<p>We are seeking a strategic, hands-on Director of Customer Service to lead our customer service operations within a high‑volume B2B industrial distribution environment. This leader will own service strategy, team performance, systems optimization (EDI/ERP), and cross-functional alignment to elevate customer experience and operational efficiency.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>Lead and develop the customer service team; build a performance‑driven, accountable culture.</p><p>Oversee order management, escalations, pricing/stock checks, and overall service delivery.</p><p>Optimize EDI and ERP workflows to improve efficiency and accuracy.</p><p>Partner with IT, sales, and operations to streamline processes and strengthen communication.</p><p>Drive continuous improvement initiatives and implement standardized service processes.</p><p>Provide reporting, insights, and recommendations to senior leadership.</p><p><br></p>
<p>We are looking for a highly motivated Customer Experience Specialist to join a team on a contract basis in Markham, Ontario. In this role, you will focus on delivering exceptional service to our customers while ensuring accurate order processing and efficient returns management. This position is ideal for someone with a strong attention to detail, excellent communication skills, and a customer-first mindset.</p><p><br></p><p>Responsibilities:</p><p>• Accurately process customer orders, ensuring seamless order entry from receipt to fulfillment.</p><p>• Verify and coordinate order details with relevant departments to guarantee timely delivery.</p><p>• Manage product returns efficiently, maintaining detailed records and resolving any return-related issues.</p><p>• Provide personalized support to customers by addressing inquiries and offering effective solutions.</p><p>• Build strong customer relationships through consistent, high-quality service.</p><p>• Collaborate with inventory, shipping, and other teams to streamline operations and enhance customer satisfaction.</p><p>• Utilize order management systems and software tools to maintain accuracy and efficiency.</p><p>• Troubleshoot and resolve complaints promptly, ensuring a positive resolution for the customer.</p><p>• Contribute to the company’s commitment to operational excellence and outstanding service.</p><p>• Adapt to changing priorities and tasks to support team and business needs.</p>
<p><strong>Position Overview:</strong></p><p> Seeking a results-driven Channel Account Manager to support revenue growth within a portfolio of accounts across a specified region. This position focuses on building strategic partnerships, increasing market share, and driving sales through proactive account management, planning, and identifying new business opportunities. The role is based at a facility in Mississauga.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee sales and business development for variable printing, imaging, and marking consumables across assigned clients and prospects.</li><li>Create and implement account plans to boost revenue, grow share, and uncover potential for new business.</li><li>Source and develop new accounts, particularly those with annual revenue potential of $75,000 or greater.</li><li>Review territory and account data to spot emerging trends, competitive advantages, and areas for growth.</li><li>Work closely with internal teams to conduct in-person customer visits, discover business opportunities, and demonstrate commitment to client service.</li><li>Develop strategies to expand the labeling sector within accounts showing low engagement.</li><li>Draft proposals and negotiate contracts with various stakeholders across customer organizations.</li><li>Provide product, application, and sales training for distributor sales teams.</li><li>Collaborate with cross-functional resources to enhance customer value delivery.</li><li>Promote the organization as a leader by extending product reach and highlighting value-added services.</li><li>Generate reports and presentations to track sales activities, progress, and outcomes.</li><li>Keep account documentation and CRM system records accurate and up to date.</li><li>Take on other duties to support both group and company objectives as required.</li></ul><p><br></p>
<p>We are looking for an Office Services Manager to oversee and manage essential office operations within a detail-oriented services environment. This is a 6-month contract position based in Toronto, Ontario (working fully on site), where you will ensure smooth day-to-day site operations, maintain compliance, and foster a positive workplace experience. The role demands strong leadership and organizational skills to manage a variety of office services and collaborate effectively with stakeholders.</p><p><br></p><p>Responsibilities:</p><ul><li>Serve as the primary point of contact for local site leaders, employees, and leads for all operational concerns</li><li>Oversee site operations, including reception, security, emergency response planning, environmental health and safety, food services, supplies, asset and record management, recycling, transportation, and satisfaction surveys</li><li>Collaborate with leadership to foster a positive employee experience, address site needs, and act on survey and feedback input</li><li>Lead and implement site-level initiatives and best practices, partnering with the Regional Lead on planning and execution</li><li>Manage and forecast site operational budgets and costs in partnership with finance teams; identify opportunities for cost savings and service enhancements</li><li>Supervise contract administration, risk management, insurance, vendor relationships, and ensure legal compliance</li><li>Coordinate occupancy planning, seating assignments, office moves, facility projects, and property management services</li><li>Support onboarding, orientation, and recruitment efforts as well as IT coordination for new hires and site events</li><li>Organize and manage community relations and citizenship initiatives (e.g., employee events, charitable activities)</li></ul>
