9 results for Customer Service Manager in Waterloo, ON

Payroll Supervisor/Manager

Kitchener, ON
onsite
Contract / Temporary
60.00 - 65.00 CAD / Hourly
We are looking for a Payroll Supervisor/Manager to join a team in Ontario on a long-term contract basis. In this role, you will provide day-to-day leadership for payroll operations, support a high-volume multi-payroll environment, and help maintain accurate, compliant processing for employees across several payroll groups. This opportunity is well suited to a payroll specialist who brings strong supervisory experience, sound technical knowledge, and a service-focused approach to working with internal stakeholders. Responsibilities:• Lead the daily workflow of the payroll function, guiding and supporting a team of Payroll Administrators to ensure smooth and consistent operations.• Coach team members on payroll practices, legislative requirements, and internal policies while providing hands-on technical direction and ongoing training.• Review and authorize bi-weekly payroll processing across 13 distinct payroll groups, ensuring deadlines are met and records are accurate.• Partner with Payroll and Human Resources teams on special initiatives and implementation work that affects payroll processes and service delivery.• Respond promptly to inquiries from employees and external service providers, delivering clear information and a high standard of client service.• Support year-end and monthly financial activities by assisting with payroll accruals, account reconciliations, and related journal entries.• Create, update, and maintain payroll procedures, reference documentation, and operating manuals to promote consistency and compliance.• Act as a back-up resource for Payroll Administrators and provide additional support during peak periods or complex processing cycles.• Contribute to other payroll-related assignments and operational priorities as required.
2026-04-30T20:04:16Z

Receptionist

Guelph, ON
remote
Permanent
45000.00 - 47000.00 CAD / Yearly
Robert Half is seeking a friendly, organized, and detail-oriented professional on behalf of our client for a Receptionist role within a busy professional office. This individual will be the first point of contact for clients and will help create a welcoming, polished, and professional office environment. The role includes reception, administrative support, and general office coordination. Key ResponsibilitiesClient Service<ul><li>Answer phones and greet clients in a warm, professional manner</li><li>Communicate client requests and meeting changes to the appropriate team members</li><li>Maintain the meeting room calendar and help avoid scheduling conflicts</li><li>Update the office welcome board for client meetings</li><li>Keep client-facing areas clean and organized throughout the day</li></ul>Office Administration<ul><li>Manage incoming and outgoing mail</li><li>Coordinate lunches and breakfast meetings</li><li>Monitor and restock office and kitchen supplies</li><li>Prepare and tidy meeting rooms between appointments</li><li>Complete filing and other clerical tasks as needed</li></ul>Client Engagement<ul><li>Help manage client acknowledgment and retention activities, including birthdays, anniversaries, and condolence outreach</li></ul>Compensation and Benefits<ul><li>Full-time position</li><li>$45,000 - $47,000annually</li><li>Dental care</li><li>Extended health care</li><li>Monday to Friday</li><li>In-person role</li></ul>
2026-05-20T17:44:08Z

Director of Finance

London, ON
onsite
Contract / Temporary
140000.00 - 170000.00 CAD / Yearly
Interim Director of Finance, (12 Month Contract) Location: London, Ontario Work Model: Hybrid (3 days onsite preferred) Term: 12-month contract Start: Immediate Compensation: $140,000–$170,000 per annum (Plus Benefits!)Position OverviewOur client is seeking an experienced finance leader to step into a key accounting and finance leadership role on an interim basis (12 Month Contract). This individual will act as a trusted partner to the VP Finance and provide oversight across accounting operations, financial reporting, and core finance processes.The successful candidate will lead a small team, maintain a disciplined close and reporting cycle, and support ongoing finance initiatives during a period of transition and change. This is a hands-on leadership opportunity suited to someone who brings strong controllership experience, a collaborative approach, and the ability to provide stability in a fast-paced environment.Key Responsibilities<ul><li>Oversee day-to-day accounting, financial reporting, and finance operations.</li><li>Lead monthly, quarterly, and year-end close activities to ensure accurate and timely reporting.</li><li>Maintain a strong internal control environment and support compliance with internal policies and external requirements.</li><li>Supervise, coach, and support accounting staff while helping drive team effectiveness and continuity.</li><li>Partner closely with the VP Finance on operational priorities, reporting needs, and key business initiatives.</li><li>Serve as a primary point of contact for accounting, audit, tax, and regulatory matters.</li><li>Support finance transformation initiatives, including systems, processes, reporting and workflow improvements.</li><li>Help guide ongoing enhancements to reporting, controls, and finance operations.</li><li>Contribute to special projects related to process improvement, systems implementation, and organizational change.</li></ul>
2026-05-22T20:29:04Z

