<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
<p><strong>Office Assistant (with Growth Opportunity into Customer Service)</strong></p><p>Are you looking to start your career in a supportive and dynamic office environment, with a clear path to growth? We are seeking a detail-oriented and motivated <strong>Office Assistant</strong> to join our team. This role begins with providing clerical and administrative support to ensure smooth day-to-day operations, and will transition into a <strong>Customer Service Representative</strong> role as you gain experience and training.</p><p><strong>What You’ll Do</strong></p><p><strong>As an Office Assistant, you will:</strong></p><ul><li>Provide general clerical support including filing, scanning, and data entry.</li><li>Assist with order processing and documentation.</li><li>Support office staff with administrative tasks and special projects.</li><li>Answer and direct phone calls and emails as needed.</li></ul><p><strong>As you transition into Customer Service, you will:</strong></p><ul><li>Interact directly with customers to process orders, answer inquiries, and resolve concerns.</li><li>Enter orders and issue acknowledgements in a timely manner.</li><li>Provide pricing, delivery, and shipping information.</li><li>Communicate changes and updates to customers.</li><li>Assist with export documentation and international shipping requirements.</li><li>Maintain accurate customer records and open new accounts.</li><li>Collaborate with the Scheduler, Sales Manager, and Supply Chain team to ensure customer satisfaction.</li></ul>
<p>We are looking for an experienced Accounts Payable Specialist to join our client's team in Toronto, Ontario. This is a 1-2 month contract which offers an opportunity to manage various financial and administrative tasks, ensuring seamless payment processes and vendor relations. The ideal candidate will bring strong organizational skills, attention to detail, and a collaborative mindset to support the finance team effectively.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process vendor invoices and employee expense reimbursements in a timely manner.</p><p>• Perform account reconciliations across various divisions, such as finance, marketing, and other support departments.</p><p>• Develop and maintain vendor profiles and system assets to ensure accuracy and functionality.</p><p>• Manage accounts payable processes, including clearing payments and overseeing organizational transactions.</p><p>• Liaise with vendors to resolve invoice statuses and provide remittance details as needed.</p><p>• Address employee inquiries regarding vendor payments, reimbursement processes, and submission guidance.</p><p>• Monitor and ensure the correct application of cost centres and budget codes within financial workflows.</p><p>• Facilitate invoice submission and approval processes while ensuring compliance and operational efficiency.</p><p>• Work collaboratively with a small finance team to meet deadlines and uphold high performance standards.</p>
<p>We are seeking a dynamic and detail-oriented <strong>Services Solutions Specialist</strong> to bridge the gap between technical service delivery and strategic marketing. This role is ideal for a professional who thrives in a cross-functional environment and can translate complex service capabilities into compelling business value.</p><p><strong>Responsibilities</strong></p><ul><li>Develop and maintain technical marketing materials, case studies, and service documentation</li><li>Create clear, engaging content that communicates service value to diverse audiences</li><li>Collaborate with the marketing team to ensure technical accuracy in campaigns</li><li>Update and refine product positioning materials throughout the service lifecycle</li><li>Lead technical writing and response development for complex RFPs and proposals</li><li>Analyze customer requirements and align them with service capabilities</li><li>Coordinate cross-functional teams to gather technical inputs and pricing</li><li>Ensure proposal content reflects actual service delivery capabilities</li><li>Participate in daily service department planning and operations</li><li>Provide strategic and analytical support to service teams</li><li>Act as a liaison between service operations and customer-facing functions</li><li>Support process improvement initiatives and service methodology development</li><li>Assist with escalated customer communications requiring technical expertise</li></ul><p><br></p>
