<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p><strong>Client Services Operations Associate</strong></p><p>Are you a detail-oriented operations professional with a passion for client service and continuous improvement? We are seeking a Client Services Operations Associate to join an established asset management team in downtown Toronto. This is a contract role starting immediately, with an initial contract of 3 months with potential to extend until the end of year. Located in downtown Toronto, the client is looking for someone to work in the office 4 days per week and 1 day remote (full time hours). In this Client Services Operations Associate role, you will play a pivotal role in ensuring the seamless execution of daily operational workflows, including trade settlement, client onboarding, and data management. This opportunity is ideal for someone who thrives in a fast-paced environment, embraces innovation, and is eager to leverage technology and automation to enhance operational efficiency.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform daily cash and position reconciliations, investigate and resolve discrepancies</li><li>Ensure timely settlement of cash movements and trade transactions</li><li>Support fund subscriptions/redemptions and NAV verification</li><li>Manage corporate action events and FX/hedging operations</li><li>Lead end-to-end client onboarding (documentation, KYC/AML, account opening, asset transfers)</li><li>Process registered and non-registered account applications with accuracy and compliance</li><li>Address operational inquiries from clients and advisors with professionalism</li><li>Manage account updates, conversions, fee schedules, and communicate with tax/legal/compliance teams on complex accounts</li><li>Collect, prepare, and validate data for internal/external reports</li><li>Maintain data integrity across operational platforms and CRM systems</li><li>Support due diligence and reconciliation efforts to ensure accuracy</li><li>Identify and improve operational inefficiencies and bottlenecks</li><li>Apply or learn to use automation and AI tools for workflow enhancements</li><li>Document and standardize procedures; champion technology-driven process improvements</li><li>Collaborate with cross-functional teams on automation projects and compliance</li><li>Support projects such as platform migrations, new fund launches, and regulatory initiatives</li><li>Participate in cross-functional groups to boost operational efficiency and client service excellence</li></ul>
<p><strong>Client Operations Specialist</strong></p><p><strong>Toronto, ON | Hybrid (4x a week in office)</strong></p><p><strong>Base salary: $70,000-$80,000</strong></p><p><strong>The Opportunity</strong></p><p>Our client, a growing and well-established investment management firm, is seeking a <strong>Client Operations Specialist</strong> to join their team. This role plays a critical part in supporting the full client lifecycle, ensuring seamless execution of account activity, operational accuracy, and regulatory compliance.</p><p>You will act as a key liaison across Client Relations, Portfolio Management, custodians, and internal teams, helping to deliver a high-touch client experience while maintaining strong operational controls.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage day-to-day client account operations including deposits, withdrawals, transfers, and account updates</li><li>Coordinate incoming/outgoing asset transfers, account closures, and client offboarding processes</li><li>Administer fee structures, including setup, adjustments, and account closing fees</li><li>Set up and maintain recurring payment schedules (e.g., RRIF/LIF distributions)</li><li>Monitor account liquidity and partner with trading teams to support cash requirements</li><li>Maintain accurate client records and distribution lists to support reporting and communications</li><li>Assist in the preparation and delivery of client reporting, including statements and tax documentation</li><li>Support onboarding, KYC/AML updates, and ongoing regulatory documentation requirements</li><li>Liaise with custodians and internal stakeholders to resolve operational inquiries and ensure timely execution</li><li>Identify opportunities to enhance processes, controls, and overall operational efficiency</li></ul>
<p>We are looking for an Office Services Manager to oversee and manage essential office operations within a detail-oriented services environment. This is a 6-month contract position based in Toronto, Ontario (working fully on site), where you will ensure smooth day-to-day site operations, maintain compliance, and foster a positive workplace experience. The role demands strong leadership and organizational skills to manage a variety of office services and collaborate effectively with stakeholders.</p><p><br></p><p>Responsibilities:</p><ul><li>Serve as the primary point of contact for local site leaders, employees, and leads for all operational concerns</li><li>Oversee site operations, including reception, security, emergency response planning, environmental health and safety, food services, supplies, asset and record management, recycling, transportation, and satisfaction surveys</li><li>Collaborate with leadership to foster a positive employee experience, address site needs, and act on survey and feedback input</li><li>Lead and implement site-level initiatives and best practices, partnering with the Regional Lead on planning and execution</li><li>Manage and forecast site operational budgets and costs in partnership with finance teams; identify opportunities for cost savings and service enhancements</li><li>Supervise contract administration, risk management, insurance, vendor relationships, and ensure legal compliance</li><li>Coordinate occupancy planning, seating assignments, office moves, facility projects, and property management services</li><li>Support onboarding, orientation, and recruitment efforts as well as IT coordination for new hires and site events</li><li>Organize and manage community relations and citizenship initiatives (e.g., employee events, charitable activities)</li></ul>
<p>Robert Half Canada is partnering with a well-established organization in the consumer electronics industry to identify a results-oriented Account Manager. This role is ideal for a driven professional who thrives on building strong client relationships and managing a portfolio to maximize growth opportunities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and maintain positive, long-term relationships with key accounts</li><li>Identify opportunities to expand business with current clients and secure new accounts</li><li>Serve as the main point of contact for customer inquiries, ensuring high satisfaction and prompt issue resolution</li><li>Collaborate with cross-functional teams (e.g., sales, marketing, operations) to achieve sales goals and deliver client solutions</li><li>Track account activity, prepare status reports, and present sales forecasts to leadership</li><li>Analyze market trends, customer needs, and competitor activity to inform account strategy</li><li>Support the execution of promotional programs and participate in industry events as needed</li></ul><p><br></p>
