3 results for Customer Service Manager in Surrey, BC

Client Experience Administrator

Vancouver, BC
onsite
Permanent
55000 - 65000 CAD / Yearly
Our client is a top diversified wealth management firm and are searching to fill the position of Client Experience Administrator. This person will be responsible for the front of house in a beautiful Downtown Vancouver office. You will be the first point of contact for all high net worth clients entering the premises, and will set the standard for the rest of the company. This is a great opportunity for someone who is searching for a stable, encouraging, and sociable environment. The main duties of this person are:<ul><li>Provide administrative support to the front of house and act as first point of contact for ultra high net worth clients.</li><li>Manage email inbox and inbound calls.</li><li>Manage the company fax and distribute mail to advisors.</li><li>Support the business with facilities management.</li><li>Assist with planning and organization of events for employees</li><li>Coordinate with other departments for any relevant client queries.</li><li>Ensure appropriate setup of meeting rooms - tech, catering, equipment.</li></ul>
2026-07-14T00:00:00Z

Corporate Account Manager

Surrey, BC
onsite
Permanent
90000 - 129000 CAD / Yearly
We are partnering with a leading, global industrial manufacturer to support their search for a Corporate Account Manager to represent their business across British Columbia, with a primary focus on the Greater Vancouver market. This is a high-impact, externally facing role responsible for managing and growing strategic, large-scale corporate accounts. The successful candidate will act as the senior commercial representative in the region, owning key relationships and driving long-term, profitable growth within a competitive and evolving market. The Role Reporting to senior leadership, this role carries full responsibility for account strategy, customer relationships, and regional market growth. You will work autonomously while collaborating closely with internal stakeholders across sales, operations, supply chain, and product development. This position is ideal for a commercially driven professional who thrives in relationship-led sales, strategic account management, and market development. Key Responsibilities<ul><li>Manage and grow a portfolio of strategic and large corporate accounts across British Columbia</li><li>Develop and execute account strategies, including pricing, service models, and long-term agreements</li><li>Act as the primary point of contact for customers, building relationships at all levels, including executive stakeholders</li><li>Identify and secure new business opportunities while optimizing existing accounts for profitability</li><li>Lead contract negotiations and pricing discussions aligned with business objectives</li><li>Monitor market trends, competitor activity, and industry dynamics to inform strategy</li><li>Collaborate cross-functionally with internal teams to ensure seamless service delivery and customer satisfaction</li><li>Prepare and manage sales forecasts, reporting, and performance metrics</li><li>Contribute to the development of annual business plans and long-term market strategies</li></ul>
2026-07-06T00:00:00Z

Sales and Dispatch Manager

Burnaby, BC
onsite
Permanent
80000 - 100000 CAD / Yearly
Robert Half is partnering with a well-established and growing organization in the construction materials industry to recruit a Sales & Dispatch Manager for its Fort St. John operation. This confidential client has been serving Northern British Columbia for decades and has earned a strong reputation for delivering quality products, exceptional customer service, and dependable project execution. As the business continues to invest in growth and expand its market presence, they are seeking an experienced leader to drive sales, oversee dispatch operations, and lead a high-performing team. This is an excellent opportunity for a motivated leader who enjoys building customer relationships, developing teams, and playing a key role in operational success. Reporting directly to the General Manager, the Sales & Dispatch Manager will be responsible for leading business development initiatives while overseeing daily dispatch operations and managing a team of drivers. This is a hands-on leadership role that blends sales, operations, customer relationship management, and people leadership. The successful candidate will have experience within the construction, ready-mix concrete, aggregates, building materials, or related industries and possess a strong hunter mentality with the ability to develop long-term customer relationships while ensuring operational excellence. Key ResponsibilitiesSales & Business Development<ul><li>Partner with senior leadership to develop competitive pricing strategies and project quotations.</li><li>Manage existing key customer accounts while actively pursuing new business opportunities and projects.</li><li>Identify new markets and develop relationships to expand market share.</li><li>Build and maintain strong partnerships with contractors, developers, municipalities, and industry stakeholders.</li><li>Conduct customer visits, joint sales calls, and networking activities to strengthen business relationships.</li><li>Represent the organization at industry events, trade shows, and association meetings.</li><li>Monitor market trends, competitor activity, and pricing to identify growth opportunities.</li><li>Maintain accurate sales activity, forecasting, and pipeline management using CRM software.</li></ul>Leadership & Operations<ul><li>Lead, mentor, coach, and develop a team of drivers and dispatch personnel.</li><li>Recruit, hire, onboard, and train new employees as required.</li><li>Conduct ride-alongs, performance reviews, and ongoing coaching sessions.</li><li>Foster a positive, safety-focused culture built on accountability and exceptional customer service.</li><li>Collaborate with Operations and senior leadership to develop and execute daily operational plans.</li><li>Oversee dispatch activities to ensure efficient scheduling, routing, and customer deliveries.</li><li>Monitor fleet maintenance and equipment scheduling to ensure vehicles remain safe, reliable, and professionally maintained.</li><li>Participate in operational planning meetings to ensure production and delivery targets are consistently achieved.</li><li>Ensure compliance with company policies, safety regulations, and operational procedures.</li></ul>
2026-07-14T00:00:00Z