support specialist, and you have been looking to join a stable, career-minded company, then please read on. This is a chance to join a successful, well-established industrial company in Burnaby. You will work in a bright, modern office, easily accessible by transit and major transportation routes.</p><p><br></p><p>In this role, you will take on a wide scope of responsibility, supporting all of the company’s information systems and IT infrastructure. This will include workstations, servers, networks, business applications, information security, and more. You will collaborate with two other members of the IT team to provide coverage and support for the industrial operations and back-office users. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
<p>We are looking for an experienced IT Director to oversee and guide the strategic development of our organization's core technology infrastructure. This role requires a visionary leader capable of ensuring the reliability, scalability, and security of systems spanning data centres, cloud platforms, networks, and enterprise applications. The successful candidate will play a vital role in aligning technological strategies with organizational goals while fostering collaboration across teams and maintaining vendor relationships.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Strategic Leadership:</strong> Provide direction for the IT Infrastructure and ISO teams, collaborating with senior leadership to design and implement infrastructure strategies that drive business growth, operational excellence, and digital transformation.</li><li><strong>Team Development:</strong> Lead, mentor, and support IT Infrastructure personnel, including network engineers, system administrators, service desk staff, and cybersecurity specialists.</li><li><strong>Systems Management:</strong> Ensure the reliability, availability, and optimal performance of all IT systems, including servers, storage solutions, and cloud environments.</li><li><strong>Project Execution:</strong> Manage infrastructure projects from initiation through completion, overseeing budgets, timelines, and resource allocation.</li><li><strong>Vendor Management:</strong> Build and maintain strong relationships with external service providers, technology vendors, and consultants.</li><li><strong>Cybersecurity & Compliance:</strong> Enforce comprehensive security protocols and ensure adherence to relevant industry standards and regulatory requirements.</li><li><strong>Business Continuity:</strong> Develop and maintain disaster recovery and business continuity plans to safeguard operations against system outages or cyber threats.</li><li><strong>Technical Expertise:</strong> Demonstrate a deep understanding of information systems, network and system architectures, ERP platforms, and system integrations (including APIs).</li><li><strong>Needs Analysis & Procurement:</strong> Evaluate departmental requirements and business documentation to identify technology needs and procure cost-effective hardware and software solutions.</li><li><strong>Financial Oversight:</strong> Manage operating and capital expenditures related to infrastructure planning, design, and execution—including staffing, technologies, and partnerships.</li><li><strong>Site Support:</strong> Travel to various locations to support infrastructure build-outs and assist with client or vendor audits.</li><li><strong>Process Improvement:</strong> Develop and implement strategies to enhance productivity and streamline processes to meet or exceed company performance targets.</li><li><strong>Performance Management:</strong> Guide and evaluate team members to foster growth and talent development.</li><li><strong>Culture & Engagement:</strong> Promote company core values and initiatives to inspire and engage employees.</li><li><strong>Additional Duties:</strong> Perform other responsibilities as assigned.</li></ul>
<p><strong>Description: </strong></p><p> </p><p>We are seeking a forward-thinking Manager of IT to lead digital transformation and build cutting-edge technical solutions. The ideal candidate has a passion for emerging technologies, delivering impactful initiatives, and fostering innovation.</p><p> </p><p>This is a full-time position based in Richmond BC 5x a week.</p><p> </p><p><strong>Responsibilities </strong></p><p> </p><ul><li>Lead innovation projects from conception to delivery.</li><li>Design and implement scalable solutions using modern tech stacks.</li><li>Deploy AI solutions to enhance personalization and operational efficiency.</li><li>Develop data warehousing strategies to optimize data utilization.</li><li>Build APIs, integrate club-level technologies, and streamline workflows.</li><li>Collaborate with cross-functional teams to identify tech-driven opportunities.</li><li>Manage proofs-of-concept, pilot programs, and rollouts.</li><li>Build partnerships with vendors to accelerate innovation.</li></ul>
We are looking for an experienced and visionary IT Director to lead digital and technology services within a post-secondary education environment. In this role, you will drive transformative initiatives, oversee strategic technology planning, and ensure the seamless integration of innovative solutions across academic, operational, and administrative areas. Your leadership will be pivotal in aligning IT infrastructure and governance with institutional priorities while maintaining robust cybersecurity measures.<br><br>Responsibilities:<br>• Oversee the delivery of innovative technology solutions to meet academic and operational demands effectively.<br>• Develop and execute strategic policies and processes to enhance technology systems across the organization.<br>• Lead the implementation of a comprehensive digital strategy, incorporating data management, emerging technologies, and advanced applications.<br>• Establish effective technology governance practices to ensure alignment with organizational goals.<br>• Ensure IT infrastructure evolves to meet strategic needs, while safeguarding systems through rigorous cybersecurity and risk management protocols.<br>• Collaborate with diverse stakeholders to seamlessly integrate technology into teaching, learning, and administrative processes.<br>• Monitor industry trends and emerging technologies to identify opportunities for innovation.<br>• Drive large-scale technology initiatives, ensuring successful execution from planning to completion.<br>• Build and maintain partnerships with external vendors and service providers to support technological advancements.
