11 results for Customer Service Manager in Ottawa, ON

Accounting Manager/Supervisor

Ottawa, ON
onsite
Permanent
110000.00 - 129000.00 CAD / Yearly
Accounting ManagerOur client is seeking an experienced Accounting Manager to join their Finance team in a fast-paced, challenging, and exciting work environment. Reporting directly to the Chief Financial Officer, the Accounting Manager will lead, plan, and optimize the operations of the Finance unit.This opportunity is ideal for a strategic and collaborative finance leader who enjoys working with a variety of stakeholders, driving process improvements, and mentoring high-performing teams. The successful candidate will bring strong technical accounting expertise, sound business judgment, and at least five years of people leadership experience.Key Responsibilities Strategic and Business Planning<ul><li>Prepare, analyze, and present monthly financial reports to managers, executive leadership, provincial stakeholders, and the Board of Directors</li><li>Identify and recommend new technologies to improve financial processes and support the efficient completion of finance activities</li><li>Lead and support the transition to new accounting software over the next 1–2 years, including process redesign where needed</li></ul>Operations Management<ul><li>Oversee the financial activities, transactions, and accounting processes performed by Finance Unit staff and the Industrial Product Program Unit</li><li>Review current workflows and develop or adapt processes to reflect operational changes and improve efficiency</li><li>Plan, schedule, and coordinate interim and year-end audits with external auditors and internal teams</li><li>Partner with the Chief Financial Officer, Controller, and Financial Policy Manager to communicate audit results to the Audit Committee and Board of Directors</li><li>Prepare ad hoc financial reports and analysis as required</li><li>Approve implementation of and ensure compliance with accounting policies and procedures</li><li>Ensure all account reconciliations and key financial controls are completed accurately and on time</li><li>Perform cash flow analysis and support effective financial planning</li><li>Strengthen internal controls and risk management practices to support sound financial management</li></ul>People Leadership<ul><li>Lead, manage, and support Finance Unit staff</li><li>Recruit, train, coach, and mentor team members in the completion of financial activities</li><li>Oversee the performance management program, including staff supervision, evaluation, and development</li><li>Foster a collaborative team culture that supports continuous learning and succession planning within the Finance Unit</li></ul>
2026-05-01T18:28:49Z

Finance Manager

Ottawa, ON
onsite
Temporary
35.63 - 41.25 CAD / Hourly
Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. Our Not-for-Profit client seeks a Finance Manager to lead project financial stewardship and partner closely with Program Directors and Managers on budgeting, forecasting, donor compliance, reporting, and financial decision support. This role is responsible for ensuring strong financial controls, accurate reporting, and compliance across multi-year, multi-partner project The Finance Manager’s duties will include: · Lead project budgeting, forecasting, cash flow planning, and variance analysis· Monitor financial performance and provide insights to support strategic decisions· Ensure compliance with donor guidelines, contribution agreements, and restricted funding requirements· Prepare and oversee timely financial reports, dashboards, and audit support· Review transactions, reconciliations, revenue recognition, and internal controls· Manage partner financial reporting, due diligence, training, and compliance oversight· Support procurement reviews, contract compliance, and financial risk monitoring· Improve financial systems, tools, templates, and processes across projects
2026-04-28T19:04:55Z

Business Systems Analyst

Ottawa, ON
onsite
Permanent
75000.00 - 85000.00 CAD / Yearly
Our Valued client is looking for a Business Systems Analyst with manufacturing experience to join their team in Ottawa's West-End supporting and optimizing an ERP operations within a well-established aerospace manufacturing environment. In this role, you will collaborate with various departments to optimize our business processes and ensure the seamless operation of our systems. This position offers an exciting opportunity to contribute to a dynamic organization while leveraging your technical expertise and analytical skills. Responsibilities:<ul><li>Act as the on-site ERP support lead during and after SAP implementation</li><li>Support the transition from Cincom to SAP</li><li>Provide Tier 3 functional support to plant users</li><li>Partner with Corporate IT on system configuration and issue resolution</li><li>Support manufacturing execution systems and ERP functionality</li><li>Ensure ERP data integrity through validation and process review</li><li>Troubleshoot system issues and escalate technical concerns appropriately</li><li>Develop dashboards and reporting using Excel, Power BI, and related tools</li><li>Support Sales Engineering, Finance, and Operations teams</li><li>Assist with user training and change management initiatives</li><li>Identify process improvements within a traditionally paper-driven plant environment</li></ul>
2026-04-06T12:58:40Z

