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56 results for Customer Service Manager in Etobicoke, ON

Incident Management Analyst
  • Toronto, ON
  • remote
  • Temporary
  • - CAD / Hourly
  • <p>We are looking for an experienced Incident Management Analyst to join our team in Toronto, Ontario. In this role, you will be instrumental in managing and improving our business incident management model, collaborating with IT and operational teams to resolve incidents efficiently. This is a fantastic long-term contract position with an opportunity to contribute to the development of advanced support strategies and client-focused solutions.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the full lifecycle of incident management, ensuring all incidents are logged, prioritized, and resolved within established timelines.</p><p>• Develop and distribute clear and accurate communications regarding incidents to internal teams and clients.</p><p>• Lead incident management calls, ensuring all technical and operational teams take prompt and effective action.</p><p>• Conduct post-incident reviews to identify root causes and implement corrective measures to minimize recurrence.</p><p>• Collaborate with stakeholders to investigate and resolve problems while adhering to service level agreements (SLAs).</p><p>• Monitor incident management metrics, analyze trends, and recommend improvements to enhance processes.</p><p>• Provide advanced product support to client service teams by analyzing and resolving complex inquiries.</p><p>• Participate in special projects aimed at process improvement and enhancing the overall support experience.</p><p>• Continuously refine incident protocols and best practices to improve operational efficiency.</p><p>• Provide 24/7 on-call support on a rotational basis to ensure uninterrupted service.</p>
  • 2025-09-02T18:05:48Z
Application Support Engineer
  • Toronto, ON
  • onsite
  • Temporary
  • - CAD / Hourly
  • We are looking for an experienced Application Support Engineer to join our team in Toronto, Ontario. This is a long-term contract position where you will play a key role in providing technical support for applications on the Microsoft Windows platform. The role offers a mix of on-premises and remote work, with the opportunity to take on responsibilities independently once trained.<br><br>Responsibilities:<br>• Provide application support on the Microsoft Windows platform, ensuring smooth operation and troubleshooting issues as they arise.<br>• Assist with overflow support tasks when the primary support team is engaged with higher-priority issues.<br>• Act as the main support contact during the final three weeks of December, managing IT-related customer tasks during this quieter period.<br>• Collaborate with the Support Manager and other team members to resolve technical challenges efficiently.<br>• Participate in training sessions to familiarize yourself with internal systems and processes.<br>• Handle customer inquiries with professionalism, ensuring high levels of satisfaction and timely issue resolution.<br>• Monitor and maintain system compatibility with Cisco, Citrix, Dell, and Firewall technologies.<br>• Troubleshoot hardware and software issues, providing effective and timely resolutions.<br>• Offer remote support two days a week after gaining adequate training and demonstrating competency.
  • 2025-09-15T16:34:43Z
Customer Success Specialist
  • Brampton, ON
  • onsite
  • Permanent
  • 50000.00 - 65000.00 CAD / Yearly
  • <p><strong>Office Assistant (with Growth Opportunity into Customer Service)</strong></p><p>Are you looking to start your career in a supportive and dynamic office environment, with a clear path to growth? We are seeking a detail-oriented and motivated <strong>Office Assistant</strong> to join our team. This role begins with providing clerical and administrative support to ensure smooth day-to-day operations, and will transition into a <strong>Customer Service Representative</strong> role as you gain experience and training.</p><p><strong>What You’ll Do</strong></p><p><strong>As an Office Assistant, you will:</strong></p><ul><li>Provide general clerical support including filing, scanning, and data entry.</li><li>Assist with order processing and documentation.</li><li>Support office staff with administrative tasks and special projects.</li><li>Answer and direct phone calls and emails as needed.</li></ul><p><strong>As you transition into Customer Service, you will:</strong></p><ul><li>Interact directly with customers to process orders, answer inquiries, and resolve concerns.</li><li>Enter orders and issue acknowledgements in a timely manner.</li><li>Provide pricing, delivery, and shipping information.</li><li>Communicate changes and updates to customers.</li><li>Assist with export documentation and international shipping requirements.</li><li>Maintain accurate customer records and open new accounts.</li><li>Collaborate with the Scheduler, Sales Manager, and Supply Chain team to ensure customer satisfaction.</li></ul>
  • 2025-09-03T18:04:56Z
Front Desk Coordinator
  • Toronto, ON
  • onsite
  • Temporary
  • - CAD / Hourly
  • We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in Toronto, Ontario. In this long-term contract role, you will be the first point of contact for visitors and employees, ensuring a welcoming and efficient front desk experience. The ideal candidate will bring strong administrative and customer service skills, along with relevant experience and a detail-oriented demeanor.<br><br>Responsibilities:<br>• Greet visitors, executives, and employees with a friendly attitude.<br>• Manage the front desk area, ensuring it is tidy, organized, and fully functional.<br>• Handle administrative tasks such as tracking data sets and preparing monthly reports, including creating graphs and PowerPoint presentations.<br>• Answer and direct phone calls, emails, and other inquiries in a timely and courteous manner.<br>• Coordinate access for visitors and ensure security protocols are followed.<br>• Maintain a neat appearance and adhere to the company’s dress code policy.<br>• Ensure punctuality by being seated and ready to perform duties at the start of the shift.<br>• Provide exceptional customer service to internal and external stakeholders.<br>• Assist with additional administrative duties as needed to support the team.