US Tax Manager

Cambridge, ON
remote
Contract / Temporary
50.00 - 60.00 CAD / Hourly
Robert Half is partnering with a client that is seeking an experienced U.S. Corporate Tax Manager to join its tax team. This role is ideal for a tax professional with strong ASC 740 provision experience and a solid background in U.S. corporate income tax compliance, including federal consolidated returns and complex technical tax workpapers. This is a great opportunity for someone who enjoys a mix of tax provision, compliance, technical analysis, and cross-functional collaboration in a dynamic corporate environment. This is a 6–8-month contract, 1-2 days onsite in Cambridge. Responsibilities· Prepare quarterly U.S. income tax provisions under ASC 740· Prepare quarterly deferred tax asset (DTA) analysis workpapers· Analyze quarterly uncertain tax position (UTP) releases· Prepare entity-level tax return workpapers, including: o trial balance coding, tax depreciation and amortization calculations, supporting tax schedules· Prepare and maintain technical tax workpapers related to: o Section 163(j), Section 174, Section 162(m), GILTI and Subpart F,FDII, BEAT, R& D tax credit, Foreign tax credit (FTC)· Prepare the consolidated Schedule M-1 workpaper· Prepare Form 5472 workpapers for each U.S. entity, as applicable· Prepare intercompany elimination workpapers for both balance sheet and income statement intercompany accounts· Review U.S. tax pro forma returns and the federal consolidated income tax return· Review U.S. cash tax payment workpapers· Review Section 174 and R& D tax credit forecasts· Partner with accounting, finance, and external advisors on tax reporting and compliance matters· Support tax audits, notices, and responses to taxing authorities· Help improve tax processes, controls, and documentation
2026-05-22T18:48:43Z

Systems Administrator

Kitchener, ON
onsite
Contract / Temporary
43.00 - 60.00 CAD / Hourly
OverviewThis is an active contract opportunity with our client based in Kitchener and is fully onsite. We are seeking an Infrastructure Systems Engineer to support and enhance enterprise infrastructure across on-premises and cloud environments. This role will focus on infrastructure design, automation, security, high availability, disaster recovery, and operational excellence within a fast-paced enterprise environment. Key Responsibilities<ul><li>Support and maintain enterprise infrastructure including Hyper-V, Active Directory, Azure/Entra, DNS, DHCP, Microsoft 365, Exchange Online, Teams, backup/recovery, and network/security systems.</li><li>Design, implement, and optimize scalable, secure, and highly available infrastructure solutions.</li><li>Lead infrastructure modernization and automation initiatives using PowerShell, Python, and Ansible.</li><li>Manage disaster recovery, backup, business continuity, and infrastructure security processes.</li><li>Monitor system performance, capacity, availability, and reliability across enterprise environments.</li><li>Provide technical leadership, documentation, and mentorship to IT team members.</li><li>Participate in a 24/7/on-call support environment as required. </li></ul>
2026-05-21T20:29:08Z

Administrative Assistant

Brantford, ON
onsite
Contract / Temporary
22.50 - 26.00 CAD / Hourly
We are looking for an Administrative Assistant to join a team at our manufacturing client in Brantford, Ontario on a Contract basis. This position is well suited to someone who is comfortable using technology, communicates clearly, and brings a practical, solutions-focused approach to day-to-day work. The successful candidate will support administrative operations, help keep office activities organized, and contribute ideas that improve efficiency across the team. Responsibilities:• Manage incoming calls, emails, and general correspondence while providing prompt and timely responses.• Prepare, update, and maintain documents, spreadsheets, presentations, and other administrative records using Microsoft Office applications.• Enter and organize data accurately, ensuring records remain current and easy to access.• Work closely with Human Resources to perform various tasks such as filing and organizing documents and maintain smooth communication.• Assist with office organization by tracking tasks, prioritizing deadlines, and helping the team stay on schedule.• Identify opportunities to streamline routine administrative processes and suggest practical improvements that enhance efficiency.• Provide customer service support by responding to inquiries and directing requests to the appropriate contacts.
2026-05-29T18:28:47Z

