<p>We are looking for a dynamic Service Operations Manager to lead and inspire our service operations in St. Catharines, Ontario. This role focuses on managing a team of electricians to deliver exceptional electrical services in residential, commercial, and industrial sectors. If you excel in driving operational efficiency, fostering client relationships, and leading high-performing teams, this is the perfect opportunity for you.</p><p><br></p><p>Responsibilities:</p><p>• Lead and mentor a team of electricians, ensuring safe and high-quality service delivery across all projects.</p><p>• Build and maintain strong client relationships, acting as the primary point of contact for service-related inquiries and escalations.</p><p>• Oversee daily service operations, including job costing, resource allocation, and inventory management, to optimize efficiency.</p><p>• Monitor financial performance, identify areas for cost improvement, and implement effective solutions to drive profitability.</p><p>• Collaborate with internal departments such as Estimating, Dispatch, and Customer Support to ensure seamless workflows.</p><p>• Execute strategic initiatives aimed at business growth, including exploring new service offerings and expanding customer acquisition.</p><p>• Manage hiring, onboarding, and development programs to build a cohesive and skilled team.</p><p>• Analyze performance metrics and share findings with the team to ensure alignment with company objectives.</p><p>• Drive continuous improvement efforts by responding to market trends and client feedback.</p><p>• Ensure all projects meet safety and quality standards, aligning with company policies and industry regulations.</p>
<p>Our client, a leading industrial distribution company with a strong legacy and commitment to innovation, is seeking a Territory Manager to join their dynamic sales team. This is an exciting opportunity for a motivated sales professional with a strong background in industrial consumables to build lasting customer relationships, deliver technical solutions, and contribute to the continued growth of a trusted brand.</p><p><br></p><p>As a Territory Manager, you will be responsible for driving sales and gross margin growth across your assigned region. You will promote a wide range of industrial consumables including cutting tools, precision instruments, abrasives, coolants, band saw blades, hand tools, and accessories. The successful candidate will thrive on delivering customer value through relationship building, product knowledge, and strategic account management.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Sales & Account Management</strong></p><ul><li>Achieve or exceed annual sales targets for product lines (Groups 1000–5999).</li><li>Develop customer-specific sales plans, identifying growth opportunities.</li><li>Actively prospect and build strong, long-term customer relationships.</li><li>Deliver value-based solutions through product expertise and strong communication.</li><li>Ensure consistent and timely updates in CRM (Tour de Force) including customer profiles, contact details, decision-makers, and competitor analysis.</li><li>Promote the company’s Tool Room Management Systems, including cabinet and vending solutions.</li></ul><p><br></p><p><strong>Customer Engagement & Territory Development</strong></p><ul><li>Spend at least 4 hours daily in face-to-face client interactions.</li><li>Plan travel and customer visits efficiently; minimize in-office time.</li><li>Promote showroom visits and introduce new product features and benefits.</li><li>Schedule joint sales calls with supplier reps to deepen product penetration and awareness.</li></ul><p><strong>Quotations & Sales Support</strong></p><ul><li>Manage quotations above $1,500 with appropriate documentation and follow-ups.</li><li>Track pricing agreements, coordinate with management on updates, and maintain professional proposal presentations.</li><li>Collaborate with customer service partners to ensure seamless client support.</li><li>Assist with collections, complaints, returns, and warranty resolution.</li></ul><p><strong>Supplier & Internal Collaboration</strong></p><ul><li>Forge strong relationships with manufacturer/supplier representatives.</li><li>Share customer insights to help optimize inventory and stocking decisions.</li><li>Attend all sales meetings, product training sessions, and branch reviews.</li><li>Support onboarding of new staff and contribute to team learning.</li></ul><p><br></p><p><strong>Continuous Improvement</strong></p><ul><li>Follow internal ISO work instructions and contribute to the NCR process (corrective/preventive actions).</li><li>Make recommendations to improve service, efficiency, or reduce costs.</li><li>Stay current on product knowledge through self-directed and formal learning.</li></ul><p><br></p><p><br></p>
<p>We’re seeking an experienced <strong>Customer Service Representative</strong> to support clients with employment and career development on a contract basis in Red Deer, Alberta. You'll work directly with clients to assess needs, provide job search guidance, and foster long-term employment success.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct client assessments and create employment strategies</li><li>Provide support with job search, paperwork, and program eligibility</li><li>Maintain accurate case files and documentation</li><li>Connect clients with employers and community resources</li><li>Support Métis clients with basic needs and employability</li><li>Use Microsoft Word, Outlook, and other tools for communication and records</li></ul><p><br></p>
