11 results for Customer Service Manager in Ottawa, ON

Receptionist

Ottawa, ON
onsite
Temporary
22.16 - 25.66 CAD / Hourly
We are looking for a dependable Receptionist to support daily front-desk operations for a contract position based in Ottawa, Ontario. This role is well suited to someone who communicates clearly, stays organized in a fast-paced setting, and creates a welcoming experience for visitors and callers. The successful candidate will bring strong administrative skills and a customer-focused approach to managing appointments, correspondence, and office records. Responsibilities:• Welcome visitors, respond to inquiries, and provide an effective first point of contact for the office• Manage a multi-line phone system, direct calls accurately, and relay messages in a timely manner• Coordinate calendars and book appointments while helping maintain smooth daily scheduling• Prepare, send, and respond to email communications with clarity and professionalism• Enter information accurately into internal records and maintain up-to-date administrative data• Organize and maintain digital and physical filing systems so documents are easy to retrieve• Support general office administration using Microsoft Word, Excel, and Outlook for routine tasks• Assist with front-office coordination by handling day-to-day clerical duties and helping keep operations running efficiently Reference # 05030-0013502534
2026-09-08T20:13:38Z

Finance Manager

Kingston, ON
onsite
Permanent
90000.00 - 120000.00 CAD / Yearly
We are looking for an experienced Controller to lead financial operations and provide sound oversight of accounting activities for our construction client in Kingston, Ontario. This position plays a key role in supporting business decisions through accurate reporting, budgeting, and payroll administration. The successful candidate will bring strong systems knowledge, a hands-on approach to financial management, and the ability to strengthen reporting processes while maintaining compliance and accuracy. Responsibilities:• Oversee day-to-day accounting operations and ensure financial records are complete, accurate, and maintained in accordance with established standards.• Prepare monthly, quarterly, and annual financial reports that provide clear insight into organizational performance and support leadership decision-making.• Lead budgeting activities, monitor variances, and provide analysis to help guide financial planning and resource allocation.• Manage payroll processes and coordinate with relevant systems to ensure employees are paid accurately and on schedule.• Administer and optimize accounting software and related financial tools to improve efficiency, reporting quality, and internal controls.• Produce customized financial analyses and ad hoc reports to address operational needs and executive requests.• Support the maintenance and improvement of reporting frameworks using tools such as Crystal Reports and other business systems.• Collaborate with internal stakeholders to align financial information with operational priorities and strengthen overall data accuracy.
2026-09-11T13:53:38Z

VP/Director of Finance

Ottawa, ON
onsite
Permanent
120000.00 - 150000.00 CAD / Yearly
Controller (Bilingual)Location: Downtown Ottawa | Free ParkingIndustry: Not-for-Profit | Unionized EnvironmentOur client, a well-established national not-for-profit organization, is seeking a fully bilingual Controller to lead finance and administrative operations in a unionized environment. Reporting to senior leadership, this role supports an annual budget of approximately $41M and is responsible for financial stewardship, compliance, reporting, payroll oversight, and administrative leadership across national and regional offices.This is an excellent opportunity for a hands-on, collaborative finance leader who enjoys working in a mission-driven organization and can balance strategic insight with day-to-day operational execution.Key ResponsibilitiesFinancial Management & Reporting<ul><li>Lead the preparation and coordination of the annual operating budget of approximately $41M.</li><li>Oversee day-to-day accounting operations, including internal controls, cash flow, accounting policies, and investments.</li><li>Prepare financial statements, management reports, budget-to-actual analyses, and other financial reporting for leadership.</li><li>Monitor financial performance, investigate variances, and provide recommendations to senior leaders.</li><li>Ensure compliance with all statutory and regulatory requirements, including CRA, payroll, and Statistics Canada filings.</li><li>Act as the primary contact for internal and external audits and coordinate all related activities.</li><li>Support contract review and negotiations for goods, services, and cost-saving opportunities.</li><li>Provide financial guidance to internal stakeholders, vendors, financial institutions, and external partners.</li><li>Maintain and monitor membership-related financial and reporting data across multiple bargaining units.</li></ul>HR, Payroll & Administration<ul><li>Oversee payroll administration, employee benefits, and HR-related budget impacts.</li><li>Ensure compliance with collective agreements, employment legislation, and internal policies.</li><li>Support hiring administration, attendance tracking, benefits coordination, and employee support processes.</li><li>Promote a positive, inclusive workplace through strong HR and administrative practices.</li><li>Oversee office operations, facilities, equipment, reception, and administrative support functions.</li></ul>National & Regional Support<ul><li>Serve as a financial and administrative resource to national leadership and regional offices.</li><li>Provide guidance on financial procedures, compliance requirements, and administrative best practices.</li><li>Identify opportunities to improve processes and strengthen shared services across the organization.</li></ul>Team Leadership<ul><li>Supervise and mentor a team of 3 Bookkeepers and 5 Accounting Assistants.</li><li>Foster a culture of accountability, collaboration, and continuous improvement.</li></ul>
2026-09-10T19:28:42Z

