15 results for Customer Service Manager in Manotick, ON

IT Product Manager

Ottawa, ON
onsite
Permanent
80000.00 - 100000.00 CAD / Yearly
Our valued Client is seeking a IT Product / Program Manager to support a national organization within a shared services environment. This role is responsible for overseeing key digital platforms, managing incoming requests from multiple business units, and driving clear prioritization to ensure efficient and effective delivery of technology solutions. This position is ideal for someone who thrives in a fast-paced, stakeholder-driven environment and is comfortable taking ownership, making decisions, and driving outcomes. Responsibilities:• Manage the intake, assessment, and prioritization of technology-related requests across multiple business units• Act as the primary point of contact between business stakeholders and technical teams• Build and maintain a structured backlog of initiatives, enhancements, and requests• Set and communicate priorities based on business impact, urgency, and organizational goals• Monitor product performance, identify issues, and coordinate bug tracking and resolution activities to maintain reliable user experiences.• Work with technical and business teams to support cloud-based platforms, CMS environments, and digital product enhancements across tools such as WordPress, Drupal, Kentico, and IMIS.• Engage with stakeholders from areas such as sales, marketing, and customer service to ensure product decisions reflect user and business requirements.• Contribute to innovation opportunities by assessing emerging technologies, including AI and mobile capabilities
2026-06-08T20:18:46Z

Business Analyst

Ottawa, ON
remote
Contract / Temporary
80.00 - 105.00 CAD / Hourly
Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals. Our highly esteemed, national not-for-profit client is seeking a Senior Business Analyst for a 12-month contract to assume a pivotal role in their ServiceNow Procurement implementation. In this role you will work closely with internal and external stakeholders to ensure business requirements are clearly defined and aligned to procurement processes, and successfully supported through implementation, testing, training, and deployment.The Business Analyst’s duties will include:<ul><li>Supporting implementation planning and project documentation, including requirements, scope, use cases, test cases, and training materials</li><li>Leading business analysis activities by gathering, documenting, and validating procurement requirements, workflows, and future-state processes</li><li>Developing artifacts such as business requirements documents, user stories, process maps, and traceability documentation</li><li>Facilitating workshops and working sessions with cross-functional stakeholders and third-party partners</li><li>Acting as the liaison between Procurement and business/technical teams to ensure alignment and resolution of issues</li><li>Supporting testing activities including test planning, script creation, defect tracking, execution support, and validation of solutions</li><li>Assisting with training planning, user guides, knowledge-sharing sessions, and user readiness activities</li><li>Supporting deployment, go-live readiness, stabilization, and post-launch activities</li><li>Identifying and manage risks, issues, dependencies, and mitigation actions</li><li>Maintaining project documentation and support ongoing knowledge transfer to internal teams</li><li>Other duties or tasks as assigned</li></ul>
2026-06-18T20:03:58Z

VP/Director of Finance

Ottawa, ON
onsite
Permanent
180000.00 - 220000.00 CAD / Yearly
Vice President of FinanceManufacturing Sector | Ottawa, ON | HybridDue to an internal promotion, our client in the manufacturing sector is seeking an accomplished Vice President of Finance to join its senior leadership team in Ottawa.This is a high-impact leadership role for a CPA-designated finance executive with deep experience in manufacturing and defence environments. The Vice President of Finance will serve as a strategic business partner to the local General Manager and work closely with the Corporate CFO in the U.S. to help drive financial performance, operational discipline, and long-term growth.The successful candidate will lead the financial direction of the Ottawa operation, combining strategic planning with hands-on oversight of financial reporting, forecasting, controls, and performance analysis. This leader will play a critical role in strengthening financial governance, supporting commercial and operational decision-making, and advancing initiatives that improve profitability, cash flow, and enterprise value.Key Qualifications<ul><li>CPA designation required</li><li>10+ years of progressive finance leadership experience, ideally within manufacturing and defence</li><li>Strong expertise in standard costing, pricing, and business case analysis</li><li>Proven experience strengthening internal controls and financial governance</li><li>Background working in large, complex organizations</li><li>Demonstrated success as an effective people leader</li><li>University degree in accounting, finance, business, or a related discipline; MBA considered an asset</li></ul>Key Responsibilities<ul><li>Serve as a senior finance partner to the General Manager and leadership team, providing insight to inform strategy, planning, and decision-making</li><li>Lead the annual budget process, rolling forecasts, long-range planning, and regular financial performance reviews</li><li>Evaluate pricing strategies, customer proposals, contract changes, and capital investments with a focus on margin, risk, and cash flow</li><li>Oversee the preparation of monthly, quarterly, and annual financial reporting for local and corporate stakeholders</li><li>Maintain strong accounting practices, internal controls, and compliance with audit and corporate governance requirements</li><li>Monitor cash flow, working capital, receivables, payables, and treasury-related activities in partnership with corporate finance</li><li>Partner cross-functionally with operations, supply chain, engineering, sales, and program management to improve cost performance and operational efficiency</li><li>Develop scenario models and decision-support analysis for strategic and commercial initiatives</li><li>Lead, mentor, and develop the finance team while supporting broader transformation and process improvement initiatives</li></ul>
2026-06-11T19:28:41Z

