2 results for Call Centre Manager in Vancouver, BC

General Manager

Vancouver, BC
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
Our client is a well-established transportation and service-based organization seeking a hands-on General Manager to lead day-to-day operations, drive profitability, and support the continued growth of the business. Reporting directly to ownership, the General Manager will oversee all aspects of the organization, including operations, financial performance, employee leadership, customer relationships, compliance, contract management, and business development. This is an excellent opportunity for an experienced operational leader who thrives in a fast-paced environment and enjoys balancing strategic decision-making with hands-on involvement in the business. Key Responsibilities<ul><li>Lead and manage all day-to-day business operations.</li><li>Drive operational efficiency, service quality, and profitability.</li><li>Oversee hiring, performance management, employee relations, and team development.</li><li>Manage key customer relationships and ensure exceptional service delivery.</li><li>Review job profitability, financial performance, budgets, and operational costs.</li><li>Approve payroll, accounts payable, and operational expenditures.</li><li>Ensure compliance with transportation regulations, insurance requirements, and safety standards.</li><li>Review and negotiate contracts, service agreements, and vendor relationships.</li><li>Manage subcontractors and external service providers.</li><li>Identify and pursue opportunities for sales growth and operational improvements.</li><li>Support the team where needed and foster a culture of accountability and collaboration.</li></ul>
2026-08-31T15:53:38Z

Accounting and Administration Manager

Vancouver, BC
onsite
Permanent
100000.00 - 125000.00 CAD / Yearly
The Accounting and Administration Manager will oversee the efficient administrative operations, manage the billing and maintenance administration team while also performing other key duties as assigned. This role requires a strong blend of leadership, organizational skills, and the ability to maintain a l of customer service in a client-facing role. This role will be responsible for maintaining and documenting all contract information, provide regular data reporting to the client, overseeing the accounting and administrative requirements of the contract, and assisting in overall financial reporting. <ul><li>Lead, mentor, and coordinate the activities of the contract’s administrative and billing staff, ensuring efficient workflow and adherence to deadlines</li><li>Foster a collaborative and supportive team environment, setting performance expectations and conducting regular performance reviews for all direct reports</li><li>Oversee contract full-cycle accounting, including monthly, quarterly, and annual accrual processes</li><li>Oversee document control processes and maintain contract accounting records in accordance with the client’s requirements</li><li>Oversee the completion of accounts receivable, accounts payable, and payroll functions, ensuring accuracy and compliance.</li><li>Assist in development of facility maintenance budgets, forecasts, and variance analysis</li><li>Drive continuous improvement of accounting processes, controls and reporting</li><li>Oversee work order management responsibilities of the team</li><li>Work with procurement and other departments on implementing and streamlining workflow processes</li><li>Create and update training materials, ensuring consistency in process execution and quality of service</li><li>Lead ongoing training initiatives to improve team efficiency and service quality</li><li>Offer back-up support to the Administrators, ensuring administrative duties are handled efficiently when needed</li><li>Other duties as assigned</li></ul>
2026-08-26T20:43:55Z