13 results for Customer Service Manager in Ottawa, ON

Receptionist

Ottawa, ON
onsite
Contract / Temporary
20.00 - 23.00 CAD / Hourly
Our client is on the search for a bilingual Receptionist to support the day-to-day front desk operations of a not-for-profit organization in Kanata, Ontario. This Contract position is ideal for someone with at least three years of experience in a fast-paced setting who can communicate effectively, manage competing priorities, and create a welcoming experience for visitors and callers. The successful candidate will combine strong administrative ability with confidence using office software and digital tools to keep reception services organized and efficient. Responsibilities:• Welcome visitors in a courteous and attentive manner and serve as the first point of contact at the front desk.• Respond to incoming calls through a multi-line phone system, direct inquiries appropriately, and ensure messages are relayed accurately.• Assess incoming requests and route clients, visitors, or calls to the appropriate team member based on urgency and need.• Coordinate and confirm appointments, maintain calendars, and support smooth daily scheduling activities.• Enter and update information in internal software systems with a high degree of accuracy and attention to detail.• Prepare and manage email correspondence, documents, and general administrative records using standard office applications.• Maintain organized digital and physical filing systems to support efficient retrieval of information.• Provide dependable customer service by addressing general questions promptly and effectively in both official languages where required.
2026-05-08T16:48:42Z

Accounting Manager/Supervisor

Ottawa, ON
onsite
Permanent
110000.00 - 129000.00 CAD / Yearly
Accounting ManagerOur client is seeking an experienced Accounting Manager to join their Finance team in a fast-paced, challenging, and exciting work environment. Reporting directly to the Chief Financial Officer, the Accounting Manager will lead, plan, and optimize the operations of the Finance unit.This opportunity is ideal for a strategic and collaborative finance leader who enjoys working with a variety of stakeholders, driving process improvements, and mentoring high-performing teams. The successful candidate will bring strong technical accounting expertise, sound business judgment, and at least five years of people leadership experience.Key Responsibilities Strategic and Business Planning<ul><li>Prepare, analyze, and present monthly financial reports to managers, executive leadership, provincial stakeholders, and the Board of Directors</li><li>Identify and recommend new technologies to improve financial processes and support the efficient completion of finance activities</li><li>Lead and support the transition to new accounting software over the next 1–2 years, including process redesign where needed</li></ul>Operations Management<ul><li>Oversee the financial activities, transactions, and accounting processes performed by Finance Unit staff and the Industrial Product Program Unit</li><li>Review current workflows and develop or adapt processes to reflect operational changes and improve efficiency</li><li>Plan, schedule, and coordinate interim and year-end audits with external auditors and internal teams</li><li>Partner with the Chief Financial Officer, Controller, and Financial Policy Manager to communicate audit results to the Audit Committee and Board of Directors</li><li>Prepare ad hoc financial reports and analysis as required</li><li>Approve implementation of and ensure compliance with accounting policies and procedures</li><li>Ensure all account reconciliations and key financial controls are completed accurately and on time</li><li>Perform cash flow analysis and support effective financial planning</li><li>Strengthen internal controls and risk management practices to support sound financial management</li></ul>People Leadership<ul><li>Lead, manage, and support Finance Unit staff</li><li>Recruit, train, coach, and mentor team members in the completion of financial activities</li><li>Oversee the performance management program, including staff supervision, evaluation, and development</li><li>Foster a collaborative team culture that supports continuous learning and succession planning within the Finance Unit</li></ul>
2026-05-04T18:28:54Z

Finance Manager

Ottawa, ON
onsite
Contract / Temporary
35.63 - 41.25 CAD / Hourly
Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. Our Not-for-Profit client seeks a Finance Manager to lead project financial stewardship and partner closely with Program Directors and Managers on budgeting, forecasting, donor compliance, reporting, and financial decision support. This role is responsible for ensuring strong financial controls, accurate reporting, and compliance across multi-year, multi-partner project The Finance Manager’s duties will include: · Lead project budgeting, forecasting, cash flow planning, and variance analysis· Monitor financial performance and provide insights to support strategic decisions· Ensure compliance with donor guidelines, contribution agreements, and restricted funding requirements· Prepare and oversee timely financial reports, dashboards, and audit support· Review transactions, reconciliations, revenue recognition, and internal controls· Manage partner financial reporting, due diligence, training, and compliance oversight· Support procurement reviews, contract compliance, and financial risk monitoring· Improve financial systems, tools, templates, and processes across projects
2026-04-28T19:04:55Z