Dispatcher

Ottawa, ON
onsite
Permanent
65000.00 - 75000.00 CAD / Yearly
We are looking for a Dispatcher to support daily service operations for our client in Ottawa's West-End. This position coordinates technician schedules, keeps service information organized, and ensures customers and internal teams receive accurate updates throughout the day. The successful candidate will balance dispatching duties with administrative tasks related to work orders, billing support, and service tracking in a fast-paced environment. Responsibilities:• Coordinate technician assignments by matching service requests with availability, qualifications, and travel efficiency.• Maintain an up-to-date dispatch schedule and adjust appointments as priorities, delays, or urgent calls arise.• Gather key service details from customers and communicate accurate job information to technicians before arrival.• Open, update, and finalize work orders in scheduling systems while recording labour, materials, and service outcomes correctly.• Monitor field activity throughout the day to support on-time completion and respond quickly to cancellations or unexpected issues.• Act as a central communication point between customers, technicians, and management by sharing status updates and operational concerns.• Help prevent service interruptions by resolving scheduling conflicts and coordinating required parts or supplies with inventory or warehouse staff.• Prepare service documentation needed for invoicing and direct billing-related questions to the appropriate team when required.• Use dispatch and reporting tools to review response times, technician utilization, and overall service efficiency.• Promote compliance with company procedures and safety expectations when assigning work, particularly for complex or weather-sensitive service calls.
2026-04-30T14:58:47Z

Accounting Manager/Controller

Ottawa, ON
onsite
Permanent
80000.00 - 110000.00 CAD / Yearly
Due to a retirement, our downtown client is looking for an experienced Accounting Manager or Controller to oversee financial operations and support sound business decisions in Ottawa, Ontario. This role is responsible for maintaining accurate reporting, strengthening internal controls, and guiding the finance function through month-end, year-end, and audit activities. The successful candidate will report to the Director of Finance and work closely with leaders across the organization to promote consistent accounting practices, manage compliance obligations, and help the accounting operations team operate efficiently. Responsibilities:• Direct the daily work of the finance and accounting function, providing leadership, guidance, and performance oversight to team members.• Manage core accounting activities across the organization, including the general ledger, payables, receivables, payroll administration, and cash management.• Prepare and review monthly, quarterly, and annual financial statements to ensure reporting is accurate, complete, and delivered on schedule.• Monitor financial records and banking transactions to maintain strong data integrity and dependable reporting outcomes.• Advise leadership on financial results, cash flow considerations, budgeting impacts, and practical strategies for responsible use of resources.• Refine accounting procedures and promote consistent application of policies across departments and operating areas.• Coordinate the annual external audit, organize supporting documentation, and address audit questions or findings in a timely manner.• Evaluate financial and regulatory risks, assess the effectiveness of internal controls, and implement improvements where needed.
2026-04-24T19:08:45Z

Sr Financial Systems Manager

Ottawa, ON
remote
Contract / Temporary to Hire
50.00 - 70.00 CAD / Hourly
Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. Our telecommunications client is seeking a Senior Financial Analyst for a six-month term with the possibility of extension. This role is perfect for professionals who thrive in enterprise planning and want to drive impact through modeling and financial reporting solutions. The Senior Financial Analyst’s duties will include:· Developing, maintaining, and optimizing the use of Adaptive Planning models for financial planning and analysis (FP& A)· Independently building and configuring models in Adaptive Planning· Collaborating across teams to translate business requirements into scalable Adaptive/Workday solutions.· Building, refining and automating Adaptive planning models for budgeting, forecasting, and scenario planning· Ensuring accuracy, consistency, and compliance in financial reports and dashboards.· Other related duties as required
2026-05-01T18:28:49Z

Account Executive

Suite 520, ON
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
Our start up SaaS client is looking for an Account Executive to help grow their customer base by building strong relationships and guiding prospective clients through the buying process. This is a full-time/permanent role based in Ottawa. Advantages:-Competitive salary (100-120K + Commission in the 5–10% range, with a 1.5x accelerator for hitting 100% quota)-Full benefits + RRSP-24 vacation days-Fully remote for the first 6 months (Hybrid once the office is ready)-Opportunity for advancement-Great culture Responsibilities:• Generate new business opportunities by researching target organizations, initiating outreach, and advancing sales prospects through each stage of the sales cycle.• Lead tailored software presentations, both virtually and in person, to demonstrate how the platform addresses specific operational and business needs.• Maintain an organized sales pipeline by recording client activity, monitoring deal progress, and preparing accurate revenue forecasts using CRM platforms.• Manage commercial discussions by preparing proposals, addressing pricing considerations, and securing signed agreements that support sales objectives.• Build lasting connections with prospective clients by learning their priorities and serving as a consistent point of contact through onboarding.• Collaborate with internal teams such as marketing, product, and customer success to align customer feedback, product positioning, and account growth strategies.• Identify opportunities within existing accounts to expand service adoption through additional features, licenses, or complementary offerings.
2026-04-29T14:13:46Z