<p>Are you a recent graduate looking to kickstart your career in a dynamic and rewarding environment? If so, we have the ideal opportunity for you! We are seeking motivated and detail-oriented individuals to join our team as a <strong>Customer Support Specialist</strong>. This role is perfect for new grads who are eager to develop their skills, contribute to company success, and grow in a collaborative and professional setting. If you're ready to take the first step in building your career, we encourage you to apply.</p><p><strong>Job Responsibilities:</strong></p><p>As a <strong>Customer Support Specialist</strong>, you will:</p><ul><li>Serve as the first point of contact for customers, </li><li>Handle incoming customer and colleague requests via multiple communication channels, including email and telephone.</li><li>Resolve customer questions and confirm order details promptly and accurately.</li><li>Process orders and manage quotas effectively.</li><li>Provide support to the Sales Team, ensuring smooth operations.</li><li>Accurately maintain customer records and information.</li><li>Collaborate with other departments to share relevant information and enhance productivity.</li><li>Manage confidential data and information with integrity.</li><li>Participate in project-based activities aimed at improving department processes and strategies.</li><li>Meet daily KPI targets to ensure goals are achieved.</li><li>Assist with additional responsibilities as needed.</li></ul><p><br></p>
<p>We are looking for an experienced Incident Management Analyst to join our team in Toronto, Ontario. In this role, you will be instrumental in managing and improving our business incident management model, collaborating with IT and operational teams to resolve incidents efficiently. This is a fantastic long-term contract position with an opportunity to contribute to the development of advanced support strategies and client-focused solutions.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the full lifecycle of incident management, ensuring all incidents are logged, prioritized, and resolved within established timelines.</p><p>• Develop and distribute clear and accurate communications regarding incidents to internal teams and clients.</p><p>• Lead incident management calls, ensuring all technical and operational teams take prompt and effective action.</p><p>• Conduct post-incident reviews to identify root causes and implement corrective measures to minimize recurrence.</p><p>• Collaborate with stakeholders to investigate and resolve problems while adhering to service level agreements (SLAs).</p><p>• Monitor incident management metrics, analyze trends, and recommend improvements to enhance processes.</p><p>• Provide advanced product support to client service teams by analyzing and resolving complex inquiries.</p><p>• Participate in special projects aimed at process improvement and enhancing the overall support experience.</p><p>• Continuously refine incident protocols and best practices to improve operational efficiency.</p><p>• Provide 24/7 on-call support on a rotational basis to ensure uninterrupted service.</p>
<p><strong>Office Assistant (with Growth Opportunity into Customer Service)</strong></p><p>Are you looking to start your career in a supportive and dynamic office environment, with a clear path to growth? We are seeking a detail-oriented and motivated <strong>Office Assistant</strong> to join our team. This role begins with providing clerical and administrative support to ensure smooth day-to-day operations, and will transition into a <strong>Customer Service Representative</strong> role as you gain experience and training.</p><p><strong>What You’ll Do</strong></p><p><strong>As an Office Assistant, you will:</strong></p><ul><li>Provide general clerical support including filing, scanning, and data entry.</li><li>Assist with order processing and documentation.</li><li>Support office staff with administrative tasks and special projects.</li><li>Answer and direct phone calls and emails as needed.</li></ul><p><strong>As you transition into Customer Service, you will:</strong></p><ul><li>Interact directly with customers to process orders, answer inquiries, and resolve concerns.</li><li>Enter orders and issue acknowledgements in a timely manner.</li><li>Provide pricing, delivery, and shipping information.</li><li>Communicate changes and updates to customers.</li><li>Assist with export documentation and international shipping requirements.</li><li>Maintain accurate customer records and open new accounts.</li><li>Collaborate with the Scheduler, Sales Manager, and Supply Chain team to ensure customer satisfaction.</li></ul>
<p>Our client is seeking a contract <strong>Analyst, Accounts Payable Customer Service</strong> to support their Accounts Payable operations. This role focuses on resolving escalated inquiries from suppliers and internal teams with professionalism and efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Address AP-related inquiries and escalate when needed</li><li>Communicate with suppliers and internal teams regarding invoice and payment status</li><li>Investigate issues using ERP systems like SAP, Oracle, and PeopleSoft</li><li>Support the corporate travel expense and credit card programs</li><li>Collaborate with AP teams to meet service standards and deadlines</li><li>Assist with time-sensitive account issues</li><li>Ad-hoc duties as requested</li></ul>
