We are looking for a dedicated Plant Support Analyst to join our team on a contract basis in Oakville, Ontario. In this role, you will provide first and second-level technical support for hardware and software issues, ensuring smooth operations within a manufacturing environment. This position requires a proactive individual who can manage help desk tasks, deploy systems, and maintain accurate documentation while delivering exceptional service to internal clients.<br><br>Responsibilities:<br>• Provide first and second-level support for hardware and software issues escalated from the Service Desk, ensuring timely resolution of technical problems.<br>• Document all support activities and resolutions in ServiceNow to maintain accurate and detailed records.<br>• Deploy hardware and software based on individual requests and project requirements, ensuring seamless integration into the work environment.<br>• Complete assigned tasks in project management systems to support internal client services and interdepartmental projects.<br>• Build and configure new PC images, ensuring systems are tailored to operational needs.<br>• Manage inventory stock levels, including shipping, receiving, and tracking computer devices.<br>• Create and update desktop and notebook images using imaging tools to meet deployment standards.<br>• Maintain accurate tracking of equipment in Active Directory, ensuring proper inventory management.<br>• Collaborate with team members to troubleshoot and resolve complex technical issues.<br>• Perform other duties as required to support the overall IT and operational needs of the organization.
<p>We are looking for an experienced IT Director to oversee and guide the strategic development of our organization's core technology infrastructure. This role requires a visionary leader capable of ensuring the reliability, scalability, and security of systems spanning data centres, cloud platforms, networks, and enterprise applications. The successful candidate will play a vital role in aligning technological strategies with organizational goals while fostering collaboration across teams and maintaining vendor relationships.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Strategic Leadership:</strong> Provide direction for the IT Infrastructure and ISO teams, collaborating with senior leadership to design and implement infrastructure strategies that drive business growth, operational excellence, and digital transformation.</li><li><strong>Team Development:</strong> Lead, mentor, and support IT Infrastructure personnel, including network engineers, system administrators, service desk staff, and cybersecurity specialists.</li><li><strong>Systems Management:</strong> Ensure the reliability, availability, and optimal performance of all IT systems, including servers, storage solutions, and cloud environments.</li><li><strong>Project Execution:</strong> Manage infrastructure projects from initiation through completion, overseeing budgets, timelines, and resource allocation.</li><li><strong>Vendor Management:</strong> Build and maintain strong relationships with external service providers, technology vendors, and consultants.</li><li><strong>Cybersecurity & Compliance:</strong> Enforce comprehensive security protocols and ensure adherence to relevant industry standards and regulatory requirements.</li><li><strong>Business Continuity:</strong> Develop and maintain disaster recovery and business continuity plans to safeguard operations against system outages or cyber threats.</li><li><strong>Technical Expertise:</strong> Demonstrate a deep understanding of information systems, network and system architectures, ERP platforms, and system integrations (including APIs).</li><li><strong>Needs Analysis & Procurement:</strong> Evaluate departmental requirements and business documentation to identify technology needs and procure cost-effective hardware and software solutions.</li><li><strong>Financial Oversight:</strong> Manage operating and capital expenditures related to infrastructure planning, design, and execution—including staffing, technologies, and partnerships.</li><li><strong>Site Support:</strong> Travel to Bill Gosling Outsourcing locations to support infrastructure build-outs and assist with client or vendor audits.</li><li><strong>Process Improvement:</strong> Develop and implement strategies to enhance productivity and streamline processes to meet or exceed company performance targets.</li><li><strong>Performance Management:</strong> Guide and evaluate team members to foster growth and talent development.</li><li><strong>Culture & Engagement:</strong> Promote company core values and initiatives to inspire and engage employees.</li><li><strong>Additional Duties:</strong> Perform other responsibilities as assigned.</li></ul><p><br></p>
<p><strong>Job Description: Senior Finance and Expense Analyst</strong></p><p><strong>Overview:</strong></p><p> Our insurance client is seeking a detail-oriented professional to support financial analysis, resource planning, and expense optimization for one of their lines of business. This role involves preparing headcount and expense reports, partnering with senior leaders during budgeting cycles, and driving process improvement initiatives.</p><p><strong> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and analyze headcount, staff costs, and expense-related reports (MBR, QBR) to support resource planning and operational budgeting.</li><li>Collaborate with cost center leaders and finance during budget/forecast cycles to ensure accurate financial reporting and alignment with organizational goals.</li><li>Provide insights to senior leaders that drive expense optimization and operational efficiencies while ensuring financial data reflects current business practices.</li><li>Lead or assist with ad hoc projects, process improvements, and reporting initiatives as needed to enhance business performance.</li></ul><p><br></p>
