We are looking for a skilled Dynamics 365 (CE) Developer to join our team in Mississauga, Ontario. In this role, you will leverage your expertise in Microsoft Dynamics 365 Customer Engagement and related cloud technologies to design and implement innovative business solutions. This position involves working with cross-functional teams to ensure the delivery of scalable, efficient systems that meet organizational needs.<br><br>Responsibilities:<br>• Design and develop customized solutions within the Dynamics 365 Customer Engagement platform to meet business requirements.<br>• Collaborate with stakeholders to gather, analyze, and translate complex business needs into technical specifications.<br>• Implement integrations using Power Platform tools, including Power Apps, Power Automate, and Power BI.<br>• Customize model-driven apps, forms, and dashboards to enhance user experience and functionality.<br>• Develop plugins and workflows using C# and JavaScript to automate processes and improve system efficiency.<br>• Build secure and scalable integrations with Azure services such as Logic Apps, Functions, and Web APIs.<br>• Manage deployments and version control using Azure DevOps and CI/CD pipelines.<br>• Provide technical support and guidance during implementation and post-deployment stages.<br>• Ensure solutions adhere to best practices, technical standards, and security protocols.<br>• Stay updated on advancements in Microsoft technologies to recommend innovative improvements.
We are looking for an experienced ITSM Specialist to join our team on a contract basis in Oakville, Ontario. In this role, you will leverage your expertise in IT service management to optimize processes and ensure seamless operations. This position provides an excellent opportunity to work on a variety of ITSM functions, including incident, request, and change management, while using ServiceNow as a primary tool.<br><br>Responsibilities:<br>• Manage IT service management processes such as incident, request, and change management, ensuring compliance with best practices.<br>• Administer and configure the ServiceNow platform to support business objectives and streamline workflows.<br>• Oversee hardware and software management activities, ensuring proper tracking and documentation.<br>• Develop and maintain knowledge management systems to support internal teams and drive process improvements.<br>• Provide guidance and expertise on ITIL processes, ensuring adherence to organizational standards.<br>• Troubleshoot and resolve issues within the ITSM environment, taking ownership of tasks and delivering solutions efficiently.<br>• Collaborate with stakeholders to identify opportunities for process optimization and improved service delivery.<br>• Maintain strong customer service standards by addressing concerns and providing timely support.<br>• Support the implementation and adoption of ITSM best practices across the organization.