  • 2025-09-11T15:13:46Z
Scheduling Manager
  • Etobicoke, ON
  • onsite
  • Permanent
  • 95000.00 - 105000.00 CAD / Yearly
  • <p>A growing mechanical services provider in Etobicoke is looking to add a detail-oriented and service-driven Scheduling Manager to join their operations team and take ownership of workforce coordination and service scheduling within a busy mechanical contracting environment. This role is instrumental in ensuring technicians are deployed effectively, client commitments are met, and day-to-day operations run seamlessly.</p><p>You’ll be the central point of contact for clients, technicians, and project managers — balancing priorities, adjusting schedules in real time, and helping the business achieve maximum efficiency.</p><p><strong>Key Responsibilities</strong></p><ul><li>Build and maintain daily and weekly schedules for approximately 25 field technicians, ensuring work is assigned based on availability, skill set, and certifications.</li><li>Organize service calls, preventative maintenance, and project work to meet customer expectations and contractual agreements.</li><li>Monitor job progress, responding quickly to emergencies, delays, or unexpected changes by re-allocating resources.</li><li>Confirm appointments with clients, provide updates on schedule changes, and resolve timing or resourcing issues.</li><li>Partner with operations leaders and project managers to coordinate manpower between service and project demands.</li><li>Keep scheduling systems and databases up to date with accurate, real-time information.</li><li>Track scheduling performance and provide reporting to management on utilization, efficiency, and service levels.</li></ul><p><br></p>
  • 2025-08-27T14:19:23Z
Administrative Assistant
  • Toronto, ON
  • remote
  • Temporary
  • - CAD / Hourly
  • <p>We are looking for an Administrative Assistant to join a team on a contract basis in Toronto, Ontario. In this role, you will provide essential support to our hospitality distribution division, ensuring smooth operations and excellent service for our hotel partners. This position involves a mix of administrative tasks, customer service, and data management, offering a dynamic and collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Upload and maintain partner rates on online platforms, ensuring accuracy and consistency.</p><p>• Update and manage spreadsheets with precision, adhering to established distribution standards.</p><p>• Provide attentive and timely support to hotel partners, colleagues, and other stakeholders.</p><p>• Ensure compliance with Hotel Operations System Standards and Distribution Guidelines.</p><p>• Handle inbound and outbound calls, addressing inquiries and resolving issues effectively.</p><p>• Manage email correspondence with a high level of care and attention to detail.</p><p>• Collaborate with internal teams to ensure seamless communication and workflow.</p><p>• Utilize Microsoft Excel, Word, and Outlook to organize and document administrative tasks.</p>
  • 2025-09-16T17:38:51Z
Accounting Manager
  • Markham, ON
  • onsite
  • Permanent
  • 90000.00 - 120000.00 CAD / Yearly
  • We are looking for an experienced Accounting Manager to oversee accounts receivable operations and lead a dedicated team in Markham, Ontario. This role requires a skilled individual who can manage multiple priorities, provide mentorship, and ensure efficient financial processes. The ideal candidate will bring strong technical expertise in AR, invoicing, and general ledger understanding, while fostering a collaborative and approachable work environment.<br><br>Responsibilities:<br>• Supervise and manage the accounts receivable team, providing guidance and support to ensure operational excellence.<br>• Oversee daily AR processes, including invoicing, credit memos, and trial balance preparation.<br>• Ensure accurate application and reconciliation of general ledger accounts.<br>• Coach and mentor team members to enhance their growth and performance.<br>• Monitor attendance and ensure adherence to company policies.<br>• Collaborate with senior finance leadership to align departmental objectives with organizational goals.<br>• Address collection processes and customer inquiries in a timely and efficient manner.<br>• Utilize accounting software systems to streamline workflows and improve efficiency.<br>• Maintain a personable and approachable management style to foster team engagement and collaboration.<br>• Uphold compliance with financial regulations and best practices.