Dispatcher

Ottawa, ON
onsite
Permanent
65000.00 - 75000.00 CAD / Yearly
We are looking for a Dispatcher to support daily service operations for our client in Ottawa's West-End. This position coordinates technician schedules, keeps service information organized, and ensures customers and internal teams receive accurate updates throughout the day. The successful candidate will balance dispatching duties with administrative tasks related to work orders, billing support, and service tracking in a fast-paced environment. Responsibilities:• Coordinate technician assignments by matching service requests with availability, qualifications, and travel efficiency.• Maintain an up-to-date dispatch schedule and adjust appointments as priorities, delays, or urgent calls arise.• Gather key service details from customers and communicate accurate job information to technicians before arrival.• Open, update, and finalize work orders in scheduling systems while recording labour, materials, and service outcomes correctly.• Monitor field activity throughout the day to support on-time completion and respond quickly to cancellations or unexpected issues.• Act as a central communication point between customers, technicians, and management by sharing status updates and operational concerns.• Help prevent service interruptions by resolving scheduling conflicts and coordinating required parts or supplies with inventory or warehouse staff.• Prepare service documentation needed for invoicing and direct billing-related questions to the appropriate team when required.• Use dispatch and reporting tools to review response times, technician utilization, and overall service efficiency.• Promote compliance with company procedures and safety expectations when assigning work, particularly for complex or weather-sensitive service calls.
2026-04-30T14:58:47Z

Sr Financial Systems Manager

Ottawa, ON
remote
Contract to Hire
50.00 - 70.00 CAD / Hourly
Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. Our telecommunications client is seeking a Senior Financial Analyst for a six-month term with the possibility of extension. This role is perfect for professionals who thrive in enterprise planning and want to drive impact through modeling and financial reporting solutions. The Senior Financial Analyst’s duties will include:· Developing, maintaining, and optimizing the use of Adaptive Planning models for financial planning and analysis (FP& A)· Independently building and configuring models in Adaptive Planning· Collaborating across teams to translate business requirements into scalable Adaptive/Workday solutions.· Building, refining and automating Adaptive planning models for budgeting, forecasting, and scenario planning· Ensuring accuracy, consistency, and compliance in financial reports and dashboards.· Other related duties as required
2026-05-01T18:28:49Z

Account Executive

Suite 520, ON
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
Our start up SaaS client is looking for an Account Executive to help grow their customer base by building strong relationships and guiding prospective clients through the buying process. This is a full-time/permanent role based in Ottawa. Advantages:-Competitive salary (100-120K + Commission in the 5–10% range, with a 1.5x accelerator for hitting 100% quota)-Full benefits + RRSP-24 vacation days-Fully remote for the first 6 months (Hybrid once the office is ready)-Opportunity for advancement-Great culture Responsibilities:• Generate new business opportunities by researching target organizations, initiating outreach, and advancing sales prospects through each stage of the sales cycle.• Lead tailored software presentations, both virtually and in person, to demonstrate how the platform addresses specific operational and business needs.• Maintain an organized sales pipeline by recording client activity, monitoring deal progress, and preparing accurate revenue forecasts using CRM platforms.• Manage commercial discussions by preparing proposals, addressing pricing considerations, and securing signed agreements that support sales objectives.• Build lasting connections with prospective clients by learning their priorities and serving as a consistent point of contact through onboarding.• Collaborate with internal teams such as marketing, product, and customer success to align customer feedback, product positioning, and account growth strategies.• Identify opportunities within existing accounts to expand service adoption through additional features, licenses, or complementary offerings.
2026-04-29T14:13:46Z

Business Systems Analyst

Ottawa, ON
onsite
Permanent
75000.00 - 85000.00 CAD / Yearly
Our Valued client is looking for a Business Systems Analyst with manufacturing experience to join their team in Ottawa's West-End supporting and optimizing an ERP operations within a well-established aerospace manufacturing environment. In this role, you will collaborate with various departments to optimize our business processes and ensure the seamless operation of our systems. This position offers an exciting opportunity to contribute to a dynamic organization while leveraging your technical expertise and analytical skills. Responsibilities:<ul><li>Act as the on-site ERP support lead during and after SAP implementation</li><li>Support the transition from Cincom to SAP</li><li>Provide Tier 3 functional support to plant users</li><li>Partner with Corporate IT on system configuration and issue resolution</li><li>Support manufacturing execution systems and ERP functionality</li><li>Ensure ERP data integrity through validation and process review</li><li>Troubleshoot system issues and escalate technical concerns appropriately</li><li>Develop dashboards and reporting using Excel, Power BI, and related tools</li><li>Support Sales Engineering, Finance, and Operations teams</li><li>Assist with user training and change management initiatives</li><li>Identify process improvements within a traditionally paper-driven plant environment</li></ul>
2026-05-08T16:43:45Z

Sr. Financial Analyst

L'orignal, ON
onsite
Contract / Temporary
51.46 - 59.59 CAD / Hourly
Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. Our eastern Ontario manufacturing client requires a Senior Financial Analyst for a 12-month contract. This position will partner closely with sales and leadership teams to deliver actionable financial insights, support costing and quote activities, and ensure accurate forecasting and reporting. The Senior Financial Analyst’s duties will include: · Support the sales team with costing, quotes, sales analysis, and margin analysis· Prepare and generate monthly management reports· Develop monthly forecasts and reforecasts· Upload and manage financial data in OneStream· Perform revenue recognition analysis in compliance with US GAAP· Prepare ad hoc financial reports and analysis to support business decision-making· Partner cross-functionally to provide financial insights and recommendations that improve performance
2026-05-08T21:14:08Z

