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2 results for Operations Manager in Kanata, ON
- Ottawa, ON
- onsite
- Permanent
- 105000 - 140000 CAD / Yearly
- <p><strong>Robert Half is partnering with an organization that's looking to bring on a General Manager of Operations to their team. This is a full-time/permanent role on site. </strong></p><p><br></p><p><strong>Advantages:</strong></p><p><strong> </strong>-Competitive salary (105-140K) + 10-15% bonus </p><p>-Benefits + RRSP matching</p><p>-4 weeks vacation</p><p>-Free parking</p><p>-Excellent culture and leadership team </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Guide and support Store Managers through regular coaching, performance discussions, and clear expectations tied to operational goals.</p><p>• Convert company-wide objectives into practical plans for each location, including staffing needs, weekly priorities, and follow-up actions to address gaps.</p><p>• Establish consistent approaches for onboarding, training, and performance management in partnership with external HR support.</p><p>• Monitor key operational and financial indicators such as shop capacity, labour efficiency, repair volume, average transaction value, margin performance, and service conversion.</p><p>• Partner with location leaders to improve scheduling, workflow organization, pricing discipline, and overall productivity in the service bays.</p><p>• Work closely with senior leadership and finance partners on budgeting, forecasting, margin review, and explanations for operating variances across locations.</p><p>• Oversee quality assurance activities, including site reviews, issue tracking, root cause investigation, and implementation of corrective measures.</p><p>• Maintain high standards for customer service and compliance by tracking repeat repairs, warranty concerns, customer feedback, satisfaction results, and online reputation metrics.</p><p>• Lead weekly operating reviews, prepare location-level and consolidated reporting, and ensure action items are completed within agreed timelines.</p><p>• Manage vendor relationships, equipment upkeep, inventory practices, and the proper use of approved tools for inspections, reporting, training, and workflow control.</p>
- 2026-09-15T00:00:00Z
- Ottawa, ON
- onsite
- Permanent
- 106000 - 125000 CAD / Yearly
- <p>Our Client is seeking an experienced Fully Bilingual <strong>IT Operations & Digital Transformation Manager</strong> to lead day-to-day technology operations while driving modernization and transformation initiatives across the organization.</p><p>This is a hands-on leadership role for someone with a strong technical foundation who can also operate confidently with senior executives, vendors, and business stakeholders.</p><p><br></p><p>What You'll Do</p><ul><li>Lead and develop an IT team responsible for technology operations, service delivery and end-user support.</li><li>Oversee infrastructure, cloud services, applications, cybersecurity and IT service management.</li><li>Drive technology modernization and digital transformation initiatives.</li><li>Provide strategic and tactical technology advice to senior leadership.</li><li>Manage external technology partners, vendors and managed service providers.</li><li>Establish and improve ITIL, change management, security and operational processes.</li><li>Support cybersecurity initiatives, risk management and technology governance.</li><li>Evaluate and introduce new technologies, including cloud and AI solutions.</li><li>Develop technology roadmaps and contribute to enterprise architecture and long-term planning.</li><li>Build strong relationships across the organization and translate technical concepts into business outcomes.</li></ul><p><br></p><p>The Ideal Candidate</p><p>We're looking for someone who has <strong>grown through the technical ranks into leadership</strong> — someone who understands how technology works but is equally comfortable discussing strategy, budgets, risk and transformation with senior leadership.</p><p>Experience within <strong>government, public sector, regulated environments or large institutions</strong> is considered an asset.</p>
- 2026-09-25T00:00:00Z