We are looking for an experienced Customer Service Representative to join our team in Brampton, Ontario. This is a Contract to permanent position, offering an exciting opportunity to work with a leading label manufacturer in the beauty and healthcare industry. In this role, you will play a key part in supporting the sales team, assisting with order management, and ensuring excellent customer service.<br><br>Responsibilities:<br>• Process and manage customer orders efficiently and accurately.<br>• Collaborate closely with the purchasing department to ensure timely fulfillment of orders.<br>• Provide support to the sales team by handling administrative tasks and client inquiries.<br>• Assist the Customer Service Director and sales team in their absence to ensure smooth operations.<br>• Utilize Microsoft Excel to create and manage spreadsheets for data tracking and reporting.<br>• Respond to customer inquiries through email and phone, ensuring timely and detail-oriented communication.<br>• Schedule appointments and maintain organized records of interactions.<br>• Handle inbound and outbound calls to address customer needs and provide solutions.<br>• Perform data entry tasks with precision to maintain accurate records of transactions.
<p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
We are looking for an experienced Call Center Specialist to join our team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless experience for all callers.<br><br>Responsibilities:<br>• Handle inbound calls and provide guidance on claim statuses, form submissions, and other inquiries related to the class action lawsuit.<br>• Research and locate answers to caller questions using available resources and relay accurate information.<br>• Collect detailed caller information when an escalation is required, ensuring proper verification of data.<br>• Maintain a high level of professionalism and empathy while addressing caller concerns.<br>• Utilize customer service software and CRM tools to document interactions and track resolutions.<br>• Follow established protocols to ensure compliance with legal and organizational guidelines.<br>• Collaborate with team members to identify solutions for complex issues and improve service processes.<br>• Manage multiple tasks efficiently while adhering to deadlines and high-quality standards.<br>• Contribute to the development of best practices to enhance the overall caller experience.
We are looking for a detail-oriented and friendly Receptionist to join our team in Toronto, Ontario. As the first point of contact for visitors and clients, you will play a vital role in creating a welcoming and organized environment. This position is ideal for someone with strong customer service skills and a passion for maintaining efficient office operations in a fast-paced setting.<br><br>Responsibilities:<br>• Greet and assist visitors, clients, and employees with courtesy and efficiency.<br>• Maintain accurate visitor records, ensuring all guests sign in upon arrival.<br>• Perform general administrative tasks, including data entry, filing, and managing office supplies.<br>• Address client and visitor inquiries, providing exceptional customer service at all times.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing shipments.<br>• Support the marketing team with seasonal mail-outs and other assigned tasks.<br>• Keep the reception area and lobby clean, organized, and welcoming.<br>• Monitor and restock office amenities such as coffee machines and snack bars, placing replenishment orders as needed.<br>• Manage multi-line phone systems, directing calls and taking messages efficiently.<br>• Complete additional responsibilities as assigned by management.
