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8 results for Customer Service Manager in Waterloo, ON

Purchasing Coordinator
  • Brantford, ON
  • onsite
  • Temporary
  • 22.00 - 25.00 CAD / Hourly
  • We are looking for a detail-oriented Purchasing Coordinator to join our team in Brantford, Ontario. This is a contract position where you will play a key role in managing purchase orders, tracking shipments, and ensuring efficient operations within the purchasing department. The ideal candidate will have strong organizational skills, excellent communication abilities, and familiarity with purchasing activities.<br><br>Responsibilities:<br>• Create, submit, and maintain accurate records for all purchase orders to ensure smooth operations.<br>• Resolve purchasing discrepancies and address any issues with vendors or shipments.<br>• Monitor and trace shipments throughout the delivery process, ensuring deliveries are timely and accurate.<br>• Obtain and review weekly fuel surcharge rates to optimize shipping costs.<br>• Collaborate with the shipping department to confirm delivery completion and address any delivery-related concerns.<br>• Match invoices with purchase orders to ensure accuracy and proper documentation.<br>• Utilize software such as Excel, Outlook, and Dynamics 365 Business Central for purchasing tasks.<br>• Maintain clear communication with vendors and internal teams to support purchasing activities.<br>• Assist in pricing and vendor management to support departmental goals.
  • 2025-12-19T20:09:07Z
Senior Manager, Audit/ Tax
  • Woodstock, ON
  • onsite
  • Permanent
  • 130000.00 - 150000.00 CAD / Yearly
  • <p>We are looking for a dedicated and experienced Senior Manager, Audit OR Tax to join our team in the Woodstock/ Stratford area of Ontario. In this role, you will lead audit engagements for private clients, ensuring adherence to detail-oriented standards and delivering high-quality results. This is an excellent opportunity to utilize your leadership and expertise in audit and assurance while contributing to the growth and success of our firm.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage audit, review, and compliance engagements for a diverse portfolio of clients, including public and private organizations.</p><p>• Develop and implement audit strategies, plans, and deliverables such as working papers, financial statements, and internal control assessments.</p><p>• Ensure compliance with Canadian detail-oriented standards, resolving client issues and maintaining high-quality assurance processes.</p><p>• Supervise and mentor audit team members, providing ongoing coaching, performance feedback, and detail-oriented development opportunities.</p><p>• Build and maintain strong client relationships, acting as a trusted advisor and identifying opportunities to deliver additional value.</p><p>• Support business development initiatives by preparing proposals and fostering new client relationships within the Woodstock community.</p><p>• Oversee engagement budgets, billing, and project financials, ensuring efficient management and profitability.</p><p>• Contribute to the development and optimization of internal workflows and processes, leveraging technology advancements to improve efficiency.</p><p>• Drive a culture of accountability within the team, ensuring project deadlines and quality expectations are consistently met.</p>
  • 2025-11-27T21:58:53Z
Billing Analyst
  • Hamilton, ON
  • onsite
  • Temporary
  • 30.00 - 35.00 CAD / Hourly
  • We are looking for an experienced Billing Analyst to join our team in Hamilton, Ontario. In this long-term contract role, you will play a key part in ensuring the accuracy and efficiency of utility billing processes. The position involves overseeing daily administrative tasks, managing customer inquiries, and maintaining utility ownership records to support smooth operations.<br><br>Responsibilities:<br>• Oversee daily administrative tasks related to utility billing, ensuring timely processing and accuracy.<br>• Reconcile utility accounts and general ledger entries by analyzing and summarizing adjustments.<br>• Maintain up-to-date records of utility ownership and process work orders efficiently.<br>• Audit meter readings, perform adjustments, issue refunds, and authorize debit transactions.<br>• Monitor and manage customer correspondence, including inquiries, complaints, and escalations.<br>• Cancel and reissue bills as necessary while overseeing collections processes.<br>• Provide exceptional customer service to utility clients, internal teams, and external stakeholders.<br>• Utilize advanced Excel skills to analyze data and generate reports.<br>• Conduct User Acceptance Testing (UAT) to ensure system functionality.<br>• Collaborate with financial institutions and external partners to support billing activities.
