Customer Service Manager Jobs in Ottawa, ON

General Manager of Operations

Ottawa, ON
onsite
Permanent
105000.00 - 140000.00 CAD / Yearly
Robert Half is partnering with an organization that's looking to bring on a General Manager of Operations to their team. This is a full-time/permanent role on site. Advantages: -Competitive salary (105-140K) + 10-15% bonus -Benefits + RRSP matching-4 weeks vacation-Free parking-Excellent culture and leadership team Responsibilities:• Guide and support Store Managers through regular coaching, performance discussions, and clear expectations tied to operational goals.• Convert company-wide objectives into practical plans for each location, including staffing needs, weekly priorities, and follow-up actions to address gaps.• Establish consistent approaches for onboarding, training, and performance management in partnership with external HR support.• Monitor key operational and financial indicators such as shop capacity, labour efficiency, repair volume, average transaction value, margin performance, and service conversion.• Partner with location leaders to improve scheduling, workflow organization, pricing discipline, and overall productivity in the service bays.• Work closely with senior leadership and finance partners on budgeting, forecasting, margin review, and explanations for operating variances across locations.• Oversee quality assurance activities, including site reviews, issue tracking, root cause investigation, and implementation of corrective measures.• Maintain high standards for customer service and compliance by tracking repeat repairs, warranty concerns, customer feedback, satisfaction results, and online reputation metrics.• Lead weekly operating reviews, prepare location-level and consolidated reporting, and ensure action items are completed within agreed timelines.• Manage vendor relationships, equipment upkeep, inventory practices, and the proper use of approved tools for inspections, reporting, training, and workflow control.
2026-09-15T19:33:42Z

IM/IT Manager

Ottawa, ON
onsite
Permanent
106000.00 - 125000.00 CAD / Yearly
Our Client is seeking an experienced Fully Bilingual IT Operations & Digital Transformation Manager to lead day-to-day technology operations while driving modernization and transformation initiatives across the organization.This is a hands-on leadership role for someone with a strong technical foundation who can also operate confidently with senior executives, vendors, and business stakeholders. What You'll Do<ul><li>Lead and develop an IT team responsible for technology operations, service delivery and end-user support.</li><li>Oversee infrastructure, cloud services, applications, cybersecurity and IT service management.</li><li>Drive technology modernization and digital transformation initiatives.</li><li>Provide strategic and tactical technology advice to senior leadership.</li><li>Manage external technology partners, vendors and managed service providers.</li><li>Establish and improve ITIL, change management, security and operational processes.</li><li>Support cybersecurity initiatives, risk management and technology governance.</li><li>Evaluate and introduce new technologies, including cloud and AI solutions.</li><li>Develop technology roadmaps and contribute to enterprise architecture and long-term planning.</li><li>Build strong relationships across the organization and translate technical concepts into business outcomes.</li></ul> The Ideal CandidateWe're looking for someone who has grown through the technical ranks into leadership — someone who understands how technology works but is equally comfortable discussing strategy, budgets, risk and transformation with senior leadership.Experience within government, public sector, regulated environments or large institutions is considered an asset.
2026-09-25T19:58:46Z

Premium Support IDM staff augmentation

Ottawa, ON
onsite
Temporary
102.00 - 110.00 CAD / Hourly
We are looking for an IAM/Active Directory Architect to provide specialized onsite identity and access management support for a client in Ottawa, Ontario. This Long-term Contract opportunity focuses on hands-on administration and configuration of OpenText (NetIQ) identity products, with a strong emphasis on delivering assigned work independently and efficiently. The successful consultant will bring practical experience with Advanced Authentication and will contribute through task-based delivery in a client-facing environment. Responsibilities:• Carry out onsite administration and configuration activities for OpenText (NetIQ) identity management solutions based on client-assigned priorities.• Complete defined IAM support tasks independently while maintaining accuracy, timeliness, and alignment with operational requirements.• Configure and support Advanced Authentication components to meet security and access control needs.• Assess technical requests, determine appropriate actions, and implement changes within the client environment.• Provide hands-on expertise for identity and directory services related to IAM and Active Directory architecture.• Document completed work, configuration updates, and key technical details to support continuity and knowledge sharing.• Collaborate with client stakeholders during onsite engagements to clarify requirements and report on task progress.
2026-09-28T19:14:09Z

