<p>We are looking for an experienced Incident Management Analyst to join our team in Toronto, Ontario. In this role, you will be instrumental in managing and improving our business incident management model, collaborating with IT and operational teams to resolve incidents efficiently. This is a fantastic long-term contract position with an opportunity to contribute to the development of advanced support strategies and client-focused solutions.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the full lifecycle of incident management, ensuring all incidents are logged, prioritized, and resolved within established timelines.</p><p>• Develop and distribute clear and accurate communications regarding incidents to internal teams and clients.</p><p>• Lead incident management calls, ensuring all technical and operational teams take prompt and effective action.</p><p>• Conduct post-incident reviews to identify root causes and implement corrective measures to minimize recurrence.</p><p>• Collaborate with stakeholders to investigate and resolve problems while adhering to service level agreements (SLAs).</p><p>• Monitor incident management metrics, analyze trends, and recommend improvements to enhance processes.</p><p>• Provide advanced product support to client service teams by analyzing and resolving complex inquiries.</p><p>• Participate in special projects aimed at process improvement and enhancing the overall support experience.</p><p>• Continuously refine incident protocols and best practices to improve operational efficiency.</p><p>• Provide 24/7 on-call support on a rotational basis to ensure uninterrupted service.</p>
<p>Robert Half is looking to recruit a full time / permanent Systems Configuration Specialist to join a client that is rapidly expanding in the east GTA region. This is an exciting opportunity offering growth, stability and excellent work culture!</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. Due to the high volume of applicants, those that fit the requirements closely will receive a response - Thank you for your understanding.</p><p><br></p><p>Role: Systems Configuration Specialist</p><p>Type: Full time / permanent</p><p>Location: East GTA</p><p>Compensation: $65k to $70k + Annual Bonus (Individual performance / company performance ) + 3 Weeks Vacation + 6 PTO days + Benefits including ESP</p><p><br></p><p>Requirements + Responsibilities:</p><p>• 4+ years experience as Business Analyst or Technical Analyst (or similar)</p><p>• Experience working with business requirements – Understanding how requirements are translated into technical documents; IT based projects</p><p>• Experience working in payment cards (ideally); financial or banking or software industry is acceptable</p><p>• Understands workflows and business processes; business process mapping – VISIO, SALESFORCE etc.</p><p>• Setting up workflows from scratch (configuration); technical acumen</p><p>• Banking operations / back office banking knowledge</p><p>• Software implementation experience</p><p>• Strong communication – Most clients are in USA; research maybe required</p><p>• Product is a low code solution and by configuration they mean “Workflows”</p><p>• ASSET: Understanding of Java / J2EE / Web-based applications; SQL – This is not an in-depth technical role</p>
We are looking for a highly analytical and detail-oriented Product Activation Analyst to join our dynamic Digital Product Team in Toronto, Ontario. In this long-term contract position, you will play a key role in managing data-driven processes, ensuring operational excellence, and supporting the activation of digital products. This hybrid role requires on-site presence three days per week and offers the opportunity to work closely with cross-functional teams to enhance product scalability and compliance.<br><br>Responsibilities:<br>• Oversee product activation processes, emphasizing user access entitlements and permissions.<br>• Prepare and maintain structured data files for system uploads, ensuring accuracy and version control.<br>• Utilize Excel and Power BI to analyze large datasets, uncover trends, and deliver actionable insights.<br>• Create dashboards and reports to effectively communicate metrics and performance to stakeholders.<br>• Address and resolve inconsistencies, gaps, and risks in activation-related workflows and data.<br>• Collaborate with product, IT, and business teams to support data analysis for product launches.<br>• Document business use cases, operational procedures, and functional requirements for product activation.<br>• Develop and maintain best practices and process documentation to ensure scalability and consistency.<br>• Apply frameworks for organizing and tagging raw data to enhance usability.<br>• Contribute to continuous improvement initiatives for activation tools and processes.
