We are looking for an experienced Call Center Specialist to join our team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless experience for all callers.<br><br>Responsibilities:<br>• Handle inbound calls and provide guidance on claim statuses, form submissions, and other inquiries related to the class action lawsuit.<br>• Research and locate answers to caller questions using available resources and relay accurate information.<br>• Collect detailed caller information when an escalation is required, ensuring proper verification of data.<br>• Maintain a high level of professionalism and empathy while addressing caller concerns.<br>• Utilize customer service software and CRM tools to document interactions and track resolutions.<br>• Follow established protocols to ensure compliance with legal and organizational guidelines.<br>• Collaborate with team members to identify solutions for complex issues and improve service processes.<br>• Manage multiple tasks efficiently while adhering to deadlines and high-quality standards.<br>• Contribute to the development of best practices to enhance the overall caller experience.
<p>Our client one hour East of Ottawa is seeking an In-Direct Tax Manager. Reporting to the Controller - Commercial, the Manager, Tax and Compliance will provide support to ensure accurate and timely tax compliance reporting for MacEwen Petroleum and related companies.</p><p><br></p><p><strong>Very good opportunity to grow in to Tax Manager. This is a fully on site role.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p>-Preparing returns and analysis, and documentation for all direct and indirect taxes for the group of companies.</p><p>-Partnering with business departments to define measure, analyze, and improve controls, reports, and tax-related processes.</p><p>-Tax accounts for financial reporting purposes to ensure activity and balances are reconciled and appropriately reflect the Company’s tax position and status.</p><p>-Proactively and effectively supporting the management of tax audits and assessments by performing technical analysis and gathering documentation in support of the audit process.</p><p>-Maintaining and monitoring a tax compliance calendar to ensure all returns are filed in a timely manner.</p><p>-Ensuring that all necessary tax licenses are up to date.</p><p>-Gathering and preparing necessary documents and liaising with external service providers to prepare all corporate tax and information returns.</p><p>-Consistently monitoring and evaluating the internal processes and guidelines to ensure efficiency and providing recommendations on optimizing and automating the tax function while minimizing tax risks.</p><p>-Assisting with any tax matters associated with enterprise initiatives, business transactions and tax projects.</p><p>-Ensuring that procedural documentation is up-to-date and easily followed.</p><p>-Preparing estimates and monitor tax payments/refunds to assist the Treasury Group with short and long-term cash tax forecasts.</p><p>-Participating in special projects/performing technical research as assigned by management.</p><p>-Staying up to date on developments in Canadian tax law that impact the company.</p><p>-Creation of internal audit queries that will ensure all customers are setup accordingly.</p><p>-Other related duties as required or assigned.</p>
<p><strong>We are partnering with a client that's looking for a Bilingual Litigation Legal Assistant to join their organization. This is a full-time/permanent role. </strong></p><p><br></p><p><strong>Advantages:</strong></p><p>-Competitive salary (65-80K)</p><p>-Full benefits + RRSP matching</p><p>-3 weeks vacation with 3 PTO</p><p>-Hybrid (2 days on site)</p><p>-Excellent culture</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Maintain and update lawyers' calendars, ensuring timely reminders for meetings and appointments.</p><p>• Schedule and coordinate meetings, book conference rooms, and arrange refreshments while liaising with internal and external attendees.</p><p>• Organize travel arrangements, including bookings and related details, in collaboration with the support team.</p><p>• Handle administrative tasks such as photocopying, printing, managing couriers, and sending correspondence.</p><p>• Open and close legal files, oversee filing systems, and maintain accurate records.</p><p>• Conduct and coordinate conflict of interest research as required.</p><p>• Utilize efficient systems to manage and complete both short- and long-term tasks within deadlines.</p><p>• Assist with marketing efforts, including preparing pitches and presentations to support lawyers.</p><p>• Monitor emails and mail, ensuring client correspondence is appropriately directed or handled in the absence of the lawyer.</p><p>• Facilitate communication between lawyers and administrative support departments as needed.</p>
We are looking for an experienced Accounts Receivable Clerk to join our team on a contract basis in Ottawa, Ontario. This role is ideal for someone with strong communication skills and a background in managing financial transactions. As part of the real estate and property industry, you will play a key role in ensuring timely collections and accurate account reconciliations.<br><br>Responsibilities:<br>• Handle tenant collections, ensuring timely and accurate payments.<br>• Perform account reconciliations to resolve discrepancies and maintain financial accuracy.<br>• Process billing and invoicing with attention to detail.<br>• Manage cash applications and monitor payment statuses.<br>• Conduct commercial collections, ensuring adherence to company policies.<br>• Enter financial data into relevant systems with precision.<br>• Collaborate with team members to streamline accounts receivable processes.<br>• Generate reports on accounts receivable activities to assist in decision-making.<br>• Provide excellent customer service to tenants regarding payment inquiries.<br>• Utilize software tools such as Microsoft Excel, QuickBooks, and SAP for efficient data management.
