13 results for Customer Service Manager in Waterloo, ON

Senior Manager, Assurance and Accounting

Hamilton, ON
onsite
Permanent
95000.00 - 150000.00 CAD / Yearly
Hybrid Work Environment | Path to Partnership | Strong Work-Life Balance Robert Half is partnering with a respected and growing public accounting firm in Hamilton, ON to recruit a Senior Manager, Accounting & Assurance. Reporting directly to the Partners, this leadership role offers an exceptional opportunity for an experienced CPA looking to take the next step in their career and work toward future partnership. This position is ideal for someone who enjoys building strong client relationships, leading engagement teams, mentoring staff, and contributing to the strategic direction of a firm. In return, you'll benefit from a collaborative culture, flexible hybrid work arrangements, and a clear path to Partner for long-term career advancement. Why Join?<ul><li>Defined career progression with partnership potential</li><li>Hybrid work environment and flexible scheduling (2-3 days/week onsite)</li><li>Strong commitment to work-life balance</li><li>Opportunity to influence firm strategy and growth</li><li>Collaborative and supportive team culture</li><li>Diverse client base including charities, not-for-profits, and owner-managed businesses</li><li>Leadership role with meaningful client interaction and team development responsibilities</li></ul>Key Responsibilities<ul><li>Manage a portfolio of client relationships, ensuring exceptional service and identifying opportunities to provide value-added advice.</li><li>Lead complex audit, review, and compilation engagements from planning through completion.</li><li>Deliver high-quality assurance and accounting services while ensuring compliance with professional standards.</li><li>Review financial statements, tax returns, CRA correspondence, and other client deliverables.</li><li>Meet with clients to discuss financial results, tax matters, planning opportunities, and business initiatives.</li><li>Present financial statements at Annual General Meetings (AGMs), both virtually and in person.</li><li>Oversee engagement planning, scheduling, budgeting, and overall project financial performance.</li><li>Mentor, coach, and develop team members while fostering a positive and collaborative culture.</li><li>Participate in performance reviews and support the professional growth of staff.</li><li>Contribute to operational and strategic planning initiatives designed to enhance client service and firm performance.</li><li>Stay current on evolving accounting, assurance, and auditing standards and provide guidance on technical matters.</li><li>Support additional firm initiatives and leadership activities as required.</li></ul> The OpportunityThis is an outstanding opportunity for a public accounting professional who is ready to take on a broader leadership role while enjoying the flexibility and balance of a modern work environment. If you're looking for a firm that values professional growth, invests in its people, and offers a genuine pathway to partnership, we encourage you to apply.
2026-08-20T17:33:45Z

Administrative Assistant

Waterloo, ON
onsite
Permanent
70000.00 - 100000.00 CAD / Yearly
We are hiring a Senior Administrative Assistant to support a well-established and highly successful Investment Advisory practice. The Senior Administrative Assistant is responsible for managing the full spectrum of client account administration, transaction processing, account transfers, and regulatory documentation within this high-volume Investment Advisory practice. This is a key position, the operational backbone of the practice and requires extensive experience supporting Investment Advisors, managing client accounts, processing investment transactions, and ensuring regulatory compliance.The successful candidate will be a seasoned financial services professional who can operate independently, oversee complex client transactions, and provide exceptional service to high-net-worth clients.ResponsibilitiesClient Account Administration<ul><li>Open new client accounts and maintain account documentation</li><li>Process account transfers, including incoming and outgoing assets</li><li>Manage client requests and account updates</li><li>Coordinate RESP withdrawals, RRIF payments, estate settlements, and other account transactions</li><li>Ensure all documentation is complete, accurate, and compliant</li></ul>Trade & Transaction Processing<ul><li>Process client trade instructions accurately and efficiently</li><li>Handle cash withdrawals, deposits, transfers, and journal requests</li><li>Monitor transactions through completion and resolve any discrepancies</li><li>Liaise with internal operations teams and external financial institutions</li></ul>Compliance & Regulatory Administration<ul><li>Maintain compliance documentation and client records</li><li>Review new account applications for completeness and regulatory requirements</li><li>Ensure adherence to CIRO and firm compliance standards</li><li>Prepare and submit regulatory and compliance-related paperwork</li><li>Support audits, reviews, and compliance inquiries</li></ul>Client Service Excellence<ul><li>Act as a primary point of contact for clients</li><li>Respond to client inquiries regarding accounts, transactions, and documentation</li><li>Build strong, trusted relationships with clients through professional and proactive service</li><li>Handle sensitive and confidential client information with discretion</li></ul>Office Operations Leadership<ul><li>Serve as the senior administrative resource within the practice</li><li>Identify opportunities to improve processes and efficiencies</li><li>Provide guidance and support to junior administrative staff as required</li><li>Ensure smooth day-to-day operations of the advisory practice</li></ul>
2026-09-09T18:43:40Z

