<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p>We are looking for an experienced Senior Accountant and Manager to join a well-established accounting firm in Trenton, Ontario. This role is ideal for a motivated individual with a strong background in audits, reviews, and tax services who thrives in a client-focused environment. You will play a vital role in delivering comprehensive accounting solutions to owner-managed businesses.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review financial statements, ensuring accuracy and compliance with accounting standards.</p><p>• Conduct audits, reviews, and Notice to Reader engagements for a variety of clients.</p><p>• Manage corporate and personal tax filings, providing expert guidance on tax planning and compliance.</p><p>• Build and maintain strong relationships with business owners to understand their needs and provide tailored advice.</p><p>• Oversee client accounts, including monitoring transactions and balances to ensure financial health.</p><p>• Address audit findings, providing recommendations for improvement and implementing solutions.</p><p>• Lead audit engagements, coordinating with team members to deliver high-quality results.</p><p>• Collaborate with internal and external stakeholders to support the growth and success of clients' businesses.</p><p>• Ensure all financial records are organized and up-to-date, adhering to regulatory requirements.</p><p>• Provide innovative strategies to clients, helping them optimize their financial operations and achieve growth.</p>
<p>We are looking for an experienced Accounting Manager to oversee financial operations and ensure accuracy across multiple entities. This contract position is based in Mississauga, Ontario, and offers the opportunity to manage complex accounting processes and provide strategic oversight. The ideal candidate will bring expertise in full-cycle accounting and intercompany transactions, while contributing to audit support and revenue management.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and review reconciliations prepared by staff to ensure accuracy and compliance with accounting standards.</p><p>• Manage intercompany transactions and oversee subsidiary accounting for Canadian and U.S. entities.</p><p>• Update and maintain spreadsheets related to subsidiaries and agency agreements, posting corresponding entries as required.</p><p>• Handle income tax accruals and ensure proper reporting across all entities.</p><p>• Support revenue management by overseeing large settlement payments and ensuring accounts payable staff prepare accurate transactions.</p><p>• Assist with audit preparation by maintaining detailed files and addressing audit team requests promptly.</p><p>• Prepare consolidated reporting for subsidiaries with staff reporting into them, ensuring financial integrity.</p><p>• Utilize QuickBooks Desktop and adhere to established standard operating procedures to streamline accounting processes.</p>
<p>Robert Half Canada is seeking an experienced Accounting Manager on behalf of a prominent investment advisory firm. This role offers the opportunity to oversee core accounting functions, lead a dedicated team, and support business objectives in a collaborative and fast-paced environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Oversee and manage daily accounting operations, including general ledger, accounts payable/receivable, reconciliations, and month-end and year-end close processes.</li><li>Ensure accurate and timely financial reporting and compliance with regulatory standards.</li><li>Develop and implement accounting policies, procedures, and internal controls.</li><li>Collaborate with cross-functional teams to support budgeting, forecasting, and strategic planning initiatives.</li><li>Lead and mentor accounting staff, fostering professional development and engagement.</li><li>Prepare financial statements and coordinate audit and tax processes with external partners.</li><li>Identify opportunities for process improvement and efficiency enhancements.</li></ul><p><br></p>
<p>This job posting is for a current contract vacancy with our client. We are looking for an experienced Project Manager to join the cargo team for a leading airline in Mississauga, Ontario. This long-term contract position involves managing complex projects related to equipment refurbishment and warehouse operations, supporting the team in achieving operational excellence. The successful candidate will work closely with stakeholders, vendors, and cross-functional teams to ensure project deliverables are met effectively and on time.</p><p><br></p><p>Responsibilities:</p><p>• Oversee equipment refurbishment projects, including warehousing tools and automated storage retrieval systems.</p><p>• Collaborate with operations teams and stakeholders during software launches and manage change processes.</p><p>• Track project deliverables and timelines, ensuring alignment with organizational goals.</p><p>• Coordinate monthly planning sessions with the cargo team to review progress and address challenges.</p><p>• Conduct regular walkthroughs of warehouse facilities with vendors to ensure compliance and progress.</p><p>• Work with real estate teams and third-party vendors to facilitate refurbishment activities.</p><p>• Utilize Microsoft tools to organize, track, and report project updates effectively.</p><p>• Hold stakeholders accountable for deliverables and ensure clear communication across all teams.</p><p>• Implement strategies to enhance supply chain efficiency within the cargo operations.</p><p>• Manage budgets, resources, and project risks proactively.</p>
<p>We are looking for an Office Services Manager to oversee and manage essential office operations within a detail-oriented services environment. This is a 6-month contract position based in Toronto, Ontario (working fully on site), where you will ensure smooth day-to-day site operations, maintain compliance, and foster a positive workplace experience. The role demands strong leadership and organizational skills to manage a variety of office services and collaborate effectively with stakeholders.</p><p><br></p><p>Responsibilities:</p><ul><li>Serve as the primary point of contact for local site leaders, employees, and leads for all operational concerns</li><li>Oversee site operations, including reception, security, emergency response planning, environmental health and safety, food services, supplies, asset and record management, recycling, transportation, and satisfaction surveys</li><li>Collaborate with leadership to foster a positive employee experience, address site needs, and act on survey and feedback input</li><li>Lead and implement site-level initiatives and best practices, partnering with the Regional Lead on planning and execution</li><li>Manage and forecast site operational budgets and costs in partnership with finance teams; identify opportunities for cost savings and service enhancements</li><li>Supervise contract administration, risk management, insurance, vendor relationships, and ensure legal compliance</li><li>Coordinate occupancy planning, seating assignments, office moves, facility projects, and property management services</li><li>Support onboarding, orientation, and recruitment efforts as well as IT coordination for new hires and site events</li><li>Organize and manage community relations and citizenship initiatives (e.g., employee events, charitable activities)</li></ul>
<p>Robert Half is recruiting for an ERP Integration Manager to lead the integration, optimization, and ongoing management of critical enterprise resource planning (ERP) systems. This is an exciting opportunity for a strategic and hands-on professional to oversee ERP system integration and ensure strong alignment across business processes and technology platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead end-to-end ERP system integration, including project planning, coordination, and execution across multiple business units.</li><li>Collaborate with internal stakeholders to gather business requirements and design integration solutions.</li><li>Oversee data migration, testing, deployment, and system maintenance, ensuring data integrity and security.</li><li>Manage and mentor a team of technical professionals to achieve project goals and support system users.</li><li>Develop and deliver end-user training and system documentation.</li><li>Coordinate with third-party vendors and manage relationships to maximize solution effectiveness.</li><li>Proactively communicate project progress and issues to leadership and stakeholders.</li></ul><p><br></p>