Assistant Controller

Kanata, ON
onsite
Contract / Temporary
38.00 - 44.00 CAD / Hourly
Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. Our Kanata client requires an Assistant Controller for a six-month contract. this role, you will support key financial operations, ensure accurate financial reporting, and maintain compliance with accounting standards.The Assistant Controller’s duties will include: · Supervising a small operational accounting team· Reconciling and maintaining GL accounts, including inventory, deferred revenue, and FX· Manage period-end close processes and meet reporting deadlines· Preparing monthly financial reports accurately and on time· Preparing audit support documentation for annual financial audits· Support additional accounting duties as needed
2026-05-08T20:38:42Z

Accounting Clerk

Kanata, ON
onsite
Permanent
60000.00 - 65000.00 CAD / Yearly
Robert Half is partnering with an excellent organization that's looking to add an Accounting Clerk to their Finance team. This is a full-time/permanent role on site. Advantages:-Competitive salary (60-65K)-Full benefits + RRSP matching-3 weeks vacation + Christmas shutdown-Free parking-Excellent culture Responsibilities: • Review and record supplier invoices accurately, investigate variances, and communicate with vendors or internal teams to resolve issues.• Process employee reimbursement submissions and ensure claims are supported, coded correctly, and entered in a timely manner.• Reconcile corporate card and visa statements against receipts and other backup documentation, following up with cardholders when information is missing or unclear.• Coordinate scheduled cheque payments and prepare payment runs in accordance with established timelines.• Compare invoices with corresponding purchase orders to confirm accuracy before processing.• Prepare and record bank deposits while maintaining clear documentation for audit and tracking purposes.• Liaise with internal departments to help ensure monthly customer billing is completed accurately and on time.• Maintain organized financial records through consistent filing and document management practices.• Complete bank reconciliations and investigate any outstanding items to support accurate month-end reporting.• Provide additional accounting and administrative support as needed to meet departmental priorities.
2026-05-04T16:04:07Z

Sr. Accountant

Kingston, ON
remote
Contract / Temporary
39.00 - 45.00 CAD / Hourly
Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. Our hospital client seeks a remote Financial Analyst for a six-month term. This key role requires a strong focus on both internal and external financial reporting, including the accurate recognition of revenue tied to both global and activity-based funding. The Financial Analyst’s duties will include: · Overseeing accurate revenue recognition for all activity-based funding sources· Administering and supervising inventory accounting processes, year-end reconciliations, and related journal entry transactions· Maintaining and updating financial master data· Preparing and analyzing financial reports for internal stakeholders and external program,· Managing accounts payable payment runs and GR/IR reconciliations.· Completing monthly, quarterly, and annual analysis and reporting of the full customer sub-ledger and associated account reconciliations.· Collaborate with stakeholders to develop and maintain approved Purchase Service Agreements within the organization’s SAP structures.· Other duties as required
2026-04-30T15:13:42Z

Staff Accountant

Ottawa, ON
onsite
Permanent
70000.00 - 75000.00 CAD / Yearly
Robert Half is partnering with a client that's looking to add an experienced Bookkeeper to their Finance team. This is a full-time/permanent role on site. Advantages:-Competitive salary (70-75K)-Full benefits-3 weeks vacation-Free parking Responsibilities:• Oversee the preparation and processing of the invoicing, ensuring all billing statements are completed on a quarterly basis.• Handle full-cycle accounting tasks, including accounts receivable, accounts payable, general ledger updates, and journal entries.• Prepare and issue monthly invoices for government vehicle usage.• Manage invoicing for government shipments, including air and other transportation methods.• Administer claims related to long-distance and local transactions, ensuring accurate documentation and resolution.• Process government invoicing for LTS, Air, and SEA shipments• Carry out revenue distribution tasks and ensure funds are allocated correctly.• Month end and year end tasks.• Provide support for diverse accounting activities and assist with day-to-day financial operations as needed.
2026-05-06T15:23:41Z

Plant Controller

Bath, ON
onsite
Permanent
110000.00 - 130000.00 CAD / Yearly
Our client is seeking an experienced Plant Controller to join a manufacturing operation near Kingston, Ontario. This on-site role is ideal for a finance leader who brings strong manufacturing experience and enjoys partnering with plant leadership to drive performance, improve visibility, and support operational decision-making. Key responsibilities include:· Partnering with senior leaders and operating teams to provide financial insight that supports business decisions· Analyzing monthly financial results, explaining variances, and identifying opportunities to improve profitability and cost management· Leading budgeting, forecasting, and mid-range planning activities· Building financial models and conducting analysis to evaluate trends, risks, and opportunities· Preparing journal entries and reconciliations to ensure accurate financial records· Producing management reports and presentations that translate financial data into clear business insights· Maintaining strong financial controls and supporting compliance with internal policies and reporting requirements· Overseeing inventory and fixed asset accounting· Supporting health, safety, and environmental expectations across areas of responsibility
2026-04-29T19:28:44Z