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8 results for Customer Service Manager in Waterloo, ON

Senior Manager, Audit/ Tax
  • Woodstock, ON
  • onsite
  • Permanent
  • 130000.00 - 150000.00 CAD / Yearly
  • <p>We are looking for a dedicated and experienced Senior Manager, Audit OR Tax to join our team in the Woodstock/ Stratford area of Ontario. In this role, you will lead audit engagements for private clients, ensuring adherence to detail-oriented standards and delivering high-quality results. This is an excellent opportunity to utilize your leadership and expertise in audit and assurance while contributing to the growth and success of our firm.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage audit, review, and compliance engagements for a diverse portfolio of clients, including public and private organizations.</p><p>• Develop and implement audit strategies, plans, and deliverables such as working papers, financial statements, and internal control assessments.</p><p>• Ensure compliance with Canadian detail-oriented standards, resolving client issues and maintaining high-quality assurance processes.</p><p>• Supervise and mentor audit team members, providing ongoing coaching, performance feedback, and detail-oriented development opportunities.</p><p>• Build and maintain strong client relationships, acting as a trusted advisor and identifying opportunities to deliver additional value.</p><p>• Support business development initiatives by preparing proposals and fostering new client relationships within the Woodstock community.</p><p>• Oversee engagement budgets, billing, and project financials, ensuring efficient management and profitability.</p><p>• Contribute to the development and optimization of internal workflows and processes, leveraging technology advancements to improve efficiency.</p><p>• Drive a culture of accountability within the team, ensuring project deadlines and quality expectations are consistently met.</p>
  • 2026-01-09T19:34:34Z
Finance Manager
  • Hamilton, ON
  • onsite
  • Permanent
  • 90000.00 - 95000.00 CAD / Yearly
  • <p><strong>About the Role</strong></p><p>Our client is seeking a <strong>Finance Manager</strong> to lead a high-performing finance team and elevate the organization's financial capabilities as they continue to grow. This is an exciting opportunity for a dynamic finance professional who thrives in a collaborative environment and is passionate about driving business success through insight and leadership.</p><p><br></p><p>Reporting to the Director of Finance, you’ll oversee day-to-day financial operations, budgeting, forecasting, reporting, and analytics. You’ll work closely with operational teams to deliver actionable insights, develop KPIs, and ensure financial processes align with strategic objectives. Your leadership will directly impact profitability, efficiency, and sustainable growth.</p><p><br></p><p><strong>What is in it for You?</strong></p><ul><li><strong>Career Growth:</strong> Be part of an expanding organization with opportunities to advance and shape the finance function.</li><li><strong>Collaborative Culture:</strong> Work alongside dynamic Corporate and Operations Teams, fostering cross-functional partnerships.</li><li><strong>Learning Opportunities:</strong> Gain exposure to innovative projects and cutting-edge infrastructure solutions.</li><li><strong>Hybrid Flexibility:</strong> Enjoy a balanced work model that supports productivity and well-being.</li><li><strong>Competitive Rewards:</strong> Benefit from a comprehensive compensation package including company-paid health benefits and defined benefit pension plan designed to recognize your expertise, support your current well-being and help you plan for the future.</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Manage month-end close and oversee full-cycle accounting process.</li><li>Lead preparation of monthly, quarterly, and annual financial reports with insightful analysis.</li><li>Partner with operational teams to track performance, analyze margins, and drive profitability.</li><li>Develop KPI dashboards for data-driven decision-making.</li><li>Support budgeting, forecasting, and financial modeling for short- and long-term planning.</li><li>Monitor cash flow, working capital, and profitability trends.</li><li>Ensure compliance with accounting standards and regulatory requirements.</li><li>Oversee and mentor finance team members, fostering growth and excellence.</li><li>Collaborate on billing, cost tracking, and revenue recognition processes.</li><li>Provide backup support for payroll, benefits, and pension administration.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p>
  • 2026-01-09T15:03:45Z
Billing Analyst
  • Hamilton, ON
  • onsite
  • Temporary
  • 30.00 - 35.00 CAD / Hourly
  • We are looking for an experienced Billing Analyst to join our team in Hamilton, Ontario. In this long-term contract role, you will play a key part in ensuring the accuracy and efficiency of utility billing processes. The position involves overseeing daily administrative tasks, managing customer inquiries, and maintaining utility ownership records to support smooth operations.<br><br>Responsibilities:<br>• Oversee daily administrative tasks related to utility billing, ensuring timely processing and accuracy.<br>• Reconcile utility accounts and general ledger entries by analyzing and summarizing adjustments.<br>• Maintain up-to-date records of utility ownership and process work orders efficiently.<br>• Audit meter readings, perform adjustments, issue refunds, and authorize debit transactions.<br>• Monitor and manage customer correspondence, including inquiries, complaints, and escalations.<br>• Cancel and reissue bills as necessary while overseeing collections processes.<br>• Provide exceptional customer service to utility clients, internal teams, and external stakeholders.<br>• Utilize advanced Excel skills to analyze data and generate reports.<br>• Conduct User Acceptance Testing (UAT) to ensure system functionality.<br>• Collaborate with financial institutions and external partners to support billing activities.
