<p>We’re hiring an experienced Customer Service Manager to lead a team in a fast-paced B2B distribution environment. This role oversees daily service operations, system improvements (EDI, ERP, CRM), and drives efficiency across order management and customer communication.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead, coach, and support a team of Customer Service Representatives/ Order Desk </li><li>Oversee pricing checks, stock inquiries, order expediting, and issue resolution</li><li>Ensure high-quality service in a high-volume order environment</li><li>Improve EDI processes and enhance ERP workflows (Epicor Prophet 21 is an asset)</li><li>Strengthen CRM usage and partner with IT on system improvements</li><li>Collaborate with Operations, Sales, Purchasing, and IT on continuous improvement initiatives</li></ul><p><br></p><p><br></p>
<p>Robert Half Canada is partnering with a well-established organization in the consumer electronics industry to identify a results-oriented Account Manager. This role is ideal for a driven professional who thrives on building strong client relationships and managing a portfolio to maximize growth opportunities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and maintain positive, long-term relationships with key accounts</li><li>Identify opportunities to expand business with current clients and secure new accounts</li><li>Serve as the main point of contact for customer inquiries, ensuring high satisfaction and prompt issue resolution</li><li>Collaborate with cross-functional teams (e.g., sales, marketing, operations) to achieve sales goals and deliver client solutions</li><li>Track account activity, prepare status reports, and present sales forecasts to leadership</li><li>Analyze market trends, customer needs, and competitor activity to inform account strategy</li><li>Support the execution of promotional programs and participate in industry events as needed</li></ul><p><br></p>
