6 results for Customer Service Manager in Ottawa, ON

Office Administrator

Ottawa, ON
onsite
Permanent
65000.00 - 66000.00 CAD / Yearly
Robert Half is partnering with a client that's looking to add an Office Administrator to their team. This is a full-time/permanent role on site. Advantages:-Competitive salary (65K)-Full benefits + RRSP matching-3 weeks vacation + Christmas closure-Excellent culture Responsibilities: • Welcome employees, visitors, and clients with professionalism, creating a positive and well-organized front desk experience.• Keep the reception area, conference rooms, and shared office spaces clean, orderly, and ready for daily use.• Manage incoming and outgoing mail, packages, courier services, and deliveries with accuracy and efficiency.• Provide support for general office questions and assist with routine administrative tasks as needed.• Monitor office supply inventory and coordinate reordering to ensure essential items remain in stock.• Submit maintenance requests and collaborate with property management to address and resolve facility-related concerns.• Prepare boardrooms and meeting spaces, confirm audiovisual equipment is working properly, and restore rooms after meetings.• Arrange employee travel, including transportation, hotel accommodations, and itinerary coordination.• Partner with external IT vendors to assist with equipment orders, troubleshooting, and technology setup.• Support meetings and events by scheduling appointments, coordinating catering, working with vendors, and tracking office-related receipts and expenses.
2026-06-11T16:23:46Z

IT Product Manager

Ottawa, ON
onsite
Permanent
80000.00 - 100000.00 CAD / Yearly
Our valued Client is seeking a IT Product / Program Manager to support a national organization within a shared services environment. This role is responsible for overseeing key digital platforms, managing incoming requests from multiple business units, and driving clear prioritization to ensure efficient and effective delivery of technology solutions. This position is ideal for someone who thrives in a fast-paced, stakeholder-driven environment and is comfortable taking ownership, making decisions, and driving outcomes. Responsibilities:• Manage the intake, assessment, and prioritization of technology-related requests across multiple business units• Act as the primary point of contact between business stakeholders and technical teams• Build and maintain a structured backlog of initiatives, enhancements, and requests• Set and communicate priorities based on business impact, urgency, and organizational goals• Monitor product performance, identify issues, and coordinate bug tracking and resolution activities to maintain reliable user experiences.• Work with technical and business teams to support cloud-based platforms, CMS environments, and digital product enhancements across tools such as WordPress, Drupal, Kentico, and IMIS.• Engage with stakeholders from areas such as sales, marketing, and customer service to ensure product decisions reflect user and business requirements.• Contribute to innovation opportunities by assessing emerging technologies, including AI and mobile capabilities
2026-06-08T20:18:46Z

VP/Director of Finance

Ottawa, ON
onsite
Permanent
180000.00 - 220000.00 CAD / Yearly
Vice President of FinanceManufacturing Sector | Ottawa, ON | HybridDue to an internal promotion, our client in the manufacturing sector is seeking an accomplished Vice President of Finance to join its senior leadership team in Ottawa.This is a high-impact leadership role for a CPA-designated finance executive with deep experience in manufacturing and defence environments. The Vice President of Finance will serve as a strategic business partner to the local General Manager and work closely with the Corporate CFO in the U.S. to help drive financial performance, operational discipline, and long-term growth.The successful candidate will lead the financial direction of the Ottawa operation, combining strategic planning with hands-on oversight of financial reporting, forecasting, controls, and performance analysis. This leader will play a critical role in strengthening financial governance, supporting commercial and operational decision-making, and advancing initiatives that improve profitability, cash flow, and enterprise value.Key Qualifications<ul><li>CPA designation required</li><li>10+ years of progressive finance leadership experience, ideally within manufacturing and defence</li><li>Strong expertise in standard costing, pricing, and business case analysis</li><li>Proven experience strengthening internal controls and financial governance</li><li>Background working in large, complex organizations</li><li>Demonstrated success as an effective people leader</li><li>University degree in accounting, finance, business, or a related discipline; MBA considered an asset</li></ul>Key Responsibilities<ul><li>Serve as a senior finance partner to the General Manager and leadership team, providing insight to inform strategy, planning, and decision-making</li><li>Lead the annual budget process, rolling forecasts, long-range planning, and regular financial performance reviews</li><li>Evaluate pricing strategies, customer proposals, contract changes, and capital investments with a focus on margin, risk, and cash flow</li><li>Oversee the preparation of monthly, quarterly, and annual financial reporting for local and corporate stakeholders</li><li>Maintain strong accounting practices, internal controls, and compliance with audit and corporate governance requirements</li><li>Monitor cash flow, working capital, receivables, payables, and treasury-related activities in partnership with corporate finance</li><li>Partner cross-functionally with operations, supply chain, engineering, sales, and program management to improve cost performance and operational efficiency</li><li>Develop scenario models and decision-support analysis for strategic and commercial initiatives</li><li>Lead, mentor, and develop the finance team while supporting broader transformation and process improvement initiatives</li></ul>
2026-06-11T19:28:41Z

