<p>We are looking for a technically strong Systems Analyst to support a suite of municipal applications used across Engineering, Development, Fire Services, and Utilities. This role blends system support, data work, integrations, and reporting. You’ll work with platforms such as our advanced metering infrastructure (AMI), scheduling and staffing tools, and various workflow systems, helping ensure they run smoothly and deliver accurate, reliable information.</p><p><br></p><p>This position is ideal for someone who enjoys digging into data issues, building integrations, creating useful reports, and working closely with both internal teams and vendors.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Provide day-to-day support for departmental systems, including AMI, scheduling, and development-related tools.</li><li>Create and maintain reports and dashboards using SQL, Power BI, SharePoint/Teams, ArcGIS, Excel, and vendor platforms.</li><li>Write, review, and tune SQL queries to improve performance, accuracy, and data flow reliability.</li><li>Build and troubleshoot integrations using SQL Server, APIs, FME Server, and other technologies.</li><li>Assist with application upgrades, configuration changes, migrations, and security updates.</li><li>Track down system issues by following data through various applications and integrations, identifying root causes, and coordinating solutions.</li><li>Administer user roles, permissions, and access controls.</li><li>Document system configurations, integrations, data structures, and workflows.</li><li>Perform routine database tasks, including maintenance and basic tuning.</li><li>Monitor and support application servers and related infrastructure.</li><li>Provide support for mobile and field-based tools, including tablets and meter-reading devices.</li><li>Work with internal teams and external vendors to ensure systems meet operational needs and remain reliable.</li></ul>
<p>Our New Westminster-based client is searching for a Help Desk Specialist to join their IT team for a 6-month contract role. In this role, you will be the primary point of contact for internal users, providing technical support and troubleshooting a wide range of IT issues.</p><p><br></p><p>Responsibilities</p><ul><li>Provide exceptional technical support to internal users via phone, email, and in-person interactions.</li><li>Troubleshoot and resolve a variety of technical issues related to:</li></ul><p> > Microsoft O365 (including Exchange Online, SharePoint, OneDrive, Teams)</p><p> > Active Directory</p><p> > Network and system configuration</p><p> > Software applications</p><p> > Leverage ServiceNow to document, track, and escalate IT tickets efficiently.</p><ul><li>Maintain a deep understanding of relevant IT policies and procedures.</li><li>Document solutions and procedures to ensure knowledge transfer and maintain consistency.</li><li>Proactively identify and report potential IT issues to prevent downtime.</li><li>Collaborate effectively with internal IT teams to resolve complex technical problems.</li><li>Maintain a positive and professional demeanor while delivering exceptional customer service.</li></ul>