  • 2025-12-18T18:19:01Z
Controller
  • Stoney Creek, ON
  • onsite
  • Permanent
  • 100000.00 - 120000.00 CAD / Yearly
  • <p>Are you an experienced accounting professional looking for an opportunity to lead and grow within a dynamic and growing company? Our client specializes in custom design, manufacture, and assembly of of projects throughout North America and expanding the team by hiring a Controller. <strong>Note that this role is 100% onsite until the new Controller is able to effectly perform the position in a hybrid capacity.</strong></p><p><br></p><p>As the Controller, you will report to the COO and take ownership of the organization's financial operations, ensuring accuracy and efficiency while supporting business goals. You will be an integral part of the leadership team and collaborate with other departments including Operations, Production, Project Management and Supply Chain/Procurement.</p><p><br></p><p><strong>Responsibilities include:</strong></p><ul><li><strong>Leadership & Oversight: </strong>Provide direction for daily accounting processes, including accounts payable, accounts receivable, payroll, and the general ledger.</li><li><strong>Financial Reporting:</strong> Ensure accurate and timely preparation of monthly, quarterly, and annual financial reports.</li><li><strong>Internal Controls: </strong>Maintain internal financial safeguards, oversee budgets, track costs, and monitor expenditures.</li><li><strong>Cash Flow Management: </strong>Drive forecasting and cash flow planning in collaboration with organizational leadership.</li><li><strong>Audit Readiness: </strong>Coordinate the annual audit process and serve as the primary liaison for external auditors.</li><li><strong>Compliance:</strong> Ensure adherence to all financial, tax, and regulatory reporting requirements.</li><li><strong>Process Improvement: </strong>Lead initiatives to optimize accounting processes and systems for greater efficiency.</li><li><strong>Inventory Management:</strong> Support cost tracking and analysis for inventory control.</li><li><strong>Project Support:</strong> Provide financial expertise related to cost control, job costing, and billing for project management teams.</li><li><strong>Team Development: </strong>Supervise, train, and mentor junior accounting staff, fostering a high-performance team-oriented culture.</li></ul><p><br></p>
  • 2025-12-02T20:28:38Z
Property Accountant
  • Waterloo, ON
  • onsite
  • Permanent
  • 75000.00 - 90000.00 CAD / Yearly
  • We are looking for a dedicated Property Accountant to oversee the complete accounting cycle for a portfolio of real estate properties. The successful candidate will play a crucial role in ensuring accurate financial reporting, supporting operations through detailed analysis, and maintaining compliance with accounting standards. This position is based in Waterloo, Ontario, and offers an excellent opportunity to work in a dynamic environment.<br><br>Responsibilities:<br>• Prepare monthly journal entries and perform reconciliations for bank accounts, general ledgers, and sub-ledgers, including cash, accounts receivable, intercompany balances, prepaid expenses, fixed assets, and accrued liabilities.<br>• Manage the full accounting cycle for a portfolio of real estate properties, ensuring accurate and timely reporting.<br>• Process vendor invoices, expense reimbursements, and credit card reconciliations with a focus on precision and compliance.<br>• Handle accounts receivable and accounts payable, including tenant statement reconciliations, charge-back invoices, and banking deposits.<br>• Review and allocate expenditures to appropriate properties and expense accounts, ensuring proper categorization.<br>• Generate monthly accounts receivable reports and other specialized reports, such as tax receipts and move-in/move-out summaries, as required.<br>• Conduct daily, weekly, and monthly reconciliations for banking accounts and tenant refund accounts.<br>• Collaborate closely with property administrators and managers to address financial inquiries and operational needs.<br>• Identify opportunities to streamline accounting processes and improve the flow of information within the organization.<br>• Work in partnership with other Property Accountants and Managers to ensure cohesive operations and financial accuracy.
