We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. In this Contract-to-permanent position, you will play a key role in supporting claims processing and providing exceptional service to our members. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.<br><br>Responsibilities:<br>• Prepare and manage various forms and correspondence related to claims, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process payments on claim files, such as appraisal fees, glass claim invoices, and police report fees, ensuring accuracy and timeliness.<br>• Assist the Total Loss team by preparing and dispatching Proof of Loss documents to facilitate claim settlements.<br>• Request official documents, including police and fire incident reports, to support claims investigations.<br>• Coordinate the dispatch of Property Damage claim files to legal representatives as required.<br>• Organize, sort, and distribute incoming correspondence to the appropriate departments efficiently.<br>• Make outbound calls to members to collect First Notice of Loss details for new claims reported after-hours or online.<br>• Respond to inbound calls as needed, routing callers to the appropriate department based on their inquiries.
<p>We are currently seeking a Bilingual Collections Administrator to support our client’s on-site operations in Mississauga. This role requires fluency in both French and English and a strong understanding of the collections process. The successful candidate will be responsible for following up on overdue accounts, issuing formal termination notices, and working with customers to resolve outstanding balances in a professional and timely manner.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Initiate outbound calls and send emails to customers with overdue accounts to arrange payment</li><li>Issue formal notices of account termination to customers who remain unpaid after multiple reminders</li><li>Respond to inbound calls from customers regarding their overdue accounts, billing issues, or payment arrangements</li><li>Clearly explain account balances, payment options, and consequences of non-payment</li><li>Monitor and manage the collections shared inbox and ensure all inquiries are addressed promptly</li><li>Document all collection activities accurately within internal systems</li><li>Follow internal procedures to escalate unresolved accounts</li><li>Coordinate with internal departments to confirm service status, payment receipt, and account history</li><li>Track and manage pre-authorized payment rejections and assist customers in re-establishing payment methods</li><li>Support month-end reporting related to collections activities</li></ul><p><br></p>
<p>We are looking for an experienced Bilingual Collections Specialist for an on-site contract in Mississauga, Ontario. This is a great opportunity for someone fluent in English and French with business-to-business (B2B) collections experience who enjoys building relationships and resolving account issues in a professional environment. As a Bilingual Collections Specialist you’ll be responsible for managing customer accounts, following up on outstanding payments, and helping ensure cash flow remains on track. You’ll also work closely with internal departments to support smooth billing and account reconciliation processes.</p><p><br></p><p>Responsibilities:</p><ul><li>Make collection calls and send follow-ups to business customers regarding overdue invoices</li><li>Manage a high-volume portfolio of accounts, including tracking payment status and documenting communication</li><li>Research and resolve customer account issues such as short payments, missing invoices, and billing disputes</li><li>Re-send invoices, statements, and supporting documents as needed</li><li>Perform regular account reconciliations and update internal systems with payment activity</li><li>Collaborate with the sales and billing teams to ensure accurate account information</li><li>Assist in preparing reports related to collections, aging, and account status</li></ul>
<p>Robert Half is currently seeking a Senior AI Developer to support the design and development of enterprise-grade AI solutions for a leading client. This is a contract opportunity ideal for a seasoned professional with deep expertise in Azure AI services and a strong background in AI/ML architecture and solutioning.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, and deploy AI-powered solutions using Microsoft Azure services, including Azure OpenAI, Cognitive Search, Vision, Document Intelligence, and Cosmos DB.</li><li>Build and optimize Retrieval-Augmented Generation (RAG) pipelines, including advanced architectures like GraphRAG and OmniRAG.</li><li>Rapidly prototype AI applications for use cases such as document digitization, data vectorization, and content-driven AI workflows.</li><li>Contribute to the development of agent-based orchestration frameworks, integrating third-party APIs and modern platform capabilities.</li><li>Prepare, curate, and label structured training datasets for text and image-based AI models.</li><li>Stay current with emerging trends and best practices in AI/ML; evaluate and integrate new tools and frameworks for scalability and robustness.</li><li>Collaborate with cross-functional teams to deliver cloud-native applications, primarily using Python (experience with JavaScript/Node.js is an asset).</li><li>Interpret engineering documentation (e.g., diagrams, schematics) and incorporate relevant information into AI model training and workflows.</li></ul><p><br></p>
<p>Our banking client is seeking a Compliance Analyst to support the Chief Compliance Officer and Compliance Team in ensuring adherence to regulatory requirements and internal policies, including AML/ATF standards. The ideal candidate will play a critical role in safeguarding the integrity and reputation of the organization through compliance monitoring, investigation, reporting, and policy development. </p><p>LOCATION: Downtown Toronto, 3 days in-office</p><p><strong> </strong></p><p><strong>Key Responsibilities include (but are not limited to):</strong></p><ul><li>Conduct transaction monitoring, investigations, and KYC reviews to ensure compliance with AML/ATF regulations.</li><li>Maintain sanction lists and client databases, ensuring periodic reviews and reconciliations.</li><li>Monitor the effectiveness of compliance processes and update policies as needed.</li><li>Prepare compliance reports and assist with regulatory and Head Office reporting requirements.</li><li>Provide compliance support to business lines and deliver training on emerging risks and requirements.</li></ul>