<p>We are hiring for an experienced eCommerce Optimization & Search Specialist to join our client on a 3-month contract (with a potential to extend) role. This is an execution-focused role ideal for professionals with a strong background in search optimization, conversion rate optimization (CRO), and digital merchandising within a complex, SKU-intensive product environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Analyze on-site search and browse behavior to identify friction points, improve search-to-cart performance, and elevate the overall relevance and user experience.</p><p>• Optimize product discovery and digital merchandising using insights to surface adjacent, complementary, and high-performing SKUs.</p><p>• Collaborate with Category Management to improve taxonomy, filtering, and product placement on PLPs and SRPs.</p><p>• Work closely with the Product Content team to ensure product data supports optimized search, browse, and add-to-cart behavior.</p><p>• Monitor search dashboards (e.g., COVEO, GA4) to resolve null or irrelevant result sets and reduce abandonment through alternate paths or query suggestions.</p><p>• Support and interpret A/B testing results to validate CRO hypotheses, partnering with Product and Analytics teams.</p><p>• Assist with the development of the on-site search enhancements roadmap and personalization strategies.</p><p>• Coordinate with third-party vendors and internal stakeholders on campaigns, product launches, and optimization projects.</p><p>• Track and prioritize multiple projects using project/workflow tools to meet deadlines and ensure transparency.</p><p>• Use customer feedback, analytics, and heatmaps to validate changes and guide continuous improvement efforts.</p>
<p><strong>Executive Assistant to CEO (Hybrid – Toronto, ON)</strong></p><p>A leading not-for-profit regulatory organization is seeking an <strong>Executive Assistant to the Chief Executive Officer (CEO)</strong> for a <strong>full-time, permanent</strong> position starting immediately.</p><p>This role offers an exciting opportunity to provide high-level executive and administrative support in a <strong>dynamic, professional, and mission-driven environment</strong> that values trust, transparency, and collaboration.</p><p><br></p><p><strong>About the Organization</strong></p><p>The organization regulates and supports a large professional community across Ontario, ensuring public confidence and trust in a key service sector. With a team of over 170 employees, it offers a <strong>collegial, hybrid work environment</strong> that emphasizes integrity, respect, and accountability.</p><p>Employees enjoy an inclusive culture that celebrates <strong>diversity, equity, and belonging</strong>, with meaningful opportunities for professional growth and engagement.</p><p><br></p><p><strong>The Role</strong></p><p>The <strong>Executive Assistant to the CEO</strong> will provide senior-level administrative support and act as a critical liaison between the CEO, Board of Directors, internal leadership, and external stakeholders.</p><p>The ideal candidate is a <strong>seasoned, highly organized professional</strong> with exceptional communication skills, strong business judgment, and the ability to manage confidential information with discretion. This role requires a proactive approach, strong attention to detail, and the ability to thrive in a fast-paced and sometimes ambiguous environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact between the CEO and internal/external stakeholders.</li><li>Manage calendars, coordinate meetings, and arrange travel and accommodations.</li><li>Prepare and format communications including memos, emails, reports, and presentations.</li><li>Support Board and Committee operations including <strong>minute-taking, meeting preparation, and follow-up</strong>.</li><li>Manage information flow, ensuring accuracy and confidentiality at all times.</li><li>Maintain organized filing and document management systems.</li><li>Anticipate needs and proactively support the CEO in achieving strategic and operational priorities.</li></ul>
We are looking for a dedicated Plant Support Analyst to join our team on a contract basis in Oakville, Ontario. In this role, you will provide first and second-level technical support for hardware and software issues, ensuring smooth operations within a manufacturing environment. This position requires a proactive individual who can manage help desk tasks, deploy systems, and maintain accurate documentation while delivering exceptional service to internal clients.<br><br>Responsibilities:<br>• Provide first and second-level support for hardware and software issues escalated from the Service Desk, ensuring timely resolution of technical problems.<br>• Document all support activities and resolutions in ServiceNow to maintain accurate and detailed records.<br>• Deploy hardware and software based on individual requests and project requirements, ensuring seamless integration into the work environment.<br>• Complete assigned tasks in project management systems to support internal client services and interdepartmental projects.<br>• Build and configure new PC images, ensuring systems are tailored to operational needs.<br>• Manage inventory stock levels, including shipping, receiving, and tracking computer devices.<br>• Create and update desktop and notebook images using imaging tools to meet deployment standards.<br>• Maintain accurate tracking of equipment in Active Directory, ensuring proper inventory management.<br>• Collaborate with team members to troubleshoot and resolve complex technical issues.<br>• Perform other duties as required to support the overall IT and operational needs of the organization.