  • 2025-12-11T16:43:54Z
Sr. Financial Analyst - Financial Reporting
  • Kitchener / Waterloo Area, ON
  • onsite
  • Temporary
  • 45.00 - 60.00 CAD / Hourly
  • <p><strong>Job Title:</strong> Senior Financial Analyst – Financial Reporting</p><p><strong>Position Type:</strong> Contract (6 months, full-time hours)</p><p><strong>Location:</strong> Kitchener / Waterloo Area, (Hybrid; 1–2 days per week on-site preferred)</p><p><strong>Start Date:</strong> ASAP</p><p><br></p><p><strong>About the Role:</strong></p><p>Our client, is seeking a Senior Financial Analyst – Financial Reporting to support their finance team during a period of rapid change. This is a hands-on contract role focused on supporting month-end and quarter-end close activities, accounting, and reporting – with a strong preference for those with IFRS. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p> • Assist with month-end and quarter-end close processes, including reporting and general accounting activities</p><p> • Support IFRS reporting requirements; prepare and validate financial statements and supporting schedules</p><p> • Perform reconciliations, journal entries, variance analysis, and process tie-outs</p><p> • Help ensure accuracy and compliance in all financial reporting activities</p><p> • Collaborate with team members and cross-functional stakeholders on special projects as assigned</p><p> • Financial Institution / Financial Services / Insurance experience is considered a strong asset</p>
  • 2025-12-02T04:08:45Z
Acconting Manager
  • Kitchener, ON
  • onsite
  • Temporary
  • 42.75 - 49.50 CAD / Hourly
  • <p><strong>Job Description: Accounting Manager – 1-year contract</strong></p><p><br></p><p>Our client in Kitchener is seeking an Accounting Manager for a 1-year contract. The successful candidate will oversee day-to-day management of AP/AR functions, lead month-end and year-end close activities, and handle trust accounting reconciliations related to real estate closings. The ideal professional is hands-on, detail-oriented, eager to learn, and able to manage competing deadlines in a collaborative team environment. Working arrangement is onsite, 5 days weekly. Free parking is available.</p><p><br></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee and execute full-cycle Accounts Receivable and Accounts Payable processes, ensuring accurate and timely record-keeping.</li><li>Conduct bank and trust account reconciliations, especially in conjunction with month-end (due by the 23rd of the following month) and year-end close processes.</li><li>Prepare and review financial statements, cash flow reports, and handle trust accounting specific to real estate closings.</li><li>Manage the monthly closing process, ensuring transaction completeness and reconciliation accuracy.</li><li>Prepare and post journal entries; review and ensure proper documentation for all entries.</li><li>Perform advanced Excel analyses, including pivot tables and VLOOKUPs, to support reporting and reconciliations.</li><li>Support or lead a small team as business needs require.</li><li>Ensure compliance with internal controls and maintain records in accordance with law/real estate industry standards.</li><li>Adapt to learning new tasks and accounting systems as required.</li></ul><p><br></p>
  • 2025-12-03T14:58:46Z
Product Manager
  • Guelph, ON
  • onsite
  • Permanent
  • 95000.00 - 105000.00 CAD / Yearly
  • <p>We are looking for an experienced Product Manager to lead the development and ongoing evolution of our digital platforms. In this role, you will oversee the entire product lifecycle, from initial concept to launch, with a focus on enhancing customer engagement and operational efficiency. This is an exciting opportunity to collaborate with cross-functional teams and drive meaningful technological advancements.</p><p><br></p><p>This role is hybrid 2 to 3 times onsite in Guelph! </p><p><br></p><p>Responsibilities:</p><p>• Oversee the product lifecycle, from initial design and development to launch and continuous improvement.</p><p>• Implement and integrate advanced technologies, including cloud solutions, open-source frameworks, and Microsoft platforms, to optimize customer engagement and streamline operations.</p><p>• Lead initiatives to enhance the efficiency and responsiveness of customer-facing platforms.</p><p>• Configure and troubleshoot Microsoft Dynamics 365, including making basic system adjustments such as updating fields, forms, and views.</p><p>• Provide first-level support for Microsoft Dynamics 365 by addressing user issues and performing routine system maintenance.</p><p>• Manage and configure mapping platforms, including tasks like layer management, map setup, and symbology adjustments.</p><p>• Handle first-level support for mapping platforms by resolving user access issues and conducting routine troubleshooting.</p><p>• Collaborate with business partners and technology teams to develop a strategic technology roadmap that aligns with organizational goals.</p><p>• Build and maintain strong relationships with external vendors and stakeholders to ensure product quality and on-time delivery.</p>
  • 2025-11-19T17:11:09Z