We are looking for an experienced Call Center Specialist to join our team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless experience for all callers.<br><br>Responsibilities:<br>• Handle inbound calls and provide guidance on claim statuses, form submissions, and other inquiries related to the class action lawsuit.<br>• Research and locate answers to caller questions using available resources and relay accurate information.<br>• Collect detailed caller information when an escalation is required, ensuring proper verification of data.<br>• Maintain a high level of professionalism and empathy while addressing caller concerns.<br>• Utilize customer service software and CRM tools to document interactions and track resolutions.<br>• Follow established protocols to ensure compliance with legal and organizational guidelines.<br>• Collaborate with team members to identify solutions for complex issues and improve service processes.<br>• Manage multiple tasks efficiently while adhering to deadlines and high-quality standards.<br>• Contribute to the development of best practices to enhance the overall caller experience.
<p>Our client is ooking for a highly organized and detail-oriented Executive Assistant to join their team in Ottawa, Ontario. This contract position offers an opportunity to support senior executives in a dynamic communications environment. The ideal candidate will possess excellent communication skills and the ability to manage multiple priorities efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and maintain executive calendars, ensuring schedules are optimized and conflicts are resolved.</p><p>• Act as a liaison with government agencies, adhering to proper protocols and processes.</p><p>• Organize and facilitate meetings, both in-office and virtual, ensuring all arrangements are seamless.</p><p>• Arrange travel itineraries and accommodations, managing all related logistics.</p><p>• Assist in the preparation of briefs, supporting documents, and presentations for executive use.</p><p>• Handle expense reporting and ensure financial records are accurately maintained.</p><p>• Manage document preparation, including photocopying, scanning, and filing as required.</p><p>• Utilize tools such as CRM systems, Cisco Webex Meetings, and Kronos Timekeeping System to support administrative operations.</p><p>• Collaborate with internal teams to ensure smooth communication and execution of tasks.</p>