<p>Great opportunity for a Commercial Property Manager to work with a fantastic office in the Fraser Valley area. This position will directly report into the owner while providing quality service to tenants and stakeholders. This position is best suited to someone with strong financial acumen and a desire to advance in a property management career that is far from monotonous and has room for advancement.</p><p><br></p><p>This position will manage commercial/strata properties, as well as optimizing property performance by managing operational costs, property financials, and capital projects all while working alongside a wonderful and supportive team.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Conducting site visits to ensure buildings and suites are consistently well‐maintained and operate in accordance with all applicable regulatory requirements on a cost‐ effective basis.</li><li>Managing operating expenses, coordinating service contracts, and ensuring that work orders, renovations, and capital projects are completed on time and to the client's satisfaction.</li><li>Conducting periodic surveys to acquire data on crucial value indicators/preferences.</li><li>Taking corrective actions as needed for improvements in a timely and cost‐effective manner.</li><li>Creating and managing operating and capital budgets for properties in the assigned portfolio (subject to approval by the owner(s)).</li><li>Overseeing the management of property finances, including rent collection, arrears resolution, and reporting.</li><li>Reviewing financials for accuracy, generating monthly and/or quarterly reports for Owners/Investors, performing various analyses for Owners/Investors, and reporting on deviations and/or exceptions.</li><li>Managing marketing activities, promotions, tenant appreciation events, and advertising of available rental units as needed.</li></ul><p><br></p><p><br></p>
<p>We’re seeking a compassionate Customer Service Representative based in <strong>Edmonton</strong> to handle inbound calls from Albertans, assisting with government program applications and inquiries. This role requires strong communication, empathy, and adaptability to support clients navigating social services.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage high-volume inbound calls, providing accurate information.</li><li>Assist with government program applications (e.g., disability tax credits).</li><li>Address client concerns with patience and empathy.</li><li>Accurately document interactions in SharePoint.</li><li>Explain program details, answer FAQs, and guide application processes.</li><li>Maintain up-to-date knowledge of relevant programs and deadlines.</li><li>Ensure calls comply with organizational standards.</li><li>Collaborate with the team to resolve complex issues.</li></ul><p><br></p>
<p>We are currently hiring an Accounting Manager on behalf of a well-established professional services firm in downtown Vancouver. This is an excellent opportunity for an experienced accounting professional who thrives in a collaborative, client-focused environment and enjoys leading a team while remaining hands-on with accounting operations.</p><p><br></p><p><strong>About the Role: </strong>As the Accounting Manager, you will play a key role in overseeing day-to-day accounting functions for a diverse portfolio of clients, supporting a team of staff accountants, and ensuring accurate, timely financial reporting. This role combines leadership, mentorship, and technical accounting responsibilities, with exposure to public companies and external audit processes.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Supervise and mentor staff accountants, providing regular feedback and support</li><li>Oversee full-cycle AP, bank/credit card reconciliations, journal entries, and general ledger reviews for client accounts</li><li>Organize and schedule client payments and payroll remittances</li><li>Prepare and review GST/WCB filings and supporting working papers (e.g., accruals, prepaids, AP listings)</li><li>Conduct balance sheet reconciliations and review financial records for completeness and accuracy</li><li>Assist with client queries, financial analyses, and audit support</li><li>Support internal process improvements in a digital, tech-forward environment</li><li>Collaborate with senior personnel on ad hoc tasks and administrative support as needed</li></ul>