<p><strong>Outside Sales Representative</strong></p><p>Are you a results-driven, tenacious sales professional seeking a challenging role with uncapped earning potential? Do you thrive on building strong client relationships and closing deals? If so, we have an exciting opportunity for you!</p><p><strong>Position Overview:</strong></p><p> We are seeking an <strong>Outside Sales Representative (OSR)</strong> to take charge of managing and growing accounts while expanding new business opportunities. As an OSR, you will be the face of our industry-leading protective tapes and films products, trusted by clients across industries such as metal, plastics, glass, construction, and automotive sectors. Your mission is to achieve and exceed fiscal sales targets while demonstrating exceptional product knowledge and a customer-focused approach.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct in-field sales calls with both prospective customers and existing accounts.</li><li>Represent a wide range of high-quality protective solutions throughout your assigned territory.</li><li>Build and nurture lasting relationships with clients while steadily growing the account portfolio.</li><li>Manage a structured schedule of approximately 25 face-to-face client interactions weekly.</li><li>Regularly update CRM systems and maintain accurate sales reports.</li></ul><p>Thrive in a self-directed environment, managing your time and territory efficiently</p>
We are looking for a results-driven Sales Representative to join our team in Mississauga, Ontario. In this role, you will focus on building lasting client relationships and driving sales of maintenance contracts for enterprise hardware solutions. This is an excellent opportunity for a motivated individual with a strong background in IT sales to excel in a dynamic and rewarding environment.<br><br>Responsibilities:<br>• Identify and pursue new business opportunities to expand the customer base.<br>• Promote and sell maintenance contracts for enterprise hardware, including servers, storage, and networking equipment.<br>• Build and nurture strong, long-term client relationships to ensure customer satisfaction and retention.<br>• Consistently meet or exceed sales targets and performance metrics.<br>• Collaborate with internal teams to provide tailored solutions that meet client needs.<br>• Stay informed about industry trends and the competitive landscape to identify growth opportunities.<br>• Prepare and deliver compelling sales presentations to prospective clients.<br>• Maintain accurate records of sales activities and client interactions using CRM tools.<br>• Act as a trusted advisor to clients by providing valuable insights and recommendations.
<p><strong>Robert Half is partnering with an excellent organization that's looking for a bilingual Finance Officer to join their team. This is a full-time/permanent role on site. </strong></p><p><br></p><p><strong>Advantages:</strong></p><p>-Competitive salary (65-70K)</p><p>-Full benefits + RRSP match</p><p>-Up to 4 weeks vacation + 15 sick days</p><p>-Free parking</p><p>-Excellent team</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Prepare and issue sales invoices accurately and in a timely manner.</p><p>• Conduct follow-up calls with customers to address overdue accounts and arrange payments.</p><p>• Generate detailed aging reports to monitor outstanding balances.</p><p>• Process and apply debits, credits, and payments, including cheques and credit card transactions.</p><p>• Manage employee expense claims by reviewing and processing them for reimbursement.</p><p>• Investigate and resolve customer disputes related to billing and payments.</p><p>• Create journal entries and assist in maintaining accurate financial records.</p><p>• Handle the bank reconciliation.</p><p>• Process the employees' payroll including bonuses, deductions, and taxes. </p><p>• Assist with the month end closing duties.</p><p>• Assist the Finance Manager with other financial duties.</p><p>• Reconcile monthly revenue accounts and support year-end closing and audit preparations.</p>
Description: <br><br>Serving the Augmentative and Alternative Communication (AAC) community this full-time position involves the procurement of speech generating devices, writing aids, mountings, parts and supplies to support leasing, sales and operations for the Centralized Equipment Pool (CEP). CEP is operated by Holland Bloorview and is located at 20 Banigan Dr, East York, ON, supporting 27 AAC clinics across Ontario providing communication equipment to clients.<br><br>Key Responsibilities:<br><br>• Prepare and process purchase orders and ensure timely delivery of products.<br>• Develop Request for Proposals as directed by leadership.<br>• Source, evaluate, and negotiate with suppliers to secure the best prices, quality, and delivery terms for goods and services.<br>• Source new products and vendors.<br>• Review and monitor lease and sales inventory, ensuring stock levels are optimized and preventing overstocking or stockouts. <br>• Analyze equipment trends and needs of the program. <br>• Carefully manage client personal health information.<br>• Maintain accurate records in CEP’s system database (4D). <br>• Maintain accurate and complete sales records for Assistive Devices Program (ADP) reimbursement.<br>• Review the Assistive Devices Program (ADP) bi-weekly holding report identifying approvals, non-approvals, and payments<br>• Assist with audits and reporting requirements related to purchasing functions.<br>• Provide timely sales quotes and process sales orders.<br>• Track and manage orders to ensure timely delivery and resolve any issues.<br>• Develop and maintain vendor relationships to ensure reliable and cost-effective procurement.