13 results for Customer Service Representative in Mississauga On
Service Coordinator<p>We are offering an exciting opportunity for a diligent Service Coordinator in a commercial industry in Hamilton, Ontario. As a Service Coordinator, your role involves the coordination of service repair, and ensuring customer satisfaction. This is a full time role, it is an in office position with hours of 8:00- 4:30.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle incoming calls, emails, and direct route inquiries to optimize communication channels.</p><p>• Collaborate with drivers to guarantee timely product deliveries.</p><p>• Leverage CRM and Management System skills to track routes and schedule trip tickets for maximum efficiency.</p><p>• Proactively identify and resolve potential issues before they escalate into problems.</p><p>• Maintain a well-organized record of dispatches, distinguishing between scheduled and completed ones.</p><p>• Facilitate effective communication between drivers, the company, and customers to ensure smooth operations.</p><p>• Utilize your dispatching skills to manage driver schedules and coordinate HVAC services.</p><p>• Respond to inbound calls promptly, ensuring high levels of customer service.</p>Receptionist<p>We are offering an exciting (ONSITE) opportunity for a Receptionist with our client based in Hamilton, ON. In this role, you'll be performing a range of tasks including managing payments, preparing meeting rooms, maintaining paperwork, and handling mail duties. You'll also be responsible for sign-in and sign-out tracking, and handling call volumes that can vary in pace.</p><p><br></p><p>Responsibilities:</p><p>• Handle credit card payments efficiently</p><p>• Prepare and organize meeting rooms for various events</p><p>• Manage incoming and outgoing mail duties</p><p>• Maintain accurate and orderly paperwork, including binding documents</p><p>• Operate photocopying equipment as needed</p><p>• Track and record sign-in and sign-out activities accurately</p><p>• Handle call volumes, managing slower and busier periods effectively</p><p>• Use Microsoft Excel, Microsoft Outlook, and Microsoft Word to perform various tasks</p><p>• Provide excellent customer service through phone and email correspondence</p><p>• Schedule appointments and organize files as needed.</p>Receptionist<p>We are currently seeking a Receptionist for our multidimensional establishment. This individual will serve as an integral part of our company, creating a cozy, welcoming atmosphere for guests while ensuring the maintenance and cleanliness of our coffee shop and community space. The ideal candidate has exceptional interpersonal skills, a keen eye for detail, and a can-do attitude.</p><p><br></p><p>Key Responsibilities of Receptionist:</p><p><br></p><p>- Greet customers as they come into the coffee shop, making them feel welcomed and valued.</p><p>- Ensure the cleanliness of all areas, especially the boardrooms and tables, adhering to our high standards of sanitation.</p><p>- Restock supplies in the shop as and when needed, including beverages, snacks, napkins, cutlery, and other items.</p><p>- Communicate effectively with guests to ascertain their needs and recommend appropriate solutions or assistance.</p><p>- Collaborate and maintain good relationships with other staff members to ensure smooth operations and an inviting space.</p><p>- Manage multiple tasks effectively, ensuring all details are taken care of in a timely and orderly manner.</p><p>- Attend to any additional needs or requests made by guests or management, demonstrating flexibility and dedication.</p><p><br></p><p>Qualifications of Receptionist:</p><p><br></p><p>- Prior experience in customer service in a fast-paced environment, preferably in a café, restaurant, or similar establishment.</p><p>- Excellent communication and people-skills, with a friendly and approachable demeanor.</p><p>- Strong organizational skills, with an eye for detail.</p><p>- Ability to manage time effectively to complete tasks on schedule.</p><p>- Knowledge of proper cleaning techniques and a commitment to maintaining cleanliness and hygiene.</p><p>- Willingness to go above and beyond to continually improve the guest experience.</p><p>- Ability to stand or walk for extended periods, lift heavy items when necessary.</p><p><br></p><p>We offer a cooperative, energetic work environment and opportunities for growth. If you possess a strong work ethic, a passion for service, and a drive to create an inviting, neighborly space, we would love to hear from you.