<p>Nous recherchons un Analyste en intelligence d'affaires pour un contrat à Montréal. Ce rôle est axé sur la gestion des données et la mise en œuvre de solutions de Business Intelligence (BI) sur la plateforme Azure. Vous contribuerez à transformer les données en informations exploitables à l'aide d'outils tels que Power BI, Azure Databricks et SQL.</p><p><br></p><p>Responsabilités:</p><p>• Concevoir et gérer des pipelines de données en utilisant Azure Data Factory, Synapse et autres outils Azure.</p><p>• Développer et maintenir des modèles de données performants et accessibles.</p><p>• Implémenter des processus d'ingestion et de transformation de données en utilisant Python et Snowflake.</p><p>• Automatiser les tests et intégrations continues via des pipelines DevOps.</p><p>• Créer des tableaux de bord et rapports interactifs avec Power BI pour soutenir les analyses décisionnelles.</p><p>• Collaborer avec les équipes métiers pour identifier et répondre à leurs besoins en données.</p><p>• Assurer la qualité et l'intégrité des données par des contrôles rigoureux.</p><p>• Surveiller et optimiser les performances des solutions BI et des pipelines de données.</p><p>• Effectuer une veille sur les innovations technologiques dans le domaine de la BI et de l'ingénierie des données.</p>
<p>Superbe opportunité de joindre un important groupe industriel situé à Lévis. Sous la supervision du contrôleur financier et en équipe avec un autre analyste aux inventaires votre rôle consistera à effectuer des analyses d’écart et autres contrôles de coûts et rendements. Si vous êtes passionné par la comptabilité générale et l’analyse des écarts ce rôle vous intéressera. Nous recherchons une personne possédant une base en comptabilité, un bon jugement, un esprit analytique et une aisance avec les systèmes informatique. Au quotidien vous discuterez avec les membres de différentes équipes des opérations afin d’assurer le suivi et la validation des opérations comptables liées à la gestion des stocks, à la production et à la distribution.</p><p><br></p><p><strong>RESPONSABILITÉS :</strong></p><ul><li>Concilier, sur une base quotidienne et mensuelle, les mouvements de produits et d’inventaires afin produire des rapports de rendement.</li><li>Analyser et expliquer les variations d’inventaire, identifier les écarts et les expliquer. Au besoin, recommander des actions correctives.</li><li>Préparer les rapports de conformité aux exigences réglementaires et aux politiques internes.</li><li>Collaborer avec les équipes des opérations, de la logistique et de la facturation pour valider les données et assurer la traçabilité.</li><li>Maintenir à jour les bases de données et gérer les demandes d’information en lien avec les opérations comptables.</li></ul><p><br></p>
<p>Nous recherchons un Analyste senior spécialisé en comptabilité des fonds pour rejoindre l'équipe dynamique de notre client à Montréal. Ce rôle, offert dans le cadre d’un contrat à long terme, implique une collaboration étroite avec divers partenaires internes et externes afin de garantir la précision et l’intégrité des rapports financiers. Le candidat idéal est bilingue, rigoureux, et capable de s’adapter à un environnement en constante évolution.</p><p><br></p><p>Responsabilités:</p><p>• Surveiller et assurer le bon déroulement quotidien des flux comptables, incluant les transactions, les métriques, les positions et les réévaluations.</p><p>• Effectuer la réconciliation quotidienne des investissements sur les marchés financiers entre le sous-grand livre et le grand livre.</p><p>• Mener des contrôles d’intégrité sur les bases de données financières et investiguer les écarts pour apporter les corrections nécessaires.</p><p>• Fournir un soutien en cas d’incidents liés aux données ou aux opérations et participer activement à leur résolution.</p><p>• Analyser et documenter les besoins d’affaires tout en évaluant l’impact des modifications du système dans un environnement intégré.</p><p>• Agir en tant qu’intermédiaire entre les équipes de finance des investissements en marchés publics, les partenaires d’affaires et l’équipe informatique pour garantir la compréhension des besoins et la pertinence des solutions proposées.</p><p>• Rédiger et mettre à jour les procédures opérationnelles spécifiques à son secteur.</p><p>• Participer à des analyses financières approfondies et fournir des recommandations optimales aux parties prenantes internes.</p><p>• Collaborer avec les équipes pour identifier et mettre en œuvre des améliorations dans les processus financiers.</p><p>• Assurer un suivi rigoureux des incidents opérationnels et des risques potentiels liés aux systèmes financiers.</p>