IBM i Programmer

Ottawa, ON
remote
Permanent
90000.00 - 105000.00 CAD / Yearly
We are looking for an IBM i Programmer to contribute to the development and support of business-critical applications. This position suits a hands-on, detail-oriented software specialist who can build, enhance, and maintain reliable solutions while collaborating with cross-functional teams in an agile setting. The successful candidate will help improve system performance, resolve technical issues, and deliver quality code that supports day-to-day operations. Responsibilities: • Develop, test, and maintain applications on IBM i platforms to support core business functions. • Work with team members and stakeholders to translate business needs into practical technical solutions. • Troubleshoot defects, investigate root causes, and implement fixes to improve application stability and performance. • Participate in code reviews, sprint activities, and backlog discussions within an Agile Scrum environment. • Build and support backend components and integrations using appropriate programming languages and development tools. • Monitor application behaviour, document changes, and contribute to ongoing system optimization efforts. • Use bug tracking and project management tools such as Jira to manage tasks, issues, and delivery progress. • Assist with technical updates, enhancements, and other system-related changes as required across the software lifecycle.
2026-06-24T20:18:39Z

Controller

Ottawa, ON
onsite
Permanent
180000.00 - 200000.00 CAD / Yearly
Our client is seeking an experienced Controller to lead the finance function for their office in Ottawa, Ontario. This position is responsible for providing financial stewardship, strengthening oversight practices, and delivering accurate reporting that supports informed executive decision-making. The successful candidate will guide a finance team, promote strong governance, and help build a culture grounded in accountability, inclusion, and ethical leadership. Responsibilities:• Direct the day-to-day activities of the finance team, offering leadership, coaching, and clear priorities to support high-quality outcomes.• Manage core financial operations across accounting, budgeting, forecasting, payroll coordination, and financial reporting to ensure effective departmental performance.• Prepare and review financial statements and management reports, ensuring information is accurate, complete, and delivered within required timelines.• Lead the annual budgeting cycle, track results against plan, and provide variance analysis and recommendations to senior leadership.• Strengthen and maintain financial controls, policies, and procedures to support compliance, governance, and operational consistency.• Oversee year-end financial close activities and act as the primary contact for internal and external review engagements.• Provide strategic analysis on financial performance, organizational risks, and funding considerations to support leadership decisions.• Manage financial systems and reporting tools while identifying opportunities to improve processes, efficiency, and continuity within finance operations.• Represent the organization in discussions related to financial matters with external partners, government representatives, and financial institutions.• Advance diversity, equity, and inclusion practices within the finance function while reinforcing transparency and ethical conduct.
2026-06-08T20:18:46Z

