<p>Our client is seeking a proactive and analytical Business Systems Analyst to support project-based initiatives within Capital Markets. This role is ideal for a self-starter who thrives in dynamic environments and is passionate about translating business needs into effective technology solutions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Agile Collaboration & Delivery</p><p>Actively participate in Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives. Work closely with Product Owners, Scrum Masters, developers, and QA teams to ensure user stories are well-defined and deliverables are aligned with business goals.</p><p>• Requirements Elicitation & User Story Development</p><p>Engage stakeholders to gather and refine business, financial, and operational requirements. Translate these into clear, actionable user stories with acceptance criteria that guide development and testing efforts.</p><p>• Data Analysis & Reporting</p><p>Conduct data analysis to support decision-making and identify root causes of system issues. Develop reports and dashboards that provide insights and support continuous improvement.</p><p>• Process & Systems Analysis</p><p>Analyze current business processes and systems to identify gaps and opportunities for improvement. Design solutions that enhance efficiency, compliance, and performance within Capital Markets operations.</p><p>• Stakeholder Engagement</p><p>Serve as a key liaison between business units and technical teams. Facilitate communication to ensure shared understanding of requirements, priorities, and timelines.</p><p>• Continuous Improvement & Agile Mindset</p><p>Champion Agile principles and contribute to a culture of continuous learning and improvement. Identify opportunities to enhance team velocity, product quality, and stakeholder satisfaction.</p><p><br></p><p><br></p>
We are looking for an IT Support Analyst to join our team in Toronto, Ontario, on a contract basis. In this role, you will deliver responsive and detail-oriented technical support to both staff and advisors within the financial services industry. You will collaborate closely with the IT Service & Operations Manager and various IT teams to ensure smooth and efficient resolution of technical issues.<br><br>Responsibilities:<br>• Provide timely and effective technical support for desktops, laptops, and other hardware devices.<br>• Troubleshoot and resolve issues related to Citrix, Cisco, and Android technologies.<br>• Assist users with deskside support, ensuring their systems and devices function optimally.<br>• Configure, maintain, and repair computer hardware, including Dell technologies.<br>• Collaborate with IT teams to address infrastructure and security concerns.<br>• Document and track support requests to ensure efficient resolution and follow-up.<br>• Offer guidance and training to users on system functionalities and best practices.<br>• Diagnose and resolve software and hardware compatibility issues.<br>• Ensure all technical solutions align with organizational standards and security protocols.<br>• Participate in system updates and maintenance tasks as required.
We are looking for a skilled Dynamics 365 (CE) Developer to join our team in Mississauga, Ontario. In this role, you will leverage your expertise in Microsoft Dynamics 365 Customer Engagement and related cloud technologies to design and implement innovative business solutions. This position involves working with cross-functional teams to ensure the delivery of scalable, efficient systems that meet organizational needs.<br><br>Responsibilities:<br>• Design and develop customized solutions within the Dynamics 365 Customer Engagement platform to meet business requirements.<br>• Collaborate with stakeholders to gather, analyze, and translate complex business needs into technical specifications.<br>• Implement integrations using Power Platform tools, including Power Apps, Power Automate, and Power BI.<br>• Customize model-driven apps, forms, and dashboards to enhance user experience and functionality.<br>• Develop plugins and workflows using C# and JavaScript to automate processes and improve system efficiency.<br>• Build secure and scalable integrations with Azure services such as Logic Apps, Functions, and Web APIs.<br>• Manage deployments and version control using Azure DevOps and CI/CD pipelines.<br>• Provide technical support and guidance during implementation and post-deployment stages.<br>• Ensure solutions adhere to best practices, technical standards, and security protocols.<br>• Stay updated on advancements in Microsoft technologies to recommend innovative improvements.
