1 result for Client Services Specialist in Toronto, ON
Customer Service Representative
- Thornhill, ON
- remote
- Contract / Temporary to Hire
-
17.6 - 18 CAD / Hourly
- We are looking for a Customer Service Representative to join a service-focused team in Ontario on a Contract basis. This opportunity is ideal for someone who enjoys balancing administrative work with direct customer support while helping manage a high volume of outstanding claim-related activity. The role begins as a 3-month contract with the potential to continue based on business needs and performance.<br><br>Responsibilities:<br>• Create and issue claim-related documents, including member letters, third-party communications, consent paperwork, and requests connected to official reports.<br>• Enter and process authorized payments tied to claim files, such as appraisal costs, invoice reimbursements, and report fees.<br>• Assist the Total Loss team by assembling and sending proof of loss packages to support timely claim resolution.<br>• Obtain external documentation, including police and fire incident reports, to support file review and investigation activities.<br>• Forward property damage claim files to legal counsel when requested and ensure records are handled accurately.<br>• Receive, organize, and distribute incoming correspondence so that documents are directed to the correct teams without delay.<br>• Contact customers by phone to collect first notice of loss details for claims submitted outside regular business hours or through online channels.<br>• Respond to incoming calls as needed and direct each inquiry to the appropriate department in an efficient and thorough manner.
- 2026-08-26T00:00:00Z
