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11 results for Customer Service Manager in Waterloo, ON

Accounting Coordinator
  • Waterloo, ON
  • onsite
  • Permanent
  • 60000.00 - 65000.00 CAD / Yearly
  • <p>We’re looking for a detail-oriented <strong>Bookkeeper</strong> to join our clients Finance team. In this role, you’ll manage full-cycle bookkeeping and ensure accurate financial records for the organization. The ideal candidate has strong organizational skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p><strong>What You’ll Do</strong></p><p><strong>Full-Cycle Bookkeeping</strong></p><ul><li>Record daily financial transactions in the accounting system with accuracy and consistency.</li><li>Maintain organized financial files and documentation for all bookkeeping activities.</li><li>Reconcile general ledger accounts, including cash, bank accounts, prepaid expenses, receivables, payables, and accrued liabilities.</li><li>Identify and resolve discrepancies, and assist with month-end closing activities.</li><li>Prepare adjusting entries, monthly reconciliations, and supporting financial reports.</li><li>Assist with annual audit preparation and ensure data integrity within the general ledger.</li></ul><p><strong>Accounts Receivable</strong></p><ul><li>Prepare and issue invoices and account statements for members.</li><li>Manage housing charge (rent) billings, deposits, rewards, fines, and electronic payments.</li><li>Track deferral applications and coordinate approvals with the Finance Manager.</li><li>Coordinate the distribution and reporting of gift cards for Pi-bucks redemption.</li><li>Send reminders for due dates, follow up on overdue accounts, and escalate as needed.</li><li>Respond to member inquiries and resolve billing discrepancies.</li><li>Reconcile daily collections and prepare weekly bank deposits.</li><li>Assist with tax receipt preparation when required.</li></ul><p><strong>Accounts Payable</strong></p><ul><li>Process vendor invoices accurately and ensure timely payments.</li><li>Match invoices with purchase orders or approvals before entry.</li><li>Prepare weekly cheque runs and coordinate signatures and mailouts.</li><li>Communicate with vendors and maintain positive relationships.</li><li>Take advantage of early payment discounts where applicable.</li></ul><p><strong>Administrative Support</strong></p><ul><li>Provide front desk coverage during busy periods (e.g., rent due dates, move-in/move-out days).</li><li>Support other departments with accounting-related needs.</li><li>Assist Admissions in collecting deposits and rent before move-in.</li><li>Complete other duties and special projects as assigned by the Finance Manager.</li></ul><p><br></p><p><strong>What We’re Looking For</strong></p><ul><li>Diploma or certificate in Accounting, Finance, or a related field (or equivalent experience).</li><li>2+ years of full-cycle bookkeeping experience, ideally in a housing, property management, or non-profit setting.</li><li>Strong working knowledge of accounting software (QuickBooks, Sage, or Xero) and Microsoft Excel.</li><li>Understanding of GAAP and bookkeeping best practices.</li><li>High level of accuracy, attention to detail, and organizational skill.</li><li>Strong communication and customer service skills.</li><li>Ability to manage confidential information professionally.</li></ul><p><br></p>
  • 2025-10-27T19:38:44Z
Associate Manager, Marketing
  • Brantford, ON
  • onsite
  • Permanent
  • 100000.00 - 110000.00 CAD / Yearly
  • <p>We’re seeking a dynamic and results-driven <strong>Associate Marketing</strong> <strong>Manager </strong>to join our innovative marketing team. This role provides an excellent opportunity to lead marketing initiatives and collaborate across departments to drive brand awareness, campaign performance, and client engagement. If you’re passionate about marketing strategies, data-driven decision-making, and driving business impact, this could be the perfect fit for you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and implement integrated marketing campaigns to support business objectives and client acquisition strategies</li><li>Collaborate cross-functionally with sales teams, creative departments, and external agencies to develop compelling marketing assets</li><li>Analyze campaign data and produce performance reports to inform decision-making and continuous optimization</li><li>Assist in managing digital marketing efforts, including SEO, PPC, email marketing, and social media</li><li>Support brand-building initiatives; ensure consistent messaging and adherence to brand guidelines across all communication channels</li><li>Stay updated on marketing trends, industry news, and competitive activity to develop innovative and cutting-edge strategies </li></ul>
  • 2025-10-08T21:49:21Z
Controller
  • Stoney Creek, ON
  • onsite
  • Permanent
