<p>We’re hiring an experienced Customer Service Manager to lead a team in a fast-paced B2B distribution environment. This role oversees daily service operations, system improvements (EDI, ERP, CRM), and drives efficiency across order management and customer communication.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead, coach, and support a team of Customer Service Representatives/ Order Desk </li><li>Oversee pricing checks, stock inquiries, order expediting, and issue resolution</li><li>Ensure high-quality service in a high-volume order environment</li><li>Improve EDI processes and enhance ERP workflows (Epicor Prophet 21 is an asset)</li><li>Strengthen CRM usage and partner with IT on system improvements</li><li>Collaborate with Operations, Sales, Purchasing, and IT on continuous improvement initiatives</li></ul><p><br></p><p><br></p>
<p>Our client is looking for a motivated and personable <strong>Field Sales Representative</strong> to support brand growth through direct, on-the-ground engagement. This role focuses on delivering product samples to potential customers, building relationships with local businesses, and driving sales opportunities within key markets.</p><p><br></p><p>The ideal candidate is energetic, self-motivated, and passionate about food innovation and sustainability, with the ability to confidently represent the brand in face-to-face interactions.</p><p><br></p><p>Compensation: This is not a commissioned role. Mileage reimbursement provided for approved business-related travel.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct regular visits to restaurants, retail stores, cafés, and other foodservice businesses to deliver product samples and introduce the brand.</li><li>Initiate conversations with restaurant owners, chefs, and store managers to present products and explore partnership opportunities.</li><li>Organize and conduct product samplings and demonstrations to increase brand awareness and generate new sales leads.</li><li>Build and maintain positive relationships with prospective customers and local partners.</li><li>Collect feedback from customers on product quality, usage, and market potential, and communicate insights to the sales and marketing teams.</li><li>Maintain accurate records of sales activities, customer interactions, and sampling outcomes.</li><li>Work toward weekly and monthly sales and outreach targets, supporting the acquisition of new accounts and local market growth.</li></ul><p><br></p>