Dispatcher

Ottawa, ON
onsite
Permanent
65000.00 - 75000.00 CAD / Yearly
We are looking for a Dispatcher to support daily service operations for our client in Ottawa's West-End. This position coordinates technician schedules, keeps service information organized, and ensures customers and internal teams receive accurate updates throughout the day. The successful candidate will balance dispatching duties with administrative tasks related to work orders, billing support, and service tracking in a fast-paced environment. Responsibilities:• Coordinate technician assignments by matching service requests with availability, qualifications, and travel efficiency.• Maintain an up-to-date dispatch schedule and adjust appointments as priorities, delays, or urgent calls arise.• Gather key service details from customers and communicate accurate job information to technicians before arrival.• Open, update, and finalize work orders in scheduling systems while recording labour, materials, and service outcomes correctly.• Monitor field activity throughout the day to support on-time completion and respond quickly to cancellations or unexpected issues.• Act as a central communication point between customers, technicians, and management by sharing status updates and operational concerns.• Help prevent service interruptions by resolving scheduling conflicts and coordinating required parts or supplies with inventory or warehouse staff.• Prepare service documentation needed for invoicing and direct billing-related questions to the appropriate team when required.• Use dispatch and reporting tools to review response times, technician utilization, and overall service efficiency.• Promote compliance with company procedures and safety expectations when assigning work, particularly for complex or weather-sensitive service calls.
2026-06-08T20:18:46Z

Finance Administrator

Ottawa, ON
onsite
Permanent
65000.00 - 70000.00 CAD / Yearly
Robert Half is partnering with an excellent organization that's looking to add an experienced Finance Coordinator to their growing team. This is a full-time/permanent role. Advantages:-Competitive salary (65-70K)-Full benefits + RRSP matching-3 weeks vacation + sick days-Christmas Closure-Hybrid work model (3 days on site) after probationary period-Excellent team and culture Responsibilities:• Prepare and process a high volume of monthly invoices• Manage accounts payable by coding and entering vendor invoices, identifying discrepancies, and resolving issues• Handle employee expense claims and reconcile visa statements with supporting documentation, addressing inconsistencies with cardholders• Perform accounts receivable duties, including conducting customer collection calls to ensure timely payments• Set up and maintain project budgets and financial records within the project management system• Conduct bank reconciliations and prepare deposits, along with other banking-related tasks• Maintain strong relationships with vendors and clients by addressing inquiries and concerns efficiently• Assist with year-end financial processes and reporting• Organize and maintain financial records, ensuring a structured and accessible filing system• Provide backup support for other finance roles during peak periods or staff absences
2026-06-12T15:05:10Z

Project Administrator

Gloucester, ON
onsite
Permanent
75000.00 - 85000.00 CAD / Yearly
Robert Half is partnering with a well established organization that's looking to add a Project Administrator to their team. This is a full-time/permanent role on site. Advantages:-Competitive salary (75-80K)-Full benefits-3 weeks vacation-Free parking-Great team-Opportunity for advancement Responsibilities:• Coordinate daily administrative activities for roofing projects, ensuring records, schedules, and key updates are kept accurate and accessible.• Assemble and maintain project documentation such as contracts, work orders, submittals, permit records, and closeout packages.• Arrange crew assignments, subcontractor bookings, inspections, deliveries, and equipment rentals to support project timelines.• Monitor milestones, job progress, and permit status, and provide timely updates to project managers and internal stakeholders.• Act as a central point of communication among customers, field supervisors, vendors, and office teams to keep projects aligned.• Maintain detailed files for change orders, RFIs, insurance documents, warranty information, and compliance-related paperwork.• Support purchasing activities by tracking material orders and helping coordinate supplies required for roofing work and site safety.• Review invoices, code expenses, assist with billing administration, and help monitor project costs against approved budgets.• Assist & track required documentation from trades such as WSIB Certificates, Ministry of Labour form, valid insurance certificates and Health & Safety documents.• Update project management systems with scheduling details, notes, and financial information, and prepare reports on progress, labour hours, and outstanding issues.
2026-05-29T16:13:49Z