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14 results for Customer Service Specialist in St. Catharines, ON

Customer Service Representative
  • Welland, ON
  • onsite
  • Permanent
  • 50000.00 - 55000.00 CAD / Yearly
  • <p>At Robert Half, we connect exceptional talent with innovative companies dedicated to partnership and operational excellence. Our client is a global technology and service leader in manufacturing, driven by a commitment to becoming “partners in performance” with every customer. You’ll be part of a team that delivers world-class solutions on a local level, combining expertise, technology, and close collaboration for measurable results.  This role is ideal for candidates looking for hands-on ownership, and ongoing professional development in a collaborative, locally-empowered setting. You’ll gain access to innovative resources and make an impact by optimizing manufacturing operations for industry-leading customers.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Work directly with Account Managers to ensure customer requirements are net</li><li>Order entry, enter customer orders promptly and accurately into SAP</li><li>Monitor and verify inventory availability for incoming orders; coordinate logistics to fulfill shipments to end customers.</li><li>Work closely with demand planners to ensure needs are met</li><li>Manage invoicing processes to ensure timely and error-free customer billing.</li><li>Support shipping and receiving activities to confirm all documents and goods match requirements.</li><li>Reconcile inventory levels and assist in preparing accurate invoices.</li><li>Actively follow up on order progress with production, shipping, and logistics teams to resolve issues and maintain customer satisfaction.</li></ul>
  • 2025-11-11T21:53:58Z
Bilingual Customer Service Associate
  • Markham, ON
  • onsite
  • Temporary
  • - CAD / Hourly
  • <p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
  • 2025-11-03T16:28:59Z
AR and Billing Specialist
  • Oakville, ON
  • onsite
  • Permanent
  • 65000.00 - 70000.00 CAD / Yearly
  • <p>Our client, a growing service company in Oakville, is seeking an Accounting Analyst to join their finance team. This is an exciting opportunity for a detail-oriented professional with a strong background in high-volume Accounts Receivable (AR), collections, and financial reconciliations.</p><p><br></p><p>If you thrive in a fast-paced environment and enjoy working with numbers, problem-solving, and collaborating with cross-functional teams, this role is for you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>·        Accounts Receivable (AR) & Collections – 80%</p><p>·        Manage high-volume AR transactions (3,500+ invoices per month).</p><p>·        Oversee and execute collections processes, ensuring timely payments from customers.</p><p>·        Monitor aging reports and proactively follow up on outstanding balances.</p><p>·        Investigate and resolve discrepancies related to payments and invoices.</p><p>·        Accounts Payable (AP) Support – 10%</p><p>·        Process low-volume AP transactions, including vendor payments and approvals.</p><p>·        Assist in reviewing and coding invoices for accuracy and compliance.</p><p>·        Month-End Close & Reconciliations – 10%</p><p>·        Assist with bank and account reconciliations, ensuring accuracy in financial reporting.</p><p>·        Support journal entries and financial reporting as part of month-end close.</p><p>·        Work closely with the finance team to improve processes and reporting efficiency.</p>
  • 2025-10-22T15:34:15Z
Operations Specialist
  • Toronto, ON
  • onsite
  • Temporary
  • 32.30 - 37.40 CAD / Hourly
  • <p>We are looking for a dedicated Operations Specialist to join our team in Toronto, Ontario. In this long-term contract role, you will play a key part in optimizing operational processes and ensuring seamless workflow management. This is a great opportunity to contribute your expertise in data processing, customer service, and enterprise systems to drive efficiency and support organizational goals.</p><p><br></p><p><br></p><p><strong>Job Responsibilities: </strong></p><p>●       Understanding the basic business and store operations, as well as the business & store structures, Effectively & efficiently compile data base of store information</p><p>●       Responsible for weekly and monthly information creation for stores and store operations team</p><p>●       Managing Company wide tasks, following through until completions cross-functionally</p><p>●       Flexibly adopt the information depending on the business needs</p><p>●       Develop the routine communication cross-functionally to achieve the goals.</p><p>●       Manage and ensuring customer facing store information, most up to date</p><p>●       Acquire the data analyses skills and reflect to the information and communication for the future</p><p>●       Review business reports to identify future focus points</p><p>●       Meet deadlines, leading internal teams, accurately provide information in details, but understanding the priorities</p><p><br></p>
  • 2025-10-24T18:54:00Z
Credit Analyst
  • St. Thomas, ON
  • remote
  • Permanent
  • 70000.00 - 80000.00 CAD / Yearly