<p>Our downtown Ottawa client is seeking an experienced <strong>Senior Internal Auditor</strong> who will provide support to the Manager Internal Audit and lead teams in internal audit.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Actively participates in department planning sessions to assist in developing a flexible audit plan.</li><li>Effectively and efficiently performs assigned work including: o Leading an audit team as the Auditor-In-Charge (AIC) to manage and complete assigned projects;</li><li>Preparing individual work programs for routine assignments and assisting in the preparation of work programs in more complex engagements; o Completing assigned work independently under the supervision of Manager or Director for more complex assignments; o Communicating effectively with the team, throughout the work; o Analyzing data in routine situations (in certain situations, uses audit tools to facilitate the analysis);</li><li>Preparing files and raising exceptions and providing value added recommendations; o Providing input into reports; and o Managing his/her own time within the approved budget.</li><li>Actively participates in team discussions, providing feedback to others within the group;</li><li>Builds and maintains networks with managers and employees;</li><li>Maintains currency in detail oriented standards (IIA, CIA, ISACA etc.) and applies these standards in every day interaction with clients and in the performance of work;</li><li>Maintains technical skills; and</li><li>Perform other administrative tasks as assigned in support of the overall department objectives.</li></ul>
<p><strong>Our client in the Crown Corp industry is looking to add a Bilingual Senior Specialist, Total Rewards to their HR team. This is a full-time/permanent role.</strong></p><p><br></p><p><strong>Advantages:</strong></p><p>-Competitive salary (89-111K)</p><p>-Full benefits + pension</p><p>-4 weeks vacation + 3 weeks sick time off</p><p>-HSA/Wellness </p><p>-Hybrid + flex hours</p><p>-Excellent team and manager</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Develop and implement pay equity, pension, benefits, and recognition reward policies aligned with organizational strategies and regulatory requirements.</p><p>• Manage compensation programs, including salary adjustments, merit increases, bonuses, and employee recognition initiatives.</p><p>• Provide expert advice and coaching to HR teams and business leaders regarding total rewards programs.</p><p>• Assess and refine total rewards strategies to ensure alignment with business objectives and workforce needs.</p><p>• Oversee system ownership and maintenance, ensuring tools and reporting mechanisms support organizational goals.</p><p>• Monitor and ensure compliance with governance standards, including regular reporting to regulatory bodies.</p><p>• Design and deliver educational programs on pay equity, retirement planning, and recognition rewards for employees and management.</p><p>• Develop communication materials such as booklets, intranet updates, and total rewards statements.</p><p>• Prepare executive-level briefings and presentations on program performance and strategic initiatives.</p><p>• Utilize analytics to evaluate compensation offerings and support data-driven decision-making.</p>
<p><strong>Robert Half is partnering with an excellent organization that's looking for a bilingual Finance Officer to join their team. This is a full-time/permanent role on site. </strong></p><p><br></p><p><strong>Advantages:</strong></p><p>-Competitive salary (65-70K)</p><p>-Full benefits + RRSP match</p><p>-Up to 4 weeks vacation + 15 sick days</p><p>-Free parking</p><p>-Excellent team</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Prepare and issue sales invoices accurately and in a timely manner.</p><p>• Conduct follow-up calls with customers to address overdue accounts and arrange payments.</p><p>• Generate detailed aging reports to monitor outstanding balances.</p><p>• Process and apply debits, credits, and payments, including cheques and credit card transactions.</p><p>• Manage employee expense claims by reviewing and processing them for reimbursement.</p><p>• Investigate and resolve customer disputes related to billing and payments.</p><p>• Create journal entries and assist in maintaining accurate financial records.</p><p>• Handle the bank reconciliation.</p><p>• Process the employees' payroll including bonuses, deductions, and taxes. </p><p>• Assist with the month end closing duties.</p><p>• Assist the Finance Manager with other financial duties.</p><p>• Reconcile monthly revenue accounts and support year-end closing and audit preparations.</p>