<p>We are looking for an experienced Financial Analyst to join our team on a contract basis in Toronto, Ontario. In this role, you will support the sales department by managing financial processes, analyzing data, and ensuring the accuracy of billing and accounts receivable. This is a dynamic position that requires attention to detail and strong analytical skills.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Financial Planning and Analysis: </p><p>· Analyzing results, interpreting data, monitoring variances, identifying trends, making comparative analyses, and recommending actions</p><p>· Create financial models and reports for organizational decision support</p><p>· Assist with annual and quarterly actual, budgeting and forecasting processes and reporting</p><p> </p><p>Contract Management and Billing:</p><p>· Overseeing the billing cycle for all new and re-occurring revenue streams</p><p>· Review sponsorship and other revenue generating contracts/agreements and establish appropriate billing and revenue recognition in line with contractual terms</p><p>· Prepare manual invoices (when needed) for all revenue streams, checking data and supporting approvals, resolving discrepancies, and data entry</p><p>· In collaboration with other departments maintain up to date contract management system to track and report on actual, forecasted and budgeted revenues</p><p>· Prepare monthly commission reporting for sales team</p><p>· Successfully interact directly and independently with a variety of internal and external stakeholders on all aspects of contract management and billing</p><p> </p><p>Accounts Receivable and Collections: </p><p>· Responsible for monitoring receipt of payments and application through Microsoft B365</p><p>· Responsible for ensuring regular tracking of account aging and follow up activities to support timely collections</p><p>· Reconcile accounts, verify and balance data, and complete month-end and year-end entries and adjustments</p><p>· Provide reports/statements to third parties as required to manage accounts</p><p>· Correspondence with members, sponsors, other third parties and employees as needed in a professional and collaborative manner to resolve any billing or payment issues</p><p> </p><p>General ledger and accounting close:</p><p>· Responsible for completion of the month-end, quarter-end and year-end accounting close process for all revenue streams, accounts receivable, miscellaneous assets and other requirements as needed </p>
<p>Robert Half Technology is looking to hire a full time / permanent Global Operations Manager for a client that is rapidly expanding. They are offering great culture, stable work and opportunities for learning and growth.</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. </p><p><br></p><p>Due to high volume of applicants, those that accurately fit the requirements will receive a response. Thank you for understanding!</p><p><br></p><p>Role: Global Operations Manager </p><p>Type: Full time / Permanent</p><p>Industry: Confidential until discussion held</p><p>Location: West GTA Region</p><p>Compensation: $120k to $140k + 10% Bonus (as well as additional bonuses) + 4 weeks vacation (Additional 3 sick days) + Health benefits (Dental, medical and vison) + Great team / work culture</p><p><br></p><p>Requirements:</p><p>- 10+ years experience working in the IT Industry; last few years working at a Managerial capacity</p><p>- IAAS Experience would be ideal (Infrastructure as a service)</p><p>- Strong understanding and experience working at / with Data Centers</p><p>- Expert knowledge with servers, hosting (nature of their business); cloud platforms (Azure, AWS or GCP)</p><p>- Server configuration</p><p>- Project Management Skills</p><p>- Familiar with JIRA and Roadmap development</p><p>- Logistics and cross-border coordination skills</p><p>- Analysis, implementation, and evaluation of IT landscape</p><p>- Budgeting, forecasting, hiring and building a team</p><p>- Project management experience; strong pipeline of projects</p><p>- Strong communication skills; speaking technical to non-technical people</p><p>- Asset: PMP Certified </p><p><br></p>
<p>Robert Half is looking to hire a full time / permanent IT Director for a client that is rapidly expanding in the East GTA region. This is an exciting opportunity offering growth, stability and great work culture.</p><p><br></p><p>Please review the summarized information and apply if you are a good fit. Due to high volume of applicants, those that have accurate experience will receive a response. Thank you for your understanding.</p><p><br></p><p>Role: IT Director</p><p>Type: Full time / Permanent </p><p>Industry: Confidential</p><p>Location: East GTA (More information shared through discussion)</p><p>Compensation: $150k + $170k + Bonus (20%) + Vacation (With sick / PTO days) + Summer hours + Full Benefits with 100% coverage and RRSP's</p><p><br></p><p>Requirements:</p><p>- The main requirement we are looking for is someone that has decentralized IT functions and created IT presence from scratch in a new country.</p><p>- 12+ Years experience working in IT; at last 3 years experience as an IT Director </p><p>- Strong with Systems, Networks and Security; jack of all trades</p><p>- Managed development teams (hands on development not required)</p><p>- MS Dynamics 365 + Business Central (ERP / CRM); previously using INFOR</p><p>- MS Azure</p><p>- Compliance + Audit; ISO 270001</p><p>- Dashboards; Power BI; Reporting</p><p>- Modernization of IT environments; migrations from legacy platforms</p><p><br></p>
