4 results for Customer Service Manager in Toronto, ON

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
17.6 - 18 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a Contract basis. This opportunity is ideal for someone who enjoys balancing administrative work with direct customer support while helping manage a high volume of outstanding claim-related activity. The role begins as a 3-month contract with the potential to continue based on business needs and performance. Responsibilities: • Create and issue claim-related documents, including member letters, third-party communications, consent paperwork, and requests connected to official reports. • Enter and process authorized payments tied to claim files, such as appraisal costs, invoice reimbursements, and report fees. • Assist the Total Loss team by assembling and sending proof of loss packages to support timely claim resolution. • Obtain external documentation, including police and fire incident reports, to support file review and investigation activities. • Forward property damage claim files to legal counsel when requested and ensure records are handled accurately. • Receive, organize, and distribute incoming correspondence so that documents are directed to the correct teams without delay. • Contact customers by phone to collect first notice of loss details for claims submitted outside regular business hours or through online channels. • Respond to incoming calls as needed and direct each inquiry to the appropriate department in an efficient and thorough manner.
2026-08-21T00:00:00Z

Customer Service Representative

Etobicoke, ON
onsite
Temporary
19.5 - 19.5 CAD / Hourly
We are seeking a detail-oriented and organized Customer Service Representative – Inside Sales & Service for our client in Etobicoke. This role will support order processing, customer service, sales coordination, inventory monitoring, and general operational activities. The ideal candidate will have SAP experience, strong data entry and computer skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities:<ul><li>Enter, process, and maintain customer orders in SAP</li><li>Monitor and manage the general inbox, responding to order status inquiries and follow-ups</li><li>Work closely with the Estimating team to support order entry and follow-up activities</li><li>Perform pricing and inventory checks</li><li>Coordinate and process OPD changes</li><li>Handle shipping inquiries and coordinate required follow-ups</li><li>Monitor purchasing and inventory status</li><li>Prepare and provide daily sales reporting, including order volumes and pipeline activity</li><li>Maintain and update the Operations Dashboard</li><li>Prepare and monitor the Missing Parts Report</li><li>Update and maintain projects in Asana as required</li><li>Provide general administrative and operational support as needed</li><li>Communicate and coordinate effectively with internal teams to ensure orders and customer requests are handled efficiently</li></ul>
2026-08-22T00:00:00Z

Help Desk Manager

Whitby, ON
onsite
Temporary
50 - 65 CAD / Hourly
We are looking for an experienced Help Desk Manager to lead user support and service delivery efforts for a non-profit organization in Whitby, Ontario. This Long-term Contract opportunity is ideal for a service-focused leader who can strengthen help desk performance, support technology adoption, and build strong relationships with both technical teams and business stakeholders. The successful candidate will help improve IT service practices, guide end users through change, and enhance the overall support experience across the organization. Responsibilities: • Direct organization-wide support and service desk initiatives that improve the quality and consistency of end-user assistance. • Work closely with IT leaders, supervisors, and business teams to coordinate technology-related changes and ensure users are well supported throughout implementation. • Serve as a key point of contact between technical teams, procurement, project stakeholders, and employees to align support needs with business priorities. • Lead user adoption efforts for Microsoft Teams telephony and other communication tools through clear planning, engagement, and follow-up. • Create and deliver communication, training, and change enablement activities that help employees adapt to new technologies successfully. • Facilitate meetings with stakeholders to collect business needs, share progress updates, and turn operational requirements into practical action plans. • Support device refresh and lifecycle planning for end-user hardware, ensuring equipment strategies meet organizational needs. • Partner with procurement and project teams to assess hardware, services, and technology solutions that support service delivery goals. • Identify opportunities to enhance help desk operations and IT service management processes by monitoring performance and recommending practical improvements. • Build relationships with onsite users and departmental leaders to uncover service gaps, improve user experience, and advance service management maturity.
2026-08-21T00:00:00Z

Bilingual Customer Service III - CAD

Unionville, ON
onsite
Temporary
24 - 27 CAD / Hourly
We are looking for a bilingual customer service specialist with strong attention to detail to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity is ideal for someone who can deliver attentive service in both English and French while managing orders, account inquiries, and customer requests with accuracy and professionalism. The successful candidate will help strengthen client relationships, support new account set-up and online ordering activity, and work closely with cross-functional teams to ensure a high standard of service. Responsibilities: • Deliver responsive day-to-day support to customers and sales representatives in English and French through phone and email communication. • Manage customer accounts and sales orders by validating information, entering requests accurately, tracking progress, and resolving issues whenever possible at the first point of contact. • Oversee shared inbox activity to ensure incoming orders, questions, and service requests are reviewed and completed within expected timelines. • Assist new customers with account set-up and provide guidance to users navigating online ordering tools and related processes. • Document customer, patient, and sales interactions thoroughly, address service concerns, and escalate complex matters to the appropriate internal team when needed. • Monitor daily order flow and transaction activity to confirm completion, identify exceptions, and follow up on outstanding items. • Recognize opportunities to recommend additional products or services that align with customer needs during service interactions. • Work collaboratively with internal departments to remove obstacles, improve turnaround times, and support successful task completion. • Contribute ideas for workflow enhancements and follow established customer service standards, quality expectations, and internal procedures.
2026-08-22T00:00:00Z