Accounting Assistant

Ottawa, ON
onsite
Contract / Temporary
22.16 - 25.66 CAD / Hourly
We are looking for an Accounting Assistant to support the day-to-day financial operations of a not-for-profit organization in Ottawa, Ontario. This Long-term Contract position is ideal for someone who brings strong attention to detail, sound accounting knowledge, and hands-on experience working with Sage 50 and Bamboo. The successful candidate will help maintain accurate records, process financial transactions efficiently, and contribute to the smooth administration of accounting activities. Responsibilities: • Review incoming invoices for accuracy, completeness, and proper supporting documentation before processing • Enter payable transactions into the accounting system and assign the correct general ledger coding • Prepare and record bank deposits while ensuring all receipts are documented appropriately • Maintain organized financial files and ensure accounting records are kept up to date and accessible • Reconcile corporate credit card activity and investigate discrepancies in a timely manner • Perform regular bank account reconciliations to confirm balances and resolve outstanding items • Prepare and submit pension contribution information in accordance with reporting deadlines • Assist with accounts payable administration and payment processing to support timely vendor remittance
2026-06-24T14:23:43Z

Controller

Ottawa, ON
onsite
Permanent
140000.00 - 170000.00 CAD / Yearly
Our client is a growing, well-capitalized Canadian organization entering an exciting phase of expansion. This is a unique opportunity to join a collaborative leadership team and play a key role in building a scalable finance function while supporting a variety of strategic business initiatives. This is a broad Controller position that extends well beyond traditional financial reporting. The successful candidate will have the opportunity to contribute to finance transformation, process improvement, systems optimization, acquisition activity, and the continued development of a high-performing finance organization. The Opportunity:Reporting to senior finance leadership, the Controller will oversee the organization's core financial reporting and controllership functions while partnering with leaders across the business to support continued growth. This role offers significant exposure to strategic initiatives and the opportunity to help shape the future of the finance function within a dynamic and entrepreneurial environment. Key Responsibilities:<ul><li>Lead the month-end, quarter-end, and year-end close processes.</li><li>Oversee the preparation of financial statements in accordance with IFRS.</li><li>Manage the annual external audit process and coordinate with auditors and advisors.</li><li>Maintain and strengthen internal controls, accounting policies, and financial reporting processes.</li><li>Prepare management reporting, financial analysis, budgets, and forecasts.</li><li>Drive process improvement initiatives to enhance efficiency and scalability across the finance function.</li><li>Lead or support finance transformation projects, including ERP optimization, reporting enhancements, and automation initiatives.</li><li>Support strategic initiatives, including acquisition-related activities and business integration projects.</li><li>Partner with operational leaders to improve financial processes and support business decision-making.</li><li>Help build and develop the finance team as the organization continues to grow.</li><li>Participate in special projects and other initiatives as required.</li></ul>
2026-07-02T17:30:09Z

Plant Controller

Bath, ON
onsite
Permanent
110000.00 - 130000.00 CAD / Yearly
Plant Controller Our client is seeking an experienced Plant Controller to join a manufacturing operation near Kingston, Ontario. This on-site role is ideal for a finance leader who brings strong manufacturing experience and enjoys partnering with plant leadership to drive performance, improve visibility, and support operational decision-making. Based on general knowledge.Responsibilities· Partner with senior leaders and operating teams to provide financial insight that supports business decisions. Based on general knowledge.· Analyze monthly financial results, explain variances, and identify opportunities to improve profitability and cost management. Based on general knowledge.· Lead budgeting, forecasting, and mid-range planning activities. Based on general knowledge.· Build financial models and conduct analysis to evaluate trends, risks, and opportunities. Based on general knowledge.· Prepare journal entries and reconciliations to ensure accurate financial records. Based on general knowledge.· Produce management reports and presentations that translate financial data into clear business insights. Based on general knowledge.· Maintain strong financial controls and support compliance with internal policies and reporting requirements. Based on general knowledge.· Oversee inventory and fixed asset accounting. Based on general knowledge.· Support health, safety, and environmental expectations across areas of responsibility. Based on general knowledge.
2026-06-17T15:43:46Z