<p>We are seeking an experienced <strong>Payroll & Benefits Manager</strong> to oversee and manage the full-cycle payroll and benefits administration for <strong>both Canada and the U.S.</strong> This role plays a critical part in ensuring accurate, timely, and compliant payroll and benefits processes, while also supporting employees with a high level of customer service.</p><p>The successful candidate will be a subject matter expert in payroll and benefits, highly organized, and adaptable to changing priorities. During peak business periods, this individual must be flexible and prepared to work longer hours, including weekends, to meet critical deadlines.</p><p><br></p><p><strong>It is a contract role for 18 mon (maternity leave coverage). </strong></p><p><strong>Primarily remote work environment.</strong> Occasional in-office day may be required in North York office. </p><p><br></p><p><br></p><p><strong>Key Responsibilities will include:</strong></p><p><strong>Payroll Management & Compliance</strong></p><ul><li>Manage and process semi-monthly payroll for Canada and the U.S., including all updates related to new hires, terminations, promotions, salary adjustments, and leaves of absence.</li><li>Ensure accurate calculation, balancing, and remittance of payroll deductions, statutory withholdings, garnishments, and support orders.</li><li>Handle employment verifications and unemployment benefit claims.</li><li>Maintain compliance with payroll legislation in both Canada and the U.S., including year-end reporting (T2200, T4, W-2, W-9, etc.).</li><li>Prepare payroll reports, journal entries, reconciliations, and payroll submissions for approval.</li><li>Maintain detailed payroll records and documentation for management review and audits in compliance with statutory requirements and company policies.</li><li>Collaborate with Finance to provide payroll details for general ledger reconciliations and month-end close.</li><li>Complete and submit payroll-related government surveys in Canada and the U.S. as required.</li></ul><p><strong>Benefits Administration</strong></p><ul><li>Administer Canadian and U.S. benefit programs including Life Insurance, AD& D, LTD, Medical/Dental, Optional Life, COBRA Continuation Coverage, and Executive Medicals.</li><li>Ensure employees are correctly enrolled in benefit plans and provide onboarding/orientation for new hires.</li><li>Reconcile benefit invoices and monitor ongoing enrollments.</li><li>Manage pension and retirement programs (Group RRSP/401K) in Canada and the U.S.</li><li>Administer employee leave of absence programs, including statutory leaves, disability leaves, and unpaid leaves.</li><li>Oversee benefits governance, compliance, and documentation.</li><li>Liaise with carriers and brokers to resolve claims issues and manage renewals.</li><li>Coordinate with provincial/state workers’ compensation agencies (e.g., WSIB, WorkSafe, WCB, WSI, etc.).</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Mississauga, Ontario. In this long-term contract position within the chemicals manufacturing industry, you will play a key role in ensuring seamless communication with customers and maintaining high standards of service. If you thrive in a dynamic environment and have a passion for delivering exceptional customer experiences, we encourage you to apply.<br><br>Responsibilities:<br>• Verify shipping, billing, pricing, and purchase order details to ensure accuracy.<br>• Accurately input special instructions, customer requests, and updates to customer codes or notes into the system.<br>• Maintain and update customer records with current pricing, new items, address changes, and delivery instructions.<br>• Provide support and timely communication to sales staff working in the field.<br>• Act as a key point of contact for both internal and external customers, addressing inquiries and resolving issues.<br>• Collaborate with the team on order intake and data entry tasks, assisting other Customer Service Representatives as needed.<br>• Conduct audits of purchase orders to confirm pricing, quantities, terms, and special instructions are correct.<br>• Document customer complaints and work towards prompt resolution.<br>• Process product returns following established procedures and timelines.<br>• Ensure compliance with company policies and regulatory standards in all customer service activities.
We are looking for an experienced Payroll Supervisor/Manager to join our team on a long-term contract basis. Based in Toronto, Ontario, this role involves overseeing payroll processes, ensuring compliance with regulations, and managing benefits administration for employees. The ideal candidate will bring strong expertise in payroll systems, compliance, and employee support, along with a proactive approach to process improvement.<br><br>Responsibilities:<br>• Supervise and process semi-monthly payroll, including onboarding new hires, managing terminations, and processing salary adjustments.<br>• Ensure accurate calculation, reconciliation, and remittance of payroll deductions, statutory withholdings, and garnishments.<br>• Maintain compliance with year-end reporting requirements, including preparing T4s, W-2s, and other necessary forms.<br>• Provide exceptional customer service by addressing payroll and benefits inquiries, resolving issues, and offering guidance to employees.<br>• Administer benefit programs, including enrollment, orientation, and invoice reconciliation, ensuring timely and accurate processing.<br>• Oversee leave administration, including statutory leaves, short-term and long-term disability, and other absence programs.<br>• Collaborate with internal teams such as Finance to ensure accurate payroll reporting, reconciliations, and month-end close processes.<br>• Prepare and maintain payroll documentation, reports, and records for audits and management review.<br>• Liaise with external stakeholders, including benefit carriers and brokers, to address claims, compliance issues, and renewals.<br>• Identify and implement process improvements to optimize payroll and benefits operations.