<br>• Negotiate pricing and manage contracts with vendors.<br>• Assess vendor performance and provide feedback for continuous improvement.<br>• Identify opportunities for cost savings and process improvements.<br>• Monitor market trends, pricing fluctuations, and industry developments to make informed purchasing decisions.<br><br>Experience and Educational Requirements<br>• A relevant college diploma or university degree (i.e., Supply Chain Management, Business, logistics) or equivalent experience<br>• 1 to 3 years purchasing experience ideally in an electronics / high tech equipment<br>• Purchase Management Association of Canada (PMAC) enrollment or equivalent an asset<br>• Experience and understanding of Augmentative and Alternative Communication (AAC) equipment is an asset<br>• Working knowledge of databases such as the 4D information system is an asset.<br>• Excellent communication skills (verbal and written) to promote effective collaboration<br>• Strong interpersonal skills and ability to work independently and as part of a team<br>• Well organized with good time management skills to meet deadlines<br>• Excellent negotiator with ability to perform extensive research on products<br>• Fully proficient with Microsoft Office (e.g., Outlook, Word, Excel, Power Point)<br>• Flexible and able to balance multiple priorities with a strong attention to detail
<p>Due to a retirement er are looking for an experienced Chief Financial Officer (CFO) or Director of Finance to join our clients team in Orleans, Ontario. This role requires a strong leader with expertise in financial management, strategic planning, and operational oversight. The ideal candidate will have a proven ability to drive organizational success by implementing best practices, managing diverse teams, and ensuring compliance with financial and administrative standards.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement strategic financial plans in collaboration with executive management to achieve corporate goals.</p><p>• Oversee and provide leadership to HR, administrative staff, and accounting teams, ensuring efficient operations and strong team performance.</p><p>• Review contracts for financial compliance, providing detailed feedback and coordinating with legal experts when necessary.</p><p>• Manage relationships with third-party IT service providers and offer technical support for software applications, including Microsoft tools and accounting systems.</p><p>• Act as a global administrator for Microsoft platforms, handling identity management, security, licensing, and communication tools.</p><p>• Maintain and process security clearances for employees in compliance with government regulations.</p><p>• Supervise financial operations across multiple entities, including reviewing payables, payroll, financial statements, and tax returns for inactive corporations.</p><p>• Coordinate updates to corporate minute books and oversee documentation for holding companies.</p><p>• Prepare and sign prequalification proposals and tender bonds, collaborating with estimators for technical inputs.</p><p>• Lead safety, training, and certification initiatives to ensure compliance and enhance organizational standards.</p>
<p>Robert Half is partnering with a reputable manufacturing client located in Bolton, Ontario to recruit a skilled HR Generalist for a stand-alone role at their facility. This is an excellent opportunity for a self-driven HR detail oriented who thrives in a hands-on environment and is ready to take ownership of the full HR function.</p><p>Key Responsibilities:</p><ul><li>Act as the sole HR representative on-site, supporting all HR-related activities. Lead recruitment, onboarding, and employee lifecycle processes.</li><li>Administer HR policies and ensure compliance with employment legislation.</li><li>Manage employee relations, investigations, and performance management.</li><li>Maintain HRIS records and coordinate payroll and benefits administration.</li><li>Support health & safety initiatives and training programs.</li><li>Advise leadership on HR best practices and workforce planning.</li><li><br></li></ul>
We are looking for a dedicated HR Generalist to join our team in Bolton, Ontario. In this role, you will oversee human resources functions for a dynamic manufacturing environment, supporting approximately 120 employees and contract workers. This position offers an exciting opportunity to manage recruitment, HR administration, and health and safety initiatives while fostering a collaborative and people-focused workplace.<br><br>Responsibilities:<br>• Manage end-to-end recruitment processes for both salaried and hourly positions, ensuring a robust pipeline of candidates through diverse sourcing strategies.<br>• Oversee daily HR administration tasks, including onboarding, offboarding, maintaining employee records, and ensuring data accuracy and compliance.<br>• Conduct health and safety inspections on the plant floor, collaborating with supervisors to maintain compliance and deliver training programs.<br>• Act as a key advocate for company culture, promoting a respectful and unified team environment while coaching leaders on effective communication practices.<br>• Process payroll activities and contribute to workforce management initiatives, ensuring smooth operations and data integrity.<br>• Assist with the development and execution of people-focused strategies aligned with business objectives.<br>• Provide support for employee relations, fostering strong partnerships across departments and addressing workplace concerns.<br>• Maintain knowledge of industry standards and best practices to ensure policies and procedures align with organizational goals.