  • 2025-08-26T22:35:13Z
Purchasing Coordinator
  • Burlington, ON
  • onsite
  • Contract / Temporary to Hire
  • 26.00 - 28.00 CAD / Hourly
  • <p>We are looking for a Purchasing Coordinator to join our team in Burlington, Ontario. This is a long term contract. ideal for a highly organized individual with strong attention to detail and excellent communication skills. In this role, you will play a key part in managing procurement activities, supplier relationships, and ensuring the smooth flow of materials and services within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Interpret and understand technical drawings to support purchasing decisions.</p><p>• Communicate with vendors and suppliers to negotiate pricing, availability, and delivery timelines.</p><p>• Prepare and manage purchase orders, ensuring all necessary documentation is provided to vendors.</p><p>• Track invoice progress and address discrepancies to facilitate payment release.</p><p>• Maintain procurement records, including quotes, approvals, and supplier evaluations.</p><p>• Ensure compliance with company policies and standards, including ISO 9001, 14001, and 45001 requirements.</p><p>• Work collaboratively to resolve issues with defective or unacceptable goods and services.</p><p>• Conduct vendor site inspections and participate in annual reviews to evaluate performance.</p><p>• Coordinate logistics and prepare shipping and customs documents for inbound and outbound shipments.</p><p>• Support purchasing improvement initiatives and contribute to new programs and projects.</p>
  • 2025-09-17T01:43:45Z
Office Manager
  • Aurora, ON
  • onsite
  • Contract / Temporary to Hire
  • - CAD / Hourly
  • We are looking for an experienced Office Manager to oversee daily administrative and operational tasks in our Aurora, Ontario office. In this Contract to permanent role, you will play a pivotal part in ensuring the smooth functioning of office processes while supporting the Managing Director directly. This position requires a highly organized and detail-oriented individual with strong communication skills and a solid background in office management.<br><br>Responsibilities:<br>• Manage the day-to-day administrative operations of the office, ensuring efficiency and organization.<br>• Provide direct support to the Managing Director, including scheduling meetings, managing correspondence, and handling confidential information.<br>• Oversee financial tasks such as payroll processing, accounts payable, and invoice management.<br>• Utilize accounting software systems and tools such as ADP, Concur, and CRM platforms to manage office finances and workflows.<br>• Coordinate employee schedules, maintain office supplies, and ensure adherence to company policies.<br>• Handle customer service inquiries and provide timely resolutions to maintain client satisfaction.<br>• Manage the office’s CRM system to track and update customer information accurately.<br>• Supervise the implementation and usage of specialized software like Dentrix Dental Software, as required.<br>• Ensure compliance with all organizational procedures and assist with audits when necessary.<br>• Collaborate with team members to improve office processes and introduce best practices.
  • 2025-09-05T19:38:44Z
Leasing Consultant
  • Toronto, ON
  • onsite
  • Permanent
  • 50000.00 - 55000.00 CAD / Yearly
  • <p>Robert Half is seeking an energetic and customer-focused Leasing Consultant to join their client’s organization. In this role, you will serve as the main point of contact for prospective residents, assist them through the leasing process, and ensure they feel welcome every step of the way. Your duties will include answering inquiries, conducting property tours, and completing lease agreements. This position is ideal for individuals who excel at building relationships, closing deals, and providing exceptional service.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Respond to Leads:</strong> Answer phone calls, emails, and online queries from prospective tenants and provide timely, accurate information.</li><li><strong>Conduct Property Tours:</strong> Guide prospective tenants through in-person or virtual tours to showcase available units and community amenities.</li><li><strong>Facilitate the Leasing Process:</strong> Assist tenants in selecting a unit, submitting applications, and signing lease agreements. Ensure that all documents are completed accurately and on time.</li><li><strong>Follow Up on Leads:</strong> Stay in contact with prospects after their tours to answer questions and move them forward in the leasing process.</li><li><strong>Assist with Applications:</strong> Collect necessary documents, perform application screenings, and communicate approvals or denials promptly.</li><li><strong>Track Performance Metrics:</strong> Maintain clear and accurate records of leads, tours, lease signings, and cancellations. Report data to management to monitor goals.</li><li><strong>Support Residents:</strong> Help with lease renewals, transfers, or subleases while maintaining a positive resident experience.</li><li><strong>Collaborate on Marketing Efforts:</strong> Work closely with the marketing team to keep property ads and listings up to date. Share feedback to help attract more prospects.</li><li><strong>Market Analysis:</strong> Research competitor pricing, incentives, and availability to provide recommendations for adjustments and keep properties competitive.</li></ul><p><br></p><p><br></p>