Director of Finance

Cambridge, ON
onsite
Permanent
150000.00 - 170000.00 CAD / Yearly
Our client, a growing project-based organization in Cambridge, is seeking a Director of Finance to join their senior leadership team. This is a hands-on leadership role responsible for overseeing the finance function, driving process improvements, enhancing ERP utilization, and providing strategic financial support to business operations. The successful candidate will play a key role in optimizing month-end reporting, ERP system capabilities, strengthening financial controls, and partnering with operational leaders to improve profitability and decision-making. Key ResponsibilitiesFinancial Leadership & Reporting<ul><li>Lead, mentor, and develop the finance and accounting team while promoting accountability and continuous improvement.</li><li>Oversee monthly, quarterly, and annual financial close processes, ensuring timely and accurate financial reporting.</li><li>Maintain the integrity of the general ledger through account reconciliations, analytical reviews, and financial controls.</li><li>Oversee accounts payable, accounts receivable, payroll, fixed assets, and inventory accounting functions.</li><li>Coordinate year-end audit activities and serve as the primary point of contact for external auditors.</li></ul>Process Improvement & Systems Optimization<ul><li>Drive continuous improvement initiatives across finance and operational processes.</li><li>Optimize ERP workflows, automation, and reporting capabilities to improve efficiency and accuracy.</li><li>Partner with operational stakeholders to enhance project costing, revenue recognition, and transaction processing workflows.</li><li>Develop and implement standard operating procedures and accountability measures to support an efficient month-end close process.</li><li>Identify opportunities to streamline reporting and eliminate operational bottlenecks.</li></ul>Budgeting, Forecasting & Analysis<ul><li>Lead budgeting and forecasting initiatives, translating operational plans into meaningful financial models.</li><li>Analyze financial performance and provide insights into key variances, trends, and business drivers.</li><li>Develop KPI dashboards and management reporting tools to improve operational visibility and profitability analysis.</li><li>Provide strategic recommendations to senior leadership to support informed decision-making and improve working capital management.</li></ul>Treasury & Internal Controls<ul><li>Maintain and strengthen internal controls, financial policies, and delegated authority processes.</li><li>Oversee cash flow management and working capital planning.</li><li>Support relationships with financial institutions and ensure compliance with lending and reporting requirements.</li><li>Assist with risk management and financial governance initiatives.</li></ul>
2026-09-03T13:04:27Z