</p><p><br></p><p>Monday To Friday</p><p><br></p><p>- 7:30 am to 4:30 pm</p>Front Desk CoordinatorWe are offering a short term contract position for a Front Desk Coordinator in the construction industry, based in Thornhill, Ontario. This role necessitates an on-site presence. <br><br>Responsibilities: <br>• Greet and assist visitors professionally while maintaining a friendly demeanor <br>• Manage a significant volume of incoming calls and direct them to the appropriate personnel<br>• Ensure the reception area is kept clean and inviting <br>• Oversee the distribution of outgoing and incoming mail<br>• Process and distribute checks as required <br>• Assist in organizing occasional staff lunches <br>• Arrange hotel bookings when necessary<br>• Use industry-specific software to coordinate sites across various locations in Ontario<br>• Act as a central point for communication and manage directives from various sources<br>• Demonstrate consistent attendance, punctuality, and dedication to the role<br>• Provide administrative support and uphold a high level of business professionalism.Medical Collections Specialist<p>We are in search of a <strong>Medical Collections Specialist</strong> to join our team in the healthcare and social assistance sector, based in North York, Ontario. The role involves managing and resolving customer inquiries, maintaining precise customer records, and processing customer applications. This role also includes the monitoring of customer accounts and taking necessary actions. <strong><u>We are seeking candidate who is skilled in developing relationships, managed complex collections in long term care environment. </u></strong></p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Accurately process customer credit applications, utilizing skills in Accurint, Allscripts, and Cerner Technologies.</p><p>• Resolve customer inquiries promptly and professionally, demonstrating excellent communication and a customer service-oriented attitude.</p><p>• Prepare aging reports and place billings/collections calls, leveraging knowledge of Accounts Receivable (AR), Appeals, and Billing Functions.</p><p>• Carry out collection processes and claim administration tasks, focusing mainly on billings, cash applications, and soft collections.</p><p>• Ensure detailed reconciliation of Accounts Receivable, emphasizing detail orientation.</p>Compliance OfficerWe are offering a long term contract employment opportunity for a Compliance Officer to join our team in the Credit Union industry. In this role, you will be tasked with clearing high-risk member review backlogs, refreshing and reviewing KYC information, documenting reviews to support ongoing monitoring procedures, and using various systems for AML compliance programs.<br><br>Responsibilities: <br>• Analyze and review KYC information and member transactions to determine if any STR filings need to be initiated<br>• Refresh KYC information to maintain accurate and up-to-date records<br>• Document reviews to provide records supporting high-risk member periodic reviews conducted as part of ongoing monitoring procedures<br>• Handle AML compliance programs using systems such as Navaera, DNA, and ASAPP OXP<br>• Report directly to the CAMLO and AML Compliance Manager<br>• Update KYC information and reassess customer risk ratings based on updated KYC, transactional activities, and customer profile<br>• Understand and apply knowledge of customer risk rating methodologies and triggers for escalation<br>• Analyze transaction data to detect unusual activities or patterns<br>• Recognize red flags for ML/TF and fraud<br>• Ensure attention to detail and use AML systems for KYC, Transaction Monitoring, and case investigations.Purchasing Agent<p>We are seeking a detail-oriented and proactive <strong>Purchasing Agent</strong> to join our team in Toronto, Ontario. The ideal candidate will play a key role in managing purchasing and procurement activities to support our sales and production teams. You will work closely with various departments to ensure smooth operations, accurate inventory management, and prompt delivery of goods to meet customer demands.</p><p><br></p><p>The position offers a dynamic and challenging work environment that encourages creativity and rewards excellence. If you are highly organized, thrive in a fast-paced setting, and excel at multitasking, we encourage you to apply.</p><p><strong>Key Responsibilities:</strong></p><ol><li>Oversee procurement and purchasing activities to ensure operational efficiency.</li><li>Prepare, review, and issue purchase orders using system software.</li><li>Update inventory and costing by receiving purchase orders into the system.</li><li>Effectively communicate with Sales, Production, and other departments about pricing, lead times, and delays.</li><li>Liaise regularly with suppliers regarding delivery schedules, order specifics, lead times, and return merchandise authorizations (RMAs).</li><li>Maintain detailed and accurate purchase order records.</li><li>Proactively confirm and track purchasing requirements with Sales and Production to ensure timely orders that meet customer needs.</li><li>Update and share daily reports with Sales and Production regarding delivery timelines.</li><li>Compile and circulate weekly sales, purchasing, and inventory reports.</li><li>Research and recommend cost-effective alternatives or suppliers.</li><li>Set up and maintain new supplier accounts as required.