4 results for Customer Service Manager in Vancouver, BC

Customer Service Manager

Abbotsford, BC
onsite
Permanent
70000 - 80000 CAD / Yearly
About the Opportunity We are partnering with a well-established and growing organization in the Fraser Valley to hire a Customer Service Manager. This is a key leadership role responsible for overseeing customer service operations, enhancing the customer experience, and driving continuous improvement across processes and team performance. This opportunity is ideal for a hands-on leader who enjoys building strong teams, improving workflows, and collaborating cross-functionally in a fast-paced, operationally driven environment. The Role The Customer Service Manager will lead the customer service function, ensuring a high standard of service delivery while supporting business objectives. You will be responsible for managing a team, optimizing processes, and acting as a key liaison between customers and internal departments. Key Responsibilities • Lead, coach, and develop a team of customer service professionals, including direct oversight of a Customer Service Supervisor• Implement strategies to improve customer satisfaction, retention, and service quality• Manage escalated customer issues, ensuring timely and professional resolution• Monitor team performance, establish KPIs, and provide ongoing feedback and development• Analyze customer service data to identify trends, gaps, and opportunities for improvement• Collaborate closely with sales, operations, production, shipping, and quality teams to ensure a seamless customer experience• Drive process improvements, workflow efficiencies, and service consistency• Maintain strong communication across departments to align service delivery with business needs
2026-05-06T00:00:00Z

Corporate Account Manager

Surrey, BC
onsite
Permanent
90000 - 129000 CAD / Yearly
We are partnering with a leading, global industrial manufacturer to support their search for a Corporate Account Manager to represent their business across British Columbia, with a primary focus on the Greater Vancouver market. This is a high-impact, externally facing role responsible for managing and growing strategic, large-scale corporate accounts. The successful candidate will act as the senior commercial representative in the region, owning key relationships and driving long-term, profitable growth within a competitive and evolving market. The Role Reporting to senior leadership, this role carries full responsibility for account strategy, customer relationships, and regional market growth. You will work autonomously while collaborating closely with internal stakeholders across sales, operations, supply chain, and product development. This position is ideal for a commercially driven professional who thrives in relationship-led sales, strategic account management, and market development. Key Responsibilities<ul><li>Manage and grow a portfolio of strategic and large corporate accounts across British Columbia</li><li>Develop and execute account strategies, including pricing, service models, and long-term agreements</li><li>Act as the primary point of contact for customers, building relationships at all levels, including executive stakeholders</li><li>Identify and secure new business opportunities while optimizing existing accounts for profitability</li><li>Lead contract negotiations and pricing discussions aligned with business objectives</li><li>Monitor market trends, competitor activity, and industry dynamics to inform strategy</li><li>Collaborate cross-functionally with internal teams to ensure seamless service delivery and customer satisfaction</li><li>Prepare and manage sales forecasts, reporting, and performance metrics</li><li>Contribute to the development of annual business plans and long-term market strategies</li></ul>
2026-05-06T00:00:00Z

Account Manager

Vancouver, BC
onsite
Permanent
55000 - 65000 CAD / Yearly
A well‑established and nationally recognized food distribution company is seeking an Account Manager to join its entrepreneurial sales team. This role focuses on managing and growing relationships within a defined customer portfolio while identifying new business opportunities in a fast‑paced, market‑driven environment. Reporting to a senior sales leader, the Account Manager will act as a trusted partner to customers—overseeing day‑to‑day account needs, negotiating pricing based on real‑time market conditions, and driving sustainable revenue growth. Key Responsibilities<ul><li>Manage and grow a portfolio of existing customer accounts</li><li>Develop annual sales plans and quarterly forecasts</li><li>Identify and pursue new business opportunities through structured prospecting</li><li>Negotiate pricing with strong awareness of market supply, demand, and margins</li><li>Conduct regular customer visits to strengthen long‑term relationships</li><li>Collaborate with internal sales partners to cross‑sell product offerings</li><li>Step in to support team accounts as needed during absences</li></ul>
2026-05-05T00:00:00Z

Service Coordinator

Surrey, BC
onsite
Contract to Hire
26 - 30 CAD / Hourly
We are looking for a Service Coordinator to join our team in Surrey, British Columbia on a contract basis with the potential to become permanent. This in-office role supports a busy service operation across both residential and commercial work, helping keep communication, scheduling, and documentation organized and on track. The successful candidate will bring strong coordination skills, sound judgment, and a customer-focused approach to managing daily service activities in a fast-paced environment. Responsibilities: • Coordinate daily service requests by assigning work to technicians based on urgency, location, and trade expertise. • Keep customers informed throughout the service process by providing updates, answering questions, and addressing concerns in a timely manner. • Serve as the central point of communication between clients, technicians, and internal team members to support efficient issue resolution. • Monitor work orders from intake to completion, ensuring service activities are accurately recorded and completed within expected timelines and budget guidelines. • Review technician timesheets, service documentation, and related records to confirm accuracy and support payroll and client reporting requirements. • Organize dispatch schedules for a high-volume plumbing service team and adjust plans as priorities shift or urgent calls arise. • Work closely with subcontractors, vendors, and field staff to coordinate service support, materials, and operational needs. • Arrange the purchase of parts and supplies, track related expenses, and help maintain proper administrative records for procurement activities. • Contribute to team efficiency by assisting with office coordination tasks, supporting service quality standards, and helping improve day-to-day processes.
2026-05-07T00:00:00Z