Director - Plant Operations

Paris, On, ON
onsite
Temporary
70.00 - 75.00 CAD / Hourly
We are looking for an experienced operations leader to oversee a Contract assignment(3-6 months) supporting a wholesale distribution business in Paris, Ontario. This role will provide hands-on direction across day-to-day plant and operational activities while strengthening team performance, service levels, and operational discipline. The successful candidate will bring a practical leadership style, sound business judgement, and the ability to build credibility quickly in a fast-moving environment. This is an onsite role. Responsibilities:• Lead daily operational activity across the site, ensuring production, inventory, service, and workflow priorities are aligned with business objectives.• Guide, mentor, and hold leaders and frontline employees accountable to clear performance expectations while fostering a stable and engaged workplace.• Strengthen inventory practices by improving accuracy, control measures, and visibility across materials and finished goods.• Oversee workforce planning, scheduling, and capacity management to support output targets, labour efficiency, and throughput.• Monitor operational performance indicators related to productivity, quality, customer service, cost control, and margin performance, and take corrective action when needed.• Maintain a strong presence on the floor to identify bottlenecks, address operational issues directly, and support timely problem resolution.• Promote a safe and disciplined operating environment by reinforcing compliance, consistent procedures, and sound working practices.• Partner closely with finance, sales, and senior leadership to align operational decisions with broader commercial and financial goals.• Drive continuous improvement efforts that enhance process reliability, team effectiveness, and overall operational results.
2026-09-07T16:18:41Z

Buyer

Kitchener, ON
onsite
Permanent
65000.00 - 80000.00 CAD / Yearly
Our client is a growing manufacturing organization seeking a proactive Buyer to join their team. This is an excellent opportunity for a purchasing professional who enjoys building supplier relationships, driving cost savings, and contributing to strategic business decisions.What makes this opportunity stand out is the level of exposure you'll receive across the organization. You'll work closely with Operations, Engineering, Production, Quality, and Leadership, gaining valuable insight into the full supply chain while helping shape procurement strategies that directly impact business performance.If you're looking for a role that offers career development, increased responsibility, and the chance to broaden your experience in a dynamic manufacturing environment, we'd love to hear from you.What You'll Be Doing<ul><li>Lead sourcing and procurement activities to support operational and business objectives.</li><li>Negotiate pricing, delivery, quality, and service agreements with suppliers while fostering long-term partnerships.</li><li>Identify opportunities for cost savings, process improvements, and supply chain efficiencies.</li><li>Assess supplier capabilities, performance, and market competitiveness to support informed sourcing decisions.</li><li>Monitor market trends, commodity movements, and emerging technologies to proactively manage supply risks and opportunities.</li><li>Collaborate with cross-functional teams including Operations, Engineering, Production, Finance, and Quality to support business initiatives.</li><li>Participate in budgeting, forecasting, and strategic planning activities related to procurement and supply chain operations.</li><li>Develop and maintain supplier scorecards, performance metrics, and continuous improvement programs.</li><li>Support new product introductions and supplier development projects.</li><li>Manage procurement-related projects to ensure objectives are delivered on time and within budget.</li></ul>
2026-09-11T22:48:41Z

Financial Analyst

Elmira, ON
onsite
Permanent
80000.00 - 95000.00 CAD / Yearly
Our client, an established and growing organization within the insurance and financial services industry, is seeking a Financial Analyst to join its finance team. This is an excellent opportunity for an ambitious accounting or finance professional who is looking to take ownership of reporting and analysis responsibilities while gaining exposure to a dynamic, growth-oriented business. The successful candidate will play a key role in monthly financial reporting, business analysis, commission calculations, and process improvement initiatives. This position offers meaningful career progression and is well-suited for someone interested in pursuing a CPA designation within the next 3 to 4 years. Key Responsibilities· Prepare and analyze monthly financial statements and management reports· Perform account reconciliations and investigate variances· Prepare and post journal entries while ensuring the accuracy and integrity of financial data· Support month-end, quarter-end, and year-end close processes· Calculate and reconcile commission payments for advisors and sales teams· Develop, maintain, and report on key performance indicators (KPIs)· Assist with regulatory reporting requirements and tax filings· Support budgeting, forecasting, and financial planning activities· Identify opportunities to improve existing processes and internal controls· Participate in finance transformation, automation, and reporting enhancement initiatives· Collaborate with stakeholders across finance and operations to provide meaningful business insights
2026-08-28T16:08:49Z

