<p>Our client is looking for a dedicated Desktop Support Analyst to join their team on a long-term contract basis in Kanata, Ontario. In this role, you will provide essential onsite IT support to a dynamic manufacturing facility, ensuring smooth operations in both production line environments and office spaces. This position offers an excellent opportunity to collaborate with system administrators, engineers, and other technical professionals.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Deliver hands-on IT support for hardware, peripherals, and Windows-based Dell PCs across production lines and office environments.</p><p>• Troubleshoot and resolve technical issues related to laptops, desktops, and other workstation equipment.</p><p>• Collaborate with system administrators and the IT Manager to maintain optimal functionality of IT systems.</p><p>• Ensure the seamless operation of IT equipment within the manufacturing facility and engineering offices.</p><p>• Provide deskside support to end-users, addressing software and hardware concerns promptly.</p><p>• Document and escalate complex technical issues as needed, ensuring efficient resolution.</p><p>• Assist in maintaining and upgrading IT equipment to meet operational demands.</p><p>• Support the implementation of Cisco and Citrix technologies within the workspace.</p><p>• Maintain a high level of service while interacting with a diverse group of onsite users.</p><p>• Adhere to security and compliance standards when handling IT assets.</p>
We are looking for a skilled Help Desk Analyst II to provide comprehensive onsite IT support for a growing environment in Ottawa, Ontario. This long-term contract position involves addressing technical issues, managing escalated service desk tickets, and ensuring the smooth operation of IT systems across a 200-machine setup. The ideal candidate will bring strong problem-solving skills and a proactive approach to maintaining and enhancing IT infrastructure.<br><br>Responsibilities:<br>• Respond to and resolve IT-related issues, including troubleshooting printers, cabling, and remote access problems.<br>• Manage escalated service desk tickets and ensure timely resolution in alignment with service level agreements.<br>• Configure and set up new laptops and desktops, including the installation of authorized software.<br>• Maintain and apply security updates, patches, and upgrades to all IT hardware and software.<br>• Conduct diagnostics and repairs on laptops, desktops, printers, and other IT equipment.<br>• Ensure compliance with audit requirements by maintaining accurate hardware and software records.<br>• Create and manage purchase requisitions for IT hardware and software, ensuring proper licensing is recorded and maintained.<br>• Set up new user accounts and disable expired accounts in accordance with HR guidelines.<br>• Provide exceptional customer service and technical support to both internal and external stakeholders.<br>• Maintain IT inventory and asset logs, ensuring all records are accurate and up to date.
We are looking for an experienced Help Desk Analyst III to lead the migration of devices to Windows 11 for a well-established organization in Ottawa, Ontario. This position involves comprehensive planning, testing, and execution to ensure a smooth transition with minimal user disruption. As part of a long-term contract, you will play a pivotal role in enhancing system security, performance, and compatibility.<br><br>Responsibilities:<br>• Conduct a thorough assessment of the current on-premises infrastructure and document all hardware and software components.<br>• Evaluate the operational capabilities of the existing cloud gateway to optimize deployment and management.<br>• Develop a detailed migration plan for Windows 11, including timelines, milestones, and risk mitigation strategies.<br>• Create and test Windows 11 deployment packages to ensure reliability and compatibility with current systems.<br>• Perform pilot testing of the migration process on a selected group of devices to validate the approach.<br>• Plan and execute updates to System Center Configuration Manager to align with Windows 11 requirements.<br>• Analyze and compare the benefits and drawbacks of in-place upgrades versus clean installs, and develop an optimized upgrade strategy.<br>• Communicate the migration plan and upgrade approach to stakeholders, ensuring alignment and clarity.<br>• Provide deskside support and troubleshooting to resolve any issues arising during or after the migration process.<br>• Ensure all updates and workflows are managed effectively to maintain system efficiency post-migration.
<p>Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. </p><p> </p><p>Our Not-for-Profit client seeks a Senior Financial Reporting Analyst for a two-month contract with the possibility of extension. In this role you will support financial data visualization and report optimization. </p><p> </p><p>The Senior Financial Reporting Analyst’s duties will include: </p><p>· Acting as interim support for Finance Business Partner (BP) </p><p>· Performing financial analysis to provide actionable insights for management decisions.</p><p>· Preparing financial reports</p><p>· Creating and enhancing data visualization</p><p>· Automating report creation</p><p>· Developing budgeting and forecasting tools</p><p>· Other duties as required</p>
We are looking for a skilled Database Analyst to join our team in Ottawa, Ontario. In this role, you will play a critical part in managing and optimizing our data systems to support organizational goals. With a strong focus on data governance, analytics, and security, you will help us harness the power of data to drive meaningful outcomes.<br><br>Responsibilities:<br>• Develop and maintain robust data architectures and governance frameworks to ensure data integrity and accessibility.<br>• Conduct advanced statistical analyses and leverage artificial intelligence to identify trends and solve complex challenges.<br>• Design and implement scalable data ecosystems, including data warehouses and self-service Power BI dashboards.<br>• Monitor and enhance database performance by optimizing stored procedures, queries, and reporting systems.<br>• Ensure the security and privacy of data systems by adhering to best practices in data protection.<br>• Collaborate with cross-functional teams to translate business requirements into actionable data-driven solutions.<br>• Manage and maintain database systems such as DB2, ensuring high availability and reliability.<br>• Provide expertise in CRM systems and database objects to improve operational efficiency.<br>• Perform quality assurance (QA) management to ensure the accuracy and consistency of data.<br>• Stay updated on emerging technologies and recommend innovative solutions for data management.
