<p>Are you a recent graduate looking to kickstart your career in a dynamic and rewarding environment? If so, we have the ideal opportunity for you! We are seeking motivated and detail-oriented individuals to join our team as a <strong>Customer Support Specialist</strong>. This role is perfect for new grads who are eager to develop their skills, contribute to company success, and grow in a collaborative and professional setting. If you're ready to take the first step in building your career, we encourage you to apply.</p><p><strong>Job Responsibilities:</strong></p><p>As a <strong>Customer Support Specialist</strong>, you will:</p><ul><li>Serve as the first point of contact for customers, </li><li>Handle incoming customer and colleague requests via multiple communication channels, including email and telephone.</li><li>Resolve customer questions and confirm order details promptly and accurately.</li><li>Process orders and manage quotas effectively.</li><li>Provide support to the Sales Team, ensuring smooth operations.</li><li>Accurately maintain customer records and information.</li><li>Collaborate with other departments to share relevant information and enhance productivity.</li><li>Manage confidential data and information with integrity.</li><li>Participate in project-based activities aimed at improving department processes and strategies.</li><li>Meet daily KPI targets to ensure goals are achieved.</li><li>Assist with additional responsibilities as needed.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Mississauga, Ontario. In this long-term contract position within the chemicals manufacturing industry, you will play a key role in ensuring seamless communication with customers and maintaining high standards of service. If you thrive in a dynamic environment and have a passion for delivering exceptional customer experiences, we encourage you to apply.<br><br>Responsibilities:<br>• Verify shipping, billing, pricing, and purchase order details to ensure accuracy.<br>• Accurately input special instructions, customer requests, and updates to customer codes or notes into the system.<br>• Maintain and update customer records with current pricing, new items, address changes, and delivery instructions.<br>• Provide support and timely communication to sales staff working in the field.<br>• Act as a key point of contact for both internal and external customers, addressing inquiries and resolving issues.<br>• Collaborate with the team on order intake and data entry tasks, assisting other Customer Service Representatives as needed.<br>• Conduct audits of purchase orders to confirm pricing, quantities, terms, and special instructions are correct.<br>• Document customer complaints and work towards prompt resolution.<br>• Process product returns following established procedures and timelines.<br>• Ensure compliance with company policies and regulatory standards in all customer service activities.
We are looking for a dedicated Customer Service Representative to join our team in Thornhill, Ontario. This Contract-to-permanent position offers an exciting opportunity to support our claims department and provide exceptional service to our members. If you thrive in a fast-paced environment and enjoy multitasking, this role could be the perfect fit for you.<br><br>Responsibilities:<br>• Prepare a variety of claims-related documents, including letters to members, third-party reports, and consent forms for police report requests.<br>• Process financial transactions on claims files, such as payments for appraisal fees, glass claims, and police report fees.<br>• Assist the Total Loss team by preparing and sending Proof of Loss documents to facilitate claim resolution.<br>• Request official reports, including police and fire incident reports, to support claims investigations.<br>• Coordinate and dispatch property damage claim files to legal representatives when required.<br>• Organize, sort, and distribute incoming correspondence to ensure timely processing.<br>• Make outbound calls to members to collect First Notice of Loss details for new claims submitted after hours or online.<br>• Handle inbound calls as needed, ensuring callers are directed efficiently to the appropriate department or resource.