<p>In this Oracle Cloud Business Analyst role you’ll be working on modifying, enhancing, configuring and customizing Oracle ERP systems for clients across Canada.</p><p><br></p><p>This role is open to candidates living in the Vancouver area. Candidates living in Edmonton may also be considered for the position.</p><p><br></p><p>If you are an experienced Oracle Cloud Business Analyst, then this may be a good role for you. This position is with a well-established, boutique consultancy that specalizes in Oracle ERP consulting and solutions. Due to an increase in new projects, they are now adding new staff members to their team.</p><p><br></p><p>This is a full-time position that includes a competitive base salary, extended health and dental benefits, and paid vacation.</p><p><br></p><p>One of the attractive elements of this job is the chance to work with a steady company that has been operating in the Oracle ERP space for more than 20 years. This roles combines the best elements of working with public sector clients, while you can maintain the flexibility of working for a smaller, private consultancy. And the leadership believe strongly in maintaining a good work life balance, with minimal on-site travel. So it could be a great lifestyle move if you’re looking for this kind of arrangement.</p><p><br></p><p><strong>HOW TO APPLY</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching technology professionals to job opportunities, and I am always looking to connect with like-minded people.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p>Our client is seeking a proactive and analytical Business Systems Analyst to support project-based initiatives within Capital Markets. This role is ideal for a self-starter who thrives in dynamic environments and is passionate about translating business needs into effective technology solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Agile Collaboration & Delivery</p><p>Actively participate in Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives. Work closely with Product Owners, Scrum Masters, developers, and QA teams to ensure user stories are well-defined and deliverables are aligned with business goals.</p><p>• Requirements Elicitation & User Story Development</p><p>Engage stakeholders to gather and refine business, financial, and operational requirements. Translate these into clear, actionable user stories with acceptance criteria that guide development and testing efforts.</p><p>• Data Analysis & Reporting</p><p>Conduct data analysis to support decision-making and identify root causes of system issues. Develop reports and dashboards that provide insights and support continuous improvement.</p><p>• Process & Systems Analysis</p><p>Analyze current business processes and systems to identify gaps and opportunities for improvement. Design solutions that enhance efficiency, compliance, and performance within Capital Markets operations.</p><p>• Stakeholder Engagement</p><p>Serve as a key liaison between business units and technical teams. Facilitate communication to ensure shared understanding of requirements, priorities, and timelines.</p><p>• Continuous Improvement & Agile Mindset</p><p>Champion Agile principles and contribute to a culture of continuous learning and improvement. Identify opportunities to enhance team velocity, product quality, and stakeholder satisfaction.</p><p><br></p><p><br></p>
We are looking for an IT Support Analyst to join our team in Toronto, Ontario, on a contract basis. In this role, you will deliver responsive and detail-oriented technical support to both staff and advisors within the financial services industry. You will collaborate closely with the IT Service & Operations Manager and various IT teams to ensure smooth and efficient resolution of technical issues.<br><br>Responsibilities:<br>• Provide timely and effective technical support for desktops, laptops, and other hardware devices.<br>• Troubleshoot and resolve issues related to Citrix, Cisco, and Android technologies.<br>• Assist users with deskside support, ensuring their systems and devices function optimally.<br>• Configure, maintain, and repair computer hardware, including Dell technologies.<br>• Collaborate with IT teams to address infrastructure and security concerns.<br>• Document and track support requests to ensure efficient resolution and follow-up.<br>• Offer guidance and training to users on system functionalities and best practices.<br>• Diagnose and resolve software and hardware compatibility issues.<br>• Ensure all technical solutions align with organizational standards and security protocols.<br>• Participate in system updates and maintenance tasks as required.