  • 2025-12-18T18:19:01Z
Property Accountant
  • Waterloo, ON
  • onsite
  • Permanent
  • 75000.00 - 90000.00 CAD / Yearly
  • We are looking for a dedicated Property Accountant to oversee the complete accounting cycle for a portfolio of real estate properties. The successful candidate will play a crucial role in ensuring accurate financial reporting, supporting operations through detailed analysis, and maintaining compliance with accounting standards. This position is based in Waterloo, Ontario, and offers an excellent opportunity to work in a dynamic environment.<br><br>Responsibilities:<br>• Prepare monthly journal entries and perform reconciliations for bank accounts, general ledgers, and sub-ledgers, including cash, accounts receivable, intercompany balances, prepaid expenses, fixed assets, and accrued liabilities.<br>• Manage the full accounting cycle for a portfolio of real estate properties, ensuring accurate and timely reporting.<br>• Process vendor invoices, expense reimbursements, and credit card reconciliations with a focus on precision and compliance.<br>• Handle accounts receivable and accounts payable, including tenant statement reconciliations, charge-back invoices, and banking deposits.<br>• Review and allocate expenditures to appropriate properties and expense accounts, ensuring proper categorization.<br>• Generate monthly accounts receivable reports and other specialized reports, such as tax receipts and move-in/move-out summaries, as required.<br>• Conduct daily, weekly, and monthly reconciliations for banking accounts and tenant refund accounts.<br>• Collaborate closely with property administrators and managers to address financial inquiries and operational needs.<br>• Identify opportunities to streamline accounting processes and improve the flow of information within the organization.<br>• Work in partnership with other Property Accountants and Managers to ensure cohesive operations and financial accuracy.
  • 2025-12-11T16:43:54Z
Office Coordinator
  • Waterloo, ON
  • onsite
  • Temporary
  • 20.00 - 21.00 CAD / Hourly
  • <p>We are looking for an organized and personable Office Coordinator to join our client's team in Waterloo, Ontario. As the first point of contact for visitors and staff, you will play a pivotal role in maintaining a welcoming office environment. In addition to reception duties, this role offers a unique opportunity to support and enhance the office culture through events, celebrations, and employee engagement initiatives. This is a long-term contract position ideal for someone who thrives in a dynamic, detail-oriented, and people-focused role.</p><p><br></p><p>Key Responsibilities:</p><p>Reception & Office Support</p><ul><li>Greet visitors warmly, manage their check-in, and coordinate with hosts.</li><li>Ensure common areas and meeting rooms are clean, organized, and properly arranged daily.</li><li>Handle office security protocols, including issuing and monitoring ID badges.</li><li>Maintain office supplies and ensure they are stocked at all times.</li><li>Manage mail and packages, including scanning, coordinating pickups, and notifying recipients.</li><li>Monitor communication platforms to share announcements and updates effectively.</li><li>Support office ticketing processes by reviewing, assigning, and responding to incoming requests.</li><li>Utilize Google Suite and other tools for administrative and clerical tasks.</li></ul><p>Culture & Events Support</p><ul><li>Act as a culture carrier, embodying and reinforcing the company values and workplace standards.</li><li>Assist with planning, coordinating, and executing office events and culture initiatives throughout the year.</li><li>Bring creative ideas to enhance employee experience, engagement, and hospitality.</li><li>Support on-site culture moments, such as team events, celebrations, and special programming.</li><li>Collaborate with other teams to prepare for and execute office events and initiatives.</li></ul>
  • 2026-01-06T23:13:44Z
Financial Analyst
  • Hamilton, ON
  • onsite
  • Permanent
  • 65000.00 - 70000.00 CAD / Yearly
