<p>We are looking for a knowledgeable Dynamics CRM Analyst to join our team in Toronto, Ontario. This role is critical for optimizing and maintaining the Microsoft Dynamics 365 platform, ensuring it meets the evolving needs of the organization. You will collaborate with multiple departments to design workflows, provide technical solutions, and support strategic business goals.</p><p><br></p><p>Responsibilities:</p><p>• Administer the Microsoft Dynamics 365 platform, ensuring system stability, data integrity, and seamless integrations.</p><p>• Develop, refine, and implement custom workflows to streamline business processes and improve operational efficiency.</p><p>• Create and maintain dashboards and reports to deliver actionable insights for various business units, including marketing and sales.</p><p>• Collaborate with stakeholders to gather requirements and translate them into functional solutions within the system.</p><p>• Manage and resolve support tickets, providing timely assistance to end-users while identifying opportunities for long-term improvements.</p><p>• Customize the Dynamics 365 system to align with organizational needs, including scripting and advanced configuration.</p><p>• Monitor system security and compliance, implementing measures to safeguard sensitive data.</p><p>• Stay current with new features and updates in Microsoft Dynamics 365, recommending and implementing enhancements as appropriate.</p><p>• Provide training and guidance to users, ensuring they can leverage the system effectively.</p><p>• Coordinate with IT and other departments to integrate Dynamics 365 with other enterprise systems.</p>
About the Role We’re looking for a solution-driven Dynamics 365 detail oriented to take ownership of the development side of Microsoft Dynamics 365. This isn’t a pure analyst or developer role — it’s ideal for someone who enjoys designing end-to-end solutions, collaborating across teams, and leading technical delivery in a lean, agile environment. You’ll partner closely with business stakeholders and the functional consultant to translate requirements into scalable, high-impact D365 solutions that support the Revenue Operations (RevOps) team. The environment is cloud-based D365, with a focus on Field Operations and Project Operations modules. Key Responsibilities Lead solution design, configuration, and development for Microsoft Dynamics 365. Analyze business needs and design the right technical approach using Power Platform tools. Collaborate with stakeholders to define roadmaps, priorities, and solution delivery plans. Support integrations between D365 and other enterprise systems (Salesforce experience a plus). Drive implementation and continuous optimization of Field and Project Operations modules. Top 3 Must-Haves Solutioning expertise with tools such as Power Automate, Logic Apps, and custom plug-ins. Strong configuration and functional knowledge across D365 modules. Proven ability to lead technical design and collaborate effectively with both business and IT teams.
We are looking for an entry level Business Analyst to join our team in Markham, Ontario, and contribute to the success of our non-profit organization. In this role, you will work closely with stakeholders to analyze business needs, develop solutions, and support decision-making processes. This is an excellent opportunity for an analytical individual seeking to grow their career in a collaborative and meaningful environment.<br><br>Responsibilities:<br>• Collaborate with stakeholders to gather, document, and analyze business requirements.<br>• Perform gap analyses to identify areas for improvement in existing processes and systems.<br>• Utilize tools such as Atlassian Jira and CRM platforms to track project progress and manage workflows.<br>• Create detailed Business Requirement Documents (BRDs) to support project objectives.<br>• Conduct AB testing and analyze results to provide actionable insights.<br>• Assist in the preparation and formatting of reports using Microsoft Excel.<br>• Contribute to the development and documentation of Agile Scrum practices.<br>• Support the team in creating and maintaining accurate project documentation.<br>• Communicate effectively with team members to ensure alignment on project goals.
<p><strong>Job Description: Deployment Lead – Global Property Planning Transformation</strong></p><p><strong>Overview:</strong></p><p> Our client in North York is seeking a Deployment Lead, who is a critical member of the Property Planning Program leadership team. This role ensures property readiness, coordinates training, manages deployment wave planning, and drives adoption of new processes and systems across all global properties. The Deployment Lead partners closely with the Build PM and Data & Integrations PM to align on all deployment activities. This is a 6+ months engagement and working arrangement is 4 days onsite.</p><p><strong>Key Responsibilities:</strong></p><p>· Lead and track all pre-deployment property readiness activities, including business process alignment, completion of pre-work and validation tasks, and assurance of agreed readiness criteria.</p><p>· Ensure properties understand User Acceptance Testing (UAT), incorporate UAT learnings into training and readiness, and collect property feedback for continuous improvement.</p><p>· Oversee documentation and approval of business processes, internal controls, and SOPs prior to training development and go-live.</p><p>· Confirm training modules are finalized, reflect UAT learnings and finalized SOPs, and are delivered in the correct order.</p><p>· Coordinate logistics and communications for training, oversee training delivery for all key systems, monitor completion, and address knowledge gaps.</p><p>· Support change management efforts, including communications, readiness tools, and pre-go-live support activities (access, communication tools, etc.).</p><p>· Prepare properties and teams for go-live, supporting final cutover planning and execution.</p><p>· Oversee initial deployment activities, facilitate day 1 support and instructions, gather feedback, and monitor hypercare support.</p><p> </p><p><br></p><p><br></p>