<p><strong>Office Administrator - 12 MONTH CONRACT MATERNITY LEAVE</strong></p><p><br></p><p>We are seeking a highly organized and detail-oriented Office Administrator with Bookkeeping Experience to join our team. This role combines front desk responsibilities with essential bookkeeping tasks, including accounts receivable (AR) backup, accounts payable (AP), credit card receipts, logistics paperwork for shipments, and employee timecard/timesheet support. The ideal candidate will have excellent customer service skills, proficiency in bookkeeping software, and the ability to multitask in a fast-paced office environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>Reception Duties:</p><ul><li>Greet and assist visitors, clients, and employees in a professional and friendly manner.</li><li>Answer and direct phone calls, emails, and other inquiries efficiently.</li><li>Manage incoming and outgoing mail, packages, and deliveries.</li><li>Maintain a clean, organized, and welcoming reception area.</li><li>Schedule and coordinate appointments, meetings, and office events.</li></ul><p>Accounts Payable (AP):</p><ul><li>Review and process vendor invoices using the 3-way matching process (matching purchase orders, receipts, and invoices).</li><li>Verify invoice accuracy, resolve discrepancies, and obtain necessary approvals before processing payments.</li><li>Maintain vendor records and ensure timely payments while adhering to company policies.</li><li>Reconcile vendor statements and assist in resolving outstanding balances or disputes.</li></ul><p>Accounts Receivable (AR) & Backup Support:</p><ul><li>Serve as a backup for the AR team by assisting with billing and payment processing as needed.</li><li>Monitor outstanding receivables and follow up on overdue accounts.</li><li>Assist in preparing AR reports and reconciling discrepancies.</li></ul><p>Support for Logistics with Cross-border Shipments:</p><ul><li>Prepare and process shipping documentation, including Bills of Lading (BOLs), packing slips, and customs paperwork.</li><li>Working together with internal departments (operations, customer service, and shipping) to ensure smooth deliveries and provide high level of customer service experience</li><li>Maintain accurate records of shipping transactions and ensure compliance with company and regulatory requirements.</li><li>Assist in resolving shipping discrepancies or delays by coordinating with carriers and vendors.</li></ul><p>Employee Timecards/Timesheets & Payroll Support:</p><ul><li>Data entry for hourly employees timesheet for payroll processing</li><li>Tracking sick days, sales trip, and vacation requests in company calendar</li></ul>
We are looking for an experienced IT Analyst to join our team on a long-term contract basis in Toronto, Ontario. The ideal candidate will bring expertise in managing and supporting enterprise IT systems, ensuring seamless operations and excellent customer service. This hybrid role requires occasional travel to office locations and direct support for end users.<br><br>Responsibilities:<br>• Provide advanced support and administration for Microsoft Exchange Online and on-premises Exchange environments.<br>• Manage and maintain Active Directory, including creating and managing accounts, groups, and organizational units.<br>• Oversee and support Citrix Workspace and desktop environments to ensure reliable performance.<br>• Utilize Azure and Intune to manage and secure IT infrastructure effectively.<br>• Offer support for SharePoint Online, ensuring optimal functionality and user satisfaction.<br>• Assist with video conferencing tools and provide troubleshooting support as needed.<br>• Deliver exceptional customer service and build strong relationships with end users.<br>• Collaborate with teams to provide hybrid on-site and remote support for office locations.<br>• Travel occasionally to company offices without dedicated support staff to resolve IT issues.<br>• Ensure smooth integration and use of Microsoft Teams and other Office 365 applications.
