<p>Robert Half is pleased to present an exceptional opportunity for a Senior Member Services Representative to join our North York client, a Benefits and Pensions Administration Service.</p><p><strong>Your Role</strong></p><p> As a Senior Member Services Representative, you will serve as an expert resource for members, resolving both routine and complex inquiries related to pension and benefits. You will also mentor junior staff and help shape the service delivery approach.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver outstanding member service via phone, and email communication with empathy, accuracy, and efficiency.</li><li>Guide members through administrative processes such as enrollment, retirement applications, and plan education.</li><li>Prepare and issue member documentation, ensuring timely and accurate information.</li><li>Participate in member seminars, individual consultations, and union meetings.</li><li>Review member updates and documentation for accuracy; coordinate pension payment instructions with custodians.</li><li>Reconcile monthly and yearly pension payments in all forms.</li><li>Coach and support junior representatives to uphold service standards.</li><li>Identify and implement opportunities to enhance processes and member satisfaction.</li></ul><p><br></p>
