2 results for Help Desk Tier 3 in Whitby, ON

Help Desk Manager

Whitby, ON
onsite
Temporary
50 - 65 CAD / Hourly
We are looking for an experienced Help Desk Manager to lead user support and service delivery efforts for a non-profit organization in Whitby, Ontario. This Long-term Contract opportunity is ideal for a service-focused leader who can strengthen help desk performance, support technology adoption, and build strong relationships with both technical teams and business stakeholders. The successful candidate will help improve IT service practices, guide end users through change, and enhance the overall support experience across the organization. Responsibilities: • Direct organization-wide support and service desk initiatives that improve the quality and consistency of end-user assistance. • Work closely with IT leaders, supervisors, and business teams to coordinate technology-related changes and ensure users are well supported throughout implementation. • Serve as a key point of contact between technical teams, procurement, project stakeholders, and employees to align support needs with business priorities. • Lead user adoption efforts for Microsoft Teams telephony and other communication tools through clear planning, engagement, and follow-up. • Create and deliver communication, training, and change enablement activities that help employees adapt to new technologies successfully. • Facilitate meetings with stakeholders to collect business needs, share progress updates, and turn operational requirements into practical action plans. • Support device refresh and lifecycle planning for end-user hardware, ensuring equipment strategies meet organizational needs. • Partner with procurement and project teams to assess hardware, services, and technology solutions that support service delivery goals. • Identify opportunities to enhance help desk operations and IT service management processes by monitoring performance and recommending practical improvements. • Build relationships with onsite users and departmental leaders to uncover service gaps, improve user experience, and advance service management maturity.
2026-08-21T00:00:00Z

Desktop Support Analyst

Concord, ON
onsite
Temporary
20 - 24 CAD / Hourly
We are looking for a Desktop Support Analyst to join our team in Concord, Ontario on a Long-term Contract basis. In this role, you will provide responsive technical assistance to employees, helping maintain reliable day-to-day operation of desktop systems, user devices, and workplace applications. This opportunity is ideal for someone who enjoys solving technical issues, supporting end users in a detail-focused environment, and contributing to consistent IT service delivery. Responsibilities: • Provide both in-person and remote assistance for desktops, laptops, monitors, printers, and other end-user technology. • Investigate and resolve issues involving Microsoft 365 applications, account access, and common productivity tools. • Prepare, install, and configure hardware and software for onboarding, device refreshes, and replacement equipment. • Manage support requests efficiently, maintain accurate ticket records, and see incidents through to completion. • Identify the root cause of device, system, and connectivity issues, escalating more advanced problems when necessary. • Carry out routine updates, basic maintenance, and asset-related support to help keep user environments stable and functional. • Guide employees with login issues, application questions, and general technical support needs in a clear and approachable manner. • Work closely with internal IT partners to promote dependable service and reduce interruptions to daily business activities.
2026-08-21T00:00:00Z