<p>We are seeking a detail-oriented IT Support Specialist to join a collaborative team that provides technical assistance across multiple offices. This role involves a mix of in-person and remote support, working closely with non-technical stakeholders. You will primarily support with Level 2 issues. </p><p><br></p><p>If you enjoy problem-solving and delivering exceptional service, this position offers a great opportunity to make an impact. </p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li>Respond to helpdesk tickets and calls for all offices.</li><li>Provide IT support via phone, email, remote connection, and in person.</li><li>Diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.</li><li>Install and configure software and hardware.</li><li>Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.</li><li>Track equipment assignments and maintain accurate records in inventory systems.</li><li>Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.</li><li>Coordinate IT onboarding for new employees.</li></ul>
We are looking for a skilled HubSpot Governance & Platform Lead to oversee and optimize the platform’s performance for an airline company based in Mississauga, Ontario. In this contract role, you will play a crucial part in ensuring HubSpot aligns with business objectives, improves operational workflows, and supports data governance across multiple business lines. This position offers an opportunity to collaborate with senior stakeholders and contribute to impactful marketing and data strategies.<br><br>Responsibilities:<br>• Act as the primary owner of the HubSpot platform, ensuring its governance and effective usage.<br>• Develop and implement best practices for data structure, workflows, reporting, and lifecycle stages within HubSpot.<br>• Optimize platform performance by leveraging newly integrated operational data.<br>• Collaborate with senior stakeholders and teams to ensure HubSpot supports business goals and aligns with strategic priorities.<br>• Facilitate seamless integration of HubSpot across three distinct business lines.<br>• Translate technical data insights into actionable strategies for business users and stakeholders.<br>• Provide support for marketing initiatives within a dynamic and lean marketing team.<br>• Monitor and troubleshoot system performance to ensure smooth operation across all functions.<br>• Create and maintain dashboards to provide comprehensive reporting and analytics.<br>• Conduct gap analyses to identify areas for improvement and drive system enhancements.
We are looking for a motivated and detail-oriented Coordinator to join our team in Toronto, Ontario, on a long-term contract basis. In this role, you will support clients by ensuring administrative tasks are managed effectively and inquiries are addressed promptly. This hybrid position requires a commitment to providing exceptional service, as well as the ability to work collaboratively and adapt to new processes and systems.<br><br>Responsibilities:<br>• Provide comprehensive administrative support to clients, ensuring tasks are completed accurately and within established service level agreements.<br>• Conduct daily reviews and approvals for administrative actions, including account transfers, fee setups, de-registrations, and foreign exchanges.<br>• Collaborate with service evolution teams to address client needs and deliver solutions.<br>• Proactively identify opportunities to improve processes and enhance client relationships.<br>• Respond to inquiries in a timely manner, offering clear and thorough communication.<br>• Assist in process optimization by recommending improvements that benefit both clients and internal operations.<br>• Maintain meticulous organization of daily activities, prioritizing tasks effectively.<br>• Work across multiple technology platforms, developing a strong understanding of system interactions.<br>• Contribute to fostering an inclusive and collaborative team environment.<br>• Undertake additional duties as required to support operational goals.