<p>We are looking for an experienced Financial Analyst to join our team on a contract basis in Toronto, Ontario. In this role, you will support the sales department by managing financial processes, analyzing data, and ensuring the accuracy of billing and accounts receivable. This is a dynamic position that requires attention to detail and strong analytical skills.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Financial Planning and Analysis: </p><p>· Analyzing results, interpreting data, monitoring variances, identifying trends, making comparative analyses, and recommending actions</p><p>· Create financial models and reports for organizational decision support</p><p>· Assist with annual and quarterly actual, budgeting and forecasting processes and reporting</p><p> </p><p>Contract Management and Billing:</p><p>· Overseeing the billing cycle for all new and re-occurring revenue streams</p><p>· Review sponsorship and other revenue generating contracts/agreements and establish appropriate billing and revenue recognition in line with contractual terms</p><p>· Prepare manual invoices (when needed) for all revenue streams, checking data and supporting approvals, resolving discrepancies, and data entry</p><p>· In collaboration with other departments maintain up to date contract management system to track and report on actual, forecasted and budgeted revenues</p><p>· Prepare monthly commission reporting for sales team</p><p>· Successfully interact directly and independently with a variety of internal and external stakeholders on all aspects of contract management and billing</p><p> </p><p>Accounts Receivable and Collections: </p><p>· Responsible for monitoring receipt of payments and application through Microsoft B365</p><p>· Responsible for ensuring regular tracking of account aging and follow up activities to support timely collections</p><p>· Reconcile accounts, verify and balance data, and complete month-end and year-end entries and adjustments</p><p>· Provide reports/statements to third parties as required to manage accounts</p><p>· Correspondence with members, sponsors, other third parties and employees as needed in a professional and collaborative manner to resolve any billing or payment issues</p><p> </p><p>General ledger and accounting close:</p><p>· Responsible for completion of the month-end, quarter-end and year-end accounting close process for all revenue streams, accounts receivable, miscellaneous assets and other requirements as needed </p>
<p>We are seeking a dynamic and detail-oriented <strong>Services Solutions Specialist</strong> to bridge the gap between technical service delivery and strategic marketing. This role is ideal for a professional who thrives in a cross-functional environment and can translate complex service capabilities into compelling business value.</p><p><strong>Responsibilities</strong></p><ul><li>Develop and maintain technical marketing materials, case studies, and service documentation</li><li>Create clear, engaging content that communicates service value to diverse audiences</li><li>Collaborate with the marketing team to ensure technical accuracy in campaigns</li><li>Update and refine product positioning materials throughout the service lifecycle</li><li>Lead technical writing and response development for complex RFPs and proposals</li><li>Analyze customer requirements and align them with service capabilities</li><li>Coordinate cross-functional teams to gather technical inputs and pricing</li><li>Ensure proposal content reflects actual service delivery capabilities</li><li>Participate in daily service department planning and operations</li><li>Provide strategic and analytical support to service teams</li><li>Act as a liaison between service operations and customer-facing functions</li><li>Support process improvement initiatives and service methodology development</li><li>Assist with escalated customer communications requiring technical expertise</li></ul><p><br></p>
<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
<p>Robert Half Technology is looking to hire a full time / permanent Global Operations Manager for a client that is rapidly expanding. They are offering great culture, stable work and opportunities for learning and growth.</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. </p><p><br></p><p>Due to high volume of applicants, those that accurately fit the requirements will receive a response. Thank you for understanding!</p><p><br></p><p>Role: Global Operations Manager </p><p>Type: Full time / Permanent</p><p>Industry: Confidential until discussion held</p><p>Location: West GTA Region</p><p>Compensation: $120k to $140k + 10% Bonus (as well as additional bonuses) + 4 weeks vacation (Additional 3 sick days) + Health benefits (Dental, medical and vison) + Great team / work culture</p><p><br></p><p>Requirements:</p><p>- 10+ years experience working in the IT Industry; last few years working at a Managerial capacity</p><p>- IAAS Experience would be ideal (Infrastructure as a service)</p><p>- Strong understanding and experience working at / with Data Centers</p><p>- Expert knowledge with servers, hosting (nature of their business); cloud platforms (Azure, AWS or GCP)</p><p>- Server configuration</p><p>- Project Management Skills</p><p>- Familiar with JIRA and Roadmap development</p><p>- Logistics and cross-border coordination skills</p><p>- Analysis, implementation, and evaluation of IT landscape</p><p>- Budgeting, forecasting, hiring and building a team</p><p>- Project management experience; strong pipeline of projects</p><p>- Strong communication skills; speaking technical to non-technical people</p><p>- Asset: PMP Certified </p><p><br></p>
<p>Robert Half is looking to hire a full time / permanent IT Director for a client that is rapidly expanding in the East GTA region. This is an exciting opportunity offering growth, stability and great work culture.</p><p><br></p><p>Please review the summarized information and apply if you are a good fit. Due to high volume of applicants, those that have accurate experience will receive a response. Thank you for your understanding.</p><p><br></p><p>Role: IT Director</p><p>Type: Full time / Permanent </p><p>Industry: Confidential</p><p>Location: East GTA (More information shared through discussion)</p><p>Compensation: $150k + $170k + Bonus (20%) + Vacation (With sick / PTO days) + Summer hours + Full Benefits with 100% coverage and RRSP's</p><p><br></p><p>Requirements:</p><p>- The main requirement we are looking for is someone that has decentralized IT functions and created IT presence from scratch in a new country.</p><p>- 12+ Years experience working in IT; at last 3 years experience as an IT Director </p><p>- Strong with Systems, Networks and Security; jack of all trades</p><p>- Managed development teams (hands on development not required)</p><p>- MS Dynamics 365 + Business Central (ERP / CRM); previously using INFOR</p><p>- MS Azure</p><p>- Compliance + Audit; ISO 270001</p><p>- Dashboards; Power BI; Reporting</p><p>- Modernization of IT environments; migrations from legacy platforms</p><p><br></p>