  • 2025-09-16T16:13:51Z
NON - IT - T2S36 Coordonnateur - Junior
  • Toronto, ON
  • remote
  • Temporary
  • 18.00 - 20.00 CAD / Hourly
  • We are looking for a dedicated Front Desk Coordinator to join our team in Toronto, Ontario. In this role, you will act as a key point of contact for clients, ensuring exceptional service delivery through collaboration with internal departments. As part of the Mid-Office Service Team, you will support independent Portfolio Managers and Introducing Brokers by managing daily operations and resolving client issues. This is a hybrid long-term contract position requiring at least three days per week on-site, with newer team members expected to work in the office more frequently.<br><br>Responsibilities:<br>• Build and nurture strong client relationships by coordinating efforts with internal teams and departments.<br>• Maintain a high standard of customer service by keeping clients informed about new products, services, and developments relevant to their business.<br>• Resolve client issues promptly and thoroughly, while recommending improvements to enhance overall service delivery.<br>• Review and approve administrative tasks such as bank transfers, de-registrations, foreign exchanges, and internal account transfers on a daily basis.<br>• Serve as a liaison between clients and operational teams to ensure timely and proactive task completion.<br>• Coordinate and document regular client meetings to address service and operational concerns, following up to ensure resolution.<br>• Provide guidance to clients on company policies, procedures, and available training that impact their business operations.<br>• Offer process improvement recommendations to strengthen client relationships and streamline operations.<br>• Represent the company professionally during client meetings and business events.
  • 2025-09-05T14:24:22Z
French Bilingual Payroll Specialist
  • Mississauga, ON
  • onsite
  • Permanent
  • 75000.00 - 80000.00 CAD / Yearly
  • <p>We are looking for a Bilingual French Payroll Specialist to join our leading client. This is a full time permanent position located in the Mississauga area. As the Payroll Specialist, you will be responsible for;</p><p><br></p><ul><li>Oversee and process bi-weekly hourly and salary payroll processing for Canadian locations</li><li>Multi-province payroll processing</li><li>Processes benefit enrollments, changes, and termination for all benefit plans</li><li>guidance to employees regarding all benefit related matters.</li><li>Lead payroll Year End process; preparation of T4s</li><li>Prepare payroll reports for HR and Finance</li><li>Monitor payroll inbox and respond to employee and manager queries</li><li>Audit payroll processes to ensure data integrity</li><li>Review and recommend improvements to existing payroll procedures</li><li>Handle human resource inquiries for the Mississauga location</li><li>Support HR team with recruitment activities, onboarding and orientation and employee relations activities</li></ul><p><br></p>
  • 2025-09-10T19:34:13Z
Financial Analyst - Entry Level
  • Toronto, ON
  • onsite
  • Temporary
  • 20.90 - 24.20 CAD / Hourly
  • We are looking for a detail-oriented Financial Analyst to join our team in Toronto, Ontario. In this entry-level role, you will contribute to various financial operations and risk management processes, supporting a dynamic hybrid working environment. This is a long-term contract position with opportunities for growth and potential conversion to a permanent role.<br><br>Responsibilities:<br>• Assist with foundational financial tasks, including data analysis, reporting, and budgeting processes.<br>• Provide customer service support to internal team members by clarifying and resolving financial inquiries.<br>• Collaborate with team members to ensure compliance with corporate risk, financial risk, and legal risk standards.<br>• Utilize accounting software systems and data mining techniques to analyze financial data.<br>• Conduct audits and support anti-money laundering (AML) and know-your-customer (KYC) processes.<br>• Participate in training sessions to develop expertise in financial systems and company procedures.<br>• Support team members with clarifications and guidance on financial tasks as needed.<br>• Contribute to the preparation of reports using tools like Crystal Reports and CRM systems.<br>• Work in both office and remote settings as part of a hybrid schedule.<br>• Provide weekend schedule availability if required.