<p>We are seeking an experienced <strong>Payroll Systems Consultant - ADP Business Analyst </strong>for a contract role based in Toronto, Ontario. This role will focus on assessing, streamlining, and optimizing payroll processes within ADP to drive greater efficiency, accuracy, and automation. You will play a key role in designing a clear improvement roadmap, ensuring payroll operations align with organizational goals, compliance requirements, and best practices.</p><p><br></p><p><strong>Contract role for 6 weeks full-time that may continue on a part-time basis.</strong></p><p><strong>Primarily remote, with expectation to be in-office for workshop sessions. </strong></p><p><strong>Location: downtown Toronto.</strong></p><p><br></p><p>Responsibilities:</p><p>• Conduct a comprehensive assessment of the current payroll processes across all properties and the corporate office.</p><p>• Identify inefficiencies, control weaknesses, and gaps within the existing payroll workflows.</p><p>• Collaborate with stakeholders to map end-to-end payroll processes and recommend improvements.</p><p>• Design a prioritized list of initiatives aimed at enhancing payroll efficiency and accuracy.</p><p>• Develop a practical roadmap to implement process improvements over a defined timeline.</p><p>• Provide expert advice on optimizing the use of payroll systems such as ADP.</p><p>• Create detailed documentation outlining recommendations, implementation strategies, and progress tracking.</p><p>• Analyze data workflows to ensure alignment with organizational objectives and operational needs.</p><p>• Offer consulting support on integrating payroll processes with CRM and ERP systems.</p><p>• Ensure quality assurance and compliance standards are met throughout all stages of the improvement plan.</p>
We are looking for a Senior Financial Analyst to join our team in Scarborough, Ontario. In this role, you will play a key part in supporting financial planning and analysis, ensuring compliance with reporting standards, and contributing to operational efficiency within a manufacturing environment. This is an excellent opportunity to utilize your expertise in cost accounting, full-cycle accounting, and financial reporting to drive impactful business decisions.<br><br>Responsibilities:<br>• Assist in preparing budgets, forecasts, and variance analyses to support strategic financial planning.<br>• Partner with manufacturing teams to analyze key performance indicators, cost standards, and operational metrics.<br>• Conduct physical inventory counts and oversee the cycle count program to maintain inventory accuracy.<br>• Prepare financial statements in compliance with organizational and regulatory standards.<br>• Ensure adherence to legal, tax, and compliance requirements in financial reporting.<br>• Maintain and reconcile the general ledger, including accrued liabilities, prepaid expenses, and depreciation schedules.<br>• Provide analytical support to business initiatives and collaborate across departments to achieve financial and operational goals.<br>• Mentor less experienced finance team members, fostering their growth and development.<br>• Contribute to improving processes and systems within the finance function to enhance efficiency.
<p><strong>Position: Associate / Analyst, Corporate Banking</strong></p><p><strong>Summary</strong></p><p> The Associate / Analyst role in Corporate Banking is an entry-level relationship management position focused on supporting business development and client relationship management, particularly with Canadian subsidiaries of international corporations. The position involves structuring and executing corporate banking transactions, preparing client pitch materials, and collaborating with global teams to deliver integrated financial solutions.</p><p><strong>Reports To:</strong> Department Head, Corporate Banking – Canada</p><p><strong>Key Responsibilities</strong></p><ul><li>Support business development initiatives across Canada in areas including loans, deposits, settlements, foreign exchange, and derivatives.</li><li>Build and maintain strong relationships with clients, particularly Canadian subsidiaries of global corporations.</li><li>Partner with internal stakeholders and global offices to develop product ideas and provide financial solutions.</li><li>Prepare pitch books, deal documentation, and other materials to support client engagement.</li><li>Conduct industry and market research to evaluate risk and identify opportunities.</li><li>Contribute to transaction execution and the achievement of broader team objectives.</li><li>Participate in firm-wide initiatives such as training programs, employee resource groups, and community involvement.</li><li>Perform other duties as assigned by the head of the department. </li></ul>
We are looking for an experienced Infrastructure and Network Project Manager to lead IT infrastructure projects within a dynamic municipal environment in Hamilton, Ontario. This role requires a strategic thinker who can manage complex projects involving networking, cloud technologies, and enterprise infrastructure. As this is a long-term contract position, you will play a critical role in driving collaboration, ensuring project alignment with organizational goals, and delivering impactful results.<br><br>Responsibilities:<br>• Oversee the full lifecycle of IT infrastructure and networking projects, ensuring timely delivery and adherence to scope.<br>• Collaborate with IT and business leaders to define project objectives, milestones, and deliverables.<br>• Create and maintain comprehensive project plans, risk logs, and progress dashboards for clear stakeholder communication.<br>• Manage initiatives related to data centres, cloud migrations, and Microsoft cloud technologies such as Office 365, Azure, and Intune.<br>• Coordinate efforts across networking, cloud, and security teams to achieve seamless integration.<br>• Partner with vendors and internal teams to align project outcomes with business needs.<br>• Monitor and control risks, dependencies, and budgets across concurrent projects.<br>• Provide regular updates to leadership and steering committees, ensuring visibility into project progress and challenges.
