<p>Robert Half is recruiting for an ERP Integration Manager to lead the integration, optimization, and ongoing management of critical enterprise resource planning (ERP) systems. This is an exciting opportunity for a strategic and hands-on professional to oversee ERP system integration and ensure strong alignment across business processes and technology platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead end-to-end ERP system integration, including project planning, coordination, and execution across multiple business units.</li><li>Collaborate with internal stakeholders to gather business requirements and design integration solutions.</li><li>Oversee data migration, testing, deployment, and system maintenance, ensuring data integrity and security.</li><li>Manage and mentor a team of technical professionals to achieve project goals and support system users.</li><li>Develop and deliver end-user training and system documentation.</li><li>Coordinate with third-party vendors and manage relationships to maximize solution effectiveness.</li><li>Proactively communicate project progress and issues to leadership and stakeholders.</li></ul><p><br></p>
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are looking for a Senior Information Security Engineer to join a nationwide Technology team, and support a well-established insurance company. This role works closely with Infrastructure and Information Security leaders to strengthen the company’s security posture, ensure system reliability, and support the ongoing evolution of enterprise security practices.</p><p><br></p><p>In this position, you will play a key role in implementing and maintaining security systems, documenting policies and procedures, troubleshooting complex issues, and monitoring environments to ensure compliance, reliability, and availability.</p><p><br></p><p><strong>In this role, you will:</strong></p><p><br></p><ul><li>Support the implementation and maintenance of cybersecurity systems and controls.</li><li>Work with technologies including firewalls, vulnerability scanners, SIEM tools, and related platforms.</li><li>Assist with IT management infrastructure such as automated tasking, standard builds, monitoring systems, paging tools, patch deployment, and application deployment.</li><li>Serve as a senior member of the Vulnerability Management, Incident Management, and Security Configuration teams.</li><li>Troubleshoot and resolve Tier 3 technical issues.</li><li>Respond to, mitigate, and recover from assigned security events.</li><li>Conduct vulnerability testing, scanning, and documentation.</li><li>Monitor for security breaches and suspicious activity.</li><li>Provide mentorship, guidance, and knowledge transfer to other team members.</li><li>Maintain and update cybersecurity and IT documentation, including policies, procedures, and technical standards.</li></ul>
<p>We are looking for an experienced Help Desk Analyst II to join our team in Toronto, Ontario. This long-term contract position offers an excellent opportunity to contribute to impactful technical projects within the healthcare industry. The role requires strong communication skills and the ability to provide exceptional technical support while assisting with a Windows 11 upgrade across multiple sites.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 2 technical support, addressing hardware, software, and network issues in a timely manner.</p><p>• Assist in the deployment and migration of PCs from Windows 10 to Windows 11 across various locations.</p><p>• Facilitate user data backup and profile migration to ensure smooth transitions during upgrades.</p><p>• Troubleshoot and resolve issues related to Active Directory, Cisco technologies, and Citrix environments.</p><p>• Travel between the main site and satellite offices.</p><p>• Offer deskside support to users, ensuring all systems function optimally and efficiently.</p><p>• Manage patching and updates using tools like Intune for seamless system operations.</p><p>• Collaborate with cross-functional teams to address IT concerns and implement solutions.</p><p>• Adapt to flexible shift schedules, including potential overtime, to accommodate departmental needs.</p><p>• Document technical processes and maintain detailed records for reference and reporting purposes.</p>
<p>Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. </p><p><br></p><p>Principal Responsibilities:</p><ul><li>Respond promptly and professionally to customer support tickets.</li><li>Document resolutions and key details in IT systems such as HubSpot.</li><li>Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.</li><li>Communicate technical updates across teams using platforms like Teams and HubSpot.</li><li>Track and resolve issues with internal IT and external vendors.</li><li>Keep users informed on issue status and next steps.</li><li>Deliver excellent customer service, addressing concerns with effective communication and problem-solving.</li><li>Availability for non-standard hours, weekends, and on-call shifts as needed.</li><li>Perform additional duties as required.</li></ul>
