<p>This is a long term contract. Reporting to the Director, Digital Health Transformation, the Clinical Transformation & Adoption Lead oversees the transition of clinical workflows from a legacy Health Information System (HIS) to a modern digital platform. The role focuses on aligning clinical processes, policies, training, and operational readiness with the new system while supporting safe and effective patient care.</p><p>As a member of the project leadership team, the role collaborates with digital health, clinical, operational, communications, and technology teams to support the implementation and adoption of the new HIS.</p><p><br></p><p>Key Responsibilities</p><p><strong>Transformation Leadership</strong></p><ul><li>Lead the clinical transformation workstream, including workflow redesign, practice alignment, and operational readiness.</li><li>Translate system design into standardized clinical processes, policies, and procedures.</li><li>Identify gaps between current and future workflows and support remediation planning.</li><li>Align transformation activities with project milestones, testing, and go-live.</li></ul><p><strong>Adoption and Engagement</strong></p><ul><li>Develop and manage the adoption and readiness plan within the project framework.</li><li>Assess operational impacts and readiness of clinical teams.</li><li>Engage frontline staff, clinicians, and operational leaders to support system adoption.</li><li>Identify and address risks related to legacy workflows and practices.</li></ul><p><strong>Training and Workforce Readiness</strong></p><ul><li>Coordinate training development with educators, communications, and technical teams.</li><li>Support role-based training aligned with redesigned workflows and clinical standards.</li><li>Oversee go-live and post-implementation support to stabilize operations and reinforce adoption.</li></ul><p><strong>Partnership and Collaboration</strong></p><ul><li>Work closely with physicians, nurses, allied health professionals, and operational leaders.</li><li>Support clinical leaders in understanding and implementing new workflows and system processes.</li></ul><p><strong>Documentation and Process Management</strong></p><ul><li>Develop and maintain documentation such as workflow maps, training materials, and readiness reports.</li><li>Contribute to project governance, decision-making forums, and change control processes.</li><li>Monitor and report on transformation progress and adoption indicators.</li></ul><p><strong>Cross-Functional Coordination</strong></p><ul><li>Collaborate with Clinical Informatics, IT, Operations, Quality, Education, and PMO teams.</li><li>Support knowledge transfer to operational teams and transition to steady-state operations.</li></ul><p><br></p>
About the Role We’re looking for a solution-driven Dynamics 365 detail oriented to take ownership of the development side of Microsoft Dynamics 365. This isn’t a pure analyst or developer role — it’s ideal for someone who enjoys designing end-to-end solutions, collaborating across teams, and leading technical delivery in a lean, agile environment. You’ll partner closely with business stakeholders and the functional consultant to translate requirements into scalable, high-impact D365 solutions that support the Revenue Operations (RevOps) team. The environment is cloud-based D365, with a focus on Field Operations and Project Operations modules. Key Responsibilities Lead solution design, configuration, and development for Microsoft Dynamics 365. Analyze business needs and design the right technical approach using Power Platform tools. Collaborate with stakeholders to define roadmaps, priorities, and solution delivery plans. Support integrations between D365 and other enterprise systems (Salesforce experience a plus). Drive implementation and continuous optimization of Field and Project Operations modules. Top 3 Must-Haves Solutioning expertise with tools such as Power Automate, Logic Apps, and custom plug-ins. Strong configuration and functional knowledge across D365 modules. Proven ability to lead technical design and collaborate effectively with both business and IT teams.
