3 results for Customer Service Manager in Hamilton, ON

Customer Program Manager

Dundas, ON
onsite
Permanent
100000 - 125000 CAD / Yearly
Customer Program ManagerManufacturing | Engineering | Technical ProjectsAbout the OpportunityWe are seeking a highly organized and technically minded Customer Program Manager to lead and coordinate complex manufacturing projects from order handoff through successful delivery. This role is ideal for someone with an engineering background who thrives in a fast-paced, project-driven environment and enjoys working at the intersection of customers, engineering, operations, quality, and manufacturing teams.As the central point of contact for project execution, you will ensure customer expectations, project milestones, and internal deliverables remain aligned throughout the project lifecycle. Key Responsibilities<ul><li>Maintain and manage the master project schedule, ensuring it accurately reflects project priorities, milestones, production requirements, and customer commitments.</li><li>Lead the transition of new projects from the Business Development team, ensuring all commercial, contractual, and technical requirements are clearly defined and communicated.</li><li>Coordinate cross-functional project activities involving engineering, operations, quality, supply chain, and manufacturing teams.</li><li>Serve as the primary liaison between customers and internal stakeholders, providing regular project updates and managing expectations.</li><li>Facilitate customer meetings, document discussions, track action items, and ensure timely completion of deliverables.</li><li>Monitor project progress against timelines, budgets, and milestones while proactively identifying and mitigating risks.</li><li>Drive effective communication across departments to ensure smooth project execution and successful product delivery.</li><li>Support project reviews, lessons learned activities, and continuous improvement initiatives within the PMO.</li><li>Develop and maintain project documentation, status reports, schedules, and customer communications.</li><li>Collaborate closely with technical teams to understand engineering challenges, manufacturing constraints, and customer requirements.</li></ul>
2026-08-31T00:00:00Z

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
18 - 18 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment. Key ResponsibilitiesClaims Coordination<ul><li>Draft and prepare professional correspondence using Microsoft Word.</li><li>Distribute completed correspondence through electronic messaging platforms, SRFax, and traditional mail.</li><li>Review claim documentation and ensure relevant Insurer Examination reports are included with correspondence when applicable.</li><li>Maintain accurate records and ensure documents are processed and distributed within required timelines.</li><li>Communicate with Accident Benefits claims adjusters and internal team members regarding claim-related documentation and follow-ups.</li></ul>
2026-09-01T00:00:00Z

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
18 - 18 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment. Key Responsibilities Payments<ul><li>Process claim-related payments submitted through the HCAI system.</li><li>Review payment information for accuracy and completeness.</li><li>Follow up with the appropriate handling adjuster when clarification or additional information is required.</li><li>Assist with resolving payment-related issues and ensuring requests are handled in a timely manner.</li></ul>
2026-09-03T00:00:00Z