<p><strong>Office Assistant (with Growth Opportunity into Customer Service)</strong></p><p>Are you looking to start your career in a supportive and dynamic office environment, with a clear path to growth? We are seeking a detail-oriented and motivated <strong>Office Assistant</strong> to join our team. This role begins with providing clerical and administrative support to ensure smooth day-to-day operations, and will transition into a <strong>Customer Service Representative</strong> role as you gain experience and training.</p><p><strong>What You’ll Do</strong></p><p><strong>As an Office Assistant, you will:</strong></p><ul><li>Provide general clerical support including filing, scanning, and data entry.</li><li>Assist with order processing and documentation.</li><li>Support office staff with administrative tasks and special projects.</li><li>Answer and direct phone calls and emails as needed.</li></ul><p><strong>As you transition into Customer Service, you will:</strong></p><ul><li>Interact directly with customers to process orders, answer inquiries, and resolve concerns.</li><li>Enter orders and issue acknowledgements in a timely manner.</li><li>Provide pricing, delivery, and shipping information.</li><li>Communicate changes and updates to customers.</li><li>Assist with export documentation and international shipping requirements.</li><li>Maintain accurate customer records and open new accounts.</li><li>Collaborate with the Scheduler, Sales Manager, and Supply Chain team to ensure customer satisfaction.</li></ul>
<p>We are looking for a Bilingual Customer Service Associate to join our clients team in Markham, Ontario. This long-term contract position involves working in a hybrid capacity, with the flexibility to attend the office at least twice a week. You will play a key role in supporting clients by providing top-notch customer service and managing inquiries related to lease or financing accounts.</p><p><br></p><p>Responsibilities:</p><p>• Respond to client inquiries via phone, providing accurate information about lease or financing accounts and resolving any account-related issues.</p><p>• Ensure all client personal details and insurance forms are accurately updated and securely maintained.</p><p>• Handle a high volume of inbound and outbound calls efficiently while maintaining professionalism.</p><p>• Collaborate with vendors, clients, and insurance agencies to address and resolve escalated issues.</p><p>• Build strong relationships with customers by going above and beyond to meet their needs.</p><p>• Maintain detailed and organized records of all client interactions in the call centre database.</p><p>• Use predefined communication guidelines to address a variety of customer concerns effectively.</p><p>• Analyze customer needs, clarify issues, and deliver tailored solutions or alternatives.</p><p>• Achieve qualitative and quantitative performance goals as part of a dynamic team.</p>
<p>We are seeking an experienced <strong>Payroll & Benefits Manager</strong> to oversee and manage the full-cycle payroll and benefits administration for <strong>both Canada and the U.S.</strong> This role plays a critical part in ensuring accurate, timely, and compliant payroll and benefits processes, while also supporting employees with a high level of customer service.</p><p>The successful candidate will be a subject matter expert in payroll and benefits, highly organized, and adaptable to changing priorities. During peak business periods, this individual must be flexible and prepared to work longer hours, including weekends, to meet critical deadlines.</p><p><br></p><p><strong>It is a contract role for 18 mon (maternity leave coverage). </strong></p><p><strong>Primarily remote work environment.</strong> Occasional in-office day may be required in North York office. </p><p><br></p><p><br></p><p><strong>Key Responsibilities will include:</strong></p><p><strong>Payroll Management & Compliance</strong></p><ul><li>Manage and process semi-monthly payroll for Canada and the U.S., including all updates related to new hires, terminations, promotions, salary adjustments, and leaves of absence.</li><li>Ensure accurate calculation, balancing, and remittance of payroll deductions, statutory withholdings, garnishments, and support orders.</li><li>Handle employment verifications and unemployment benefit claims.</li><li>Maintain compliance with payroll legislation in both Canada and the U.S., including year-end reporting (T2200, T4, W-2, W-9, etc.).</li><li>Prepare payroll reports, journal entries, reconciliations, and payroll submissions for approval.</li><li>Maintain detailed payroll records and documentation for management review and audits in compliance with statutory requirements and company policies.</li><li>Collaborate with Finance to provide payroll details for general ledger reconciliations and month-end close.</li><li>Complete and submit payroll-related government surveys in Canada and the U.S. as required.</li></ul><p><strong>Benefits Administration</strong></p><ul><li>Administer Canadian and U.S. benefit programs including Life Insurance, AD& D, LTD, Medical/Dental, Optional Life, COBRA Continuation Coverage, and Executive Medicals.</li><li>Ensure employees are correctly enrolled in benefit plans and provide onboarding/orientation for new hires.</li><li>Reconcile benefit invoices and monitor ongoing enrollments.</li><li>Manage pension and retirement programs (Group RRSP/401K) in Canada and the U.S.</li><li>Administer employee leave of absence programs, including statutory leaves, disability leaves, and unpaid leaves.</li><li>Oversee benefits governance, compliance, and documentation.</li><li>Liaise with carriers and brokers to resolve claims issues and manage renewals.</li><li>Coordinate with provincial/state workers’ compensation agencies (e.g., WSIB, WorkSafe, WCB, WSI, etc.).</li></ul><p><br></p>
We are looking for a detail-oriented and success-driven Receptionist to join our team on a contract basis in Markham, Ontario. In this role, you will act as the first point of contact for visitors and staff, ensuring smooth day-to-day operations. This is a short-term opportunity lasting 2-3 weeks, ideal for someone with a strong administrative background.<br><br>Responsibilities:<br>• Sort and distribute incoming and outgoing mail and packages, arranging for couriers as required.<br>• Facilitate the booking of boardrooms and meeting spaces upon staff requests.<br>• Manage the initial invoicing process before forwarding it through the appropriate system.<br>• Answer and manage a multi-line phone system, directing calls and taking messages as needed.<br>• Provide exceptional customer service to visitors and employees, addressing inquiries promptly.<br>• Maintain organized filing systems for easy access to records and documents.<br>• Coordinate and schedule appointments, ensuring all parties are informed of meeting details.<br>• Handle email correspondence efficiently, responding to and forwarding messages as required.<br>• Assist with general office duties to support administrative operations.