<p><strong><u>This job posting is for a current vacancy with our client</u></strong></p><p><br></p><p>We are looking for a detail-oriented Business Systems Analyst to join our client's growing team in Toronto, Ontario. This position focuses on supporting Capital Markets initiatives by bridging the gap between business needs and technology solutions. The ideal candidate will possess exceptional analytical skills and a strong ability to collaborate within Agile environments. </p><p><br></p><p>Responsibilities:</p><p>• Actively participate in Agile ceremonies, such as sprint planning, daily stand-ups, backlog grooming, and retrospectives, to ensure alignment with project goals.</p><p>• Collaborate with stakeholders to gather, analyze, and refine business, financial, and operational requirements.</p><p>• Translate requirements into detailed user stories and acceptance criteria to guide development and testing processes.</p><p>• Perform data analysis to identify system inefficiencies and create reports or dashboards that enhance decision-making.</p><p>• Evaluate current business processes and systems to identify gaps and propose effective solutions specifically for Trade and Order Management Systems.</p><p>• Act as a liaison between business units and technical teams to ensure mutual understanding of priorities and timelines.</p><p>• Promote an Agile mindset by identifying opportunities for team improvement and enhancing product delivery.</p><p>• Design system specifications, including use cases, performance testing, and functional requirements.</p><p>• Support the implementation of technology solutions by overseeing their design and development.</p>
<p>Primary Location: Toronto Ontario </p><p> 130 King Street West </p><p> Toronto Ontario </p><p> M5X 1J9 </p><p><br></p><p> Temp-to-perm: Yes </p><p> Remote working: Hybrid - 2-3 days in office at first. </p><p> Bilingualism EN/FR: asset </p><p><br></p><p> Description </p><p> National Bank Independent Network NBIN is Canadas leading provider of custody trade execution and brokerage solutions for Independent Portfolio Managers Introducing Brokers and Investment Fund managers. With over 25 years of continuous service and a team of more than 240 professionals we serve 400 independent firms with over 290 billion in assets and 800000 Canadian investors. </p><p><br></p><p> Our mission statement is: </p><p> We have a passion for finding innovative solutions to complex problems partnering and helping independent wealth management firms grow their businesses. </p><p> Positive Impact. People First. </p><p> This position is responsible for providing efficient administrative support to NBIN clients by ensuring that all assignments are completed in a prompt and accurate manner and all queries are replied to in a timely manner. </p><p> The successful candidate will be eager to expand knowledge in Admin Hub from an Operational perspective. Additionally the candidate will work with multiple technology platforms and develop a thorough understanding of their interaction. </p><p> The candidate will be responsible for communicating via email directly to Networks/internal partners while navigating operational processes. Collaborate with internal partners primarily Banking Transfers Data Services and Fees </p><p> This role requires curiosity and meticulous organization to properly prioritize day to day activities related to processing of tickets and answering inquiries. </p><p><br></p><p> Main Responsibilities </p><p> - Provide support to the Service evolution teams as well as clients. </p><p> - Responsible for timely completion of assigned tasks within S.L.A. and follow-up to ensure any outstanding items are processed. </p><p> - Daily review and approve administrative items such as De-registrations Bank Transfers Foreign Exchanges Internal Account Transfers and Fee Set Ups </p><p> - Provide process improvement recommendations that will enhance the overall business relationship with clients. </p><p> - Sundry duties as assigned. </p><p><br></p><p> Behaviours </p><p> - Proactive take charge of challenges impacting the team. </p><p> - Contribute to an inclusive and collaborative culture at NBIN. </p><p> - Be a change agent and articulate the positivity of change. </p><p> - Passionate about delivering exceptional client experience. </p><p> - Be a change agent for culture technology and methodology. </p><p> - Challenge the existing process. </p><p> - Identify opportunities to improve the client and employee experience. </p><p> - Self-start requiring limited supervision that acts as a resource to colleagues. </p><p><br></p><p> Qualifications </p><p> - University degree with a minimum of two years in a brokerage/service role </p><p> - Completion of the CSC and CPH is preferred. </p><p> - Possess knowledge of the structure procedures and systems utilized within NBIN and...</p>