  • <p>Are you an analytical and detail-oriented professional with a passion for credit management and financial systems? We’re seeking a Credit Specialist to join a growing Finance team. In this role, you’ll be responsible for assessing credit risk, managing credit limits, and supporting automation and reporting initiatives that strengthen financial operations across North America.</p><p><br></p><p>Our client is a long-standing leader in the logistics and trade management industry, helping businesses move goods efficiently across borders. The organization is known for its collaborative culture, commitment to innovation, and focus on delivering exceptional customer service.</p><p><br></p><p>What You’ll Do</p><ul><li>Conduct credit reviews for new and existing customers using financial analysis and risk assessment tools.</li><li>Recommend and maintain credit limits and payment terms based on customer profiles and market conditions.</li><li>Review and manage customer credit agreements to ensure compliance with company policies and regional regulations.</li><li>Maintain and update credit data within Microsoft Dynamics 365 Finance & Operations and Customer Engagement (CE/CRM) platforms.</li><li>Collaborate with IT and Finance teams to ensure seamless integration of credit workflows across ERP and CRM systems.</li><li>Support automation and reporting initiatives using Power BI and Excel-based analytics.</li><li>Partner with Sales, Operations, and Compliance to ensure smooth onboarding of new customers, including credit vetting and documentation.</li><li>Liaise with banking partners and accounts receivable insurance providers to maintain accurate credit profiles and ensure proper coverage.</li><li>Provide timely documentation and updates to support credit insurance renewals and claims.</li><li>Monitor customer payment behaviour and proactively address delinquencies or credit risks in coordination with internal teams.</li><li>Deliver regular reports to the VP of Finance on credit exposure, customer risk trends, and portfolio performance.</li><li>Use data analytics to identify opportunities for process improvement and risk mitigation.</li></ul><p><br></p><p>What You Bring</p><ul><li>Post-secondary education in Accounting, Finance, or Business Administration (CPA or credit designation an asset).</li><li>3+ years of experience in credit analysis, credit management, or accounts receivable within a corporate environment.</li><li>Proficiency in Microsoft Dynamics 365 Finance & Operations, CRM systems, and advanced Excel skills.</li><li>Experience with Power BI or other reporting tools preferred.</li><li>Strong analytical mindset and attention to detail with the ability to interpret financial data and assess risk.</li><li>Excellent communication and collaboration skills across departments and with external partners.</li></ul><p><br></p>
  • 2025-11-11T19:38:45Z
Claims Admin
  • Thornhill, ON
  • remote
  • Temporary
  • 17.10 - 19.80 CAD / Hourly
  • We are looking for a detail-oriented Claims Admin to join our team on a contract basis in Thornhill, Ontario. In this role, you will support claims and distribution reporting while enhancing operational efficiency. This is an exciting opportunity for someone who enjoys working in a dynamic environment and is eager to deliver effective solutions.<br><br>Responsibilities:<br>• Compile and manage a variety of reports for claims and distribution across multiple business lines.<br>• Utilize Microsoft applications to create and improve reports and data enhancements.<br>• Process and streamline operational requests from various business units to improve information storage, access, and presentation.<br>• Collaborate with stakeholders to gather requirements, provide updates, and present findings with adjustments based on feedback.<br>• Efficiently sort, organize, and distribute incoming correspondence to the appropriate teams or departments.<br>• Maintain regular communication with the Operations Specialist lead to report on responsibilities and progress.
  • 2025-11-17T18:34:18Z
Accounts Receivable Analyst
  • Mississauga, ON
  • onsite
  • Temporary
  • 23.00 - 25.00 CAD / Hourly
  • <p>Our client is seeking an experienced Accounts Receivable Specialist to support high-volume, complex transactions within a fast-paced environment. The ideal candidate brings strong SAP experience, excellent communication skills, and a proactive approach to managing customer accounts and resolving issues.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Complete full analysis of assigned customer accounts to ensure accuracy and resolve discrepancies.</li><li>Apply customer payments, reconcile accounts, and monitor outstanding balances.</li><li>Proactively resolve collection issues, disputed transactions, deductions, and short payments.</li><li>Communicate frequently with field teams on issues impacting customer accounts.</li><li>Collaborate with 3rd-party partners to ensure tasks are completed accurately and on time.</li><li>Process customer trade spend deductions and apply them in the Trade Spend Management tool .</li><li>Maintain deductions within acceptable aging (< 60 days).</li><li>Identify invalid deductions and work with Key Account Managers to secure repayment.</li><li>Ensure proper documentation is provided by customers for all deductions.</li><li>Coordinate with logistics teams for backup on logistics-related deductions.</li><li>Validate pricing deductions and ensure setups in Compass are accurate.</li><li>Action post-audit deductions in a timely manner.</li><li>Create committed trade spend events.</li></ul>
  • 2025-11-18T22:48:37Z
Receptionist
  • Toronto, ON
  • onsite
  • Permanent
  • 50000.00 - 55000.00 CAD / Yearly
  • We are looking for a detail-oriented and friendly Receptionist to join our team in Toronto, Ontario. As the first point of contact for visitors and clients, you will play a vital role in creating a welcoming and organized environment. This position is ideal for someone with strong customer service skills and a passion for maintaining efficient office operations in a fast-paced setting.<br><br>Responsibilities:<br>• Greet and assist visitors, clients, and employees with courtesy and efficiency.<br>• Maintain accurate visitor records, ensuring all guests sign in upon arrival.<br>• Perform general administrative tasks, including data entry, filing, and managing office supplies.<br>• Address client and visitor inquiries, providing exceptional customer service at all times.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing shipments.<br>• Support the marketing team with seasonal mail-outs and other assigned tasks.<br>• Keep the reception area and lobby clean, organized, and welcoming.<br>• Monitor and restock office amenities such as coffee machines and snack bars, placing replenishment orders as needed.<br>• Manage multi-line phone systems, directing calls and taking messages efficiently.<br>• Complete additional responsibilities as assigned by management.