Accounting Manager

Woodstock, ON
onsite
Permanent
95000.00 - 110000.00 CAD / Yearly
Our client, a well-established and growing organization with multiple operating locations, is seeking an Accounting Manager to support its finance function. This role plays a key part in financial reporting, forecasting, cost management, and providing business insights to support operational decision-making. Key Responsibilities:<ul><li>Prepare and review monthly, quarterly, and annual financial reporting, ensuring accuracy and timely delivery.</li><li>Consolidate financial information from multiple business units and analyze overall organizational performance.</li><li>Support month-end and year-end close processes while maintaining strong internal controls and reporting standards.</li><li>Oversee cost accounting activities, including inventory valuation, standard costing, and variance analysis.</li><li>Analyze operational spending trends and provide recommendations to improve financial and operational performance.</li><li>Partner with operational leaders to monitor key performance indicators, manage costs, and support profitability initiatives.</li><li>Assist with the annual budgeting process and ongoing forecasting activities.</li><li>Develop financial analyses, variance reports, and models to support strategic planning and business decisions.</li><li>Provide oversight and guidance related to day-to-day accounting operations, including payables and receivables functions.</li><li>Contribute to process improvements that enhance financial controls, reporting efficiency, and overall business performance.</li></ul>
2026-09-15T02:24:07Z

Financial Analyst

Waterloo, ON
onsite
Permanent
65000.00 - 75000.00 CAD / Yearly
We are looking for a Financial Analyst to support accurate reporting, insightful analysis, and disciplined financial processes for our client in the Waterloo, Ontario area. This position contributes to routine accounting activities while helping leaders understand performance, monitor results, and make informed business decisions. The successful candidate will balance detailed transactional work with broader financial analysis in a fast-paced environment. Responsibilities:• Produce monthly, quarterly, and annual financial reports, assess performance fluctuations, and explain the factors influencing results.• Facilitate financial review discussions with stakeholders and present clear commentary on trends, risks, and variances.• Build and maintain reporting tools such as dashboards, KPI summaries, and variance analysis packages for management use.• Support budget planning and forecast updates by revising assumptions and reflecting operational changes in financial projections.• Complete month-end tasks including journal posting, reconciliation work, and review of subledger activity to ensure accuracy.• Reconcile balance sheet accounts and banking activity on a regular basis, investigate discrepancies, and resolve outstanding items promptly.• Manage financial administration related to capital spending, leased vehicles, finance master data updates, and required corporate reporting.• Provide timely support for audit requests, government filings, compliance activities, and process improvements across finance operations.
2026-09-08T22:04:00Z

Controller

Cambridge, ON
onsite
Temporary
43.54 - 50.41 CAD / Hourly
Position: Interim ControllerLocation: Onsite, Cambridge, 5 daysRobert Half is a seeking a hands-on Interim Controller for a Cambridge manufacturing client to provide immediate leadership and support. This role is ideal for a hands-on finance professional who can step into a lean manufacturing environment, work independently, and execute day-to-day accounting responsibilities with minimal oversight. This role is 2-3 months in duration. Key Responsibilities<ul><li>Lead and execute the month-end close process</li><li>Manage full-cycle accounting activities in a small, lean finance environment</li><li>Oversee manufacturing accounting, including inventory, COGS, and related reconciliations</li><li>Maintain financial accuracy, controls, and reporting during a period of transition</li><li>Partner directly with U.S.-based finance leadership on daily accounting and finance activities</li><li>Support continuity of operations while the company navigates both a permanent Controller search and active sale process</li><li>Roll up sleeves and handle the work personally rather than relying on a large team structure.</li></ul>
2026-09-15T18:36:52Z

Financial Analyst

Halton Hills, ON
onsite
Permanent
80000.00 - 90000.00 CAD / Yearly
Our client is looking for a Financial Analyst to join their team. This role offers a mix of accounting, reporting, budgeting, forecasting, and project accounting responsibilities, making it a great opportunity for someone who enjoys variety and wants exposure to both accounting and finance. Responsibilities<ul><li>Prepare monthly financial statements, journal entries, account reconciliations, and supporting analysis as part of the month-end close process.</li><li>Assist with annual budgets, ongoing forecasts, cash flow planning, and variance analysis.</li><li>Monitor the financial performance of long-term projects, including revenue recognition, project costing, margin analysis, and related reporting.</li><li>Support billing activities, deferred revenue schedules, and project-related reconciliations.</li><li>Assist with year-end audit requirements and preparation of supporting documentation.</li><li>Identify opportunities to improve reporting, streamline processes, and strengthen internal controls.</li><li>Provide ad hoc analysis and reporting to support business decisions.</li></ul>
2026-09-03T16:03:41Z