</li><li>Validate, reconcile, and process receiving reports, vendor invoices, and other payment documents; manage cost accuracy and resolve invoice discrepancies.</li><li>Monitor and track inventory, alerting relevant teams to any negative balances.</li><li>Negotiate pricing and payment terms with suppliers, including establishing blanket pricing agreements.</li><li>Perform other duties as assigned.</li></ol>Director, People & Culture<p>We are currently sourcing for a Director of People and Culture to join our client’s organization as a senior leadership role that reports directly to the Chief Executive Officer and is a key member of the management team. This role is responsible for providing innovative and strategic leadership to support the achievement of both strategic and operational goals across the organization. The Director will provide guidance on Human Resources matters at all levels, fostering an environment of continuous improvement, employee engagement, and learning. Additionally, this role will promote an organizational culture that prioritizes diversity and inclusion, respect, dignity, and professional excellence.</p><p> </p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Develop and implement HR strategy in collaboration with leadership.</li><li>Ensure regulations' compliance by establishing HR policies and procedures.</li><li>Advise on handling WSIB claims and employee accommodations.</li><li>Lead HR projects such as organizational reviews.</li><li>Represent the company in external HR-related matters.</li><li>Stay updated on HR trends and legislation.</li><li>Lead training and development initiatives.</li><li>Support CEO with Board and AGM reporting.</li><li>Participate in key strategic HR meetings.</li><li>Promote a diverse and inclusive culture aligned with strategic visions.</li><li>Provide counsel on performance management and staffing decisions.</li><li>Assess and enhance employee engagement and satisfaction.</li><li>Liaise with union representatives on various union matters.</li><li>Support COO with workforce analytics.</li><li>Advise employees on HR policies and collective agreements.</li><li>Promote health, safety, and wellbeing culture.</li><li>Identify key roles and develop succession plans.</li><li>Establish value proposition to attract talent.</li><li>Develop strategies for talent pipeline and growth.</li><li>Manage the HR team in areas like talent acquisition and benefits administration.</li><li>Oversee preparation of training fund applications and reports.</li><li>Track and analyze HR Key Performance Indicators.</li><li> </li></ul><p><br></p>Collections Specialist<p>We are offering a contract to permanent employment opportunity for a Collections Specialist situated in North York, Ontario. As a Collections Specialist, you will be responsible for ensuring efficient billing processes, effective collection procedures, and maintaining accurate customer records in our industry. </p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Handling customer inquiries and ensuring they have the correct invoice information.</p><p>• Sending invoices to customers via fax or email as required.</p><p>• Processing all forms of customer payments, including credit card and cash payments.</p><p>• Efficiently managing customer credit applications.</p><p>• Conducting account reconciliation and maintaining accurate customer credit records.</p><p>• Assisting with the preparation of weekly Accounts Receivable (AR) statements.</p><p>• Determining customers suitable for electronic and weekly billing.</p><p>• Collecting missing Purchase Orders (PO’s) as necessary and uploading invoices into customer portals.</p><p>• Implementing collections procedures, including escalating calls and sending letters as needed.</p><p>• Bringing any payment issues to the attention of the appropriate authority.</p>Research Analyst<p>We are seeking a motivated and detail-oriented <strong>Research Analyst</strong> to join our team and contribute to projects that require robust data analysis, strategic insights, and effective communication. The ideal candidate will combine expertise in research methodologies with the ability to distill and convey complex topics in a clear and engaging way. This role is ideal for a driven professional with a passion for research and a deep understanding—or eagerness to learn—about workplace and labor dynamics, including union activities and collective bargaining.</p><p>If you thrive in a collaborative environment, are highly analytical, and possess exceptional communication skills in both <strong>French and English</strong>, we encourage you to apply for this exciting opportunity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct detailed research and analysis on topics related to labor economics, finance, workplace trends, and collective bargaining.</li><li>Compile, interpret, and present data gathered from various sources to inform decision-making processes.