  • 2025-11-10T21:38:46Z
Outside Sales Representative
  • Oakville, ON
  • remote
  • Permanent
  • 75000.00 - 85000.00 CAD / Yearly
  • <p><strong>Outside Sales Representative</strong></p><p>Are you a results-driven, tenacious sales professional seeking a challenging role with uncapped earning potential? Do you thrive on building strong client relationships and closing deals? If so, we have an exciting opportunity for you!</p><p><strong>Position Overview:</strong></p><p> We are seeking an <strong>Outside Sales Representative (OSR)</strong> to take charge of managing and growing accounts while expanding new business opportunities. As an OSR, you will be the face of our industry-leading protective tapes and films products, trusted by clients across industries such as metal, plastics, glass, construction, and automotive sectors. Your mission is to achieve and exceed fiscal sales targets while demonstrating exceptional product knowledge and a customer-focused approach.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct in-field sales calls with both prospective customers and existing accounts.</li><li>Represent a wide range of high-quality protective solutions throughout your assigned territory.</li><li>Build and nurture lasting relationships with clients while steadily growing the account portfolio.</li><li>Manage a structured schedule of approximately 25 face-to-face client interactions weekly.</li><li>Regularly update CRM systems and maintain accurate sales reports.</li></ul><p>Thrive in a self-directed environment, managing your time and territory efficiently</p>
  • 2025-10-16T19:58:55Z
Accounts Payable Specialist
  • Toronto, ON
  • onsite
  • Temporary
  • 23.00 - 28.00 CAD / Hourly
  • We are looking for a detail-oriented Accounts Payable Specialist to join our team on a contract basis in Toronto, Ontario. In this role, you will be responsible for managing and maintaining financial transactions related to accounts payable, accounts receivable, and billing. This position offers an excellent opportunity to work in a fast-paced environment, ensuring compliance with financial policies and delivering accurate results.<br><br>Responsibilities:<br>• Verify invoices and expense reports to ensure accuracy and completeness.<br>• Process payments including wire transfers, cheques, and other methods, adhering to scheduled payment cycles.<br>• Maintain and update vendor records while promptly addressing vendor inquiries.<br>• Post vendor invoices and client disbursements with precision, ensuring accurate documentation.<br>• Scan and archive accounts payable invoices for record-keeping and audit purposes.<br>• Reconcile firm credit card charges and resolve payment discrepancies.<br>• Monitor accounts receivable, follow up on overdue accounts, and facilitate collections in line with company policies.<br>• Collaborate with the billing team to ensure timely invoicing of third-party client disbursements.<br>• Prepare financial reports related to accounts receivable and provide insights on collections.<br>• Support month-end and year-end financial closing procedures, ensuring all records are accurate and complete.