  • 100000.00 - 120000.00 CAD / Yearly
  • <p>Are you an experienced accounting professional looking for an opportunity to lead and grow within a dynamic and growing company? Our client specializes in custom design, manufacture, and assembly of of projects throughout North America and expanding the team by hiring a Controller. <strong>Note that this role is 100% onsite until the new Controller is able to effectly perform the position in a hybrid capacity.</strong></p><p><br></p><p>As the Controller, you will report to the COO and take ownership of the organization's financial operations, ensuring accuracy and efficiency while supporting business goals. You will be an integral part of the leadership team and collaborate with other departments including Operations, Production, Project Management and Supply Chain/Procurement.</p><p><br></p><p><strong>Responsibilities include:</strong></p><ul><li><strong>Leadership & Oversight: </strong>Provide direction for daily accounting processes, including accounts payable, accounts receivable, payroll, and the general ledger.</li><li><strong>Financial Reporting:</strong> Ensure accurate and timely preparation of monthly, quarterly, and annual financial reports.</li><li><strong>Internal Controls: </strong>Maintain internal financial safeguards, oversee budgets, track costs, and monitor expenditures.</li><li><strong>Cash Flow Management: </strong>Drive forecasting and cash flow planning in collaboration with organizational leadership.</li><li><strong>Audit Readiness: </strong>Coordinate the annual audit process and serve as the primary liaison for external auditors.</li><li><strong>Compliance:</strong> Ensure adherence to all financial, tax, and regulatory reporting requirements.</li><li><strong>Process Improvement: </strong>Lead initiatives to optimize accounting processes and systems for greater efficiency.</li><li><strong>Inventory Management:</strong> Support cost tracking and analysis for inventory control.</li><li><strong>Project Support:</strong> Provide financial expertise related to cost control, job costing, and billing for project management teams.</li><li><strong>Team Development: </strong>Supervise, train, and mentor junior accounting staff, fostering a high-performance team-oriented culture.</li></ul><p><br></p>
  • 2025-10-20T20:39:19Z
Payroll Supervisor
  • Kitchener / Waterloo, ON
  • onsite
  • Temporary
  • - CAD / Hourly
  • <p><strong>Interim Payroll Supervisor</strong></p><p><strong>Location: Kitchener/Waterloo, ON – 5 days on site. </strong></p><p><strong>Duration: 8 months </strong></p><p><strong>Start Date: ASAP</strong></p><p><strong>Position Overview:</strong></p><p>We are seeking an experienced payroll supervisor to oversee payroll operations for a large unionized and non-unionized workforce. This role is responsible for ensuring the accurate and timely processing of payroll, compliance with regulations, calendar and fiscal year-end activities, and leading a small team. The ideal candidate will drive process improvements, support system updates, and manage payroll-related projects.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee calendar and fiscal year-end activities, such as pension reconciliations, regulatory submissions, and preparation of T4s, T2200s, WSIB, and other required filings.</li><li>Provide leadership to the payroll team.</li><li>Ensure timely and accurate bi-weekly payroll processing for unionized and non-unionized employees.</li><li>Investigate and resolve payroll discrepancies while maintaining data integrity and compliance.</li><li>Stay updated with legislation changes and collective agreement updates, ensuring payroll processes comply with current regulations.</li><li>Perform month-end and year-end closings, including reporting and audit preparation.</li><li>Liaison with auditor for payroll reports, schedules and working papers. </li></ul><p><br></p>
  • 2025-10-11T15:24:07Z
Senior Accounting Coordinator
  • Cambridge, ON
  • onsite
  • Permanent
  • 80000.00 - 90000.00 CAD / Yearly
  • <p>Our client is seeking a highly organized and detail-oriented <strong>Accounting Manager</strong> to join their Finance & Administration team. This leadership role is responsible for overseeing all day-to-day accounting operations — including Accounts Payable, Accounts Receivable, Cash Reconciliation, and Payment Processing — while ensuring the accuracy and integrity of financial reporting at both the month-end and year-end stages.