<p>We are looking for an experienced IT Director to oversee and guide the strategic development of our organization's core technology infrastructure. This role requires a visionary leader capable of ensuring the reliability, scalability, and security of systems spanning data centres, cloud platforms, networks, and enterprise applications. The successful candidate will play a vital role in aligning technological strategies with organizational goals while fostering collaboration across teams and maintaining vendor relationships.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Strategic Leadership:</strong> Provide direction for the IT Infrastructure and ISO teams, collaborating with senior leadership to design and implement infrastructure strategies that drive business growth, operational excellence, and digital transformation.</li><li><strong>Team Development:</strong> Lead, mentor, and support IT Infrastructure personnel, including network engineers, system administrators, service desk staff, and cybersecurity specialists.</li><li><strong>Systems Management:</strong> Ensure the reliability, availability, and optimal performance of all IT systems, including servers, storage solutions, and cloud environments.</li><li><strong>Project Execution:</strong> Manage infrastructure projects from initiation through completion, overseeing budgets, timelines, and resource allocation.</li><li><strong>Vendor Management:</strong> Build and maintain strong relationships with external service providers, technology vendors, and consultants.</li><li><strong>Cybersecurity & Compliance:</strong> Enforce comprehensive security protocols and ensure adherence to relevant industry standards and regulatory requirements.</li><li><strong>Business Continuity:</strong> Develop and maintain disaster recovery and business continuity plans to safeguard operations against system outages or cyber threats.</li><li><strong>Technical Expertise:</strong> Demonstrate a deep understanding of information systems, network and system architectures, ERP platforms, and system integrations (including APIs).</li><li><strong>Needs Analysis & Procurement:</strong> Evaluate departmental requirements and business documentation to identify technology needs and procure cost-effective hardware and software solutions.</li><li><strong>Financial Oversight:</strong> Manage operating and capital expenditures related to infrastructure planning, design, and execution—including staffing, technologies, and partnerships.</li><li><strong>Site Support:</strong> Travel to various locations to support infrastructure build-outs and assist with client or vendor audits.</li><li><strong>Process Improvement:</strong> Develop and implement strategies to enhance productivity and streamline processes to meet or exceed company performance targets.</li><li><strong>Performance Management:</strong> Guide and evaluate team members to foster growth and talent development.</li><li><strong>Culture & Engagement:</strong> Promote company core values and initiatives to inspire and engage employees.</li><li><strong>Additional Duties:</strong> Perform other responsibilities as assigned.</li></ul>
We are looking for an experienced Microsoft Systems Administrator to join our team in Hamilton, Ontario. As part of this contract position, you will play a pivotal role in managing and maintaining key Microsoft technologies to ensure seamless operations. This is an opportunity to apply your technical expertise in a dynamic environment within the local government sector.<br><br>Responsibilities:<br>• Oversee the administration and maintenance of Active Directory environments, including tasks such as user provisioning, group policies, and domain services.<br>• Manage Microsoft Exchange environments, including mailbox configurations, troubleshooting, and hybrid setups.<br>• Configure and operate System Center Configuration Manager (SCCM) to manage software packaging, updates, and endpoint lifecycle.<br>• Implement and manage Intune for device and application management, compliance policies, and security baselines.<br>• Diagnose and resolve technical issues across Active Directory, Exchange, SCCM, and Intune systems.<br>• Collaborate with security teams to enforce endpoint security policies and conditional access measures.<br>• Develop and update technical documentation, operational guides, and standard procedures.<br>• Support system upgrades, migrations, and integration projects involving Microsoft technologies.<br>• Monitor system performance and capacity, addressing issues proactively to maintain optimal functionality.<br>• Provide escalation support and share knowledge with less experienced team members to enhance team capabilities.
<p><strong>Exciting Career Advancement in the West GTA Region</strong></p><p><br></p><p>Robert Half is thrilled to partner with a rapidly growing client in the <strong>West GTA region</strong> to fill a <strong>full-time, permanent IT Specialist position</strong>. This is an incredible opportunity for a dedicated IT professional looking to take the next step in their career with a forward-thinking organization offering growth, development, and a hybrid work environment.</p><p>If you’re currently excelling in a <strong>senior help desk role</strong> and eager to transition into a <strong>Systems Administrator path</strong>, this opportunity is tailored for you!</p><p><br></p><p><strong>Position Details:</strong></p><ul><li><strong>Role</strong>: IT Specialist</li><li><strong>Employment Type</strong>: Full-time / Permanent</li><li><strong>Location</strong>: West GTA</li><li><strong>Compensation</strong>: $75,000–$80,000 annually</li><li><strong>Benefits Package</strong>:</li><li>3 weeks of vacation</li><li>Comprehensive health benefits</li><li>Work equipment provided</li><li>Hybrid work environment</li></ul><p><strong>Key Requirements and Responsibilities:</strong></p><ul><li><strong>Communication & Collaboration</strong>: Strong communication skills, a positive personality, and a team-player mindset.</li><li><strong>Help Desk Experience</strong>: 5+ years of dedicated help desk experience, currently in a <strong>Senior or Lead Help Desk role</strong>.</li><li><strong>Technical Expertise</strong>:</li><li>Proficient in <strong>L1 / L2 / L3 support</strong>, with experience handling tasks across <strong>systems, networks, and security</strong>.</li><li>Extensive knowledge of <strong>Office 365</strong> support.</li><li>Expertise in <strong>Active Directory</strong>, <strong>Azure AD</strong>, and <strong>InTune</strong>.</li><li>Skilled in <strong>email support</strong> tasks such as managing Exchange accounts, adding/removing users, and creating groups.</li><li><strong>Help Desk Coordination</strong>:</li><li>Monitor and manage tickets efficiently, escalating where necessary.</li><li>Provide support to ensure team members focus on larger projects and initiatives.</li><li><strong>Basic Networking Knowledge</strong>: A solid understanding of fundamental <strong>network concepts</strong> is an asset.</li></ul>