  • 2025-11-17T19:18:50Z
Marketing Manager
  • Mississauga, ON
  • onsite
  • Permanent
  • 100000.00 - 140000.00 CAD / Yearly
  • <p>Are you a marketing leader with experience in marketing and a passion for driving results? Our client seeks a hands-on, full-time Marketing Manager to guide strategy, execute campaigns, and oversee marketing operations for their regional business, while also working with the global marketing team. This position is a digital marketing generalist, leading top and bottom funnel marketing initiatives, with ROI in mind. This individual will manage 1 Marketing Specialist and be tasked with growing our client’s new and existing product portfolio.</p><p> </p><p>This role is an in-office position, 5x per week in office in Mississauga with 1-2x annual travel to the US. </p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and execute marketing strategies that support brand awareness and digital lead generation</li><li>Collaborate with sales and other departments to align efforts and create impactful top of funnel and bottom of funnel marketing programs</li><li>Oversee updates and maintenance of the company’s Canadian website</li><li>Manage marketing budgets, timelines, and deliverables to ensure projects are completed on time and within scope</li><li>Analyze marketing performance and present key metrics and recommendations to management</li><li>Manage a 1 Marketing Specialist and provide them with mentorship, training, support, and performance management </li><li>Ensure effective internal and external communications supporting marketing initiatives</li><li>Partner with external agencies for digital ad campaigns and paid advertising </li><li>Manage a marketing budget of 300K annually </li><li>Occasional travel required, including 1–2 trips per year to the US</li></ul>
  • 2025-11-17T19:04:08Z
Accounting Specialist
  • Guelph, ON
  • onsite
  • Contract / Temporary to Hire
  • 24.50 - 27.00 CAD / Hourly
  • <p>We are looking for an experienced Accounting Administrator to join our team in either the Guelph, Kitchener, or Cambridge, Ontario offices. This is a Contract to permanent position offering an exciting opportunity to perform a variety of accounting tasks while supporting project operations. The ideal candidate will have strong organizational skills, attention to detail, and excellent communication skills to work effectively in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Establish and maintain accurate project records by interpreting contract provisions and entering critical information into the accounting database.</p><p>• Ensure compliance with contract terms by verifying rate schedules, payment terms, tax components, and invoice templates.</p><p>• Process employee expense reports promptly and accurately, ensuring all necessary adjustments and entries are completed.</p><p>• Administer electronic timesheets, performing data entry and corrections to ensure accurate labor and billing records.</p><p>• Generate, review, and finalize invoices with required documentation, adhering to billing deadlines and client requirements.</p><p>• Upload invoices to designated client portals and ensure proper tracking of accounts receivable and payable.</p><p>• Monitor project revenue, identify variances, and adjust budgets as instructed, maintaining alignment with monthly accounting schedules.</p><p>• Create and distribute system-generated reports to support project managers.</p><p>• Maintain organized documentation in compliance with company policies and prepare for monthly accounting closures.</p>
  • 2025-11-14T20:39:06Z
Functional Business Analyst
  • Scarborough, ON
  • onsite
  • Temporary
  • 59.38 - 68.75 CAD / Hourly
  • <p><strong>Job Description: </strong>Functional Business Analyst</p><p><strong>Working Arrangement: </strong>hybrid, onsite as required </p><p><strong>Duration:</strong> 6+ months </p><p><strong>Overview:</strong></p><p> Our client in Scarborough is seeking an experienced Business Analyst to deliver engaging, hands-on SAP S/4HANA expertise to assist with a systems implementation for finance modules and submodules. The ideal candidate will have robust systems knowledge, a background in testing and training with S/4HANA, and a proven history of working with finance professionals through the implementation. </p><p><strong>Key Responsibilities:</strong></p><ul><li>Support User Acceptance Testing (UAT) by enabling teams to validate new system processes confidently.</li><li>Translate technical system concepts into clear, relatable content for users concerned about new processes and requirements.</li><li>Partner with finance leadership to schedule and execute knowledge-transfer sessions and documentation.</li><li>Lead in-person and virtual training sessions for finance teams, covering web-based systems, readiness surveys, and key S/4HANA submodules (AP, Controlling, GL, Treasury, Cash Management, Funds & Grants).</li><li>Develop and deliver presentations, workshops, and practical exercises tailored to various skill levels and roles across finance functions.</li><li>Serve as the go-to expert for post-launch troubleshooting and refresher training as required.</li></ul><p><br></p><p><br></p><p><br></p>
  • 2025-11-18T20:44:20Z
Graphic Designer
  • Etobicoke, ON
  • remote
  • Temporary
  • 30.00 - 45.00 CAD / Hourly
  • <p>We are looking for an experienced Graphic Designer to join our client on a long-term contract basis. This fully remote position offers an exciting opportunity to create high-quality visual content that supports marketing initiatives and strengthens brand identity. The ideal candidate will bring a blend of creative strategy and technical expertise to deliver impactful designs across digital, print, and web platforms.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement creative concepts that align with brand strategies and marketing objectives.</p><p>• Deliver art direction and design solutions for a variety of platforms, including digital, print, and experiential media.</p><p>• Collaborate with marketing managers and project managers to ensure project requirements are met effectively.</p><p>• Create and edit visual content such as images, videos, and graphics, ensuring brand consistency and technical accuracy.</p><p>• Design user interface elements and responsive templates for websites and mobile applications.</p><p>• Prepare and finalize files for both print and digital production, adhering to brand guidelines.</p><p>• Work with copywriters to align visual elements with compelling messaging and storytelling.</p><p>• Manage multiple projects simultaneously, ensuring deadlines are met and quality standards are maintained.</p><p>• Provide expert-level support in Adobe Creative Suite tools, including Photoshop, Illustrator, and InDesign.</p><p>• Respond to feedback and make revisions to ensure deliverables meet expectations.</p>
  • 2025-11-14T16:18:43Z