Lead Finance and Administration Offcer

Ottawa, ON
onsite
Permanent
140000.00 - 160000.00 CAD / Yearly
Due to a retirement, we are looking for an accomplished finance leader to oversee financial stewardship and administrative operations at our client's Ottawa, Ontario office. This role serves as a trusted partner to executive leadership, providing informed guidance on budgeting, financial planning, compliance, and organizational risk. The successful candidate will bring a strategic mindset, strong operational judgement, and the ability to lead cross-functional teams across finance and administration. Responsibilities:• Direct the full scope of financial operations, including accounting, payroll oversight, budgeting, forecasting, consolidated reporting, and initiatives that strengthen financial performance.• Lead and mentor the accounting team, promoting accountability, attention to detail, and a collaborative working environment.• Provide strategic financial insight to support annual planning, multi-year forecasting, and ongoing assessment of organizational goals and priorities.• Establish and maintain effective internal controls while ensuring adherence to financial policies, taxation rules, and applicable regulatory obligations.• Administer donor-restricted funding and membership revenues in line with contractual terms and internal governance requirements.• Contribute financial expertise to grant submissions, commercial agreements, supplier contracts, and approval processes for organizational spending, including signing authority where required.• Prepare clear financial and administrative briefings, reports, and policy materials for senior leadership, the Board, and committee meetings.• Oversee key administrative functions such as human resources coordination, communications support, office administration, and day-to-day operational planning.• Represent the organization in dealings with Canadian regulators, government bodies, and external partner organizations on financial and administrative matters.• Review contractual arrangements tied to international events and provide guidance related to operational risk, communications, and associated administrative considerations.
2026-06-05T12:53:49Z

Controller

Ottawa, ON
onsite
Permanent
90000.00 - 110000.00 CAD / Yearly
Our client is looking for an experienced Controller to lead the full scope of accounting and financial oversight for their business in Ottawa, Ontario. This role will guide reporting, budgeting, cash management, compliance, and audit activities while providing clear financial insight to senior leadership. The successful candidate will help strengthen internal controls, support strategic decision-making, and ensure the organization maintains accurate and timely financial operations. Responsibilities:• Direct day-to-day accounting activities, including oversight of the general ledger, payables, reconciliations, and period-end close processes.• Produce monthly, quarterly, and annual financial statements, ensuring accuracy, completeness, and alignment with corporate reporting standards.• Create executive and board-level financial packages that highlight performance trends, risks, and key business insights.• Coordinate tax-related obligations and statutory filings in partnership with external advisors, including year-end reporting and required information returns.• Oversee cash flow planning, liquidity monitoring, banking relationships, and compliance with borrowing arrangements and lender expectations.• Contribute to financing initiatives by supporting credit facility renewals, lender reporting, and covenant tracking.• Lead the annual budgeting cycle and ongoing forecasting activities, using financial analysis to guide planning and cost management.• Manage external audit preparation and delivery, ensuring documentation and reporting requirements are completed on schedule.• Strengthen finance operations by implementing internal controls, reinforcing risk management practices, and identifying opportunities for automation and process improvement.
2026-06-18T01:33:44Z

Finance Manager

Ottawa, ON
onsite
Contract / Temporary
39.59 - 45.84 CAD / Hourly
Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance, and business systems professionals. Our Property Management client is seeking a Property Accountant for a contract of indeterminate length. In this role you will assist in the management of the financial operations of multiple properties and support accurate financial reporting. The Property Accountant’s duties will include: · Process monthly rent rolls and ensure tenant ledger accuracy· Partnering with Property Managers to capture tenant changes and resolve account discrepancies· Maintaining general ledgers and reconcile bank accounts, tenant ledgers, and other financial records· Handling accounts payable and receivable, including invoices, payments, and reconciliations· Assisting with budgeting, forecasting, expense monitoring, and variance analysis· Preparing property tax, sales tax, and other regulatory filings· Other duties as required
2026-06-26T20:48:41Z

Staff Accountant

Ottawa, ON
onsite
Permanent
70000.00 - 75000.00 CAD / Yearly
Robert Half is partnering with a client that's looking to add an experienced Bookkeeper to their Finance team. This is a full-time/permanent role on site. Advantages:-Competitive salary (70-75K)-Full benefits-3 weeks vacation-Free parking Responsibilities:• Oversee the preparation and processing of the invoicing, ensuring all billing statements are completed on a quarterly basis.• Handle full-cycle accounting tasks, including accounts receivable, accounts payable, general ledger updates, and journal entries.• Prepare and issue monthly invoices for government vehicle usage.• Manage invoicing for government shipments, including air and other transportation methods.• Administer claims related to long-distance and local transactions, ensuring accurate documentation and resolution.• Process government invoicing for LTS, Air, and SEA shipments• Carry out revenue distribution tasks and ensure funds are allocated correctly.• Month end and year end tasks.• Provide support for diverse accounting activities and assist with day-to-day financial operations as needed.
2026-06-18T01:38:44Z