<p>Our client is looking for a Customer Success Specialist to join their team in Ottawa, Ontario. This is a long-term contract position where you will play a key role in delivering exceptional service and building strong relationships with our clients. If you are passionate about ensuring customer satisfaction and have a knack for problem-solving, we want to hear from you.</p><p><br></p><p><strong>This is a remote opportunity.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Serve as the primary point of contact for customers, addressing inquiries and resolving issues in a timely and detail-oriented manner.</p><p>• Utilize customer relationship management (CRM) tools to track and manage client interactions effectively.</p><p>• Collaborate with internal teams to ensure seamless communication and delivery of services to clients.</p><p>• Handle billing-related inquiries, ensuring accuracy and providing clear explanations to customers.</p><p>• Assist in the setup and use of financial and operational software such as ADP and Epic, providing guidance as needed.</p><p>• Monitor and analyze customer feedback to identify areas for improvement and recommend solutions.</p><p>• Support sales initiatives by identifying opportunities for cross-selling or upselling services.</p><p>• Manage customer complaints, ensuring they are resolved to the satisfaction of all parties involved.</p><p>• Provide training and support to clients on the use of relevant software and tools.</p><p>• Maintain detailed records of customer interactions and follow up to ensure all concerns are addressed.</p>
We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This Contract-to-permanent position offers an exciting opportunity to support our claims department and provide exceptional service to our members. If you thrive in a fast-paced environment and enjoy multitasking, this role could be the perfect fit for you.<br><br>Responsibilities:<br>• Prepare a variety of claims-related documents, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process financial transactions on claims files, such as payments for appraisal fees, glass claims, and police report fees.<br>• Assist the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim resolution.<br>• Request official reports, including police and fire incident reports, to support claims investigations.<br>• Coordinate and dispatch property damage claim files to legal representatives when required.<br>• Organize, sort, and distribute incoming correspondence to ensure timely processing.<br>• Make outbound calls to members to collect First Notice of Loss details for new claims submitted after hours or online.<br>• Handle inbound calls as needed, ensuring callers are directed efficiently to the appropriate department or resource.
<p>Robert Half is pleased to be working with our client in Abbotsford in the search for a Billings Administrator. This position offers the opportunity to join a supportive, people-focused team while contributing directly to the organization’s financial operations.</p><p><br></p><p><strong><u>About the Role</u></strong></p><p><br></p><p>Reporting to the Billing Lead, with a dotted line to the Accounting Manager, the Billings Administrator will be responsible for full billing cycle. This includes invoicing, progress billings, and providing outstanding customer service to both internal and external stakeholders.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><p><br></p><ul><li>Prepare and process invoices and progress billings accurately and on schedule.</li><li>Act as a primary liaison for branch leads, accounting, and other stakeholders to ensure billing deliverables are met.</li><li>Extract and compile billing data from multiple sources, ensuring accuracy and compliance with internal policies.</li><li>Respond promptly to billing inquiries and requests, demonstrating strong problem-solving skills and customer service.</li><li>Support project accounting functions and assist with reporting as needed.</li></ul>
<p>We are looking for an experienced<strong> Senior Insurance Claims & Risk Analyst</strong> to join our Client's team on a short-term contract basis in Caledon, Ontario. In this role, you will provide specialized expertise in risk management, claims analysis, and insurance program administration. </p><p><br></p><p>This contract position will support the organization for a period of 1-2 months, ensuring seamless operations while a team member is on leave. </p><p>Please note, this role will require 3 days in Client's office in Caledon, ON.</p><p><br></p><p>Responsibilities:</p><p>• Offer expert guidance on risk management strategies to various departments within the organization.</p><p>• Identify and assess potential risks, recommending effective mitigation and control measures.</p><p>• Investigate claims thoroughly, gathering necessary evidence and collaborating with adjusters and insurers to resolve or settle claims efficiently.</p><p>• Analyze claim trends and provide actionable recommendations to reduce the likelihood and severity of future incidents.</p><p>• Oversee the administration of the organization’s insurance programs, ensuring compliance with relevant policies and procedures.</p><p>• Draft and review contract terms to minimize potential risks to the organization.</p><p>• Interpret and evaluate insurance policies and documents to ensure adequate coverage and protection.</p><p>• Assess legal liabilities related to claims, agreements, and other operational activities.</p><p>• Deliver exceptional customer service by providing accurate, courteous, and timely responses to inquiries and issues.</p>
