<p>Notre firme de recrutement est actuellement mandatée par un client de renom situé à Québec pour recruter un(e) <strong>Gestionnaire des opérations du service à la clientèle </strong>afin de superviser et optimiser les services techniques de l’entreprise. Ce rôle stratégique implique à la fois des responsabilités administratives, humaines et axées sur le service à la clientèle.</p><p><br></p><p>🔍 <strong>Responsabilités principales :</strong></p><p>🗂 <strong>Administration et opérations</strong></p><ul><li>Définir et atteindre les objectifs des services sous votre supervision en collaboration avec la direction.</li><li>Gérer le budget d’exploitation annuel de votre secteur.</li><li>Maintenir les systèmes de rapports requis par la direction générale et les manufacturiers.</li><li>Recommander l’achat de nouveaux équipements ou outils selon les besoins.</li><li>Assurer un service de réparation de haute qualité et réduire les retours à l’atelier.</li><li>Effectuer des vérifications de la qualité des travaux.</li><li>Assurer un environnement de travail sécuritaire et conforme aux lois et règlements en vigueur.</li><li>Veiller à l’application des politiques de garantie et en gérer les réclamations.</li><li>Établir les barèmes de prix des opérations fixes et soumettre des recommandations à la direction.</li><li>Collaborer avec les autres directeurs pour améliorer la rentabilité globale de l’entreprise.</li><li>Participer aux réunions de direction.</li></ul><p>👥 <strong>Gestion des ressources humaines</strong></p><ul><li>Embaucher, encadrer et motiver les gestionnaires de votre secteur.</li><li>Animer des réunions d’équipe régulièrement.</li><li>Favoriser la collaboration et un bon climat de travail au sein des services.</li><li>Promouvoir le développement professionnel des employés.</li><li>Identifier les besoins en formation avec les gestionnaires et le service de formation.</li><li>Évaluer périodiquement la performance du personnel.</li></ul><p>🤝 <strong>Service à la clientèle</strong></p><ul><li>Développer et entretenir des relations durables avec la clientèle.</li><li>Mettre en place un système de suivi de la satisfaction client.</li><li>S’assurer que le personnel agit avec courtoisie et professionnalisme.</li><li>Gérer les plaintes clients dans les délais prescrits.</li></ul><p><br></p>
<p><strong>THE ROLE:</strong> </p><p>Do you thrive in high-pressure environments and have a passion for network uptime and operational excellence? We’re seeking a motivated Network Operations Center (NOC) Manager to lead and elevate our NOC team in overseeing critical network operations. You will ensure seamless 24/7 service delivery, optimize workflows, and drive continuous improvements aligned with KPIs and service-level standards—all while fostering a "customer-first" mindset throughout the organization. In this leadership role, you will manage, mentor, and support a team of NOC Analysts, enhance operational processes through standard operating procedures (SOPs), and collaborate across teams to strengthen efficiencies. This position is ideal for someone who combines technical expertise, strong organizational skills, and a proven track record in team leadership within a fast-paced telecom environment.</p><p><em>Key Responsibilities:</em></p><ul><li>Leadership & People Management</li><li>Operations & Process Management</li><li>Technical Oversight & Support </li><li>Cross-Team & Stakeholder Collaboration</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This role gives you the chance to directly shape how our client delivers exceptional service to their customers. Joining this growing team offers: The unique opportunity to lead and implement key changes in NOC operations and processes for a rapidly expanding ISP. You’ll receive a competitive compensation package with benefits and the ability to work in a supportive, collaborative culture where leadership appreciates mentorship and team development. If you’re ready to lead teams, solve challenges, and achieve key operational goals, this is your opportunity to truly make a difference. Apply online today!</p>
We are looking for a Sr. Customer Service Representative to join our team on a contract basis. This role involves supporting a small team with daily operations and customer inquiries. The position offers flexibility, with options for hybrid, in-office, or remote work arrangements.<br><br>Responsibilities:<br>• Provide exceptional customer service by addressing inquiries and resolving issues promptly.<br>• Manage and update data within CRM systems, including Razor’s Edge NXT or previous versions.<br>• Process and organize customer information to ensure accuracy and efficiency.<br>• Collaborate with team members to support administrative and operational tasks.<br>• Utilize enterprise resource planning (ERP) tools to streamline workflows and processes.<br>• Train and assist team members in the use of various software programs and systems.<br>• Oversee claim administration and ensure timely resolution of related matters.<br>• Generate and analyze reports to support decision-making and strategy.<br>• Perform general office functions, including scheduling and correspondence.<br>• Support sales activities by maintaining customer records and facilitating communication.
