<p>We are looking for an experienced Incident Management Analyst to join our team in Toronto, Ontario. In this role, you will be instrumental in managing and improving our business incident management model, collaborating with IT and operational teams to resolve incidents efficiently. This is a fantastic long-term contract position with an opportunity to contribute to the development of advanced support strategies and client-focused solutions.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the full lifecycle of incident management, ensuring all incidents are logged, prioritized, and resolved within established timelines.</p><p>• Develop and distribute clear and accurate communications regarding incidents to internal teams and clients.</p><p>• Lead incident management calls, ensuring all technical and operational teams take prompt and effective action.</p><p>• Conduct post-incident reviews to identify root causes and implement corrective measures to minimize recurrence.</p><p>• Collaborate with stakeholders to investigate and resolve problems while adhering to service level agreements (SLAs).</p><p>• Monitor incident management metrics, analyze trends, and recommend improvements to enhance processes.</p><p>• Provide advanced product support to client service teams by analyzing and resolving complex inquiries.</p><p>• Participate in special projects aimed at process improvement and enhancing the overall support experience.</p><p>• Continuously refine incident protocols and best practices to improve operational efficiency.</p><p>• Provide 24/7 on-call support on a rotational basis to ensure uninterrupted service.</p>
<p>Nous recherchons un analyste administratif débutant pour rejoindre l'équipe dynamique de notre client dans le secteur bancaire à Montréal. Ce poste hybride offre une opportunité à long terme, idéale pour les candidats bilingues en français et possédant des compétences en anglais écrit et lu. Vous serez responsable d'assurer un soutien administratif essentiel tout en contribuant à l'amélioration des processus et à la conformité des opérations.</p><p><br></p><p>Responsabilités:</p><p>• Effectuer des tâches administratives variées, telles que la recherche d'informations, la vérification et l'analyse de données.</p><p>• Utiliser efficacement des logiciels pour gérer et traiter les dossiers clients.</p><p>• Répondre avec professionnalisme aux demandes des intervenants et offrir un service courtois.</p><p>• Assurer la gestion et le suivi rigoureux des dossiers administratifs.</p><p>• Maintenir vos connaissances à jour dans le domaine bancaire afin de garantir une performance optimale.</p><p>• Identifier et appliquer des correctifs aux procédés et procédures pour atteindre les standards de qualité.</p><p>• Proposer des idées innovantes pour optimiser les opérations et améliorer les processus existants.</p><p>• Respecter les normes de conformité tout en respectant des délais serrés.</p><p>• Collaborer régulièrement avec les collègues et les différents intervenants pour assurer une communication efficace.</p>
<p>In this Oracle Cloud Business Analyst role you’ll be working on modifying, enhancing, configuring and customizing Oracle ERP systems for clients across Canada.</p><p><br></p><p>This role is open to candidates living in the Vancouver area. Candidates living in Edmonton may also be considered for the position.</p><p><br></p><p>If you are an experienced Oracle Cloud Business Analyst, then this may be a good role for you. This position is with a well-established, boutique consultancy that specalizes in Oracle ERP consulting and solutions. Due to an increase in new projects, they are now adding new staff members to their team.</p><p><br></p><p>This is a full-time position that includes a competitive base salary, extended health and dental benefits, and paid vacation.</p><p><br></p><p>One of the attractive elements of this job is the chance to work with a steady company that has been operating in the Oracle ERP space for more than 20 years. This roles combines the best elements of working with public sector clients, while you can maintain the flexibility of working for a smaller, private consultancy. And the leadership believe strongly in maintaining a good work life balance, with minimal on-site travel. So it could be a great lifestyle move if you’re looking for this kind of arrangement.</p><p><br></p><p><strong>HOW TO APPLY</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching technology professionals to job opportunities, and I am always looking to connect with like-minded people.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