<p>A growing mechanical services provider in Etobicoke is looking to add a detail-oriented and service-driven Scheduling Manager to join their operations team and take ownership of workforce coordination and service scheduling within a busy mechanical contracting environment. This role is instrumental in ensuring technicians are deployed effectively, client commitments are met, and day-to-day operations run seamlessly.</p><p>You’ll be the central point of contact for clients, technicians, and project managers — balancing priorities, adjusting schedules in real time, and helping the business achieve maximum efficiency.</p><p><strong>Key Responsibilities</strong></p><ul><li>Build and maintain daily and weekly schedules for approximately 25 field technicians, ensuring work is assigned based on availability, skill set, and certifications.</li><li>Organize service calls, preventative maintenance, and project work to meet customer expectations and contractual agreements.</li><li>Monitor job progress, responding quickly to emergencies, delays, or unexpected changes by re-allocating resources.</li><li>Confirm appointments with clients, provide updates on schedule changes, and resolve timing or resourcing issues.</li><li>Partner with operations leaders and project managers to coordinate manpower between service and project demands.</li><li>Keep scheduling systems and databases up to date with accurate, real-time information.</li><li>Track scheduling performance and provide reporting to management on utilization, efficiency, and service levels.</li></ul><p><br></p>
We are looking for an organized and customer-focused Service Coordinator to join our team on a contract basis in Surrey, British Columbia. In this role, you will be the primary liaison between customers and field technicians, ensuring seamless communication and efficient service delivery. This position is ideal for someone who excels in scheduling, multitasking, and providing exceptional support to both clients and team members.<br><br>Responsibilities:<br>• Serve as the main point of contact for customers, providing updates on service work orders and addressing inquiries or issues with attention to detail.<br>• Coordinate and assign work orders to field technicians, ensuring tasks are completed on time and within budget.<br>• Maintain accurate and up-to-date service records, including timesheets, work orders, and compliance documentation.<br>• Develop and manage daily schedules for field technicians, adjusting priorities as needed to accommodate emergencies or high-priority tasks.<br>• Order and track necessary parts and equipment, collaborating with vendors to ensure timely delivery and cost efficiency.<br>• Monitor and ensure technician compliance with health, safety, and environmental procedures during daily check-ins and check-outs.<br>• Collaborate with subcontractors and other team members to resolve on-site challenges and ensure operational efficiency.<br>• Continuously review and improve scheduling, dispatch, and procurement processes to enhance service delivery.<br>• Support administrative tasks and share expertise with team members to foster collaboration and improve overall performance.
We are looking for an experienced Accounting Manager to oversee accounts receivable operations and lead a dedicated team in Markham, Ontario. This role requires a skilled individual who can manage multiple priorities, provide mentorship, and ensure efficient financial processes. The ideal candidate will bring strong technical expertise in AR, invoicing, and general ledger understanding, while fostering a collaborative and approachable work environment.<br><br>Responsibilities:<br>• Supervise and manage the accounts receivable team, providing guidance and support to ensure operational excellence.<br>• Oversee daily AR processes, including invoicing, credit memos, and trial balance preparation.<br>• Ensure accurate application and reconciliation of general ledger accounts.<br>• Coach and mentor team members to enhance their growth and performance.<br>• Monitor attendance and ensure adherence to company policies.<br>• Collaborate with senior finance leadership to align departmental objectives with organizational goals.<br>• Address collection processes and customer inquiries in a timely and efficient manner.<br>• Utilize accounting software systems to streamline workflows and improve efficiency.<br>• Maintain a personable and approachable management style to foster team engagement and collaboration.<br>• Uphold compliance with financial regulations and best practices.
