2 results for Call Centre Manager in Vancouver, BC

Accounting and Administration Manager

Vancouver, BC
onsite
Permanent
100000.00 - 125000.00 CAD / Yearly
The Accounting and Administration Manager will oversee the efficient administrative operations, manage the billing and maintenance administration team while also performing other key duties as assigned. This role requires a strong blend of leadership, organizational skills, and the ability to maintain a l of customer service in a client-facing role. This role will be responsible for maintaining and documenting all contract information, provide regular data reporting to the client, overseeing the accounting and administrative requirements of the contract, and assisting in overall financial reporting. <ul><li>Lead, mentor, and coordinate the activities of the contract’s administrative and billing staff, ensuring efficient workflow and adherence to deadlines</li><li>Foster a collaborative and supportive team environment, setting performance expectations and conducting regular performance reviews for all direct reports</li><li>Oversee contract full-cycle accounting, including monthly, quarterly, and annual accrual processes</li><li>Oversee document control processes and maintain contract accounting records in accordance with the client’s requirements</li><li>Oversee the completion of accounts receivable, accounts payable, and payroll functions, ensuring accuracy and compliance.</li><li>Assist in development of facility maintenance budgets, forecasts, and variance analysis</li><li>Drive continuous improvement of accounting processes, controls and reporting</li><li>Oversee work order management responsibilities of the team</li><li>Work with procurement and other departments on implementing and streamlining workflow processes</li><li>Create and update training materials, ensuring consistency in process execution and quality of service</li><li>Lead ongoing training initiatives to improve team efficiency and service quality</li><li>Offer back-up support to the Administrators, ensuring administrative duties are handled efficiently when needed</li><li>Other duties as assigned</li></ul>
2026-08-13T19:40:24Z

IT Support Specialist

Vancouver, BC
onsite
Temporary
20.00 - 25.00 CAD / Hourly
On behalf of our client, we are seeking an IT Support Specialist to provide hands-on technical support across end-user technology, Microsoft cloud services, and core IT infrastructure. This role will support employees across office and remote environments, troubleshoot day-to-day technology issues, assist with system administration, and help improve the reliability, security, and efficiency of the IT environment. This contract opportunity has an initial term of 3-months and will work full-time on-site in Vancouver, BC. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support through the IT service desk.</li><li>Troubleshoot hardware, software, operating system, printer, and business application issues.</li><li>Support employee onboarding and offboarding, including devices, accounts, permissions, and licensing.</li><li>Administer and support Microsoft 365, Entra ID, user access, MFA, SSO, and related services.</li><li>Deploy, configure, maintain, and track laptops, mobile devices, and other IT assets.</li><li>Support device management and endpoint administration through MDM tools.</li><li>Assist with cloud and on-premises infrastructure, backups, recovery, and routine system maintenance.</li><li>Support office technology including meeting room equipment, AV systems, and printers.</li><li>Assist with cybersecurity activities such as vulnerability monitoring, phishing simulations, and security awareness initiatives.</li><li>Maintain technical documentation, asset records, and knowledge-base articles.</li><li>Develop scripts and workflow automations using tools such as PowerShell and Power Automate.</li><li>Support networking and connectivity issues across LAN, WAN, VPN, wireless, and related environments.</li><li>Escalate more complex technical issues where appropriate.</li></ul>
2026-08-14T00:18:39Z