</p><p><br></p><p>Reporting directly to the Owners, the Accounting Manager will lead and mentor the accounting team, collaborating closely with Operations and other departments to support strategic decision-making and continuous process improvement. This is an excellent opportunity for an experienced accounting professional who enjoys combining hands-on accounting with leadership, analysis, and cross-functional collaboration in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and oversee full-cycle accounting, including Accounts Payable, Accounts Receivable, and general ledger functions</li><li>Lead, coach, and develop accounting staff to ensure accuracy, timeliness, and compliance</li><li>Oversee collections, bank reconciliations, and intercompany transactions</li><li>Prepare and review adjusting journal entries, accruals, and amortization schedules</li><li>Ensure accurate and timely sales tax reporting and remittances (GST/HST)</li><li>Supervise payroll processes and statutory deductions; manage T4 and WSIB filings</li><li>Oversee all banking activities, including deposits, EFTs, and payment approvals</li><li>Analyze monthly financial statements and present variance reports with insights for management</li><li>Lead month-end and year-end close processes, including working with external accountants or auditors as required</li><li>Identify and implement process improvements to enhance efficiency and financial controls</li></ul><p><br></p><p><strong>Qualifications & Experience</strong></p><ul><li>Post-secondary diploma or degree in Accounting or Finance</li><li>5–10 years of progressive accounting experience, including 3–5 years in a supervisory or management role</li><li>Strong proficiency in Excel, QuickBooks Online, and payroll systems</li><li>Excellent attention to detail, accuracy, and organizational skills</li><li>Strong analytical and problem-solving abilities with a strategic mindset</li><li>Clear and professional communication skills (written and verbal)</li><li>Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment</li><li>Adaptable, proactive, and committed to continuous learning and improvement</li></ul><p><br></p>
  • 2025-11-03T16:49:00Z
Operations Specialist
  • Guelph, ON
  • onsite
  • Permanent
  • 110000.00 - 130000.00 CAD / Yearly
  • <p>Robert Half is partnering with a well-established global leader in engineered heavy lifting and transport solutions. With a workforce of over 7,000 employees worldwide, this organization supports critical infrastructure and industrial projects across sectors such as nuclear, civil engineering, mining, energy, and power grid development.</p><p>This is an exciting opportunity for a seasoned Fleet Manager to join a high-performing team and take ownership of a fleet of 300+ heavy assets, including cranes, tractor trailers, and specialized mining equipment. The successful candidate will play a key role in driving operational excellence, safety, and collaboration across departments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage daily operations of the fleet maintenance department.</li><li>Supervise and support a team of supervisors and technicians</li><li>Oversee the maintenance of over 300 assets, ensuring uptime and reliability.</li><li>Monitor, open, and close work orders; prioritize urgent breakdowns alongside scheduled repairs and preventative maintenance.</li><li>Ensure high-quality, cost-effective, and efficient service delivery.</li><li>Prepare and present quotes for internal and external customers.</li><li>Foster collaboration between equipment, operations, and project teams to align fleet support with business needs.</li><li>Utilize CMMS systems for maintenance tracking and reporting; SAP experience is an asset.</li><li>Maintain compliance with safety, environmental, and transportation regulations.</li><li>Analyze fleet performance metrics and implement continuous improvement initiatives.</li></ul><p><br></p>
  • 2025-10-22T02:18:47Z
Intermediate Accountant
  • Fergus, ON
  • onsite
  • Permanent
  • 60000.00 - 75000.00 CAD / Yearly
  • We are looking for an Intermediate Accountant to join our team in Fergus, Ontario. This role is essential in supporting the accounting department by managing financial tasks, ensuring accurate reporting, and maintaining compliance with regulations. The successful candidate will contribute to the smooth operation of financial processes while collaborating with various teams.<br><br>Responsibilities:<br>• Provide comprehensive accounting and clerical support to the accounting department.<br>• Prepare month-end and quarter-end financial reports and ensure accurate bank covenant submissions.<br>• Assist in payroll processing and maintain an organized financial filing system.<br>• Reconcile various balance sheet accounts and bank transactions during month-end close activities.<br>• Coordinate client billing, cash receipts, and collection management.<br>• Analyze cash flow and operating budgets to support financial planning.<br>• Prepare and file tax returns and remittances, ensuring compliance with applicable regulations.<br>• Assist in audit preparation and year-end tax activities.<br>• Analyze and report cost variances to support operational efficiency.<br>• Ensure adherence to internal controls and regulatory compliance.