VP/Director of Finance

Ottawa, ON
onsite
Permanent
120000.00 - 150000.00 CAD / Yearly
Controller (Bilingual)Location: Downtown Ottawa | Free ParkingIndustry: Not-for-Profit | Unionized EnvironmentOur client, a well-established national not-for-profit organization, is seeking a fully bilingual Controller to lead finance and administrative operations in a unionized environment. Reporting to senior leadership, this role supports an annual budget of approximately $41M and is responsible for financial stewardship, compliance, reporting, payroll oversight, and administrative leadership across national and regional offices.This is an excellent opportunity for a hands-on, collaborative finance leader who enjoys working in a mission-driven organization and can balance strategic insight with day-to-day operational execution.Key ResponsibilitiesFinancial Management & Reporting<ul><li>Lead the preparation and coordination of the annual operating budget of approximately $41M.</li><li>Oversee day-to-day accounting operations, including internal controls, cash flow, accounting policies, and investments.</li><li>Prepare financial statements, management reports, budget-to-actual analyses, and other financial reporting for leadership.</li><li>Monitor financial performance, investigate variances, and provide recommendations to senior leaders.</li><li>Ensure compliance with all statutory and regulatory requirements, including CRA, payroll, and Statistics Canada filings.</li><li>Act as the primary contact for internal and external audits and coordinate all related activities.</li><li>Support contract review and negotiations for goods, services, and cost-saving opportunities.</li><li>Provide financial guidance to internal stakeholders, vendors, financial institutions, and external partners.</li><li>Maintain and monitor membership-related financial and reporting data across multiple bargaining units.</li></ul>HR, Payroll & Administration<ul><li>Oversee payroll administration, employee benefits, and HR-related budget impacts.</li><li>Ensure compliance with collective agreements, employment legislation, and internal policies.</li><li>Support hiring administration, attendance tracking, benefits coordination, and employee support processes.</li><li>Promote a positive, inclusive workplace through strong HR and administrative practices.</li><li>Oversee office operations, facilities, equipment, reception, and administrative support functions.</li></ul>National & Regional Support<ul><li>Serve as a financial and administrative resource to national leadership and regional offices.</li><li>Provide guidance on financial procedures, compliance requirements, and administrative best practices.</li><li>Identify opportunities to improve processes and strengthen shared services across the organization.</li></ul>Team Leadership<ul><li>Supervise and mentor a team of 3 Bookkeepers and 5 Accounting Assistants.</li><li>Foster a culture of accountability, collaboration, and continuous improvement.</li></ul>
2026-09-18T07:04:08Z

Bookkeeper

Kanata, ON
onsite
Permanent
75000.00 - 80000.00 CAD / Yearly
Robert Half is partnering with an organization that's looking to add a Bookkeeper to their team in Kanata. This is a full-time/permanent role on site. Advantages:-Competitive salary (75-80K)-Full benefits + RRSP/DPSP-3 weeks vacation + closed between Christmas/NYE-Free parking -Excellent team Responsibilities:• Manage full-cycle bookkeeping activities, including supplier payments, customer receipts, deposits, and daily financial transaction processing with a high level of accuracy.• Reconcile banking, credit card, and general ledger accounts regularly, ensuring records are complete and backed by clear supporting documentation.• Administer payroll, maintain payroll files, and assist with scheduled remittances and recurring statutory submissions in compliance with Canadian requirements.• Prepare and track purchase orders based on approved business needs, assigning costs correctly to projects, departments, or inventory locations.• Communicate with suppliers to resolve pricing questions, delivery concerns, billing inconsistencies, product returns, and credit requests.• Maintain accurate vendor, product, and pricing information while supporting inventory record reviews against departmental physical count results.• Monitor job costing details and prepare variance reporting to highlight spending concerns, coding errors, or omitted costs requiring follow-up.• Generate customer invoices from approved service or project documentation, record incoming payments, and follow up professionally on outstanding balances.• Partner with teams across construction, service, sales, yard or shop, store, and administration to keep source documents complete and financially accurate.
2026-10-01T21:38:44Z

Process Improvement Specialist

Ottawa, ON
remote
Temporary
52.25 - 60.50 CAD / Hourly
We are looking for an experienced Lean Six Sigma Black Belt / Process Improvement Consultant to join a client-facing transformation engagement on a contract basis. This is a hands-on delivery role supporting organizations through operational improvement and business transformation initiatives. The successful candidate will work directly with client stakeholders to understand how processes operate today, identify root causes of performance issues, design improved future-state processes, and help establish sustainable controls and measurements. This is not a purely strategic or advisory position. You will be expected to lead process improvement work, facilitate working sessions, analyze data, produce client-ready deliverables, and work directly with stakeholders to move initiatives from analysis through implementation. The successful candidate will be comfortable entering unfamiliar environments, quickly establishing credibility, and delivering tangible results with limited ramp-up time. Responsibilities:<ul><li>Lead defined process improvement deliverables within established project scopes, timelines, and milestones.</li><li>Assess and document current-state business processes within live operating environments.</li><li>Gather and analyze quantitative and qualitative data to identify performance gaps and improvement opportunities.</li><li>Lead structured root cause analysis and validate findings with business and operational stakeholders.</li><li>Design future-state processes and practical improvement solutions.</li><li>Develop control plans, performance measures, and ownership models to support sustainable improvements.</li><li>Facilitate process mapping sessions, working groups, and leadership workshops focused on reaching clear decisions and actions.</li><li>Analyze and communicate metrics such as cycle time, defects, rework, cost, throughput, and process efficiency.</li><li>Translate complex findings into clear, actionable recommendations for both operational and leadership audiences.</li><li>Identify and communicate risks, issues, dependencies, decisions, and improvement opportunities throughout the engagement.</li><li>Produce high-quality process maps, analysis, recommendations, control plans, and other project deliverables.</li><li>Ensure documentation is sufficiently detailed and structured so that processes and deliverables can be maintained after the engagement.</li><li>Partner closely with change management and transformation professionals to ensure process improvements are practical, adopted, and sustained.</li><li>Take ownership of assigned deliverables while knowing when analysis is sufficient and when to move toward implementation.</li></ul>
2026-09-28T19:18:45Z