<p>This is a D365 Business Central systems analyst/administrator role with a well-established IT Services company in downtown Vancouver. In this role, you’ll play an important role as part of the team, and you’ll be focused on delivering D365 solutions to customers</p><p><br></p><p>In this role, you’ll be responsible for the day-to-day project management of a D365 projects. You will be working with a variety of internal and external stakeholders including in-house users, systems analysts, and external ERP consultants. </p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p>On behalf of our client, we are seeking a highly skilled <strong>HR Data Analyst</strong> to support a large-scale HR transformation initiative involving data governance, system standardization, and end-to-end data migration. This role is ideal for someone who brings a strong technical foundation paired with a business-oriented mindset, and who thrives in project-driven environments.</p><p><br></p><p>This is a <strong>hybrid contract position based in Calgary</strong>, with preference for candidates who can be onsite regularly. Standard work hours are Monday–Friday, 8 AM–5 PM with some flexibility.</p><p><br></p><p><strong>About the Role</strong></p><p>As the HR Data Analyst, you will play a critical role in migrating HR and timekeeping data to a new enterprise platform while ensuring compliance with global data governance standards. You will work closely with HR, IT, and PMO teams to validate data, streamline processes, and support system integrations. This work is hands-on—you will be directly executing data migration activities, conducting validation, and troubleshooting issues.</p><p>This project is part of a multi-year transformation and has potential to extend into <strong>2027</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Data Migration</strong></p><ul><li>Lead the planning, execution, and validation of HR data migration activities.</li><li>Create and manage detailed migration plans, milestones, and deliverables.</li><li>Perform data mapping, reconciliation, quality checks, and error resolution.</li><li>Execute hands-on data migration using available tools and custom-built functionality.</li><li>Ensure data accuracy, consistency, and compliance throughout all stages of migration.</li><li>Provide post-migration support including documentation and training.</li></ul><p><strong>Data Governance & System Improvements</strong></p><ul><li>Apply and uphold global HR data governance standards and best practices.</li><li>Review system changes and enhancements to ensure alignment with governance frameworks.</li><li>Support integrations, particularly within <strong>SuccessFactors</strong> and ideally <strong>Fieldglass</strong>.</li><li>Conduct audits, profiling, and data quality assessments across HR systems.</li><li>Collaborate with cross-functional teams to resolve discrepancies and optimize processes.</li><li>Document procedures, findings, and recommendations for stakeholders.</li></ul><p><br></p>
<p><strong>The Company</strong></p><p>Our client in the hospitality industry is looking for a Content Analyst for a 6 month contract. The Content Analyst will work full time in the downtown Toronto office 5 days a week. Located near TTC subway stations or accessible through The Path, approximately a 10 minute walk from Union Station.</p><p><br></p><p><strong>The Position</strong></p><p>The Content Analyst will be focusing on supporting content operations across digital platforms, with a primary emphasis on managing and analyzing web content.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage and update digital content using Content Management Systems (CMS), ensuring accuracy and alignment with branding guidelines.</li><li>Collaborate with cross-functional teams to support eCommerce, digital marketing campaigns, and other content updates</li><li>Analyze content performance data where applicable and provide insights or recommendations for improvements.</li><li>Collaborate with content creators, designers, and developers to gather required assets and information.</li><li>Ensure all content is optimized for digital display, responsive across devices, and follows SEO and accessibility best practices.</li><li>Conduct quality assurance checks to ensure accuracy, broken links, and formatting consistency.</li></ul>