  • 2025-10-29T18:18:43Z
Organizational Change Management Consultant
  • Hamilton, ON
  • onsite
  • Temporary
  • - CAD / Hourly
  • <p>Robert Half is seeking a <strong>Change & Risk Management Specialist</strong> for a Hamilton client. The successful consultant will drive successful organizational transformations and the seamless adoption of new technology solutions. This critical role combines expertise in change management and risk mitigation with a strong ability to engage stakeholders, assess business impacts, and foster alignment across technical and non-technical teams. This is a 6+ month engagement, with a hybrid working arrangement, 2 days in office. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct stakeholder analysis to identify key influencers, role dynamics, and potential organizational constraints.</li><li>Establish and maintain communication channels to share updates, manage expectations, and solicit input.</li><li>Draft clear, professional corporate communications designed to inform and align employees and leadership on change initiatives.</li><li>Perform change impact assessments to analyze how new processes or technologies affect business units and end users.</li><li>Develop tailored resistance management strategies to address adoption challenges and accelerate change acceptance.</li><li>Design and deliver training programs, including workshops and awareness sessions, to support end-user adoption.</li><li>Conduct Business Impact Analyses (BIA) to assess critical business processes, identify dependencies, and evaluate potential risk exposures.</li><li>Partner with IT, risk management, and project teams to integrate risk mitigation strategies and compliance measures into change programs.</li><li>Track adoption metrics and provide detailed progress reports to leadership and stakeholders.</li><li>Continuously assess outcomes and recommend adjustments to change strategies where needed.</li><li>Capture lessons learned and develop a repository of best practices to enhance future change and risk management initiatives.</li></ul>
  • 2025-10-08T19:59:04Z
Financial Analyst
  • Cambridge, ON
  • onsite
  • Permanent
  • 85000.00 - 95000.00 CAD / Yearly
  • <p>We are looking for a highly motivated and detail-oriented Financial Analyst to join our finance client's team in Cambridge, Ontario. In this role, you will contribute to key financial processes, including planning, analysis, and reporting, to support data-driven decision-making. This position offers an excellent opportunity to work in a dynamic environment while driving continuous improvement in financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Conduct budgeting, forecasting, and variance analysis to support organizational goals.</p><p>• Build and maintain detailed financial models to aid strategic decision-making.</p><p>• Analyze operational and financial performance, providing actionable recommendations to leadership.</p><p>• Prepare comprehensive financial reports on a monthly, quarterly, and annual basis.</p><p>• Ensure data accuracy and assist with system integrations to strengthen financial processes.</p><p>• Collaborate with various teams to assess cost structures and profitability.</p><p>• Contribute to capital planning efforts, investment evaluations, and risk assessments.</p><p>• Identify opportunities to improve financial processes and implement automation solutions.</p><p>• Stay updated on accounting principles and apply them effectively in financial analysis.</p>
  • 2025-10-30T16:05:14Z
Business Analyst
  • Cambridge, ON
  • remote
  • Temporary
  • - CAD / Hourly
  • We are looking for an experienced Business Analyst to join our team on a contract basis in Cambridge, Ontario. In this role, you will leverage your expertise to transform complex data into actionable insights, supporting strategic decision-making within the automotive industry. If you are passionate about data analysis and enjoy collaborating across teams, we encourage you to apply.<br><br>Responsibilities:<br>• Analyze and validate datasets to ensure accuracy and relevance for business needs.<br>• Perform data gap assessments and align available datasets with organizational objectives.<br>• Develop integrated market datasets by combining information from over 20 internal and external sources.<br>• Utilize tools such as Google BigQuery and Power BI to create meaningful reports and dashboards.<br>• Facilitate communication between technical teams and business stakeholders to ensure alignment and understanding.<br>• Identify trends and insights through competitive and customer analytics to drive strategic actions.<br>• Support the mapping of data across organizational systems to optimize usability.<br>• Provide actionable recommendations based on thorough data exploration and analysis.
  • 2025-11-03T14:48:42Z
Geospatial Expert
  • Cambridge, ON
  • remote
  • Temporary
  • - CAD / Hourly
  • We are looking for an experienced Geospatial Expert to join our team on a long-term contract basis in Cambridge, Ontario. In this role, you will leverage your expertise in geographic modeling and spatial analysis to drive strategic decisions in the automotive industry. If you have a strong background in geospatial tools and a passion for transforming complex data into actionable insights, we encourage you to apply.<br><br>Responsibilities:<br>• Perform trade area analysis and drive-time mapping using internal and external geospatial data.<br>• Analyze vehicle data, customer locations, and competitor information to identify patterns and trends.<br>• Create visual representations of spatial insights using Power BI to support decision-making processes.<br>• Develop and refine geographic models to handle large and diverse datasets effectively.<br>• Collaborate with stakeholders to translate technical findings into practical business solutions.<br>• Utilize Alteryx for geospatial system operations and data processing.<br>• Integrate and interpret various data sources to produce meaningful geographic analyses.<br>• Ensure the accuracy and reliability of spatial models and tools.<br>• Contribute to the development of strategies for retail optimization based on geographic insights.
  • 2025-10-30T14:18:46Z