<p>We are looking for an experienced, <strong>fluently bilingual Chief Financial Officer (CFO)</strong> to oversee the financial, administrative, and security operations of our client's Crown Corporation in Ottawa, Ontario. This pivotal role involves managing a significant Crown Corporation's financial portfolio, ensuring fiscal stewardship, and maintaining operational continuity across multiple domains. The ideal candidate will bring a wealth of expertise in financial management, risk mitigation, and security oversight to uphold the organization's mission and safeguard its assets.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Lead financial planning, budgeting, and reporting processes to ensure the organization meets its fiscal objectives.</p><p>• Oversee the management of an investment portfolio valued at over $480 million, ensuring optimal returns and compliance with regulations.</p><p>• Direct key administrative functions, including accounting, contracting, and accommodation services.</p><p>• Develop and implement comprehensive risk management strategies to mitigate potential threats and maintain operational continuity.</p><p>• Supervise security policies, practices, and systems to safeguard physical and informational assets.</p><p>• Manage crisis response and incident handling to ensure the organization remains resilient in the face of challenges.</p><p>• Collaborate with executive leadership to align financial and administrative strategies with organizational goals.</p><p>• Ensure compliance with government funding requirements and oversee the allocation of $380 million in annual expenses.</p><p>• Optimize the use of accounting software, CRM systems, and other business tools to streamline operations.</p><p>• Provide guidance and mentorship to the finance and administration teams to foster detail-oriented growth.</p>
We are looking for an experienced ERP Compliance & Security Officer to join our team in Ottawa, Ontario. In this role, you will play a pivotal part in managing and optimizing the security protocols and compliance measures of our Oracle Fusion Cloud environment. This is an excellent opportunity for a bilingual individual to contribute to both the implementation and sustainability of a critical system within a non-profit organization.<br><br>Responsibilities:<br>• Lead the final stages of Oracle Fusion Cloud deployment, ensuring a smooth transition to operational sustainment.<br>• Design and monitor security roles and responsibilities to uphold the Principle of Least Privilege across the Oracle platform.<br>• Conduct conflict analysis and implement controls to address segregation of duties (SoD) and sensitive access (SA) concerns.<br>• Develop and maintain robust governance strategies for authentication, authorization, and licensing optimization.<br>• Collaborate with internal teams to align system security policies with audit and regulatory standards.<br>• Perform detailed documentation and testing to finalize system configurations.<br>• Monitor and manage risk within the Oracle Risk Management Cloud module, ensuring internal controls meet compliance requirements.<br>• Provide ongoing support and enhancements to the ERP system, focusing on both technical and functional improvements.<br>• Train and guide team members on ERP security protocols and compliance measures.<br>• Optimize entitlement management to ensure cost-effective license usage.