<p>Are you ready to take the next step in your public accounting career, with a clear path to partnership? Do you thrive in a collaborative environment where your professional growth, work/life balance, and flexibility are prioritized? If so, we have the perfect opportunity for you!</p><p><br></p><p>We are seeking a dynamic and motivated <strong>Audit Manager </strong>to join an innovative and growth-focused public accounting firm in the Niagara Region. This role offers an incredible opportunity for unlimited career progression, including a defined path to partnership, while simultaneously fostering professional development and promoting a balanced lifestyle.</p><p><br></p><p><strong>What You’ll Do</strong></p><p><br></p><p><strong>As an Audit Manager, you will:</strong></p><ul><li>Lead and execute audit, review, and compilation engagements, ensuring the delivery of quality results within established timelines.</li><li>Collaborate with team members and clients onsite to build strong relationships, identify client needs, and deliver tailored solutions.</li><li>Mentor and guide junior team members, providing support and encouragement to help them thrive.</li><li>Manage multiple engagements simultaneously, ensuring projects are completed accurately, on time, and on budget.</li><li>Conduct research on complex auditing and accounting issues to provide insight and guidance to clients.</li><li>Identify opportunities for process improvements, client growth, and service expansion to support business goals.</li></ul><p><strong>What You’ll Achieve</strong></p><ul><li>Deliver quality deliverables that exceed client expectations.</li><li>Strengthen client relationships and enhance retention rates through exceptional service.</li><li>Create scalable processes and contribute to the firm’s continued success and expansion.</li><li>Develop as a trusted leader within the firm with a structured path to becoming a Partner.</li></ul><p><strong>Why Join Our Client (and Join Another CPA Firm?)</strong></p><ul><li>Flexibility & Work/Life Balance: Enjoy a supportive culture that values your personal life while maintaining professional excellence.</li><li>Career Growth: Benefit from unlimited growth opportunities, a clear pathway to partnership, and the chance to work closely with leadership.</li><li>Collaborative Environment: Work onsite with a team of motivated, talented professionals who encourage teamwork, communication, and innovation.</li><li>Continuous Learning: Access learning and development resources to keep your technical skills sharp and stay ahead in a dynamic field.</li><li>Impactful Leadership: Make a direct impact on the firm’s success and contribute to building a high-performing team.</li></ul><p><strong>Take the Next Step</strong></p><p>Are you ready to expand your career, grow into a leadership role, and work with a firm deeply invested in your success and well-being? If so, we’d love to have a conversation with you!</p><p>Apply now and make your next professional move your best one yet. Together, we’ll reach greater success!</p>
<p>We are looking for a skilled and proactive <strong>Bilingual (French)</strong> Talent Acquisition specialist to join our team in Mississauga, Ontario. In this role, you will oversee full-cycle recruitment processes, manage high-volume requisitions, and implement innovative sourcing strategies to attract top-tier candidates. Your ability to build strong relationships and provide exceptional service will be key to fostering a positive hiring experience and enhancing our organizational culture.</p><p><br></p><p>Responsibilities:</p><p>• Manage full-cycle recruitment processes, including sourcing, screening, interviewing, and onboarding for diverse roles across client groups.</p><p>• Handle 15-20 job requisitions simultaneously, ranging from entry-level to mid-senior positions.</p><p>• Develop and execute creative sourcing strategies using platforms such as LinkedIn and other social media channels.</p><p>• Build partnerships with educational institutions and healthcare associations to enhance company branding and visibility.</p><p>• Organize and participate in job fairs to support co-op student recruitment initiatives.</p><p>• Promote and manage the internal Employee Referral Program, including monthly communications to employees.</p><p>• Conduct reference checks, background verifications, and offer negotiations in collaboration with third-party vendors.</p><p>• Provide market insights and competitive intelligence to support talent strategies and organizational decisions.</p><p>• Present recruitment updates and metrics to senior management, HR advisors, and the Recruitment Manager.</p><p>• Foster a positive candidate experience by delivering excellent customer service and promoting an inclusive workplace culture.</p>
<p>Our client based in Chilliwack, a well-established manufacturing company in the recreational vehicle industry, is seeking a Business Development Representative to join their growing team. This role is ideal for a customer-focused individual who thrives in a fast-paced environment and enjoys building relationships, generating leads, and guiding clients through the sales process.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Engage with prospective customers via phone, email, and showroom appointments</li><li>Provide detailed product information and address customer questions or concerns</li><li>Generate and follow up on leads through prospecting, networking, and events</li><li>Participate in trade shows, rallies, and promotional events to showcase products</li><li>Support customers throughout the sales cycle, including handling objections and negotiating terms</li><li>Collaborate with internal teams to ensure a seamless customer experience</li></ul>