Head of Finance

Waterloo, ON
onsite
Permanent
140000.00 - 170000.00 CAD / Yearly
Our client, an established real estate investment, development, and property management company, is seeking a Head of Finance to join its leadership team. This is a hands-on leadership opportunity offering broad exposure across accounting, finance, reporting, operations, development projects, and strategic decision-making. Key Responsibilities<ul><li>Lead all financial reporting, budgeting, forecasting, cash flow management, and treasury activities.</li><li>Oversee month-end, year-end, and multi-entity financial reporting.</li><li>Partner with ownership and leadership to support growth initiatives, financing activities, acquisitions, development projects, and portfolio performance.</li><li>Provide financial analysis, forecasting, and strategic recommendations to support business decisions.</li><li>Manage lender, investor, and external advisor relationships while ensuring compliance with reporting requirements and financial obligations.</li><li>Establish and maintain strong internal controls, financial processes, and risk management practices.</li><li>Oversee and mentor the finance and accounting team while driving continuous improvement across systems and processes.</li></ul>
2026-09-03T13:08:39Z

Executive Assistant

Cambridge, ON
remote
Permanent
55000.00 - 65000.00 CAD / Yearly
Are you the person everyone turns to when something needs to get done? Do you manage calendars, coordinate meetings, solve unexpected problems, track down missing information, and somehow keep everything running smoothly while making it look easy? If so, we may have the perfect opportunity for you. We're looking for an Executive Assistant to support a senior leadership team and be the organizational force behind the scenes. Key Responsibilities<ul><li>Manage complex calendars, appointments, and scheduling priorities</li><li>Coordinate internal and external meetings, including preparing agendas and meeting materials</li><li>Draft, edit, and proofread correspondence, reports, presentations, and other business documents</li><li>Arrange travel, accommodations, and itineraries as required</li><li>Screen and prioritize emails, phone calls, and incoming requests</li><li>Prepare meeting minutes and follow up on action items</li><li>Support executive reporting and presentation preparation</li><li>Coordinate company events, leadership meetings, and special projects</li><li>Track deadlines and ensure timely completion of deliverables</li></ul>
2026-09-15T14:38:38Z

Director, Operational Development

Brantford, ON
onsite
Permanent
140000.00 - 160000.00 CAD / Yearly
Our client is seeking a strategic and results-driven Director, Operational Development to lead enterprise-wide operational improvement initiatives and drive organizational excellence. This leadership role is responsible for developing and executing operational strategies that enhance efficiency, scalability, performance, and long-term business success.The ideal candidate brings a strong background in operations, continuous improvement, and change management, along with the ability to influence stakeholders and lead transformation initiatives across multiple sites.Responsibilities:<ul><li>Develop and execute operational strategies aligned with organizational objectives.</li><li>Identify opportunities to improve efficiency, productivity, quality, and cost effectiveness across the business.</li><li>Lead the design, optimization, and standardization of operational processes, systems, and workflows.</li><li>Drive continuous improvement initiatives and establish performance metrics to measure success.</li><li>Partner with cross-functional leaders to implement business transformation projects.</li><li>Support Plant Managers in identifying, tracking, and improving key operational KPIs.</li><li>Establish reporting frameworks and dashboards to monitor operational performance.</li><li>Lead change management initiatives and ensure successful adoption of new processes and systems.</li><li>Evaluate and implement technologies and tools that enhance operational effectiveness.</li><li>Ensure compliance with corporate policies, regulatory requirements, and industry best practices.</li></ul>
2026-09-15T13:13:35Z