  • <p>The Financial Analyst will support financial reporting, analysis, and business performance management activities. This role plays a key part in ensuring the accuracy and integrity of financial data, contributing to strategic decision-making, and driving continuous improvement across accounting and reporting processes. The successful candidate will work closely with multiple business units to deliver timely insights that support operational and financial success.</p><p><br></p><p>Key Responsibilities</p><ul><li>Support an effective and timely month-end close by preparing and reviewing journal entries, intercompany accounts, prepaid expenses, inventory, accruals, and balance sheet reconciliations.</li><li>Review and manage bank reconciliations across multiple bank accounts and legal entities.</li><li>Assist with annual budgeting and quarterly forecasting processes for business units and subsidiaries, ensuring alignment with organizational objectives.</li><li>Prepare quarterly financial reporting packages, including consolidated financial statements and variance analysis for senior leadership and the Board.</li><li>Perform detailed monthly and quarterly variance analyses (budget vs. actual, forecast vs. actual) and provide actionable recommendations to improve business performance.</li><li>Liaise with external auditors during interim and annual audits, including preparing audit documentation and explaining internal controls and processes.</li><li>Maintain strong internal controls and ensure compliance with accounting policies, IFRS standards, and corporate governance requirements.</li><li>Maintain and update accounting policies, procedures, and business process documentation.</li><li>Identify and implement process improvements within general accounting, reporting, and close processes.</li><li>Support automation initiatives to enhance billing accuracy and improve payment timeliness.</li><li>Assist with tax compliance activities, including Employer Health Tax (EHT) remittances and monthly or quarterly HST filings.</li><li>Complete ad-hoc financial analyses and participate in special projects as required.</li></ul><p><br></p>
  • 2026-01-09T19:49:14Z
Financial Analyst
  • Cambridge, ON
  • onsite
  • Permanent
  • 85000.00 - 95000.00 CAD / Yearly
  • <p>We are looking for a highly motivated and detail-oriented Financial Analyst to join our finance client's team in Cambridge, Ontario. In this role, you will contribute to key financial processes, including planning, analysis, and reporting, to support data-driven decision-making. This position offers an excellent opportunity to work in a dynamic environment while driving continuous improvement in financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Conduct budgeting, forecasting, and variance analysis to support organizational goals.</p><p>• Build and maintain detailed financial models to aid strategic decision-making.</p><p>• Analyze operational and financial performance, providing actionable recommendations to leadership.</p><p>• Prepare comprehensive financial reports on a monthly, quarterly, and annual basis.</p><p>• Ensure data accuracy and assist with system integrations to strengthen financial processes.</p><p>• Collaborate with various teams to assess cost structures and profitability.</p><p>• Contribute to capital planning efforts, investment evaluations, and risk assessments.</p><p>• Identify opportunities to improve financial processes and implement automation solutions.</p><p>• Stay updated on accounting principles and apply them effectively in financial analysis.</p>
  • 2026-01-08T21:53:55Z
Accounting Administrator
  • Guelph, ON
  • onsite
  • Permanent
  • 70000.00 - 73000.00 CAD / Yearly
  • We are looking for a detail-oriented Accounting Administrator to join our team in Guelph, Ontario. This role involves managing various accounting tasks while ensuring accuracy and timeliness in financial operations. The successful candidate will play a key part in maintaining financial records, generating reports, and supporting audits.<br><br>Responsibilities:<br>• Process accounts payable invoices and ensure timely payments to vendors.<br>• Apply customer payments, issue credits when necessary, and monitor accounts receivable for overdue balances.<br>• Maintain control files for US$ and Canadian$ bank accounts, including preparing monthly financial forecasts.<br>• Generate finance reports as required and complete monthly financial statements with detailed general ledger analysis.<br>• Assist with cost accounting, balance sheet analysis, and the preparation of audit schedules for external auditors.<br>• Support the development of internal controls and accounting processes to improve efficiency.<br>• Perform monthly transaction reconciliations to trial balance and prepare audit documentation for third-party auditors.<br>• Complete inventory adjustments and ensure accurate reporting.<br>• Handle general office duties and assist with IT-related functions as needed.
  • 2026-01-08T22:38:40Z