We are looking for an experienced Billing Analyst to join our team in Hamilton, Ontario. In this long-term contract role, you will play a key part in ensuring the accuracy and efficiency of utility billing processes. The position involves overseeing daily administrative tasks, managing customer inquiries, and maintaining utility ownership records to support smooth operations.<br><br>Responsibilities:<br>• Oversee daily administrative tasks related to utility billing, ensuring timely processing and accuracy.<br>• Reconcile utility accounts and general ledger entries by analyzing and summarizing adjustments.<br>• Maintain up-to-date records of utility ownership and process work orders efficiently.<br>• Audit meter readings, perform adjustments, issue refunds, and authorize debit transactions.<br>• Monitor and manage customer correspondence, including inquiries, complaints, and escalations.<br>• Cancel and reissue bills as necessary while overseeing collections processes.<br>• Provide exceptional customer service to utility clients, internal teams, and external stakeholders.<br>• Utilize advanced Excel skills to analyze data and generate reports.<br>• Conduct User Acceptance Testing (UAT) to ensure system functionality.<br>• Collaborate with financial institutions and external partners to support billing activities.
We are looking for an experienced Vendor Management Specialist to join our team in Markham, Ontario. In this role, you will oversee and optimize our vendor relationships, ensuring compliance with our Vendor Management Framework while supporting contract owners throughout the vendor lifecycle. You will play a pivotal role in developing processes, maintaining vendor records, and fostering efficient procurement practices to drive organizational success.<br><br>Responsibilities:<br>• Ensure compliance with the organization's Vendor Management Framework throughout all vendor-related activities.<br>• Provide guidance and support to contract owners during the vendor lifecycle, including procurement, due diligence, contract management, and performance monitoring.<br>• Develop and enhance tools, processes, and systems to streamline vendor management activities.<br>• Maintain and update the vendor register and inventory, ensuring data accuracy and accessibility.<br>• Assist contract owners in evaluating vendor risks and implementing appropriate mitigation strategies.<br>• Facilitate training sessions to improve understanding and application of the Vendor Management Framework.<br>• Generate insights and performance reports to optimize vendor spending and decision-making processes.<br>• Oversee timely contract renewals to ensure uninterrupted service delivery.<br>• Collaborate with business units and subject matter experts to address non-compliance or contract breaches.<br>• Update contract records to reflect vendor offboarding and contract terminations.
We are looking for an experienced IT Auditor to join our team in Hamilton, Ontario, on a long-term contract basis. In this role, you will play a critical part in assessing and improving IT systems, ensuring compliance with established standards, and supporting audit functions to enhance organizational practices. This position offers an excellent opportunity to apply your expertise in IT auditing and cybersecurity compliance while contributing to the local government sector.<br><br>Responsibilities:<br>• Conduct audits of IT systems and processes to ensure compliance with relevant standards and internal controls.<br>• Evaluate and enhance the effectiveness of accounting software systems and enterprise resource planning (ERP) solutions.<br>• Develop and implement comprehensive audit programs to assess risks and identify areas for improvement.<br>• Analyze and interpret cybersecurity frameworks such as CobiT, SOC2, and ISO 27001 to guide compliance efforts.<br>• Prepare detailed audit reports and documentation, summarizing findings and actionable recommendations.<br>• Collaborate with internal departments to address audit findings and monitor the resolution of identified issues.<br>• Provide ongoing support for both internal and external audits, including evidence collection and reporting.<br>• Monitor IT compliance metrics and create reports to communicate outcomes to stakeholders.<br>• Assist in the development and maintenance of IT security policies and procedures.<br>• Act as a subject matter expert on internal controls and risk management within IT environments.