Office & Payroll Administrator

Waterloo, ON
onsite
Permanent
60000.00 - 72000.00 CAD / Yearly
We are looking for an Office & Payroll Administrator to support daily operations in Waterloo, Ontario while helping maintain accurate payroll, accounting, and administrative processes. This position blends front-line office coordination with payroll and financial support, making it ideal for someone who is organized, detail-focused, and comfortable managing a range of responsibilities. The successful candidate will contribute to a well-run workplace by providing dependable administrative service, handling confidential information with care, and supporting leaders and staff across the business. Responsibilities:• Oversee day-to-day office operations, including coordinating supplies, service providers, courier activity, and facility-related needs to keep the workplace running smoothly.• Maintain shared office spaces such as meeting rooms, kitchen areas, and common rooms so they remain clean, stocked, and ready for use.• Administer office security-related tasks and respond to occasional after-hours notifications when required.• Support internal meetings, staff lunches, trade show preparation, and client gifting initiatives by organizing logistics and completing related administrative work.• Provide direct administrative assistance to senior leadership, including the President and Vice-President, as needed.• Review employee time records, apply overtime rules accurately, and prepare bi-weekly payroll submissions for approximately 25 to 35 employees through the appropriate systems and service provider.• Assist with employee onboarding activities and provide recruitment support when hiring needs arise.• Prepare client invoices from supporting documentation through entry, review, posting, and distribution, while also monitoring accounts receivable activities.• Reconcile monthly credit card statements, complete account coding, and perform additional data entry and accounting support tasks as required.
2026-05-14T20:28:44Z

Financial Controller

Kitchener, ON
onsite
Permanent
130000.00 - 150000.00 CAD / Yearly
Our client is hiring a Financial Controller to lead core accounting operations and provide strong financial oversight. This is a fully on-site role in Kitchener, Ontario. This role is responsible for ensuring accurate reporting, strengthening internal controls, and delivering meaningful analysis that supports business decisions. The successful candidate will bring sound judgement, leadership capability, and a hands-on approach to financial management in a fast-paced environment. Responsibilities:• Oversee the full month-end close cycle, including review of journal entries, account reconciliations, and completion of close activities within established timelines.• Direct general ledger activities, cash oversight, and the preparation of complete monthly financial statements with a high standard of accuracy.• Design, implement, and maintain accounting policies, control frameworks, and financial procedures that support compliance and operational effectiveness.• Contribute to budgeting, forecasting, purchasing support, and broader financial planning initiatives across the business.• Lead, mentor, and develop the finance team while promoting accountability, collaboration, and continuous improvement.• Prepare financial reporting, performance analysis, and risk insights for senior leadership to support informed decision-making.• Manage banking relationships, tax coordination, external reporting requirements, and audit activities with outside partners.• Monitor cash flow trends, develop cash projections, and recommend approaches to optimize liquidity and use of available funds.• Track key business metrics and identify opportunities to improve processes, reduce unnecessary costs, and strengthen profitability.• Evaluate accounting systems and tools on an ongoing basis to improve efficiency, reliability, and overall financial operations.
2026-05-21T19:18:44Z

Financial Analyst

Centre Wellington (elora, Fergus, Arthur), ON
onsite
Permanent
75000.00 - 95000.00 CAD / Yearly
We are looking for a Financial Analyst to join a hybrid team in Centre Wellington, Ontario, where you will turn financial information into practical recommendations that support commercial decision-making. This role works closely with sales and finance partners to evaluate pricing, profitability, and business performance across customers, products, and channels. The ideal candidate brings strong analytical capability, sound financial judgment, and the confidence to communicate insights clearly to non-financial stakeholders. Responsibilities:• Work alongside sales and commercial leaders to evaluate pricing strategies, review deal economics, and provide insight into customer-level profitability.• Examine margins across product lines, customer segments, and distribution channels to uncover performance trends and recommend improvement opportunities.• Contribute to the design and ongoing oversight of discount structures, promotional offers, and pricing initiatives to support profitable growth.• Administer customer rebate programs by maintaining accurate records, preparing monthly accruals, and investigating variances against expectations.• Build and refine financial models that measure how pricing adjustments, rebate structures, and commercial programs affect revenue and gross margin.• Support recurring business planning activities by preparing analysis that helps the sales team assess current results and upcoming priorities.• Produce reports and dashboards that highlight sales performance, explain key trends, and support longer-term planning discussions.• Partner with finance colleagues to help ensure revenue treatment, rebate accounting, and related controls are handled accurately and in line with policy.• Identify ways to improve reporting, pricing governance, and rebate administration through process standardization and increased automation.• Provide additional analysis and contribute to special projects based on evolving business needs.
2026-05-25T15:38:44Z