<p><strong>We are looking for an experienced Bilingual Senior Accountant to oversee critical financial operations for our client's organization. This is a fully remote, full-time/permanent role.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Preparation of Financial Statements:</strong></p><p>Compile, analyze, and generate accurate financial statements in accordance with accounting principles and company policies.</p><p>Ensure reporting adheres to regulatory compliance and reflects organizational performance.</p><p><br></p><p><strong>Budgeting and Forecasting:</strong></p><p>Develop annual budgets in collaboration with departmental leaders.</p><p>Prepare short and long-term financial forecasts to support strategic decision-making.</p><p><br></p><p><strong>Cash Flow Management:</strong></p><p>Manage cash flow to ensure adequate liquidity for the company’s operational needs.</p><p>Identify opportunities to optimize working capital and ensure timely payments and collections.</p><p><br></p><p><strong>Month-End and Year-End Close:</strong></p><p>Lead the month-end and year-end closing processes, including reconciliations and adjustments.</p><p>Provide accurate reporting and analysis to support performance evaluations.</p><p><br></p><p><strong>Audit Assistance:</strong></p><p>Assist with internal and external audit processes to ensure compliance and address risks effectively.</p><p>Compile and provide necessary documentation requested by auditors.</p><p><br></p><p><strong>Ensuring Accuracy and Compliance:</strong></p><p>Maintain compliance with financial regulations, industry standards, and internal policies.</p><p>Regularly review processes to identify improvement opportunities and maintain accurate records.</p>
<p><strong>We are partnering with an excellent organization looking to add an Estate & Corporate Legal Assistant to their team. This is a full-time/permanent role working hybrid.</strong></p><p><br></p><p><strong>Advantages:</strong></p><p>-Competitive salary (70-75K)</p><p>-Full benefits + RRSP matching</p><p>-3/4 weeks vacation + 12 personal days</p><p>-Hybrid work model (1 day on site)</p><p>-Great culture</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Ensure full compliance with the firm’s system, maintaining client files so that they are current, accurately documented, regularly closed, and properly coordinated for off-site storage with office clerks.</p><p>• Oversee billing and collections, including preparation of pre-bills, monthly invoice coordination, ongoing review of work-in-progress and aged accounts receivable, and proactive follow-up on outstanding payments.</p><p>• Support lawyer billing by verifying the accuracy of time entries and related details before approval, and entering lawyers’ time records when required.</p><p>• Manage all incoming and outgoing communications (telephone, email, mail), and process courier shipments to guarantee timely, professional delivery of documents and correspondence.</p><p>• Maintain systematic, organized filing—both paper and electronic—in line with firm protocols.</p><p>• Coordinate administrative tasks such as scheduling meetings, preparing supporting materials, updating calendars, and processing expense claims.</p><p>• Facilitate conflict searches and assist with file openings by gathering client identification and deposit information, preparing retainer agreements, and acquiring necessary signatures.</p><p>• Administer trust account duties including cheque requisition, payment information collection, and preparation and review of trust statements.</p><p>• Perform general assistant responsibilities such as document scanning and providing day-to-day administrative support to lawyers.</p>