<p>Robert Half is partnering with an owner managed business located in the North Dundas region. This is a full-time/permanent position on site. </p><p><br></p><p><strong>Advantages:</strong></p><p>-Competitive salary (75-85K)</p><p>-Full benefits</p><p>-Discretionary bonus</p><p>-3 weeks vacation</p><p>-Hours: 40hrs (flex hours)</p><p>-Free parking</p><p>-Great culture and leadership team</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>-Administer and manage the entire process of Accounts Payable and Accounts Receivable</p><p>-Stay updated with changes in statutory payroll and implement them accordingly</p><p>-Oversee the bi-weekly payroll management</p><p>-Prepare T4 and ROE documents</p><p>-Handle HST remittances effectively</p><p>-Evaluate the validity of invoices and enter bills</p><p>-Make timely payments to suppliers and resolve any discrepancies with vendors</p><p>-Prepare deposits and cheques for signatures</p><p>-Perform Bank and Credit Card reconciliations</p><p>-Prepare the financial statements</p><p>-Cash flow reports and analysis</p><p>-Prepare and monitor product profitability reports</p><p>-Assist the management team in implementing new accounting procedures if required</p><p>-Handle the month-end and year-end closing procedures.</p>
<p>Our client is seeking a Facilities Coordinator to join their team in Ottawa, Ontario, on a long-term contract basis. This role involves ensuring the smooth operation of office facilities, managing access control, and supporting day-to-day workplace needs. The ideal candidate will bring a proactive approach to maintaining a productive and welcoming environment for both staff and visitors.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Oversee front desk operations, including greeting visitors and ensuring an organized and detail-oriented reception area.</p><p>• Manage office badge systems by activating, deactivating, and addressing access issues.</p><p>• Coordinate service requests for facility repairs, such as plumbing issues, and follow up to ensure timely resolution.</p><p>• Arrange and oversee meal and snack orders, ensuring availability for meetings and daily office needs.</p><p>• Prepare and maintain coffee stations, ensuring supplies are stocked and areas are clean.</p><p>• Assist with organizing self-serve lunch setups and ensuring cleanliness after events or meetings.</p><p>• Handle waste management tasks, including disposing of e-waste and emptying trash bins as needed.</p><p>• Support meeting preparations, including setting up conference rooms and ensuring all required materials are in place.</p><p>• Utilize spreadsheets and data management tools to track facility-related activities and budgets.</p><p>• Provide exceptional customer service to employees and visitors, addressing inquiries and resolving issues promptly.</p>
We are looking for a Facilities Coordinator to join our dynamic team in Burnaby, British Columbia. This role is essential for ensuring the seamless planning and execution of maintenance activities while upholding safety and compliance standards. The successful candidate will play a key role in coordinating schedules, allocating resources, and maintaining efficient operations.<br><br>Responsibilities:<br>• Receive and assess maintenance requests, prioritizing tasks based on safety and operational needs.<br>• Collaborate with departments, contractors, and supervisors to effectively plan and scope maintenance activities.<br>• Organize and distribute preventative maintenance schedules to ensure timely completion.<br>• Manage resource allocation and create purchase orders to support maintenance operations.<br>• Maintain and update computerized maintenance management systems to track progress and schedules.<br>• Prepare reports and assist with audits to ensure compliance with safety and regulatory standards.<br>• Support technicians by managing mobile devices and facilitating communication across departments.<br>• Provide assistance with interpreting technical documents such as blueprints or diagrams.<br>• Ensure facility systems are operating efficiently and adhere to health and safety protocols.<br>• Address ad-hoc facility needs while maintaining a high standard of customer service.