  • 2025-09-05T18:34:14Z
Administrative Assistant
  • Markham, ON
  • onsite
  • Temporary
  • - CAD / Hourly
  • We are looking for a detail-oriented Administrative Assistant to join our team in Markham, Ontario. This long-term contract position offers the opportunity to work closely with managers and business partners to ensure smooth operations. As part of the role, you will be responsible for a mix of administrative tasks, data management, and communication support. The position requires on-site work four days a week, with an option to work remotely one day.<br><br>Responsibilities:<br>• Manage team mailboxes, ensuring timely responses and accurate dissemination of information.<br>• Prepare and distribute reports to various internal groups, ensuring accuracy and clarity.<br>• Perform data entry tasks, transferring information from Excel to other systems like PowerBI.<br>• Utilize Excel for basic data management functions, including filtering, creating pivot tables, and updating fields.<br>• Provide regular updates and feedback to managers, maintaining clear and effective communication.<br>• Collaborate with business partners to address inquiries and ensure alignment on tasks.<br>• Monitor inventory and sales numbers, preparing summaries as needed.<br>• Coordinate schedules and appointments to support team operations efficiently.<br>• Assist with inbound and outbound communication, including emails and calls.<br>• Ensure accurate documentation and organization of administrative records.
  • 2025-09-11T17:39:01Z
Manager Accounting Services
  • Toronto, ON
  • onsite
  • Permanent
  • 135000.00 - 145000.00 CAD / Yearly
  • <p>We are looking for a dedicated Manager of Accounting Services to oversee and enhance the financial operations of our organization. This role requires a meticulous leader with expertise in assurance engagements. Based in Toronto, this public practice position offers the opportunity to drive efficiency and ensure compliance with financial procedures.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning and execution of compilation, review, and limited scope audit engagements, including those of a complex nature. </p><p>• Supervise the preparation and review of financial statements in accordance with applicable accounting standards (ASPE/GAAP). </p><p>• Monitor engagement risk, quality, timelines, and budgets across all assurance assignments. </p><p>• Manage a diverse client portfolio of owner-managed businesses, understanding their operations, risks, and strategic goals. </p><p>• Maintain strong client relationships by delivering responsive service and practical advisory support across tax, budgeting, forecasting, and financial reporting. </p><p>• Contribute to firm-wide operational and strategic planning, identifying opportunities to improve workflow, client engagement, and internal systems. </p><p>• Support the business development process by participating in proposal preparation and identifying growth opportunities within existing client relationships. </p><p>• Lead and manage a team of up to five team members. </p>
  • 2025-08-26T22:35:13Z
PC Technician
  • Oakville, ON
  • onsite
  • Temporary
  • - CAD / Hourly
  • We are looking for a PC Technician to join our team on a contract basis in Oakville, Ontario. In this role, you will be responsible for supporting a PC deployment and rollout project, ensuring smooth transitions for end-users. This is an on-site position where you will assist in hardware setup, device returns, and provide technical support to maintain seamless operations.<br><br>Responsibilities:<br>• Deploy and configure new PCs for end-users, ensuring all devices are functioning properly.<br>• Provide clear instructions to users regarding the return and shipment of old devices.<br>• Perform data wiping and secure destruction of old hardware as required.<br>• Manage weekly deployment of 5-10 devices, adhering to project timelines.<br>• Offer technical support during Windows 11 deployments and address any issues that arise.<br>• Collaborate with on-site team members to deliver effective customer service and resolve technical problems.<br>• Maintain accurate inventory records and assist in budgeting for hardware replacements.<br>• Troubleshoot and resolve hardware and software issues, ensuring minimal disruption to users.<br>• Ensure all tasks are completed with a focus on maintaining high service quality.<br>• Provide assistance with general IT help desk duties as needed.