Finance Administrator

Ottawa, ON
onsite
Permanent
65000.00 - 70000.00 CAD / Yearly
Robert Half is partnering with an excellent organization that's looking to add an experienced Finance Coordinator to their growing team. This is a full-time/permanent role. Advantages:-Competitive salary (65-70K)-Full benefits + RRSP matching-3 weeks vacation + sick days-Christmas Closure-Hybrid work model (3 days on site) after probationary period-Excellent team and culture Responsibilities:• Prepare and process a high volume of monthly invoices• Manage accounts payable by coding and entering vendor invoices, identifying discrepancies, and resolving issues• Handle employee expense claims and reconcile visa statements with supporting documentation, addressing inconsistencies with cardholders• Perform accounts receivable duties, including conducting customer collection calls to ensure timely payments• Set up and maintain project budgets and financial records within the project management system• Conduct bank reconciliations and prepare deposits, along with other banking-related tasks• Maintain strong relationships with vendors and clients by addressing inquiries and concerns efficiently• Assist with year-end financial processes and reporting• Organize and maintain financial records, ensuring a structured and accessible filing system• Provide backup support for other finance roles during peak periods or staff absences
2026-06-12T15:05:10Z

Project Administrator

Gloucester, ON
onsite
Permanent
75000.00 - 85000.00 CAD / Yearly
Robert Half is partnering with a well established organization that's looking to add a Project Administrator to their team. This is a full-time/permanent role on site. Advantages:-Competitive salary (75-80K)-Full benefits-3 weeks vacation-Free parking-Great team-Opportunity for advancement Responsibilities:• Coordinate daily administrative activities for roofing projects, ensuring records, schedules, and key updates are kept accurate and accessible.• Assemble and maintain project documentation such as contracts, work orders, submittals, permit records, and closeout packages.• Arrange crew assignments, subcontractor bookings, inspections, deliveries, and equipment rentals to support project timelines.• Monitor milestones, job progress, and permit status, and provide timely updates to project managers and internal stakeholders.• Act as a central point of communication among customers, field supervisors, vendors, and office teams to keep projects aligned.• Maintain detailed files for change orders, RFIs, insurance documents, warranty information, and compliance-related paperwork.• Support purchasing activities by tracking material orders and helping coordinate supplies required for roofing work and site safety.• Review invoices, code expenses, assist with billing administration, and help monitor project costs against approved budgets.• Assist & track required documentation from trades such as WSIB Certificates, Ministry of Labour form, valid insurance certificates and Health & Safety documents.• Update project management systems with scheduling details, notes, and financial information, and prepare reports on progress, labour hours, and outstanding issues.
2026-05-29T16:13:49Z

Accountant - Entry Level

Ottawa, ON
onsite
Contract / Temporary
30.09 - 34.84 CAD / Hourly
We are looking for an entry-level Accountant to join a client team in Ottawa on a Long-term Contract basis. This opportunity is well suited to someone who brings hands-on accounting experience and is comfortable working with Great Plains and Excel in a fast-paced environment. The successful candidate will support core financial operations while contributing to several accounting projects and maintaining accurate day-to-day records. Responsibilities:• Manage supplier invoices, verify coding, and process payments in a timely and accurate manner.• Prepare customer billing, record incoming payments, and monitor receivable balances to support cash flow activities.• Complete regular bank and account reconciliations, investigate discrepancies, and resolve outstanding items.• Maintain financial records within Great Plains and assist with accounting activities tied to multiple ongoing projects.• Support daily accounting operations by posting entries, updating documentation, and ensuring records are current and organized.• Collaborate with internal stakeholders to address accounting questions, follow up on outstanding items, and keep transactions moving efficiently.
2026-07-02T17:30:09Z