<p>We are seeking an experienced Site Reliability Engineer (SRE) to join our client’s growing team. The ideal candidate will have a strong background in managing and optimizing application environments across Classic Cloud, AWS, and Azure, with experience in Java-based applications, Middleware technologies, and Monitoring tools. This role requires a proactive professional who can ensure high availability, performance, and security of mission-critical applications while adhering to industry standards such as ITIL and ISO8583.</p><p>---</p><p>Key Responsibilities</p><p>· Application Operations & Maintenance</p><p>o Manage and support application environments across Classic Cloud, AWS, and Azure platforms.</p><p>o Perform deployments, upgrades, and patching for Java-based applications and middleware components.</p><p>· Monitoring & Incident Management</p><p>o Implement and maintain monitoring solutions to ensure application health and performance.</p><p>o Respond to incidents promptly, perform root cause analysis, and implement corrective actions.</p><p>· Middleware & Integration</p><p>o Configure and maintain middleware platforms (e.g., WebSphere, JBoss, or similar).</p><p>o Ensure seamless integration between applications and payment systems using ISO8583 standards.</p><p>· Compliance & Best Practices</p><p>o Apply ITIL principles for incident, problem, and change management.</p><p>o Ensure compliance with security and regulatory standards across all environments.</p><p>· Collaboration & Documentation</p><p>o Work closely with development, infrastructure, and security teams to optimize application performance.</p><p>o Maintain detailed documentation for operational procedures and configuration</p><p><br></p>
<p><strong>Position Overview:</strong></p><p> Our client, a well-established member-focused organization, is seeking a highly experienced Senior Auditor to join their Internal Audit team. This individual will be responsible for leading comprehensive audit engagements, assessing organizational risks, and contributing to strong governance across a variety of operational and technology domains.</p><p><br></p><p><strong>Why Apply?</strong></p><ul><li>Genuine work-life balance supported by a holistic approach to wellness</li><li>Ongoing professional development opportunities, including reimbursement for education and certifications</li><li>Competitive compensation and comprehensive benefits package, including a defined contribution plan and personal spending account</li><li>Employee recognition, incentive, and rewards programs</li><li>A collaborative culture that celebrates diversity and fosters inclusivity</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Plan and execute end-to-end internal audit projects in alignment with departmental and IIA standards, working closely with the Internal Audit Manager</li><li>Design, perform, and document audit procedures, analyzing risks and testing controls throughout the engagement</li><li>Synthesize findings into clear, impactful audit reports for management and Board-level audiences, highlighting root causes and operational impact</li><li>Track resolution of audit findings and support action plan implementation to mitigate identified risks</li><li>Partner with other leaders to deliver advisory insights on risk, governance, and internal control initiatives</li><li>Establish and maintain productive relationships with business stakeholders across the organization</li><li>Collaborate with a multidisciplinary team on integrated audits, leveraging diverse technical skill sets</li><li>Drive enhancements to audit methodologies by adopting new technologies and data analytics</li></ul><p><strong> </strong></p><p><br></p>
<p>This is a hybrid opportunity (2–3 days per week onsite) based in Downtown Toronto.</p><p>Are you ready to help shape and grow an innovative Offensive Security team?</p><p>We are seeking an experienced cybersecurity professional who specializes in offensive security, application testing, and threat management within modern technology stacks—including low code/no code platforms and AI/ML pipelines.</p><p>In this strategic role, you will lead efforts to identify vulnerabilities, simulate adversarial threats, and enhance the organization's security posture across its cloud, application, and AI/ML environments. Candidates with proven success building offensive security teams, driving penetration testing and incident response programs, and securing AI/ML workflows are encouraged to apply.</p><p>Key Responsibilities:</p><ul><li>Lead and execute penetration tests on low code/no code platforms, uncovering misconfigurations and privilege escalation issues.</li><li>Conduct targeted assessments of AI/ML pipelines, models, and data flows to identify security gaps.</li><li>Evaluate CI/CD integrations and MLOps environments with a focus on risk mitigation.</li><li>Analyze web and mobile applications for vulnerabilities, including insecure APIs and injection threats.</li><li>Perform threat modeling and code analysis to support vulnerability remediation.</li><li>Monitor and respond to security incidents using SIEM technologies such as Splunk and Azure Sentinel.</li><li>Develop use cases that anticipate emerging threats, especially those related to AI/ML attack vectors.</li><li>Utilize industry-standard tools—Burp Suite, OWASP ZAP, Checkmarx, Veracode, Snyk—for comprehensive vulnerability assessments.</li><li>Conduct offensive API testing and simulate real-world adversarial scenarios.</li></ul><p><br></p>