  • 2025-09-15T18:54:06Z
Sales Representative
  • Scarborough, ON
  • onsite
  • Permanent
  • 90000.00 - 130000.00 CAD / Yearly
  • <p>A leading global supplier of flavours and aroma ingredients is seeking a dynamic and driven <strong>Sales Representative</strong> to support and grow its customer base in Canada. This individual will manage key client relationships, identify new business opportunities, and serve as a trusted advisor across a wide range of fragrance, flavour, and consumer goods companies.</p><p>Ideal candidates will bring a strong understanding of B2B sales within the ingredients space, excellent interpersonal skills, and a passion for delivering high-quality service and solutions.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and grow relationships with an existing portfolio of clients in the Canadian market</li><li>Identify and pursue new business opportunities within the fragrance, flavour, and CPG sectors</li><li>Conduct regular client meetings (virtual and in-person) to understand needs, present solutions, and drive revenue growth</li><li>Provide technical and product support, coordinating closely with sourcing and logistics teams</li><li>Track activity through CRM tools, maintaining accurate records of customer interactions, samples, pricing, and purchase history</li><li>Monitor market trends and competitor activity to identify strategic opportunities</li><li>Prepare sales reports and forecasts; participate in regular sales meetings and product training</li></ul><p> </p>
  • 2025-09-12T01:53:47Z
Payroll Specialist
  • Toronto, ON
  • onsite
  • Temporary
  • 42.75 - 49.50 CAD / Hourly
  • We are looking for a detail-oriented Payroll Specialist to join our team in Toronto, Ontario on a long-term contract basis. In this role, you will oversee the full-cycle payroll process for a high-volume, multi-provincial workforce, ensuring compliance with Canadian regulations and company policies. This is an excellent opportunity to work in a collaborative environment while leveraging your expertise in payroll systems and processes.<br><br>Responsibilities:<br>• Manage bi-weekly payroll processing for over 1,200 employees across multiple provinces, ensuring accuracy and adherence to deadlines.<br>• Handle payroll functions such as new hires, terminations, employee changes, ROEs, garnishments, and year-end reporting including T4 slips.<br>• Administer employee benefit plans, ensuring proper setup of deductions and taxable benefits in ADP Workforce Now.<br>• Ensure compliance with Canadian payroll regulations, including taxable benefits, vacation pay, statutory pay, and severance pay calculations.<br>• Generate reports, both standard and complex, to support payroll and wage-level program requirements.<br>• Respond to employee inquiries regarding payroll and benefits, providing timely and accurate resolutions.<br>• Communicate with government agencies on payroll-related matters, including workers’ compensation documentation.<br>• Maintain confidentiality of payroll information and employee records, ensuring secure handling of sensitive data.<br>• Support payroll operations in unionized environments, addressing complexities and maintaining compliance.<br>• Perform additional duties as assigned to support payroll and benefits processes.
  • 2025-09-12T11:49:16Z
Accounts Payable Administrator
  • Georgetown, ON
  • onsite
  • Permanent
  • 50000.00 - 60000.00 CAD / Yearly
  • <p>Robert Half is partnered with a Canadian manufacturing organization who is hiring an Accounts Payable Administrator to their team. This is a full time permanent position located in the Georgetown area. The Accounts Payable Administrator will be reporting to the Controller and will be responsible for;</p><ul><li>Monitor AP inbox, process PO and non-PO invoices</li><li>Matching invoices with purchase orders and packing slips</li><li>Accurate coding invoices, obtaining approvals, and data entry of invoices into ERP</li><li>Prepare payment runs weekly via EFT, Wires and Cheques</li><li>Process employee expense reports </li><li>Follow up with vendors and perform vendor statement reconciliations </li><li>Support the Controller with Month End Close</li></ul>
  • 2025-09-10T19:34:13Z
Director of Supply Chain
  • Brampton, ON
  • onsite
  • Permanent
  • 200000.00 - 210000.00 CAD / Yearly
  • <p>We are looking for a seasoned professional to lead and oversee the comprehensive supply chain process, focusing on planning, inventory management, logistics, and distribution. This is a pivotal leadership role that drives operational excellence and efficiency across our North American markets.</p><p>Responsibility:</p><ul><li>Monitor and enhance key operational metrics, including inventory health, demand planning accuracy, forecast reliability, logistics efficiency, and market sufficiency.</li><li>Facilitate cross-departmental demand and supply planning processes, including leading S& OP discussions and implementing key forecasting strategies.</li><li>Recommend and implement process improvements through cost/benefit analysis, ensuring alignment with business objectives.</li><li>Prepare detailed quarterly production plans, ensuring alignment with market and organizational requirements.</li><li>Oversee production schedules and resource planning to meet capacity and operational needs.