<p>We're looking to hire a Business Systems Analyst for our client based in Burnaby, BC. In this role, you will be responsible for assessing business processes, identifying user requirements, and determining how best to apply our clients solutions to meet their objectives. You will translate needs into clear documentation, define deliverables and project boundaries, and design strategies for successful implementation. A key part of your work will be overseeing client discovery sessions, aligning business requirements with technical solutions, and ensuring traceability from requirements through testing.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Facilitate the discovery stage of each project, capturing client business needs and defining project parameters within a Business Requirements Document (BRD). Secure client approval of the BRD.</li><li>Establish Acceptance Criteria (AC) outlining the specific conditions required for a project’s completion, and obtain client approval for the AC.</li><li>Collaborate with both internal teams and clients to configure systems using Inovatec’s standard product framework.</li><li>Design and document the full User Acceptance Testing (UAT) approach, ensuring internal deliverables meet requirements before client UAT begins.</li><li>Maintain a traceability matrix to connect business requirements with system configurations and testing activities.</li><li>Lead onboarding efforts by delivering client training, supporting business UAT, and serving as the main point of contact for questions or issues during onboarding and testing phases.</li><li>Identify and address gaps between U.S. and Canadian market requirements, recommending solutions that align with client operations and optimal use of Inovatec systems.</li><li>Share insights and recommendations with leadership to help shape new business opportunities and drive revenue growth.</li><li>Provide project managers with ongoing updates regarding progress, dependencies, and risks related to implementation activities.</li><li>Actively participate in weekly L10 meetings and other designated internal initiatives.</li></ul><p><br></p>
<p><strong>THE ROLE: </strong></p><p>Robert Half is currently recruiting for an Enterprise Support Analyst for our Edmonton Client. As the successful candidate you’ll play a key role in managing and optimizing the organization’s application ecosystem. Your focus will be on ensuring seamless integration of applications and data, driving automation, and supporting enterprise systems. </p><p><em>Responsibilities include:</em></p><ul><li>Designing and implementing small-scale applications, integrations, and automated workflows</li><li>Connecting enterprise platforms (ERP, CRM, HCM) with other systems using APIs, SDKs, and webhooks</li><li>Leading technical reviews to maintain scalability and performance</li><li>Driving AI and automation initiatives to enhance efficiency</li><li>Managing databases and data integration solutions (SQL Server, Azure SQL, Azure Storage)</li><li>Maintaining websites and related infrastructure (DNS, SSL, domain registrations)</li><li>Developing scripts for data automation and synchronization (PowerShell, Python, C#, .NET)</li><li>Improving Microsoft 365 services and leveraging new features for productivity</li><li>Providing detailed performance reports to IT leadership</li><li>Building strong partnerships with stakeholders to deliver effective solutions</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is an opportunity to join a forward-thinking IT team where innovation and automation are at the forefront. You’ll have the chance to lead impactful projects, work with cutting-edge technologies, and influence strategic decisions. Competitive salary, comprehensive benefits, and professional growth opportunities make this role an excellent next step for your career. If you’re ready for a role where technology drives innovation, this opportunity is perfect for you!</p>
<p>Nous recherchons un Analyste pour rejoindre notre équipe à Montréal. Ce poste à contrat à long terme implique la gestion des activités quotidiennes liées au soutien opérationnel et à la production de rapports financiers. Le candidat idéal sera chargé de comprendre et de valider les besoins des utilisateurs, d’effectuer des analyses financières approfondies et de proposer les meilleures solutions pour répondre aux attentes des parties prenantes.</p><p><br></p><p>Responsabilités:</p><p>• Superviser et garantir l'exactitude des flux de travail quotidiens de comptabilité dans SimCorp, incluant les transactions, les métriques, les positions et les réévaluations.</p><p>• Effectuer la réconciliation quotidienne des investissements sur les marchés financiers entre le sous-grand livre et le grand livre général.</p><p>• Réaliser les contrôles d'intégrité quotidiens sur la base de données financières, enquêter sur les écarts et les corriger lorsque nécessaire.</p><p>• Fournir un soutien en cas d'incidents liés aux données ou aux opérations et participer activement à leur résolution.</p><p>• Analyser et documenter les besoins d'affaires, évaluer l'impact des changements de systèmes dans un environnement intégré et proposer des recommandations adaptées.</p><p>• Agir comme intermédiaire entre les équipes de finance des investissements des marchés publics, les partenaires commerciaux et l'équipe informatique pour s'assurer que les solutions répondent aux besoins.</p><p>• Rédiger et mettre à jour les procédures opérationnelles pour le secteur assigné.</p><p>• Collaborer avec les équipes pour améliorer les processus et garantir la qualité des données financières.</p>