<p><br></p><p>Are you a highly organized and proactive professional with a passion for supporting executive leadership? Robert Half is seeking a dynamic Executive Assistant to provide top-tier administrative support to senior management with one of our well respected clients. In this vital role, you will act as the backbone of a fast-paced environment, managing complex schedules, coordinating high-level meetings, and handling sensitive information with discretion and professionalism. If you're driven by excellence and thrive in a collaborative setting, this is your opportunity to shine and make a meaningful impact. Join us and be a key contributor to the success of our executive team!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and coordinate a busy calendar, including scheduling meetings, appointments, and travel</li><li>Prepare and submit accurate expense reports in a timely manner</li><li>Create and edit high-quality PowerPoint presentations and internal documents</li><li>Organize meeting logistics, agendas, and follow-ups</li><li>Screen and prioritize emails, calls, and requests</li><li>Support special projects and provide ad-hoc administrative assistance as required</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>10+ years of experience as an Executive Assistant or similar administrative role</li><li>Prior experience in Real Estate or Legal industry is preferred</li><li>Strong proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)</li><li>Excellent organizational skills with high attention to detail</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Post secondary education in Business Administration or a related field</li></ul>
We are looking for a highly experienced Senior Executive Assistant to provide exceptional support to executive leadership in a fast-paced environment. In this role, you will manage complex schedules, oversee travel arrangements, and ensure seamless coordination of high-level projects and events. Your organizational skills and ability to maintain confidentiality will be critical in helping the executive team focus on strategic priorities.<br><br>Responsibilities:<br>• Manage comprehensive travel arrangements, including flights, accommodations, ground transportation, and detailed itineraries for both work-related and personal needs.<br>• Serve as the primary contact for meeting preparation, follow-ups, and ensuring all necessary materials are organized and distributed.<br>• Handle sensitive information and communications with the utmost confidentiality and professionalism.<br>• Support personal tasks such as scheduling medical appointments, coordinating private banking, and managing errands to optimize executive productivity.<br>• Safeguard and effectively prioritize the executive’s calendar to maximize time efficiency.<br>• Conduct in-depth research to assist in decision-making and provide actionable insights.<br>• Oversee corporate communications and the planning of company-wide events, ensuring alignment with organizational goals.<br>• Record, transcribe, and distribute meeting minutes, action items, and follow-up reports.<br>• Coordinate and troubleshoot logistics for meetings, events, and presentations, including booking venues, preparing agendas, and arranging catering.<br>• Review and proofread agreements and contracts to ensure accuracy and compliance with company standards.
Addressing general inquiries and requests from internal and external stakeholders and members by answering, screening, and routing calls appropriately, handling routine queries, redirecting complex ones to the relevant Legal Counsel, and ensuring follow-up to confirm all queries are resolved. Providing executive-level support to the General Counsel by spearheading strategic initiatives, managing critical projects and files (including tracking timelines, workflows, action items, and task delegation), preparing materials, escalating issues, and delegating responsibilities as needed. Organizing and prioritizing workflows for the General Counsel, including managing their schedule, monitoring communications, and determining access based on organizational priorities and urgency. Arranging meeting logistics, ensuring all related materials and documents are prepared and ready well in advance, allowing the executive adequate preparation time. Assisting Legal Counsel with litigation, employment law, and incorporation matters by drafting and revising contracts, correspondence, and legal documentation, transcribing records, tracking deadlines for filings or claims, and maintaining well-organized legal files and records. Offering administrative support for designated committees, which includes drafting meeting agendas, preparing presentations and other documents to align with organizational standards, attending meetings as needed, preparing accurate draft minutes for review, following up on action items, and archiving approved minutes appropriately. Collaborating with fellow Executive Assistants to ensure consistent adherence to organizational workflows and policies.