</li><li>Lead vendor negotiations to secure favorable terms, and manage cost-saving initiatives within logistics operations.</li><li>Monitor ongoing vendor certifications, audits, and evaluations in partnership with procurement teams.</li><li>Develop and maintain performance metrics and reporting tools to ensure visibility into supply chain KPIs.</li><li>Coordinate the annual distribution and logistics budget, ensuring compliance with company policy.</li><li>Partner with internal teams to successfully launch new products and align operational processes with go-to-market strategies.</li><li>Play a key role in regular cross-functional meetings to maintain alignment with customer service standards and organizational priorities.</li><li>Collaborate with international and local teams across supply chain, sales, and quality functions to ensure operational success.</li><li>Address regulatory and compliance matters within the supply chain, including responding proactively to audits and CAPAs.</li><li>Manage, coach, and develop direct reporting teams across supply chain support functions, ensuring goal alignment and professional growth.</li><li>Lead transformation initiatives aimed at modernizing supply chain functions and enhancing overall efficiency.</li></ul><p><br></p>
  • 2025-09-15T18:18:59Z
Technical Support Analyst
  • Toronto, ON
  • onsite
  • Temporary
  • - CAD / Hourly
  • We are looking for a dedicated Technical Support Analyst to join our team in Toronto, Ontario. This long-term contract position offers an exciting opportunity to contribute to major IT initiatives, including Windows 11 migration projects, while delivering high-quality helpdesk support. The ideal candidate will possess strong technical expertise, exceptional problem-solving skills, and a commitment to providing top-notch service to end users.<br><br>Responsibilities:<br>• Coordinate and implement Windows 11 upgrades, including pre-deployment assessments, data backups, system installation, and troubleshooting post-upgrade issues.<br>• Manage and resolve helpdesk tickets efficiently, addressing hardware, software, and network concerns to ensure minimal disruption.<br>• Configure workstations, peripherals, and desk setups for new hires to enable seamless onboarding.<br>• Maintain detailed asset inventory records, ensuring equipment tracking and updates are accurate.<br>• Oversee hardware decommissioning processes, including secure data erasure and proper recycling practices.<br>• Provide end-user training and guidance to support the transition to new systems and tools.<br>• Document resolutions and update knowledge base articles to streamline future troubleshooting.<br>• Triage and resolve common IT issues, escalating complex problems to senior team members when necessary.<br>• Organize and optimize IT storage areas for effective inventory management and workspace utilization.<br>• Deliver general IT operational support, contributing to the department's overall efficiency.
  • 2025-09-15T17:03:45Z
Employment & Labour Associate
  • Toronto, ON
  • onsite
  • Permanent
  • - CAD / Yearly
  • <p>A highly regarded law firm is seeking a talented and driven <strong>Employment & Labour Associate</strong> with 2 to 4 years of experience to join their busy Employment, Labour & Pensions department in Toronto. This is an exciting opportunity to work on a diverse range of employment and labour law matters in a collaborative and fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>The successful candidate will:</p><ul><li>Advise and represent clients on a wide spectrum of employment and labour law matters, including unionized and non-unionized workplace issues.</li><li>Provide legal counsel and support during corporate transactions related to labour and employment matters.</li><li>Manage litigation files and represent clients in hearings, mediations, and other legal proceedings.</li><li>Collaborate with team members to deliver innovative solutions that align with client goals and business objectives.</li></ul><p><br></p><p><br></p>
  • 2025-08-19T13:34:24Z
Administrative Assistant
  • Toronto, ON
  • remote
  • Temporary
  • - CAD / Hourly
  • We are looking for an experienced Administrative Assistant to join our team on a contract basis. In this fully remote role, you will manage a variety of administrative and support tasks to ensure smooth day-to-day operations. This position offers flexibility with either ongoing or part-time hours, depending on your availability.<br><br>Responsibilities:<br>• Coordinate and manage schedules across multiple time zones, ensuring all appointments and meetings are organized efficiently.<br>• Support case management activities using tools like Salesforce or similar project management platforms.<br>• Respond to client service requests, triaging inquiries and addressing basic needs promptly.<br>• Perform light administrative duties such as preparing internal documentation, taking meeting notes, and managing follow-up tasks.<br>• Facilitate email correspondence and handle both inbound and outbound calls as needed.<br>• Maintain and update data records with accuracy, utilizing tools like Microsoft Excel and Word.<br>• Assist with creating presentations and other materials using Microsoft PowerPoint.<br>• Provide general customer service support, ensuring client satisfaction and timely communication.