<p>Nous recherchons un Développeur et Analyste en Intelligence des affaires pour un contrat à temps partiel en télétravail. Ce rôle clé implique la conception et le développement de solutions analytiques permettant de transformer des données complexes en informations exploitables. Vous travaillerez en collaboration avec des équipes interfonctionnelles afin de répondre aux besoins stratégiques et opérationnels de l’entreprise.</p><p><br></p><p>Responsabilités:</p><p>• Concevoir et maintenir des tableaux de bord interactifs et rapports dynamiques à l’aide de Power BI.</p><p>• Développer et gérer des modèles de données avancés intégrant diverses sources relationnelles et non relationnelles.</p><p>• Assurer la qualité et la cohérence des données grâce à des processus rigoureux de gestion et d’optimisation.</p><p>• Collaborer étroitement avec les parties prenantes pour comprendre leurs besoins et proposer des solutions adaptées.</p><p>• Mettre en œuvre des pratiques de gouvernance de données et garantir le respect des normes en matière de gestion des données.</p><p>• Identifier des opportunités pour améliorer les processus existants et optimiser les performances des outils BI.</p><p>• Élaborer des scripts SQL complexes et des procédures pour analyser et transformer efficacement les données.</p><p>• Fournir des analyses stratégiques et des recommandations pour améliorer la prise de décision.</p><p>• Rester à jour sur les nouvelles technologies et tendances pour optimiser les solutions BI.</p>
<p>We are looking for a technically strong Systems Analyst to support a suite of municipal applications used across Engineering, Development, Fire Services, and Utilities. This role blends system support, data work, integrations, and reporting. You’ll work with platforms such as our advanced metering infrastructure (AMI), scheduling and staffing tools, and various workflow systems, helping ensure they run smoothly and deliver accurate, reliable information.</p><p><br></p><p>This position is ideal for someone who enjoys digging into data issues, building integrations, creating useful reports, and working closely with both internal teams and vendors.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Provide day-to-day support for departmental systems, including AMI, scheduling, and development-related tools.</li><li>Create and maintain reports and dashboards using SQL, Power BI, SharePoint/Teams, ArcGIS, Excel, and vendor platforms.</li><li>Write, review, and tune SQL queries to improve performance, accuracy, and data flow reliability.</li><li>Build and troubleshoot integrations using SQL Server, APIs, FME Server, and other technologies.</li><li>Assist with application upgrades, configuration changes, migrations, and security updates.</li><li>Track down system issues by following data through various applications and integrations, identifying root causes, and coordinating solutions.</li><li>Administer user roles, permissions, and access controls.</li><li>Document system configurations, integrations, data structures, and workflows.</li><li>Perform routine database tasks, including maintenance and basic tuning.</li><li>Monitor and support application servers and related infrastructure.</li><li>Provide support for mobile and field-based tools, including tablets and meter-reading devices.</li><li>Work with internal teams and external vendors to ensure systems meet operational needs and remain reliable.</li></ul>
<p>Robert Half is looking to recruit a full time / permanent Systems Configuration Specialist to join a client that is rapidly expanding in the east GTA region. This is an exciting opportunity offering growth, stability and excellent work culture!</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. Due to the high volume of applicants, those that fit the requirements closely will receive a response - Thank you for your understanding.</p><p><br></p><p>Role: Systems Configuration Specialist</p><p>Type: Full time / permanent</p><p>Location: East GTA</p><p>Compensation: $65k to $70k + Annual Bonus (Individual performance / company performance ) + 3 Weeks Vacation + 6 PTO days + Benefits including ESP</p><p><br></p><p>Requirements + Responsibilities:</p><p>• 4+ years experience as Business Analyst or Technical Analyst (or similar)</p><p>• Experience working with business requirements – Understanding how requirements are translated into technical documents; IT based projects</p><p>• Experience working in payment cards (ideally); financial or banking or software industry is acceptable</p><p>• Understands workflows and business processes; business process mapping – VISIO, SALESFORCE etc.</p><p>• Setting up workflows from scratch (configuration); technical acumen</p><p>• Banking operations / back office banking knowledge</p><p>• Software implementation experience</p><p>• Strong communication – Most clients are in USA; research maybe required</p><p>• Product is a low code solution and by configuration they mean “Workflows”</p><p>• ASSET: Understanding of Java / J2EE / Web-based applications; SQL – This is not an in-depth technical role</p>
