11 results for Customer Service Representative in Woodbridge, ON

Customer Service Representative We are offering a short term contract employment opportunity for a Customer Service Representative in Stouffville, Ontario. As a Customer Service Representative, you will be working in the tax department of a non-profit organization, providing crucial support to both residential and commercial customers. This role will be initially based onsite, transitioning to a hybrid working model in due course. Responsibilities: • Accurate and efficient processing of customer transactions including property sales, purchases, and mortgage changes. • Handling and resolving customer inquiries, primarily focused on account collections. • Ensuring accurate electronic record keeping with no requirement for physical filing. • Assisting with the ownership change process, including the generation and dispatch of relevant letters. • Working independently to meet deadlines and maintain a high level of attention to detail. • Utilizing skills in Microsoft Excel and Word, along with other software such as Great Plains, to perform duties like data and order entry. • Managing communication with customers through various channels including inbound and outbound calls, and email correspondence. • Ensuring correct application of changes to deeds and other legal documents. • Supporting other front counter staff during peak busy periods.

Customer Service / Order Management Are you passionate about delivering exceptional customer service and playing a key role in supporting sales operations? We are looking for a motivated and detail-oriented Customer Service/ Order Management Representative to join our clients team. In this role, you’ll interact with customers to provide and process information related to orders, inquiries, and products, all while ensuring an exceptional customer experience. If you thrive in a fast-paced environment, excel at multitasking, and have strong communication skills, we’d love to hear from you! Key Responsibilities:<ul><li>Serve as the main point of contact for customers through phone and electronic communications.</li><li>Accurately enter orders into the system and send timely order acknowledgments to customers.</li><li>Organize workflow to meet both customer and internal deadlines.</li><li>Keep customers informed about any changes to their orders and provide updates on pricing and delivery schedules.</li><li>Collaborate with various teams internally, including the Scheduler, Sales Manager, Sales Reps, Traffic Manager, and Freight Forwarder to ensure smooth order fulfillment and shipping processes.</li><li>Prepare export documentation for international shipments, including IMOs, CERS, and VGM reports.</li><li>Monitor open orders weekly and coordinate shipments with the shipping department.</li><li>Handle and resolve customer concerns or complaints, escalating them to management when necessary.</li><li>Create and maintain customer accounts, ensuring all records are accurate and up to date.</li><li>Provide general customer assistance and information, directing calls or inquiries to the appropriate department or team member as necessary.</li><li>Attend internal meetings, and participate in trade shows as needed to support sales efforts.</li></ul>

Customer Service Representative We are in search of a Customer Service Representative to join our team. In this role, you will be a key player in delivering superior service to our customers by handling a significant number of inbound and outbound calls and providing prompt and courteous resolution to inquiries. Responsibilities:• Deliver detail-oriented and efficient service by handling a large number of incoming and outgoing calls daily.• Respond promptly and accurately to customer inquiries and complaints, ensuring issues are resolved in a timely manner.• Identify the needs of customers and suggest appropriate solutions while escalating complex issues to the relevant department or supervisor as necessary.• Maintain an up-to-date and detailed record of customer interactions in the company’s CRM system.• Work in collaboration with team members to address escalated concerns and enhance overall service delivery.• Stay informed about the company's products, services, and policies to offer accurate information and support to customers.• Adhere to established protocols for data privacy and compliance, ensuring all interactions align with company and regulatory standards.• Strive to meet or exceed key performance metrics, including call handling time, resolution rate, and customer satisfaction scores.

Front Desk Coordinator We are in search of a Front Desk Coordinator to be a part of our team in the construction industry. The role is based at our onsite location in Thornhill, Ontario. This job offers contract employment opportunity. You will be tasked with the crucial role of ensuring smooth communication, coordinating administrative tasks, and providing reception duties. Responsibilities• Manage and direct a high volume of incoming calls to the correct personnel.• Foster a welcoming environment by greeting and assisting visitors professionally.• Keep the reception area tidy and presentable.• Handle and distribute incoming mail and process outgoing mail.• Coordinate and assist with occasional staff lunches.• Handle hotel bookings as required.• Use specialized software for site coordination across various locations in Ontario.• Act as the central point for communication, receiving and managing directives from various sources.• Ensure timely and consistent attendance, demonstrating commitment and punctuality.• Process and distribute checks as needed

