We are looking for a Technical Service Coordinator to support service operations in Mississauga, Ontario. This Long-term Contract position is ideal for someone who can keep service activity organized, respond quickly to changing priorities, and maintain clear communication between customers, technicians, and internal teams. The successful candidate will help drive timely issue resolution, accurate documentation, and consistent service delivery in a fast-paced support environment.<br><br>Responsibilities:<br>• Oversee the full lifecycle of service requests by logging, updating, and monitoring tickets to ensure work is completed accurately and on time.<br>• Assign field or technical resources according to urgency, availability, and service commitments while balancing daily workload demands.<br>• Build and revise technician schedules and service routes to accommodate priority changes, delays, and new requests throughout the day.<br>• Track open work orders closely, follow up on outstanding items, and confirm that service records are complete and properly documented.<br>• Provide clear status updates to customers, technicians, and internal stakeholders to keep all parties informed of progress and next steps.<br>• Maintain detailed service information, including notes, task updates, and job-related records, to support operational accuracy.<br>• Assist with reporting activities, customer follow-ups, and the preparation of information required for invoicing and billing processes.<br>• Apply company service procedures and quality expectations consistently to support reliable and compliant service delivery.
<p><strong>This job posting is for a current vacancy with our client.</strong></p><p><br></p><p>In this role, you will be joining a well-established professional services firm. You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office.</p><p><br></p><p>What you will do and how you will make an impact …</p><p><br></p><ul><li>Provide user support for Office 365 and Windows products.</li></ul><p><br></p><ul><li>Provide support for Tier 1 - Tier 2 issues. You will diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.</li></ul><p><br></p><ul><li>Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.</li></ul><p><br></p><ul><li>Track equipment assignments and maintain accurate records in inventory systems.</li></ul><p><br></p><ul><li>Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.</li></ul><p><br></p><ul><li>Document processes and issues and manage their inventory.</li></ul><p><br></p><ul><li>Onboard and offboard users and manage user accounts and access.</li></ul><p><br></p><p><br></p><p>Why we are excited about you …</p><p><br></p><ul><li>You are an excellent communicator and have experience working with non-technical users.</li></ul><p><br></p><ul><li>You are proactive and curious, and are eager to learn.</li></ul><p><br></p><ul><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li></ul><p><br></p>