Accountant

North Glengarry, ON
onsite
Permanent
60000.00 - 80000.00 CAD / Yearly
Robert Half is partnering with an organization that's looking to add an experienced accountant to join their growing Finance team. This is a full-time/permanent role on site. Advantages:-Competitive salary (60-80K) + 5% EOY bonus-Full benefits + RRSP matching-3 weeks vacation + other perks/discounts-Free parking -Excellent team Responsibilities: • Manage month-end and year-end close activities, including preparing and posting recurring and non-recurring journal entries, completing reconciliations, and maintaining accurate supporting schedules and workpapers.• Support audit and compliance requirements by preparing audit schedules, providing documentation to external auditors and tax-related reporting, and ensuring adherence to GAAP and company accounting policies.• Collaborate cross-functionally with AP, AR, payroll, and operations teams to ensure complete, accurate, and timely financial reporting.• Prepare tax filings, supporting schedules, and related documentation for a range of direct and indirect tax obligations across the company and associated entities.• Reconcile tax-related accounts and review balances to ensure financial reporting reflects the organization’s current tax position accurately.• Work closely with teams across operations, finance, legal, treasury, and other departments to strengthen controls and improve tax reporting processes.• Coordinate information and respond to requests during tax audits and assessments by conducting analysis and assembling required backup documentation.• Track filing deadlines, licence renewals, and payment schedules through a maintained compliance calendar to support timely submissions.• Liaise with external advisors and service providers by gathering records and preparing materials required for corporate tax and information returns.• Identify opportunities to streamline workflows, enhance documentation, and automate recurring tax and accounting activities while reducing compliance risk.• Support cash forecasting by preparing tax estimates and monitoring payments or recoveries in collaboration with treasury and finance teams.• Handling other financial related duties as assigned. • Conduct technical research, assist with internal audit queries related to customer setup, and contribute to special projects or other assigned accounting duties.
2026-09-15T02:24:07Z

Controller

Ottawa, ON
onsite
Permanent
90000.00 - 110000.00 CAD / Yearly
Our client is looking for an experienced Controller to lead the full scope of accounting and financial oversight for their business in Ottawa, Ontario. This role will guide reporting, budgeting, cash management, compliance, and audit activities while providing clear financial insight to senior leadership. The successful candidate will help strengthen internal controls, support strategic decision-making, and ensure the organization maintains accurate and timely financial operations. Responsibilities:• Direct day-to-day accounting activities, including oversight of the general ledger, payables, reconciliations, and period-end close processes.• Produce monthly, quarterly, and annual financial statements, ensuring accuracy, completeness, and alignment with corporate reporting standards.• Create executive and board-level financial packages that highlight performance trends, risks, and key business insights.• Coordinate tax-related obligations and statutory filings in partnership with external advisors, including year-end reporting and required information returns.• Oversee cash flow planning, liquidity monitoring, banking relationships, and compliance with borrowing arrangements and lender expectations.• Contribute to financing initiatives by supporting credit facility renewals, lender reporting, and covenant tracking.• Lead the annual budgeting cycle and ongoing forecasting activities, using financial analysis to guide planning and cost management.• Manage external audit preparation and delivery, ensuring documentation and reporting requirements are completed on schedule.• Strengthen finance operations by implementing internal controls, reinforcing risk management practices, and identifying opportunities for automation and process improvement.
2026-09-28T19:18:45Z

Receptionist 5

Nepean, ON
remote
Temporary
20.00 - 22.00 CAD / Hourly
We are looking for an experienced and dependable Receptionist to support day-to-day front desk and administrative operations for a contract position in Ottawa, Ontario. This role is well suited to someone who enjoys creating a welcoming first impression, coordinating office activities, and keeping information organized in a fast-paced real estate and property environment. The successful candidate will combine strong communication skills with sound judgement, attention to detail, and the ability to manage multiple priorities with confidence. Responsibilities:• Welcome clients, visitors, and vendors in a courteous manner and guide them to the appropriate contact or meeting space.• Manage incoming and outgoing courier deliveries, ensuring packages are logged, distributed, and prepared accurately for shipment.• Maintain visitor records, support site access procedures, and issue passes or badges in accordance with office security practices.• Coordinate meeting room bookings and confirm boardroom equipment is available, functional, and ready for scheduled use.• Provide general administrative assistance such as document preparation, typing, filing, photocopying, binding materials, and assembling outgoing mail packages.• Respond to routine information requests by phone, email, or in person while directing more complex matters to the appropriate team members.• Keep front office records and clerical documentation current, organized, and handled with discretion.• Assist with additional office support duties as needed to help maintain smooth daily operations.
2026-09-28T19:14:09Z

9 results for Customer Service Manager in Ottawa, ON