</li><li>Translate complex data, reports, or studies into clear, concise, and accessible information for a wide range of audiences.</li><li>Write research reports, summaries, and other documentation with a particular focus on clarity, accuracy, and accessibility.</li><li>Support the development of materials for public speaking, training events, or educational initiatives on labor-related topics.</li><li>Assist with the preparation of presentations, proposals, and other materials to support key initiatives and projects.</li><li>Collaborate with cross-functional teams, union representatives, and stakeholders to align research efforts with organizational goals.</li><li>Stay up-to-date with developments in labor studies, economics, union activities, and public policy to inform organizational strategy.</li></ul>111.1 Job Description – Receptionist & Office Assistant<p>We are offering an exciting opportunity for a Receptionist & Office Administrator to join our financial Services client in the heart of Toronto. The role involves a variety of responsibilities, including front desk management, coordinating meetings, handling financial and administrative tasks,, communication management, and operational duties.</p><p>The Receptionist & Office Administrator role is a 4 day a week position, Monday - Thursday.</p><p><br></p><p>• Warmly greet visitors, clients, and employees, maintaining a professional demeanor at all times.</p><p>• Provide administrative support by handling mail distribution, courier services, and incoming packages.</p><p>• Assist with scheduling meetings, meeting room calendar managing, as well as preparing and organizing materials and equipment for meetings and events.</p><p>• Monitor and restock office and kitchen as well as assisting with event logistics, including food orders, for internal and external meetings</p><p>• Support desk moves, office renovations, and new hire workspace setups</p><p>• Process expense reports while tracking and reconciling receipts</p><p>• Process invoices, prepare cheque runs, and maintain vendor communication</p><p>• Foster clear communication between visitors, clients, and internal teams, addressing queries with accurate information, or escalating them to relevant personnel when necessary.</p><p>• Monitor and manage office supplies, ensuring adequate inventory at all times.</p><p>• Collaborate with facilities or building management for maintenance and operational needs.</p>Credit & Collections SpecialistWe are seeking a Credit & Collections Specialist to join our team based in Oshawa, Ontario. The chosen candidate will be responsible for managing and maintaining customer credit applications and records, as well as resolving customer inquiries. This role will be instrumental in monitoring customer accounts and taking appropriate action in the field of credit and collections.<br><br>Responsibilities:<br><br>• Accurate processing of customer credit applications.<br>• Maintain and update customer credit records.<br>• Resolve customer inquiries in a timely and efficient manner.<br>• Monitor customer accounts and take appropriate action when necessary.<br>• Provide guidance on credit and collections procedures and policies.<br>• Utilize Excel for data analysis and report generation.<br>• Communicate effectively with project managers regarding customer accounts.<br>• Ensure accurate billing for all customer accounts.<br>• Utilize accounting software systems to manage accounts receivable.<br>• Handle inbound calls regarding billing and collection processes.Invoicing and Collections ClerkWe are in search of an Invoicing and Collections Clerk to join our team in North York, Ontario. As part of our team, you will handle the preparation of invoices and reports for our customers, review and manage accounts receivable, and maintain strong customer relations. This role is instrumental in ensuring the efficient and accurate processing of customer credit applications and accounts.<br><br>Responsibilities:<br>• Manage and review accounts receivable on a regular basis to identify and address delinquent accounts<br>• Prepare invoices and reports for customers, utilizing our invoicing program<br>• Collaborate with the team to address significantly late accounts and implement appropriate measures<br>• Establish firm payment expectations with customers and ensure timely collection through proactive follow-up via phone and email<br>• Issue various financial documents, including invoices, inventory reports, and account statements, leveraging both computerized and manual systems<br>• Consult with internal team members to clarify invoice and job information<br>• Respond to customer inquiries, maintain strong customer relations, and effectively resolve any issues<br>• Perform general clerical duties, including the use of word processing, spreadsheet, email, filing, faxing, and photocopying<br>• Consistently meet monthly timeline requirements for collections and reporting<br>• Adapt and take on additional duties and responsibilities as needed.