We are looking for a dedicated IT Help Desk Technician to provide technical support and ensure the smooth operation of IT systems across our organization. This role involves addressing hardware, software, and network-related issues while maintaining device enrollments and configurations. The ideal candidate will possess strong troubleshooting skills and hands-on experience with system administration tools. This is a long-term contract position based in Toronto, Ontario.<br><br>Responsibilities:<br>• Deliver first and second-level IT support to employees, resolving issues related to hardware, software, networks, and user accounts.<br>• Administer and manage Microsoft 365 and Azure Active Directory, including user accounts, security groups, and access permissions.<br>• Diagnose and address technical issues on Windows and macOS devices to minimize downtime.<br>• Handle device enrollment and lifecycle management using Jamf for macOS and Intune for Windows and mobile devices.<br>• Maintain and oversee Apple Business Manager integrations to ensure proper device assignment and deployment workflows.<br>• Configure and monitor endpoint security, compliance, and patching processes.<br>• Record and document IT issues, solutions, and procedures within the help desk system.<br>• Liaise with vendors and escalate complex problems when necessary.<br>• Support IT projects, including system upgrades, deployments, and new tool implementations.
We are looking for a highly analytical and detail-oriented Product Activation Analyst to join our dynamic Digital Product Team in Toronto, Ontario. In this long-term contract position, you will play a key role in managing data-driven processes, ensuring operational excellence, and supporting the activation of digital products. This hybrid role requires on-site presence three days per week and offers the opportunity to work closely with cross-functional teams to enhance product scalability and compliance.<br><br>Responsibilities:<br>• Oversee product activation processes, emphasizing user access entitlements and permissions.<br>• Prepare and maintain structured data files for system uploads, ensuring accuracy and version control.<br>• Utilize Excel and Power BI to analyze large datasets, uncover trends, and deliver actionable insights.<br>• Create dashboards and reports to effectively communicate metrics and performance to stakeholders.<br>• Address and resolve inconsistencies, gaps, and risks in activation-related workflows and data.<br>• Collaborate with product, IT, and business teams to support data analysis for product launches.<br>• Document business use cases, operational procedures, and functional requirements for product activation.<br>• Develop and maintain best practices and process documentation to ensure scalability and consistency.<br>• Apply frameworks for organizing and tagging raw data to enhance usability.<br>• Contribute to continuous improvement initiatives for activation tools and processes.
<p>Robert Half is partnering with a rapidly growing client in the East GTA region to find a <strong>Director of IT & Security Operations</strong> who is ready to lead, innovate, and make a significant impact. If you're passionate about IT security and thrive in collaborative, fast-paced environments, we encourage you to apply!</p><p><strong>Compensation & Benefits:</strong></p><ul><li><strong>Salary:</strong> $130,000–$150,000/year</li><li><strong>Bonus:</strong> Competitive annual performance bonus</li><li><strong>Vacation:</strong> 3 weeks + 6 PTO days</li><li><strong>Benefits:</strong> Comprehensive and robust package</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee and analyze IT infrastructure, delivering expert assessments and actionable recommendations.</li><li>Manage vendor relationships, ensuring compliance with Service Level Agreements (SLA).</li><li>Provide leadership and oversight on critical IT and security projects.</li><li>Collaborate with group leaders, business leaders, and IT teams to uphold security standards.</li><li>Partner with high-level executives; effectively communicate and strategize solutions across all levels of the business.</li></ul><p><br></p><p><br></p>