<p>Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. </p><p>Our Not-for-Profit client is seeking a Workday Specialist for a six-month term. In this position you will play a key role in the customization, testing, process design, documentation, and training to ensure smooth adoption.</p><p><br></p><p>The ideal candidate will have the following skills and experience:</p><ul><li>Five years of hands-on experience in Workday ERP implementation projects as an experienced delivery consultant.</li><li>Proven skills and experience in Workday Finance and/or Workday HCM functions in general to support project team in testing, training, deployment and post go live sustainment. </li><li>Specific experience in Financial Planning and Strategic Sourcing is highly desirable to work with project team in full implementation of these functions in phase 2.</li><li>Specific experience in Advanced Compensation, Learning for Extended Enterprises, Talent Management is highly desirable to work with project team in full implementation of these functions in phase 2. </li><li>Good understanding of reporting and data analytics in Workday and established skills in report customization and development in Workday. </li></ul><p><br></p>
<p>Nous recherchons un acheteur pour rejoindre l'équipe dynamique de notre client à Lévis. Ce rôle implique la gestion stratégique des fournisseurs, la supervision des achats et l'analyse des tendances du marché pour optimiser les opérations. Le candidat idéal saura également collaborer avec les ventes et les autres départements pour assurer une efficacité et une cohérence dans les processus.</p><p><br></p><p>Responsabilités:</p><p>• Sélectionner les fournisseurs en tenant compte de facteurs tels que le prix, la qualité des produits et les conditions de transport.</p><p>• Passer des commandes d'achat en fonction des besoins d'inventaire et surveiller les approvisionnements.</p><p>• Analyser les tendances du marché afin de rechercher, choisir ou retirer des produits.</p><p>• Vérifier les promotions et placements de produits afin de maximiser leur impact.</p><p>• Négocier les ententes de transport et entretenir des relations solides avec les représentants des fournisseurs.</p><p>• Effectuer une veille concurrentielle sur les prix et les produits afin de rester compétitif.</p><p>• Déterminer les prix de vente et ajuster ceux-ci dans le système informatique.</p><p>• Maintenir l'inventaire des matériaux à jour et coordonner les activités de marchandisage.</p><p>• Collaborer avec l'équipe de publicité pour élaborer des promotions et des campagnes marketing.</p><p>• Superviser le travail de l'adjointe aux achats et assurer le suivi des réceptions informatiques lorsque requis</p>
We are looking for an experienced ITSM Specialist to join our team on a contract basis in Oakville, Ontario. In this role, you will leverage your expertise in IT service management to optimize processes and ensure seamless operations. This position provides an excellent opportunity to work on a variety of ITSM functions, including incident, request, and change management, while using ServiceNow as a primary tool.<br><br>Responsibilities:<br>• Manage IT service management processes such as incident, request, and change management, ensuring compliance with best practices.<br>• Administer and configure the ServiceNow platform to support business objectives and streamline workflows.<br>• Oversee hardware and software management activities, ensuring proper tracking and documentation.<br>• Develop and maintain knowledge management systems to support internal teams and drive process improvements.<br>• Provide guidance and expertise on ITIL processes, ensuring adherence to organizational standards.<br>• Troubleshoot and resolve issues within the ITSM environment, taking ownership of tasks and delivering solutions efficiently.<br>• Collaborate with stakeholders to identify opportunities for process optimization and improved service delivery.<br>• Maintain strong customer service standards by addressing concerns and providing timely support.<br>• Support the implementation and adoption of ITSM best practices across the organization.