Collections Specialist We are seeking a diligent Collections Specialist to join our Utilities/Infrastructure industry team. In this role, you will play a crucial part in managing customer accounts, ensuring accurate customer data, and addressing customer inquiries. This role also involves processing customer credit applications and taking necessary actions on customer accounts. Responsibilities: • Process customer credit applications accurately and promptly • Maintain and update customer credit records • Verify customer information and make necessary updates • Handle customer inquiries and provide superior customer service • Use secondary sources, both internal and online, to find correct contact information • Navigate through customer accounts and inform customers of the products they have on file • Work on various software systems and create reports • Handle billing functions and claim administration • Execute collection processes and follow up with customers • Answer inbound calls and assist customers with their queries This role offers a short term contract employment opportunity.

Receptionist We are offering a long term contract employment opportunity for a Receptionist in Toronto, Ontario. In this role, you will be the frontline of communication, managing guest services, and administrative tasks. This role involves interacting with visitors and colleagues, creating a detail oriented and welcoming environment, and efficiently handling administrative responsibilities. Responsibilities: • Act as the primary point of contact, greeting visitors, and providing them with a friendly and warm reception. • Manage incoming communications including phone calls, emails, and in-person inquiries, ensuring clarity and detail oriented demeanor. • Coordinate administrative tasks such as scheduling meetings, reserving conference rooms, and handling mail logistics. • Oversee office supply orders to ensure the smooth operation of the office. • Facilitate communication with larger groups, such as providing office tours, briefing team members, or making announcements during gatherings or meetings. • Assist other departments with their administrative needs, maintaining a success driven and detail oriented approach. • Use your skills in Microsoft Office Suite for various tasks and quickly adapt to new systems as needed. • Provide excellent customer service by answering multi-line phone systems, coordinating events, and organizing files. • Utilize your interpersonal skills to create a positive and friendly environment. • Schedule appointments and manage email correspondence efficiently.

Compliance Officer We are offering a long term contract employment opportunity for a Compliance Officer to join our team in the Credit Union industry. In this role, you will be tasked with clearing high-risk member review backlogs, refreshing and reviewing KYC information, documenting reviews to support ongoing monitoring procedures, and using various systems for AML compliance programs. Responsibilities: • Analyze and review KYC information and member transactions to determine if any STR filings need to be initiated • Refresh KYC information to maintain accurate and up-to-date records • Document reviews to provide records supporting high-risk member periodic reviews conducted as part of ongoing monitoring procedures • Handle AML compliance programs using systems such as Navaera, DNA, and ASAPP OXP • Report directly to the CAMLO and AML Compliance Manager • Update KYC information and reassess customer risk ratings based on updated KYC, transactional activities, and customer profile • Understand and apply knowledge of customer risk rating methodologies and triggers for escalation • Analyze transaction data to detect unusual activities or patterns • Recognize red flags for ML/TF and fraud • Ensure attention to detail and use AML systems for KYC, Transaction Monitoring, and case investigations.

Fundraising Officer We are offering a long term contract employment opportunity for a Fundraising Officer to join our team in Toronto, Ontario. In this role, you will be instrumental in advancing our fundraising efforts through strategic planning, operational execution, and relationship management. You will work on delivering effective fundraising campaigns, maintaining donor engagement, and supporting the overall sustainability of our mission-driven work. Responsibilities • Organize and execute fund development opportunities to support our mission. • Lead individual giving campaigns to expand our donor outreach and engagement. • Develop and implement donor retention strategies to foster loyalty and long-term support. • Handle inquiries from stakeholders interested in fundraising partnerships. • Collaborate with team members across different offices and regions to ensure cohesive fundraising efforts. • Utilize tools such as Salesforce and Asana to effectively manage multiple projects and ensure tasks are completed on schedule. • Manage budgets, contracts, and supplier relationships strategically and responsibly. • Adhere to ethical fund development practices and organizational guidelines. • Leverage software such as Adobe Suite and Canva for designing campaign materials. • Use Microsoft Office products for documentation, budgeting, and reporting. • Analyze and engage donor trends and behaviors using donor databases like Salesforce. • Contribute to the overall strategy, execution, and evaluation of our fundraising program.