<p><strong>Job Title:</strong> Legal & HR Operations Specialist</p><p><strong>Position Overview</strong></p><p> We are seeking a highly organized and detail-oriented professional to provide operational support across both Legal and Human Resources functions. This unique hybrid role bridges corporate governance, legal administration, and HR operations, requiring someone who thrives in a fast-paced, evolving business environment. The ideal candidate is proactive, adaptable, and able to manage sensitive information with the utmost discretion.</p><p><strong>Key Responsibilities</strong></p><p><em>Legal Operations & Governance</em></p><ul><li>Partner with senior leadership on legal and governance matters, ensuring compliance and efficient workflows.</li><li>Maintain corporate records and documentation in line with internal and regulatory standards.</li><li>Oversee the contract lifecycle, including drafting, reviewing, tracking approvals, renewals, and e-signature processes.</li><li>Support preparation and coordination of board and committee meetings, including agendas, minutes, resolutions, and portal administration.</li><li>Assist with regulatory filings, legal research, and due diligence efforts related to business initiatives.</li><li>Track legal matters, invoices, and deadlines to ensure efficient operations.</li><li>Provide general legal administrative support, including document editing and proofreading.</li></ul><p><em>Human Resources Operations</em></p><ul><li>Administer HR systems and processes, supporting the full employee lifecycle from onboarding to offboarding.</li><li>Prepare and maintain HR documentation, including agreements, amendments, and compliance-related materials.</li><li>Support administration of employee equity programs and consultant agreements.</li><li>Coordinate policy acknowledgments, training compliance, and performance review cycles.</li><li>Maintain organized HR records and assist with HR surveys and process improvements.</li></ul><p><br></p>
<p>Our client is seeking an experienced Senior Financial Analyst for a 12-month contract. This role will provide high-level financial analysis and modeling to support collective bargaining negotiations and other sensitive organizational initiatives. The successful candidate will work with confidential salary and benefits data, develop robust financial models, and provide strategic insights to senior leadership. This position requires a strong combination of analytical expertise, discretion, and the ability to communicate complex financial information clearly to executive stakeholders. You will collaborate closely with teams in Finance, People & Culture, Legal, Strategy, and Project Management to ensure accurate planning, compliance with labor agreements, and alignment with organizational goals.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Analyze employee salary structures, benefits, and payroll data while maintaining strict confidentiality.</li><li>Develop financial models to evaluate compensation trends and forecast salary-related expenses.</li><li>Provide insights into salary competitiveness and cost impacts to support labor negotiations.</li><li>Assist in annual budgeting and long-term financial planning related to workforce costs.</li><li>Prepare sensitive data analysis for executive leadership and board-level presentations.</li><li>Support finance and HR leadership by preparing detailed cost analyses for collective bargaining agreements (CBAs).</li><li>Model various salary and benefits scenarios to assess the financial implications of union proposals.</li><li>Work closely with labor relations and legal teams to ensure compliance with contracts and labor laws.</li><li>Partner with People & Culture to align financial analysis with compensation strategies.</li><li>Ensure accuracy in salary and benefits cost allocations through collaboration with accounting teams.</li><li>Provide financial support for strategic and sensitive projects as required.</li></ul>
We are looking for a meticulous and organized Contracts Administrator to oversee the preparation, review, and management of contracts and related documentation. In this role, you will collaborate closely with sales and executive teams to ensure accurate handling of customer agreements, renewals, and product databases. This position requires a highly focused individual with a strong background in contract management and administrative processes.<br><br>Responsibilities:<br>• Manage maintenance contract renewals by reviewing, calculating, and issuing renewal invoices at least 90 days prior to expiry, while coordinating with the Sales team to address customer inquiries.<br>• Work with the Sales team to generate accurate pricing, quotations, and responses to customer product or licensing questions.<br>• Oversee sales order processing by verifying purchase orders, issuing license keys, and updating product databases with license and maintenance information.<br>• Maintain and update the product database to reflect changes such as new products, system migrations, or license adjustments, ensuring proper documentation and accurate status updates.<br>• Create, review, and revise software license agreements, supplements, and addendums in collaboration with executive management.<br>• Ensure customer contracts and agreements are thoroughly evaluated, highlighting acceptable and unacceptable terms, and providing recommendations to executive management.<br>• Support the invoicing process by ensuring accurate preparation of sales and maintenance invoices and coordinating with the finance team for proper posting.<br>• Keep detailed records of all contracts, renewals, and invoices, ensuring proper documentation and accessibility for team members.<br>• Assist with compliance and regulatory requirements by reviewing contracts and maintaining adherence to company standards.
We are looking for a Bilingual French Collections Specialist to join our team in North York, Ontario. In this Contract-to-Permanent position, you will play a key role in managing collections processes to ensure accurate billing and timely recovery of outstanding funds. This role offers an excellent opportunity to leverage your bilingual communication skills in a dynamic manufacturing environment.<br><br>Responsibilities:<br>• Conduct both inbound and outbound collections calls to recover overdue payments.<br>• Manage billing and reporting tasks, ensuring all activities are completed within established deadlines.<br>• Address vendor inquiries promptly and provide accurate information.<br>• Maintain and update customer files regularly to ensure all data remains accurate and current.<br>• Follow up on past-due accounts and document all interactions and outcomes in the system.<br>• Accurately record customer payments and ensure they are properly reflected in relevant reports.