Process Improvement Specialist

Ottawa, ON
remote
Temporary
52.25 - 60.50 CAD / Hourly
We are looking for an experienced Lean Six Sigma Black Belt / Process Improvement Consultant to join a client-facing transformation engagement on a contract basis. This is a hands-on delivery role supporting organizations through operational improvement and business transformation initiatives. The successful candidate will work directly with client stakeholders to understand how processes operate today, identify root causes of performance issues, design improved future-state processes, and help establish sustainable controls and measurements. This is not a purely strategic or advisory position. You will be expected to lead process improvement work, facilitate working sessions, analyze data, produce client-ready deliverables, and work directly with stakeholders to move initiatives from analysis through implementation. The successful candidate will be comfortable entering unfamiliar environments, quickly establishing credibility, and delivering tangible results with limited ramp-up time.Responsibilities<ul><li>Lead defined process improvement deliverables within established project scopes, timelines, and milestones.</li><li>Assess and document current-state business processes within live operating environments.</li><li>Gather and analyze quantitative and qualitative data to identify performance gaps and improvement opportunities.</li><li>Lead structured root cause analysis and validate findings with business and operational stakeholders.</li><li>Design future-state processes and practical improvement solutions.</li><li>Develop control plans, performance measures, and ownership models to support sustainable improvements.</li><li>Facilitate process mapping sessions, working groups, and leadership workshops focused on reaching clear decisions and actions.</li><li>Analyze and communicate metrics such as cycle time, defects, rework, cost, throughput, and process efficiency.</li><li>Translate complex findings into clear, actionable recommendations for both operational and leadership audiences.</li><li>Identify and communicate risks, issues, dependencies, decisions, and improvement opportunities throughout the engagement.</li><li>Produce high-quality process maps, analysis, recommendations, control plans, and other project deliverables.</li><li>Ensure documentation is sufficiently detailed and structured so that processes and deliverables can be maintained after the engagement.</li><li>Partner closely with change management and transformation professionals to ensure process improvements are practical, adopted, and sustained.</li><li>Take ownership of assigned deliverables while knowing when analysis is sufficient and when to move toward implementation.</li></ul>
2026-08-25T19:04:38Z

Procurement Consultant

Ottawa, ON
remote
Temporary
35.00 - 41.00 CAD / Hourly
Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance, and business systems professionals. Our public sector client is seeking a bilingual Procurement Specialist for a 12-month term. In this role, you will support a large portfolio of upcoming procurement projects by developing high-quality procurement documentation and helping drive fair, open, and transparent competitive processes. The Procurement Specialist’s duties will include:· Collaborating with project managers, technical teams, and subject matter experts to gather operational, technical, and business requirements· Developing a wide array of procurement documentation· Translating stakeholder needs into procurement requirements· Defining deliverables, milestones, performance expectations, acceptance criteria, and contractor responsibilities· Supporting proposal requirements, evaluation criteria, RFPs, ITQs, and other solicitation documents· Reviewing and enhancing existing procurement documentation for clarity, consistency, completeness, and quality· Other duties as required
2026-09-11T13:53:38Z