Purchasing Agent We are seeking a detail-oriented and proactive Purchasing Agent to join our team in Toronto, Ontario. The ideal candidate will play a key role in managing purchasing and procurement activities to support our sales and production teams. You will work closely with various departments to ensure smooth operations, accurate inventory management, and prompt delivery of goods to meet customer demands. The position offers a dynamic and challenging work environment that encourages creativity and rewards excellence. If you are highly organized, thrive in a fast-paced setting, and excel at multitasking, we encourage you to apply.Key Responsibilities:<ol><li>Oversee procurement and purchasing activities to ensure operational efficiency.</li><li>Prepare, review, and issue purchase orders using system software.</li><li>Update inventory and costing by receiving purchase orders into the system.</li><li>Effectively communicate with Sales, Production, and other departments about pricing, lead times, and delays.</li><li>Liaise regularly with suppliers regarding delivery schedules, order specifics, lead times, and return merchandise authorizations (RMAs).</li><li>Maintain detailed and accurate purchase order records.</li><li>Proactively confirm and track purchasing requirements with Sales and Production to ensure timely orders that meet customer needs.</li><li>Update and share daily reports with Sales and Production regarding delivery timelines.</li><li>Compile and circulate weekly sales, purchasing, and inventory reports.</li><li>Research and recommend cost-effective alternatives or suppliers.</li><li>Set up and maintain new supplier accounts as required.</li><li>Validate, reconcile, and process receiving reports, vendor invoices, and other payment documents; manage cost accuracy and resolve invoice discrepancies.</li><li>Monitor and track inventory, alerting relevant teams to any negative balances.</li><li>Negotiate pricing and payment terms with suppliers, including establishing blanket pricing agreements.</li><li>Perform other duties as assigned.</li></ol>

Medical Office Administrator & Medical Proofreader We are seeking a dedicated Medical Office Administrator & Medical Proofreader to support the operations of our client - an OHIP and medical-legal practice that specializes in assessing individuals with injuries and disabilities with team of specialists providing high-quality reports. This role requires a detail-oriented professional with strong organizational and proofreading skills who can work independently and adapt quickly to their systems. Key ResponsibilitiesAdministrative & Office Management:<ul><li>Open and set up the office daily.</li><li>Greet and assist claimants, families, and interpreters upon arrival.</li><li>Schedule OHIP and medical-legal assessments, liaise with referral sources, and coordinate meetings.</li><li>Maintain office cleanliness and manage laundry, recycling, and general sanitation.</li></ul>Calendar & Document Management:<ul><li>Manage appointment scheduling and maintain an organized calendar with reminders.</li><li>Verify the accuracy of the index to medical briefs.</li><li>Prepare and finalize medical-legal report templates before submission.</li><li>Ensure all reports are formatted correctly and meet the highest quality standards.</li></ul>Medical Proofreading & Quality Assurance:<ul><li>Edit medical-legal reports for grammar, syntax, formatting issues, and factual consistency.</li><li>Cross-check reports against medical files to ensure accuracy and completeness.</li></ul>Financial & Billing Tasks:<ul><li>Manage banking, invoicing, and overdue payment tracking.</li><li>Submit OHIP billing sheets to billing agent and track payments.</li><li>Process auto insurance documentation, including OCF-18 and OCF-21 forms via HCAI.</li></ul>Medical Support:<ul><li>Assist specialists with in-office procedures such as injections, if needed.</li></ul>

Invoicing and Collections Clerk We are in search of an Invoicing and Collections Clerk to join our team in North York, Ontario. As part of our team, you will handle the preparation of invoices and reports for our customers, review and manage accounts receivable, and maintain strong customer relations. This role is instrumental in ensuring the efficient and accurate processing of customer credit applications and accounts. Responsibilities: • Manage and review accounts receivable on a regular basis to identify and address delinquent accounts • Prepare invoices and reports for customers, utilizing our invoicing program • Collaborate with the team to address significantly late accounts and implement appropriate measures • Establish firm payment expectations with customers and ensure timely collection through proactive follow-up via phone and email • Issue various financial documents, including invoices, inventory reports, and account statements, leveraging both computerized and manual systems • Consult with internal team members to clarify invoice and job information • Respond to customer inquiries, maintain strong customer relations, and effectively resolve any issues • Perform general clerical duties, including the use of word processing, spreadsheet, email, filing, faxing, and photocopying • Consistently meet monthly timeline requirements for collections and reporting • Adapt and take on additional duties and responsibilities as needed.