<p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
We are looking for a detail-oriented and friendly Receptionist to join our team in Toronto, Ontario. As the first point of contact for visitors and clients, you will play a vital role in creating a welcoming and organized environment. This position is ideal for someone with strong customer service skills and a passion for maintaining efficient office operations in a fast-paced setting.<br><br>Responsibilities:<br>• Greet and assist visitors, clients, and employees with courtesy and efficiency.<br>• Maintain accurate visitor records, ensuring all guests sign in upon arrival.<br>• Perform general administrative tasks, including data entry, filing, and managing office supplies.<br>• Address client and visitor inquiries, providing exceptional customer service at all times.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing shipments.<br>• Support the marketing team with seasonal mail-outs and other assigned tasks.<br>• Keep the reception area and lobby clean, organized, and welcoming.<br>• Monitor and restock office amenities such as coffee machines and snack bars, placing replenishment orders as needed.<br>• Manage multi-line phone systems, directing calls and taking messages efficiently.<br>• Complete additional responsibilities as assigned by management.
<p><strong>Executive Assistant to CEO (Hybrid – Toronto, ON)</strong></p><p>A leading not-for-profit regulatory organization is seeking an <strong>Executive Assistant to the Chief Executive Officer (CEO)</strong> for a <strong>full-time, permanent</strong> position starting immediately.</p><p>This role offers an exciting opportunity to provide high-level executive and administrative support in a <strong>dynamic, professional, and mission-driven environment</strong> that values trust, transparency, and collaboration.</p><p><br></p><p><strong>About the Organization</strong></p><p>The organization regulates and supports a large professional community across Ontario, ensuring public confidence and trust in a key service sector. With a team of over 170 employees, it offers a <strong>collegial, hybrid work environment</strong> that emphasizes integrity, respect, and accountability.</p><p>Employees enjoy an inclusive culture that celebrates <strong>diversity, equity, and belonging</strong>, with meaningful opportunities for professional growth and engagement.</p><p><br></p><p><strong>The Role</strong></p><p>The <strong>Executive Assistant to the CEO</strong> will provide senior-level administrative support and act as a critical liaison between the CEO, Board of Directors, internal leadership, and external stakeholders.</p><p>The ideal candidate is a <strong>seasoned, highly organized professional</strong> with exceptional communication skills, strong business judgment, and the ability to manage confidential information with discretion. This role requires a proactive approach, strong attention to detail, and the ability to thrive in a fast-paced and sometimes ambiguous environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact between the CEO and internal/external stakeholders.</li><li>Manage calendars, coordinate meetings, and arrange travel and accommodations.</li><li>Prepare and format communications including memos, emails, reports, and presentations.</li><li>Support Board and Committee operations including <strong>minute-taking, meeting preparation, and follow-up</strong>.</li><li>Manage information flow, ensuring accuracy and confidentiality at all times.</li><li>Maintain organized filing and document management systems.</li><li>Anticipate needs and proactively support the CEO in achieving strategic and operational priorities.</li></ul>
<p><strong>Role Overview:</strong> The Compliance Analyst works closely with the Chief Compliance Officer to implement compliance programs, ensuring adherence to regulations, policies, and relevant legislation. This individual performs hands-on reviews and supports both internal and external compliance processes for a dynamic organization in the Canadian Portfolio Manager sector.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Review incoming client documentation for regulatory compliance.</li><li>Conduct compliance reviews of marketing material and online content.</li><li>Maintain evidence for compliance calendar obligations and manage operational policies/procedures.</li><li>Track and store compliance-related employee documents, including personal trading and acknowledgements.</li><li>Monitor monthly Anti-Money Laundering (AML) and Anti-Terrorism client reviews.</li><li>Work with IT on annual cybersecurity assessments and assist in creating training materials.</li><li>Oversee fund accounting/trust accounting for pooled funds.</li><li>Support response to regulatory reviews (OSC, FINTRAC) and external audits.</li><li>Manage third-party due diligence requests and assist across other compliance functions as needed.</li></ul>
<p><strong>About the Role</strong></p><p> We are seeking a highly motivated, detail-oriented <strong>Financial Controller</strong> to join our leadership team and report directly to the Chief Financial Officer (CFO). In this critical position, you will oversee the company’s daily financial operations, ensure the accurate and timely delivery of financial reports, and lead efforts around cash flow planning, forecasting, and internal controls. You will also play a key role in mentoring and supporting our Finance team and senior management, helping to drive our organization’s financial success and sustainable growth.</p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee and execute cash flow planning, reporting, and forecasting to ensure the financial health of the organization.</li><li>Manage banking operations, including the review and approval of financial payments, transfers, and transactions.</li><li>Lead the month-end close process, ensuring accuracy and timeliness in financial record-keeping.</li><li>Direct and manage the AR (Accounts Receivable), AP (Accounts Payable), and Financial Accounting teams to achieve exceptional organizational efficiency and performance.</li><li>Provide day-to-day guidance, coaching, and performance evaluations to maximize the effectiveness of the Finance team across all company entities.</li><li>Generate and prepare monthly, quarterly, and annual financial statements in compliance with GAAP, and ensure internal controls adhere to generally accepted auditing standards.</li><li>Monitor and optimize the organization’s financial system to meet both current and future business demands.</li><li>Collaborate closely with senior management to deliver critical financial insights and support department objectives.</li><li>Oversee budgeting, financial planning, and analysis processes to provide actionable recommendations for growth and improvement.</li><li>Lead the year-end financial review process with external auditors, analyze audit results, and initiate process improvements where needed.</li><li>Develop, maintain, and enforce internal controls and company policies to effectively safeguard organizational assets.</li><li>Ensure the organization remains compliant with statutory and legal financial requirements.</li></ul><p><br></p>