Controller

Ottawa, ON
onsite
Temporary
47.00 - 55.00 CAD / Hourly
We are looking for an experienced Controller to join a well-established organization in Ottawa, Ontario on a Long-term Contract basis. This hybrid opportunity is well suited to a hands-on accounting leader who brings strong technical expertise, sound judgment, and the ability to guide day-to-day financial operations. The successful candidate will oversee core accounting activities, support accurate and timely reporting, and provide supervision to accounting staff while helping the business maintain strong financial controls. Responsibilities:• Lead daily accounting operations and ensure financial records are maintained accurately and in accordance with established standards and policies.• Oversee the month-end and year-end close process, including account reconciliations, journal entries, working papers, and financial statement preparation.• Prepare budgets, forecasts, and ad hoc financial analysis to support planning, decision-making, and overall business performance.• Supervise and mentor accounting team members, assigning work, reviewing output, and promoting a high standard of accuracy and accountability.• Manage payroll-related financial activities and coordinate with internal stakeholders to ensure timely and accurate processing and reporting.• Support annual audit requirements by preparing documentation, responding to auditor requests, and ensuring schedules are complete and well organized.• Monitor revenue recognition and reporting activities to ensure consistency, accuracy, and compliance with applicable accounting requirements.• Use accounting systems and reporting tools to produce meaningful financial reports and improve visibility into key results and trends.
2026-08-28T19:44:08Z

Controller

Ottawa, ON
onsite
Permanent
90000.00 - 110000.00 CAD / Yearly
Our client is looking for an experienced Controller to lead the full scope of accounting and financial oversight for their business in Ottawa, Ontario. This role will guide reporting, budgeting, cash management, compliance, and audit activities while providing clear financial insight to senior leadership. The successful candidate will help strengthen internal controls, support strategic decision-making, and ensure the organization maintains accurate and timely financial operations. Responsibilities:• Direct day-to-day accounting activities, including oversight of the general ledger, payables, reconciliations, and period-end close processes.• Produce monthly, quarterly, and annual financial statements, ensuring accuracy, completeness, and alignment with corporate reporting standards.• Create executive and board-level financial packages that highlight performance trends, risks, and key business insights.• Coordinate tax-related obligations and statutory filings in partnership with external advisors, including year-end reporting and required information returns.• Oversee cash flow planning, liquidity monitoring, banking relationships, and compliance with borrowing arrangements and lender expectations.• Contribute to financing initiatives by supporting credit facility renewals, lender reporting, and covenant tracking.• Lead the annual budgeting cycle and ongoing forecasting activities, using financial analysis to guide planning and cost management.• Manage external audit preparation and delivery, ensuring documentation and reporting requirements are completed on schedule.• Strengthen finance operations by implementing internal controls, reinforcing risk management practices, and identifying opportunities for automation and process improvement.
2026-08-20T15:58:52Z

IT Administrator

Ottawa, ON
onsite
Permanent
75000.00 - 85000.00 CAD / Yearly
We are looking for an experienced IT Systems Administrator to join our client's team and support the day-to-day operation of their IT environment. This opportunity is ideal for a hands-on IT professional who is comfortable working across L1/L2 technical support, Microsoft 365, Azure, networking, and infrastructure. The role is well suited to someone who has progressed beyond traditional help desk support and has gained practical experience administering and troubleshooting systems, networks, cloud technologies, and end-user environments. The successful candidate will work closely with the IT Manager and provide technical support to a small Ottawa-based environment while contributing to the ongoing improvement and security of the organization's technology infrastructure. Responsibilities:• Provide hands-on L1/L2 technical support to approximately 30 users, troubleshooting hardware, software, Microsoft 365, connectivity, and other IT issues.• Administer and support Microsoft 365, Azure, Entra ID, Intune, and related Microsoft technologies.• Configure, maintain, and troubleshoot laptops, mobile devices, printers, IP phones, and other end-user technology.• Support network infrastructure including switches, firewalls, Wi-Fi, VPN, DNS, DHCP, LAN/WAN, and Internet connectivity.• Administer and troubleshoot Cisco and Sophos network and security equipment.• Monitor and maintain servers, cloud infrastructure, virtual machines, databases, and related IT services.• Support user onboarding by preparing accounts, laptops, mobile devices, software, and access permissions.• Perform system updates, software deployments, patching, backups, and restoration activities.• Troubleshoot network, infrastructure, and application issues and identify opportunities to improve system reliability and performance.• Support IT security through access controls, endpoint protection, firewalls, VPNs, backups, and other security technologies.• Assist with the implementation and support of third-party applications, cloud services, and IT solutions.• Maintain accurate IT documentation, technical procedures, asset information, and end-user guides.• Work with vendors and service providers to resolve technical issues and support hardware, software, licensing, and infrastructure requirements.• Provide technical support for meetings, conferences, and other organizational activities, including occasional support outside regular business hours.• Recommend and implement improvements to the organization's IT infrastructure, systems, and support processes.
2026-09-11T13:53:38Z