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p> </p><p>Are you a versatile, hands-on IT Project Manager who thrives in dynamic environments and enjoys taking ownership of a wide range of technical initiatives?</p><p> </p><p>We are looking for an experienced IT Project Manager who can lead complex projects across data migrations, IT infrastructure, software development, cybersecurity, and emerging AI initiatives.</p><p> </p><p>This role requires a balance of strategic thinking and tactical execution, strong leadership across cross-functional teams, and expertise in both Agile and Waterfall delivery. </p><p> </p><p>In this role, you will:</p><p> </p><p>· Plan and deliver diverse projects—including infrastructure upgrades, software development initiatives, cybersecurity enhancements, data migrations, and AI‑related solutions</p><p>· Oversee the full lifecycle of IT programs and projects, including project planning, scheduling, budgeting, and risk management.</p><p>· Collaborate with stakeholders to understand requirements, assess operations, and develop solution recommendations. You will translate business needs into documentation, functional designs, and technology roadmaps.</p><p>· Mentor and guide team members, strengthen project management capabilities across the department, and drive continuous improvement in processes and methodologies.</p><p>· Prepare dashboards, status reports, and executive‑level updates that communicate progress, resource utilization, risks, and overall performance.</p>
<p><strong>Senior Analyst, Capital Markets Performance & Reporting (12-Month Contract)</strong></p><p><br></p><p>We are seeking a highly motivated <strong>Senior Analyst</strong> to join a Capital Markets Finance team within a leading institutional investment environment. This role focuses on performance measurement, attribution, and reporting across complex credit and multi-asset portfolios within capital markets, while supporting the evolution toward more dynamic and digitized reporting solutions.</p><p><br></p><p>This is a 12-month fixed-term contract based in downtown Toronto.</p><p>Work model: 4-days onsite required. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own the <strong>end-to-end daily performance reporting</strong> process for credit-focused investment portfolios, ensuring accuracy and timeliness</li><li>Analyze and validate <strong>security-level performance data</strong>, including accruals, valuations, and P& L, and ensure proper aggregation across portfolios</li><li>Investigate and resolve <strong>data discrepancies across multiple systems</strong>, working closely with technology and operations teams</li><li>Deliver <strong>performance attribution analysis</strong>, identifying key drivers of returns and providing meaningful insights to stakeholders</li><li>Build, maintain, and enhance <strong>interactive dashboards and reporting tools using Power BI</strong></li><li>Utilize <strong>SQL</strong> to extract, transform, and manage large datasets for reporting and analysis</li><li>Leverage <strong>advanced Excel</strong> for complex financial modeling, reconciliation, and data analysis</li><li>Interpret and communicate results across various <strong>capital markets products</strong>, including credit, fixed income, and equity portfolios</li><li>Partner with stakeholders across <strong>finance, risk, operations, and investment teams</strong> to support evolving reporting needs</li><li>Contribute to <strong>process improvements and automation initiatives</strong>, enhancing scalability and data quality</li><li>Monitor <strong>market trends and macroeconomic developments</strong>, assessing impact on portfolio performance</li></ul>
<p>This is a long term contract. Reporting to the Director, Digital Health Transformation, the Clinical Transformation & Adoption Lead oversees the transition of clinical workflows from a legacy Health Information System (HIS) to a modern digital platform. The role focuses on aligning clinical processes, policies, training, and operational readiness with the new system while supporting safe and effective patient care.</p><p>As a member of the project leadership team, the role collaborates with digital health, clinical, operational, communications, and technology teams to support the implementation and adoption of the new HIS.</p><p><br></p><p>Key Responsibilities</p><p><strong>Transformation Leadership</strong></p><ul><li>Lead the clinical transformation workstream, including workflow redesign, practice alignment, and operational readiness.</li><li>Translate system design into standardized clinical processes, policies, and procedures.</li><li>Identify gaps between current and future workflows and support remediation planning.</li><li>Align transformation activities with project milestones, testing, and go-live.</li></ul><p><strong>Adoption and Engagement</strong></p><ul><li>Develop and manage the adoption and readiness plan within the project framework.</li><li>Assess operational impacts and readiness of clinical teams.</li><li>Engage frontline staff, clinicians, and operational leaders to support system adoption.</li><li>Identify and address risks related to legacy workflows and practices.