<p>Robert Half is partnering with an industry-leading client to identify a dynamic and visionary Director of Project Management. This leader will play a key strategic role in establishing and overseeing an enterprise Project Management Center of Excellence, reporting directly to the SVP, IT.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support the SVP, IT in establishing a robust center of excellence (CoE) for enterprise project management across the organization.</li><li>Define and implement project management standards, including developing criteria for certifications, success metrics, methodologies, and toolsets.</li><li>Create and lead a Project Management CoE that upskills project management practitioners and actively shares industry best practices.</li><li>Oversee compliance with enterprise project management policies and standards.</li><li>Manage project prioritization requests from business units to determine staffing, training, tools, and software needs to support company objectives.</li><li>Provide relevant data and analyses for executive leaders to evaluate which project proposals offer the highest strategic value and alignment.</li><li>Work closely with executives to define and communicate project priorities, implementation schedules, risks, and opportunities.</li><li>Drive investment decisions in tools, processes, and workforce required for optimal project portfolio management, risk reviews, document controls, and training.</li><li>Set and review annual performance targets for team members, ensuring individuals and teams meet key objectives.</li><li>Delegate work to a team of Project Managers, Program Managers, and Business Analysts, while defining clear team roles and operating models.</li><li>Mentor and line-manage project teams, actively supporting career growth and skills development.</li></ul><p><br></p><p><br></p>
We are looking for an experienced Full Stack Developer to join our team on a long-term contract basis. Based in North York, Ontario, this role involves contributing to the development of robust and scalable solutions while working on both back-end and client-side scripting. The ideal candidate will bring expertise in building efficient microservices, implementing clean architecture principles, and utilizing modern cloud technologies.<br><br>Responsibilities:<br>• Design, develop, and optimize microservices architecture to ensure scalability and maintainability.<br>• Implement and maintain clean architecture and domain-driven design principles across projects.<br>• Develop RESTful APIs and ensure seamless integration with front-end components.<br>• Manage and optimize relational databases like Azure MySQL for high-performance applications.<br>• Utilize containerization tools such as Docker and orchestration platforms like Kubernetes to streamline deployments.<br>• Collaborate with cross-functional teams to leverage cloud platforms, particularly Microsoft Azure.<br>• Apply Infrastructure as Code methodologies using tools like Terraform.<br>• Ensure secure application development by adhering to best practices for OAuth 2.0, OpenID Connect, and encryption.<br>• Establish and maintain CI/CD pipelines to support automated deployments and testing.<br>• Monitor distributed systems using appropriate logging and tracking tools to ensure reliability.
<p>Robert Half is looking to recruit a full time / permanent Systems Configuration Specialist to join a client that is rapidly expanding in the east GTA region. This is an exciting opportunity offering growth, stability and excellent work culture!</p><p><br></p><p>Please take a look at the summarized information below and apply if you are a good fit. Due to the high volume of applicants, those that fit the requirements closely will receive a response - Thank you for your understanding.</p><p><br></p><p>Role: Systems Configuration Specialist</p><p>Type: Full time / permanent</p><p>Location: East GTA</p><p>Compensation: $65k to $70k + Annual Bonus (Individual performance / company performance ) + 3 Weeks Vacation + 6 PTO days + Benefits including ESP</p><p><br></p><p>Requirements + Responsibilities:</p><p>• 4+ years experience as Business Analyst or Technical Analyst (or similar)</p><p>• Experience working with business requirements – Understanding how requirements are translated into technical documents; IT based projects</p><p>• Experience working in payment cards (ideally); financial or banking or software industry is acceptable</p><p>• Understands workflows and business processes; business process mapping – VISIO, SALESFORCE etc.</p><p>• Setting up workflows from scratch (configuration); technical acumen</p><p>• Banking operations / back office banking knowledge</p><p>• Software implementation experience</p><p>• Strong communication – Most clients are in USA; research maybe required</p><p>• Product is a low code solution and by configuration they mean “Workflows”</p><p>• ASSET: Understanding of Java / J2EE / Web-based applications; SQL – This is not an in-depth technical role</p>
We are looking for an experienced ITSM Specialist to join our team on a contract basis in Oakville, Ontario. In this role, you will leverage your expertise in IT service management to optimize processes and ensure seamless operations. This position provides an excellent opportunity to work on a variety of ITSM functions, including incident, request, and change management, while using ServiceNow as a primary tool.<br><br>Responsibilities:<br>• Manage IT service management processes such as incident, request, and change management, ensuring compliance with best practices.<br>• Administer and configure the ServiceNow platform to support business objectives and streamline workflows.<br>• Oversee hardware and software management activities, ensuring proper tracking and documentation.<br>• Develop and maintain knowledge management systems to support internal teams and drive process improvements.<br>• Provide guidance and expertise on ITIL processes, ensuring adherence to organizational standards.<br>• Troubleshoot and resolve issues within the ITSM environment, taking ownership of tasks and delivering solutions efficiently.<br>• Collaborate with stakeholders to identify opportunities for process optimization and improved service delivery.<br>• Maintain strong customer service standards by addressing concerns and providing timely support.<br>• Support the implementation and adoption of ITSM best practices across the organization.