<p>Are you a bilingual (French/English) marketing and communications professional with a strategic mindset and polished communication skills? We are seeking a <strong>Senior Manager, Corporate Marketing & Communications</strong> for our client, a leading provider in the health benefits management industry. This role will oversee corporate marketing and communications programs to strengthen brand positioning, engage stakeholders, and establish the organization as a recognized thought leader in its sector. If you thrive in dynamic environments, can lead small teams, and are adept at both strategy and execution, this role might be the right fit for you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>External Communications</strong></p><ul><li>Work with the Chief Administrative Officer (CAO) to develop strategic marketing and communication programs.</li><li>Collaborate with Senior Leadership teams in Canada and the US to identify and drive initiatives positioning the company as an industry innovator.</li><li>Develop and execute strategies for digital and social media to enhance employee engagement, leadership messaging, and brand presence.</li><li>Lead the creation and implementation of marketing and communications strategies for advertising, branding, events, government relations, media relations, and public speaking opportunities.</li><li>Support and serve as a backup contact for Canadian media relations.</li><li>Oversee the departmental budget and produce monthly forecasts.</li></ul><p><strong>Marketing Communications & Programs</strong></p><ul><li>Manage corporate and brand communication efforts, including internal and external messaging.</li><li>Handle media and public relations activities, including content writing, presenting, creating speeches, and working with stakeholders.</li><li>Oversee corporate social media accounts and digital marketing strategies.</li><li>Manage website content, branding initiatives, and re-branding efforts.</li><li>Plan and execute strategies for in-person conferences and key events.</li></ul><p><br></p><p><br></p>
<p><strong>About the Role</strong></p><p> We are seeking a highly motivated, detail-oriented <strong>Financial Controller</strong> to join our leadership team and report directly to the Chief Financial Officer (CFO). In this critical position, you will oversee the company’s daily financial operations, ensure the accurate and timely delivery of financial reports, and lead efforts around cash flow planning, forecasting, and internal controls. You will also play a key role in mentoring and supporting our Finance team and senior management, helping to drive our organization’s financial success and sustainable growth.</p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee and execute cash flow planning, reporting, and forecasting to ensure the financial health of the organization.</li><li>Manage banking operations, including the review and approval of financial payments, transfers, and transactions.</li><li>Lead the month-end close process, ensuring accuracy and timeliness in financial record-keeping.</li><li>Direct and manage the AR (Accounts Receivable), AP (Accounts Payable), and Financial Accounting teams to achieve exceptional organizational efficiency and performance.</li><li>Provide day-to-day guidance, coaching, and performance evaluations to maximize the effectiveness of the Finance team across all company entities.</li><li>Generate and prepare monthly, quarterly, and annual financial statements in compliance with GAAP, and ensure internal controls adhere to generally accepted auditing standards.</li><li>Monitor and optimize the organization’s financial system to meet both current and future business demands.</li><li>Collaborate closely with senior management to deliver critical financial insights and support department objectives.</li><li>Oversee budgeting, financial planning, and analysis processes to provide actionable recommendations for growth and improvement.</li><li>Lead the year-end financial review process with external auditors, analyze audit results, and initiate process improvements where needed.</li><li>Develop, maintain, and enforce internal controls and company policies to effectively safeguard organizational assets.</li><li>Ensure the organization remains compliant with statutory and legal financial requirements.</li></ul><p><br></p>
<p>We are looking for an organized and personable Administrative Assistant to join our team on a contract basis in Whitby, Ontario. This role involves providing administrative support within a long-term care home, ensuring smooth day-to-day operations and assisting with various clerical tasks. The position requires excellent communication skills, attention to detail, and a meticulous demeanor.</p><p><br></p><p>Responsibilities:</p><p>• Handle data entry tasks, including financial transactions and inventory management.</p><p>• Assist with payroll entries, ensuring accuracy and compliance with internal processes.</p><p>• Process purchase orders, reconcile credit card transactions, and investigate discrepancies.</p><p>• Maintain and order nursing supplies, office materials, and other inventory items.</p><p>• Manage email correspondence and scheduling appointments.</p><p>• Support the coordination and organization of files and records.</p><p>• Provide backup reception coverage as needed, greet visitors and residents, and operate a multi-line phone system to manage incoming calls efficiently.</p><p>• Uphold a scent-free environment and demonstrate sensitivity in interactions with seniors.</p>