</li></ul><p><strong>Training and Workforce Readiness</strong></p><ul><li>Coordinate training development with educators, communications, and technical teams.</li><li>Support role-based training aligned with redesigned workflows and clinical standards.</li><li>Oversee go-live and post-implementation support to stabilize operations and reinforce adoption.</li></ul><p><strong>Partnership and Collaboration</strong></p><ul><li>Work closely with physicians, nurses, allied health professionals, and operational leaders.</li><li>Support clinical leaders in understanding and implementing new workflows and system processes.</li></ul><p><strong>Documentation and Process Management</strong></p><ul><li>Develop and maintain documentation such as workflow maps, training materials, and readiness reports.</li><li>Contribute to project governance, decision-making forums, and change control processes.</li><li>Monitor and report on transformation progress and adoption indicators.</li></ul><p><strong>Cross-Functional Coordination</strong></p><ul><li>Collaborate with Clinical Informatics, IT, Operations, Quality, Education, and PMO teams.</li><li>Support knowledge transfer to operational teams and transition to steady-state operations.</li></ul><p><br></p>
We are looking for a skilled Power Apps Developer to join our team in Toronto, Ontario. In this role, you will design, develop, and deploy innovative solutions using Microsoft Power Platform and SharePoint to enhance business processes and collaboration. The ideal candidate will bring expertise in backend development, database management, and web technologies to deliver high-quality, scalable solutions.<br><br>Responsibilities:<br>• Develop and customize SharePoint solutions, including workflows, apps, master pages, and page layouts, to meet organizational needs.<br>• Design and implement business process automation using Power Platform tools such as Power Automate, Power BI, and Power Apps.<br>• Build and maintain enterprise-level portals and collaboration solutions using SPFx, JavaScript, jQuery, and C#.<br>• Create advanced queries, stored procedures, and relational database structures for efficient data management.<br>• Administer Linux and Microsoft servers, ensuring system reliability and performance.<br>• Manage version control systems like Git to maintain code quality and collaboration.<br>• Integrate SharePoint with third-party applications and enterprise information systems for seamless functionality.<br>• Apply OData queries to filter, sort, and shape data from APIs effectively.<br>• Define and maintain taxonomy term stores and custom content types for optimized SharePoint search capabilities.<br>• Follow Software Development Life Cycle processes to transform documented use cases into functional prototypes and final solutions.
<p>We are looking for an experienced HRIS (Workday) Analyst to join our team in Mississauga, Ontario. In this role, you will play a critical part in managing and optimizing our Human Resources Information Systems (HRIS) processes to enhance efficiency and improve workflows. Your expertise in Workday and data analysis will be key to ensuring smooth system operations and delivering impactful solutions.</p><p><br></p><p>Responsibilities:</p><p>• Lead the implementation of new HRIS (Workday) modules and ensure seamless integration with payroll systems and external vendors.</p><p>• Serve as the primary technical resource for resolving system issues, managing tickets, and performing regular data audits.</p><p>• Analyze system workflows, identify inefficiencies, and develop strategies to automate processes for improved functionality.</p><p>• Translate complex system updates into user-friendly training materials and communication plans to support global teams.</p><p>• Conduct data mapping and reporting tasks, ensuring accuracy and consistency across systems.</p><p>• Collaborate with cross-functional teams to address system-related challenges and deliver solutions aligned with organizational goals.</p><p>• Monitor system performance and proactively troubleshoot issues to maintain operational efficiency.</p><p>• Develop and maintain documentation for system processes, configurations, and updates.</p><p>• Identify opportunities for process improvements and implement solutions to enhance the employee experience.</p>
<p>We are looking for an experienced, detail-oriented VP of Finance to oversee and manage accounting operations, ensuring the accuracy and integrity of financial records. This role requires a strong understanding of financial reporting, and internal control functions for a fast-growing clean-technology organization. The ideal candidate is hands-on, is looking to come in and hit the ground running via standardizing internal controls, SOP, and excels in dynamic environments with a strong background in manufacturing, inventory management, multi-currency operations, ERP implementation, and full-cycle accounting.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Define accounting workflows, approval structures, and system controls.</p><p>• Supervise high-volume AP/AR processes; ensure timely payments and collections.</p><p>• Implement process improvements for scalability and accuracy.