4 results for Customer Service Representative in Mississauga, ON

Customer Service Representative

Thornhill, ON
remote
Contract to Hire
17.1 - 19.8 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Thornhill, Ontario on a contract basis with the potential to become permanent. This role is well suited to someone who enjoys balancing administrative work with customer contact while helping reduce a high volume of outstanding claim-related tasks. The successful candidate will support documentation, payment processing, correspondence handling, and phone-based intake in a fast-moving environment where accuracy and service matter. Responsibilities: • Draft and issue claim-related documents, including member letters, third-party communications, consent paperwork, and other file correspondence as needed. • Handle claim payment administration by reviewing and processing expenses such as appraisal charges, glass-related invoices, and report fees. • Assist the total loss function by preparing settlement documentation and sending proof of loss materials in a timely manner. • Obtain supporting records for investigations by requesting documents such as police reports, fire incident reports, and other relevant external information. • Forward property damage claim files to legal representatives when requested, ensuring records are complete and properly organized. • Receive, sort, and distribute incoming mail and correspondence so items are directed to the appropriate team or file without delay. • Place outbound calls to members to collect first notice of loss details for claims submitted after hours or through online channels. • Respond to incoming calls as required and direct each inquiry to the correct department while maintaining a high-quality customer experience.
2026-05-21T00:00:00Z

Customer Service Representative

Toronto, ON
onsite
Contract / Temporary
28.481 - 32.978 CAD / Hourly
We are looking for a Customer Service Representative to join an established insurance organization in Toronto, Ontario. This Long-term Contract opportunity is ideal for someone who enjoys helping clients, managing service requests, and handling a high volume of communication with professionalism and care. The successful candidate will support customers through phone and email interactions while ensuring accurate documentation and timely follow-up. Responsibilities: • Respond to incoming customer calls and emails, providing clear, courteous, and efficient support for a range of service inquiries. • Manage both inbound and outbound communication to address client needs, confirm information, and follow up on outstanding requests. • Enter and update customer details, service records, and order information accurately within internal systems. • Coordinate and schedule appointments while ensuring all related information is recorded correctly. • Process order-related requests and administrative updates with close attention to detail and service standards. • Use Microsoft Word and Excel to maintain records, prepare documentation, and support daily customer service activities. • Resolve routine customer concerns promptly and escalate more complex matters to the appropriate team when required. • Maintain organized and accurate data entry practices to support reporting, service tracking, and operational efficiency.
2026-05-26T00:00:00Z

Customer Experience Specialist

Etobicoke, ON
onsite
Contract / Temporary
22.8 - 26.4 CAD / Hourly
We are looking for a Customer Experience Specialist to join our team in Etobicoke, Ontario on a Contract basis. This on-site role focuses on supporting daily order processing and customer service activities with accuracy, efficiency, and attention to detail. The successful candidate will help keep order information organized, assist with product selection and fulfilment tasks, and contribute to a smooth experience for both internal teams and customers. Responsibilities: • Enter customer and order information into internal systems with a high degree of accuracy and timeliness. • Review paper-based order details and convert them into organized digital records for processing. • Support order fulfilment by assisting with picking activities and confirming item details against requests. • Respond to customer inquiries and service-related issues in a thorough and solution-focused manner. • Maintain up-to-date records in CRM and related business systems to support order tracking and communication. • Work closely with team members on site to manage daily priorities and keep operations running smoothly. • Assist with training-related tasks and follow established procedures when using order entry tools, including SAP where applicable.
2026-05-26T00:00:00Z

Bilingual Customer Service III - CAD

Unionville, ON
onsite
Contract / Temporary
24 - 27 CAD / Hourly
We are looking for a bilingual customer service representative to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity offers a hybrid schedule and focuses on delivering responsive, accurate service in both English and French while helping maintain strong client relationships. The successful candidate will coordinate order-related activities, resolve inquiries efficiently, and contribute to a collaborative team committed to service excellence. Responsibilities: • Respond to customer and sales inquiries in English and French through phone and email, providing timely and attentive support. • Process customer orders and related requests accurately while following established service standards and internal procedures. • Investigate account, order, and service issues to achieve prompt resolution and a positive customer experience. • Support the setup and maintenance of customer accounts, ensuring information is complete and up to date. • Monitor shared inboxes and workload queues to action requests within expected timelines. • Work closely with sales representatives and internal teams to coordinate follow-ups, clarify details, and address customer needs. • Document interactions, updates, and outcomes clearly across relevant systems to maintain accurate records. • Assist with continuous improvement efforts and support operational changes or system-related updates as required.
2026-05-26T00:00:00Z