  • 2025-09-15T20:29:07Z
Senior Cost Accountant
  • Hamilton, ON
  • onsite
  • Permanent
  • 80000.00 - 95000.00 CAD / Yearly
  • <p><strong>Elevate Your Career—Join Client's Team as a Senior Cost Accountant!</strong></p><p>Ready to maximize your impact and provide strategic financial guidance in a dynamic manufacturing environment? Robert Half is seeking a highly skilled <strong>Senior Cost Accountant</strong> to join our client’s thriving Hamilton-based team. Partner with top-tier professionals, drive data-driven decision-making, and lead critical financial functions that enable operational excellence. Reporting directly to the Controller, this role empowers you to take ownership of vital processes and craft innovative solutions while contributing directly to growth and efficiency.</p><p><br></p><p><strong>Why This Opportunity Stands Out:</strong></p><ul><li>Play a key role in optimizing plant performance through precise cost analyses and actionable reporting.</li><li>Shape organizational strategy by delivering insights that guide leadership discussions.</li><li>Showcase robust cross-functional collaboration skills while providing financial expertise across departments.</li></ul><p><strong>Key Responsibilities:</strong></p><p>Act, analyze, and innovate—this role is designed for proactive professionals ready to lead and make an impact:</p><ul><li>Drive action in financial reporting by partnering with the finance team to deliver timely monthly reports and support audit preparations.</li><li>Lead costing initiatives by maintaining, updating, and monitoring standard cost systems while identifying and resolving variances.</li><li>Guide annual planning—support key rollups for costing and budgeting processes critical to long-term operational excellence.</li><li>Analyze performance metrics such as monthly operating results, productivity deviations, and forecasts, recommending viable solutions to improve outcomes.</li><li>Champion inventory management by overseeing variance analysis for annual physical inventories.</li><li>Deliver results-oriented reporting—prepare weekly KPIs, deviation summaries, and ad-hoc analyses to drive informed decision-making.</li><li>Innovate with technology—develop databases to streamline tracking of performance metrics.</li><li>Commit to compliance by ensuring adherence to accounting standards and effective controls at all times.</li></ul><p><strong>Skills & Qualifications:</strong></p><p>Your experience and expertise will fuel success in this role:</p><ul><li>Demonstrated leadership: Minimum of 3 years in cost accounting, cost analysis, or a similar role within the manufacturing sector.</li><li>Technical expertise: Proven proficiency in standard cost accounting systems and advanced Excel functionality.</li><li>Effective communicator: Strong interpersonal skills for collaboration with senior leadership teams, head office personnel, and cross-functional departments.</li><li>Operational experience: Mastery of month-end close processes and annual physical inventory analysis.</li><li>Professional certification: CPA designation required for strategic contributions to financial planning and reporting.</li></ul><p><strong>Take the Next Step in Your Career:</strong></p><p>Become a valued contributor to a team that champions performance, accountability, in-person collaboration and mentorship, and continuous improvement.</p>
  • 2025-09-02T14:24:18Z
Controller
  • Stoney Creek, ON
  • onsite
  • Permanent
  • 100000.00 - 120000.00 CAD / Yearly
  • <p>Are you an experienced accounting professional looking for an opportunity to lead and grow within a dynamic and growing company? Our client specializes in custom design, manufacture, and assembly of of projects throughout North America and expanding the team by hiring a Controller. <strong>Note that this role is 100% onsite until the new Controller is able to effectly perform the position in a hybrid capacity.</strong></p><p><br></p><p>As the Controller, you will report to the COO and take ownership of the organization's financial operations, ensuring accuracy and efficiency while supporting business goals. You will be an integral part of the leadership team and collaborate with other departments including Operations, Production, Project Management and Supply Chain/Procurement.</p><p><br></p><p><strong>Responsibilities include:</strong></p><ul><li><strong>Leadership & Oversight: </strong>Provide direction for daily accounting processes, including accounts payable, accounts receivable, payroll, and the general ledger.</li><li><strong>Financial Reporting:</strong> Ensure accurate and timely preparation of monthly, quarterly, and annual financial reports.</li><li><strong>Internal Controls: </strong>Maintain internal financial safeguards, oversee budgets, track costs, and monitor expenditures.</li><li><strong>Cash Flow Management: </strong>Drive forecasting and cash flow planning in collaboration with organizational leadership.</li><li><strong>Audit Readiness: </strong>Coordinate the annual audit process and serve as the primary liaison for external auditors.</li><li><strong>Compliance:</strong> Ensure adherence to all financial, tax, and regulatory reporting requirements.</li><li><strong>Process Improvement: </strong>Lead initiatives to optimize accounting processes and systems for greater efficiency.</li><li><strong>Inventory Management:</strong> Support cost tracking and analysis for inventory control.</li><li><strong>Project Support:</strong> Provide financial expertise related to cost control, job costing, and billing for project management teams.</li><li><strong>Team Development: </strong>Supervise, train, and mentor junior accounting staff, fostering a high-performance team-oriented culture.</li></ul><p><br></p>
  • 2025-09-16T14:19:07Z
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