</p><p>• Lead the full month-end, quarter-end, and year-end closing process.</p><p>• Prepare, analyze, and present under ASPE and US GAAP-compliant financial statements (P& L, Balance Sheet, Cash Flow).</p><p>• Manage general ledger accuracy, account reconciliations, and journal entries.</p><p>• Own corporate cash management, bank reporting, and forecasting.</p><p>• Drive continuous improvement of accounting policies and internal controls.</p><p>• Lead annual audits and ensure timely review completion.</p><p>• Maintain compliance with federal, state, and local regulations.</p><p>• Oversee tax filings, payroll compliance, and regulatory reporting.</p><p>• Oversee inventory accounting including WIP tracking, standard costing, BOM accuracy, cycle counts, and COGS reconciliation.</p><p>• Partner with Operations to analyze production variances, scrap, rework, and throughput efficiencies.</p><p>• Manage foreign currency transactions, revaluations, intercompany accounts, and multi-entity consolidations.</p>
<p>Senior Director, Marketing and Sales</p><p>Our client, a prominent leader in the insurance and financial planning sector, is seeking a dynamic Senior Director, Marketing and Sales to drive growth and member engagement across Ontario and Atlantic Canada. With a commitment to trusted advisory support, innovative marketing strategies, and a highly collaborative culture, this organization partners with professionals to provide exceptional insurance and retirement planning solutions.</p><p>Position Overview</p><p> As the Senior Director, Marketing and Sales, you will lead a large, high-performing advisory team with a mandate to grow the insurance and retirement planning portfolio. This role is ideal for a strategic sales leader who also embraces thoughtfully integrated marketing initiatives and a passion for building lasting member relationships.</p><p>Key Responsibilities</p><ul><li>Develop and execute integrated strategies for sales, advisory, and marketing initiatives designed to boost member engagement, drive insurance sales, and strengthen brand loyalty.</li><li>Lead and mentor a team of more than 18 advisors and manage two Directors, fostering operational excellence and a culture of compliance, consistency, and outstanding service.</li><li>Actively participate in key sales conversations, coaching teams, collaborating cross-functionally with product, service, and education teams, and shaping the organization’s narrative and overall member experience.</li><li>Champion alignment between marketing, sales, and advisory support to advance business development, member acquisition, and retention goals.</li></ul><p><br></p>
<p>We are seeking an experienced freelance specialist to conduct a comprehensive audit and hands-on implementation of Google Analytics 4 (GA4) for a client. The role involves ensuring accurate and seamless integration of GA4 data into Salesforce and a Data Lake.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform a thorough audit of the client’s existing GA4 setup to identify gaps and improvement areas.</li><li>Execute hands-on implementation and configuration of GA4 tracking to meet business requirements.</li><li>Ensure GA4 data flows directly and accurately into Salesforce and the client’s Data Lake environment.</li><li>Collaborate with internal teams and stakeholders to validate data quality and integration.</li><li>Provide recommendations for optimization and best practices in GA4 deployment and data management.</li></ul>
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p>Our client in Markham is recruiting for a UX/UI Designer with front-end development experience for a 6-month contract. This is a 6 month initial contract opportunity; they are currently located in Downtown Markham but will be moving to North York (near HWY 401/404) in the Fall 2026. </p><p><br></p><p>The UX/UI Designer will combine user-centered design with modern front-end development to build intuitive, responsive, and accessible web applications. You will collaborate closely with product managers, designers, and engineers to translate user needs and business requirements into high-quality digital experiences.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Design & User Experience</p><ul><li>Create wireframes, mockups, and prototypes aligned with user needs and business goals.</li><li>Conduct user research and usability testing to inform design decisions.</li><li>Work cross-functionally to ensure design consistency, usability, and accessibility.</li></ul><p>Front-End Development</p><ul><li>Build responsive and scalable web interfaces using modern JavaScript/TypeScript frameworks such as React, Angular, or Vue.</li><li>Integrate front-end components with backend APIs and services.</li><li>Optimize applications for performance and cross-browser compatibility.</li></ul><p>Collaboration</p><ul><li>Work closely with backend engineers to support integration and define API contracts.</li><li>Participate in technical discussions and code reviews.</li></ul><p><br></p>