<p>Our client is looking for an experienced Accounts Payable Specialist to join their team in Ottawa, Ontario, on a contract basis. In this role, you will be responsible for managing a range of financial tasks, including accounts payable processing, ledger reviews, and invoice verification. This is an excellent opportunity to apply your expertise in accounting systems and contribute to the financial operations of a not-for-profit organization.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Process and manage accounts payable transactions, ensuring accuracy and compliance with organizational policies.</p><p>• Prepare subledger entries and review general ledger accounts to maintain accurate financial records.</p><p>• Reconcile balance sheet accounts and resolve discrepancies in a timely manner.</p><p>• Enter data into PeopleSoft for approval and payment processing.</p><p>• Review purchase orders and ensure proper documentation is in place.</p><p>• Complete month-end reconciliations and support accurate financial reporting.</p><p>• Verify invoices for accuracy and compliance with procurement policies.</p><p>• Manage accounts receivable tasks, including payment collection and vendor communication.</p><p>• Utilize Concur to support expense management and reporting.</p><p>• Collaborate with internal teams to streamline payment and procurement processes.</p>
<p>Our client is looking for a highly organized and detail-oriented HR Coordinator to join their team on a contract basis in Ottawa, Ontario. The successful candidate will play a key role in supporting various HR functions, including recruitment, onboarding, and administrative tasks. This position offers an excellent opportunity to contribute to meaningful work within a not-for-profit environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage the end-to-end recruitment process, including posting job openings, scheduling interviews, and coordinating candidate communications.</p><p>• Assist with the onboarding process by preparing employment offers, conducting orientation sessions, and ensuring all documentation is completed accurately.</p><p>• Oversee volunteer registration processes, ensuring compliance with organizational policies and requirements.</p><p>• Provide administrative support to HR functions, such as maintaining employee records and updating HR systems.</p><p>• Coordinate and track employee training programs to ensure compliance and skill development.</p><p>• Process payroll and benefits administration tasks using ADP Workforce Now and/or Dayforce systems.</p><p>• Support the implementation and management of HR policies and procedures.</p><p>• Address employee inquiries and provide guidance on HR-related matters.</p><p>• Collaborate with other departments to ensure smooth communication and alignment of HR initiatives.</p>
<p>Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals.</p><p>Our Crown Corporation client is seeking a Finance Consultant for a term of approximately three months. In this position you will provide recommendations on finance business processes</p><p><br></p><p><strong>The Finance Consultant’s duties will include:</strong></p><p>-Providing expert-level recommendations on accounting and finance processes such as Accounts Receivable, Accounts Payable and Asset Management</p><p>-Working with Finance teams to design and optimize business processes</p><p>-Developing and Standard Work Instructions and process documentation</p><p>-Reviewing and offering recommendations on Dynamics 365 configuration</p><p>-Other related duties as required. </p>
<p>Our client is ooking for a highly organized and detail-oriented Executive Assistant to join their team in Ottawa, Ontario. This contract position offers an opportunity to support senior executives in a dynamic communications environment. The ideal candidate will possess excellent communication skills and the ability to manage multiple priorities efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and maintain executive calendars, ensuring schedules are optimized and conflicts are resolved.</p><p>• Act as a liaison with government agencies, adhering to proper protocols and processes.</p><p>• Organize and facilitate meetings, both in-office and virtual, ensuring all arrangements are seamless.</p><p>• Arrange travel itineraries and accommodations, managing all related logistics.</p><p>• Assist in the preparation of briefs, supporting documents, and presentations for executive use.</p><p>• Handle expense reporting and ensure financial records are accurately maintained.</p><p>• Manage document preparation, including photocopying, scanning, and filing as required.</p><p>• Utilize tools such as CRM systems, Cisco Webex Meetings, and Kronos Timekeeping System to support administrative operations.</p><p>• Collaborate with internal teams to ensure smooth communication and execution of tasks.</p>