Accounting Assistant

Ottawa, ON
onsite
Temporary
30.40 - 35.20 CAD / Hourly
We are looking for an experienced Accounting Assistant to join our client on a Contract basis in Ottawa, Ontario. This opportunity is well suited to a detail-oriented finance specialist who is confident working with Sage or a comparable ERP platform and who brings advanced Excel skills to support daily accounting operations. The successful candidate will contribute to invoicing, financial reporting, reconciliations, and audit support while helping maintain accuracy across receivables and other core accounting activities. Responsibilities: • Manage invoice processing activities, ensuring transactions are entered accurately and within required timelines. • Prepare and post journal entries while maintaining complete and organized financial records. • Support month-end and period-end accounting tasks by assisting with reconciliations and reporting deliverables. • Monitor accounts receivable balances, follow up on outstanding items, and help maintain healthy cash flow. • Assist with audit preparation by gathering documentation, organizing records, and responding to information requests. • Use advanced Excel functions to analyze financial data, identify discrepancies, and produce clear reports for stakeholders. • Work within Sage or a similar accounting or ERP system to maintain data integrity and support routine finance operations. • Contribute to payment-related processes and provide responsive internal or external customer service on accounting inquiries.
2026-08-18T19:13:45Z

Finance Administrator

Ottawa, ON
onsite
Permanent
65000.00 - 70000.00 CAD / Yearly
Robert Half is partnering with an excellent organization that's looking to add an experienced Finance Coordinator to their growing team. This is a full-time/permanent role. Advantages:-Competitive salary (65-70K)-Full benefits + RRSP matching-3 weeks vacation + sick days-Christmas Closure-Hybrid work model (3 days on site) after probationary period-Excellent team and culture Responsibilities:• Prepare and process a high volume of monthly invoices• Manage accounts payable by coding and entering vendor invoices, identifying discrepancies, and resolving issues• Handle employee expense claims and reconcile visa statements with supporting documentation, addressing inconsistencies with cardholders• Perform accounts receivable duties, including conducting customer collection calls to ensure timely payments• Set up and maintain project budgets and financial records within the project management system• Conduct bank reconciliations and prepare deposits, along with other banking-related tasks• Maintain strong relationships with vendors and clients by addressing inquiries and concerns efficiently• Assist with year-end financial processes and reporting• Organize and maintain financial records, ensuring a structured and accessible filing system• Provide backup support for other finance roles during peak periods or staff absences
2026-09-04T07:04:07Z

Accountant - Entry Level

Ottawa, ON
onsite
Temporary
31.00 - 34.00 CAD / Hourly
We are looking for an entry-level Accountant to join our clients team in Ottawa on a Long-term Contract basis. This opportunity is well suited to someone who brings hands-on accounting experience and is comfortable working with Great Plains and Excel in a fast-paced environment. The successful candidate will support core financial operations while contributing to several accounting projects and maintaining accurate day-to-day records. Responsibilities:• Manage supplier invoices, verify coding, and process payments in a timely and accurate manner.• Prepare customer billing, record incoming payments, and monitor receivable balances to support cash flow activities.• Complete regular bank and account reconciliations, investigate discrepancies, and resolve outstanding items.• Maintain financial records within Great Plains and assist with accounting activities tied to multiple ongoing projects.• Support daily accounting operations by posting entries, updating documentation, and ensuring records are current and organized.• Collaborate with internal stakeholders to address accounting questions, follow up on outstanding items, and keep transactions moving efficiently.
2026-09-11T13:53:38Z