Administrative Coordinator

Ottawa, ON
onsite
Temporary
27.71 - 32.09 CAD / Hourly
We are looking for an experienced Administrative Coordinator to support a busy non-profit organization in Ottawa, Ontario. This Long-term Contract position is well suited to someone who brings strong organizational judgement, clear communication, and the ability to manage competing priorities with care and accuracy. The successful candidate will play a key role in keeping administrative activities, schedules, records, and event-related coordination running smoothly across multiple teams. Responsibilities: • Manage complex calendars, arrange meetings, and coordinate appointments to support day-to-day operational needs. • Prepare, submit, and reconcile travel and expense claims using approved expense management processes and tools. • Maintain organized documentation, records, and tracking logs to ensure materials and administrative information remain accurate and accessible. • Coordinate event booth logistics, including scheduling, materials preparation, and communication with internal stakeholders. • Provide administrative support to several departments by handling routine office tasks and responding to operational requests. • Assist with customer service and general inquiries by delivering timely, attentive, and helpful communication. • Use collaboration and scheduling platforms to organize meetings, distribute updates, and support smooth team coordination.
2026-04-29T20:48:43Z

Payroll Specialist

Kanata, ON
onsite
Temporary
32.00 - 37.00 CAD / Hourly
We are looking for a detail-oriented Payroll Specialist to join our client’s team in Kanata, Ontario on a Contract basis. This opportunity is well suited to someone who is confident managing end-to-end payroll activities, takes ownership of their work, and brings a strong sense of accountability to day-to-day operations. The successful candidate will support payroll accuracy, contribute to financial reconciliations and analysis, and work effectively with payroll and accounting systems in a fast-paced environment. Responsibilities:• Administer payroll for a workforce made up primarily of salaried employees, while also ensuring accurate processing for hourly team members.• Review payroll records for accuracy, resolve discrepancies, and complete reconciliations in a timely manner.• Support accounting activities by tracking prepaid expenses, accruals, and fixed asset information as part of regular financial processes.• Prepare and analyze payroll-related data to help maintain compliance and support reporting needs.• Use Ceridian/Dayforce and other payroll or accounting platforms to carry out payroll and related administrative functions.• Assist with benefits and payroll adjustments, ensuring records are updated correctly and employee information is maintained accurately.• Collaborate with finance and internal stakeholders to address payroll inquiries and improve the reliability of payroll operations.
2026-04-30T14:58:47Z

Sr. Accountant

Kingston, ON
remote
Temporary
39.00 - 45.00 CAD / Hourly
Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. Our hospital client seeks a remote Financial Analyst for a six-month term. This key role requires a strong focus on both internal and external financial reporting, including the accurate recognition of revenue tied to both global and activity-based funding. The Financial Analyst’s duties will include: · Overseeing accurate revenue recognition for all activity-based funding sources· Administering and supervising inventory accounting processes, year-end reconciliations, and related journal entry transactions· Maintaining and updating financial master data· Preparing and analyzing financial reports for internal stakeholders and external program,· Managing accounts payable payment runs and GR/IR reconciliations.· Completing monthly, quarterly, and annual analysis and reporting of the full customer sub-ledger and associated account reconciliations.· Collaborate with stakeholders to develop and maintain approved Purchase Service Agreements within the organization’s SAP structures.· Other duties as required
2026-04-30T15:13:42Z

Plant Controller

Bath, ON
onsite
Permanent
110000.00 - 130000.00 CAD / Yearly
Our client is seeking an experienced Plant Controller to join a manufacturing operation near Kingston, Ontario. This on-site role is ideal for a finance leader who brings strong manufacturing experience and enjoys partnering with plant leadership to drive performance, improve visibility, and support operational decision-making. Key responsibilities include:· Partnering with senior leaders and operating teams to provide financial insight that supports business decisions· Analyzing monthly financial results, explaining variances, and identifying opportunities to improve profitability and cost management· Leading budgeting, forecasting, and mid-range planning activities· Building financial models and conducting analysis to evaluate trends, risks, and opportunities· Preparing journal entries and reconciliations to ensure accurate financial records· Producing management reports and presentations that translate financial data into clear business insights· Maintaining strong financial controls and supporting compliance with internal policies and reporting requirements· Overseeing inventory and fixed asset accounting· Supporting health, safety, and environmental expectations across areas of responsibility
2026-04-29T19:28:44Z