<p>We're recruiting for a Freelance WordPress Developer to provide project-based support to our Toronto-based client. This role will focus primarily on building and maintaining landing pages, with an expected commitment of approximately 5–10 hours per month to start.</p><p><br></p><p>Responsibilities</p><ul><li>Develop, customize, and maintain WordPress templates</li><li>Build and update landing pages based on provided designs and content</li><li>Write clean, responsive HTML/CSS code</li><li>Troubleshoot layout, styling, and functionality issues</li><li>Ensure cross-browser compatibility and mobile responsiveness</li><li>Provide ongoing technical support and timely updates as needed</li></ul><p><br></p>
<p><strong>Oracle Database Administrator (Cloud & On-Prem) – Payments Industry - $115k - $125k + bonus + benefits </strong></p><p><br></p><p>Are you passionate about designing and optimizing database solutions for mission-critical systems? We’re looking for an experienced Database Administrator to join a dynamic team within the payments space. </p><p><br></p><p><strong>What You’ll Do</strong></p><p>· Design, deploy, and maintain databases across Oracle, PostgreSQL, MySQL, SQL Server, and AWS services (RDS, DynamoDB, Aurora, Redshift).</p><p>· Optimize performance through query tuning, indexing, and schema design for high-volume systems.</p><p>· Implement backup, recovery, archival, and disaster recovery solutions.</p><p>· Develop automation scripts and workflows to reduce vendor reliance and streamline operations.</p><p>· Ensure database security with IAM policies, encryption (KMS), and auditing.</p><p>· Collaborate with DevOps teams to integrate databases into CI/CD pipelines.</p><p>· Troubleshoot complex issues including Oracle infrastructure problems and performance bottlenecks.</p><p>· Participate in on-call rotation for critical support – currently 1-in-4 weeks. </p>
<p>We are seeking a Graphic Designer to support our client's marketing and creative team on a 3-month contract. This role will focus on production design and creative asset development for both print and digital channels in a fast-paced environment. You will collaborate closely with the internal design team, including a Senior Graphic Designer and Junior Graphic Designer, supporting ongoing creative initiatives and day-to-day production work.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Execute design assets for print and digital platforms</li><li>Support fast-paced projects with tight deadlines</li><li>Produce creative assets using Adobe Creative Suite</li><li>Prepare and edit materials for PowerPoint and Microsoft tools</li><li>Manage and execute work through project management platforms</li><li>Collaborate with internal stakeholders and the junior designer</li><li>Ensure brand consistency and production accuracy across deliverables</li></ul>
<p><strong>Job Title:</strong> Bilingual Jr. Project Manager– ERP Implementation</p><p><strong>Duration:</strong> 12 months</p><p><strong>Working Arrangements</strong>: Hybrid 3-4 days in office</p><p><strong>Location:</strong> Toronto, ON or Montreal, QU</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee and lead the full-cycle ERP implementation, in coordination with external vendors, IT, and Finance teams.</li><li>Manage the design and standardization of the Chart of Accounts (COA), balancing standard practices and required customizations.</li><li>Serve as system superuser for NetSuite, providing expertise, troubleshooting, and ongoing support after go-live.</li><li>Design and deliver training for end users, including creation of SOPs, user manuals, and English-language training materials.</li><li>Regularly interface with end users and project team, fostering communication and addressing project roadblocks.</li><li>Project manage timelines, deliverables, and communications to ensure on-time delivery.</li><li>Collaborate with stakeholders to gather requirements and relay feedback for successful adoption.</li><li>Support post-implementation activities, including system optimization and process improvement.</li></ul><p><br></p>
<p>We're recruiting for a Freelance Accessibility Specialist to conduct a comprehensive ADA/AODA compliance audit for two existing websites. The goal is to evaluate current accessibility standards, identify compliance gaps, and provide clear recommendations for improvement.</p><p><br></p><p>Project Scope</p><ul><li>Perform a full accessibility audit of two live websites</li><li>Evaluate compliance against ADA and AODA standards (WCAG 2.1 AA minimum preferred)</li><li>Identify accessibility barriers affecting users with disabilities</li><li>Provide a detailed written report outlining:</li><li>Areas of non-compliance</li><li>Severity level of issues</li><li>Recommended remediation steps</li><li>Prioritized action plan</li><li>Share the checklist or methodology used to conduct the audit</li></ul><p>Responsibilities</p><ul><li>Use both automated tools and manual testing methods</li><li>Review site structure, navigation, forms, media, and interactive elements</li><li>Assess keyboard navigation, screen reader compatibility, color contrast, and semantic structure</li><li>Deliver findings in a clear, organized, and actionable format</li><li>Be available to clarify findings and answer follow-up questions</li></ul><p><br></p>
